I’m sharing my experience with HostDize so others can make an informed decision.

My VPS services were suspended without any prior notice, warning, or request for clarification. There was no communication about:

any policy violation,
any complaint on my IP,
or any activity that allegedly triggered the suspension.

When I contacted support, I was immediately demanded full KYC documents (passport, photograph, address proof, etc.) before they were willing to explain why my services were suspended.

In fact, I had recently purchased a 1-year annual VPS from the Blackfriday deals this year!

I was never asked to share my personal documents with the host while I was ordering and making the purchases. In the interest of transparency, I've been trying to understand from HostDZire.

what triggered the suspension,
whether there was a complaint or abuse report,
and the basis for suddenly demanding personal documents now, after arbitrarily suspending my services without any reason whatsover.

These questions were not answered.

HostDize has publicly shared a 99% blurred image succumbing to pressure (no clue if it's real or AI generated; Link: https://i.postimg.cc/c4Nsz2zt/image.png ) stating that they'd received that 'complaint' from the law enforcement agencies.

No where can you make out anything, thanks to the blur. And now HostDzire demands my private information, under the garb of a blurred image. They don't need my KYC to serve me the complaint copy, if it's legit.

• What stops them from sharing the so-called complaint to me on my registered email address?
• Why are my other services suspended?
• India's been prey to many fake cyber-fraud notices. And in the era of AI, it isn't a big deal.

Again, no answers.

This creates a concerning situation:

You pay for a service.
Service gets suspended before anything else
No notice or explanation is given
Customers are pressured to submit sensitive personal documents
Transparency is withheld until compliance

At no point was proportionality observed. Even basic, non-sensitive information (like “there was an abuse report” or “policy X was triggered”) was refused.

I understand KYC requirements where legally mandated - but suspending services first and refusing to explain anything unless personal documents are handed over is not acceptable.

Prospective customers should be aware that:

Your services can be suspended without warning
You may not be told why
You may be required to submit sensitive KYC documents just to get an explanation

I’m posting this as a factual account so others can make an informed decision.

Thank you!

ooof.

Three down, however many dozen more to go ...