Thu, 14 Dec • 19:03
Important Notice: WebHorizon Poland Location Closure and Migration

Dear Client,

We hope this message finds you well. We have an important announcement regarding changes to our legacy services infrastructure.

Location Closure and Migration: We are in the process of closing our legacy Poland location and migrating all services to our new flagship facility at Iron Mountain in Amsterdam.

This move allows us to provide you with better services and enhanced connectivity. We own all our hardware at this new facility.

Migration Schedule:

Date: 18th December 2023
Impact: Services will be temporarily offline during the migration process.

No Change in Specifications and Pricing:

We want to assure you that there will be no changes to the specifications or pricing of your current services. Your experience with WebHorizon will remain seamless and uninterrupted.

IP Address Change:

Please note that as part of this migration, there might be a change in IP addresses.

Following the completion of the migration on 18th December 2023, we will send out an email with the new IP addresses.

We understand that changes like these can raise questions. If you have any concerns or require further clarification, please do not hesitate to reach out to our support team.

Thank you for your continued trust.

Dear Valued Client,

We hope this message finds you well. We have an important update regarding our NAT VPS services in France that requires your attention.

Regrettably, one of our NAT VPS nodes in France has been blocked by the upstream provider due to some user port scanning activities over IPv4. Despite our continuous efforts and ongoing communication with the provider, the node remains blocked even after approximately a month.

To ensure the continuity of your services in France, we have made alternate arrangements by migrating all client services to our new node, also using a new blling portal for better experience. This migration aims to minimize any disruption caused by the blocked node.

As a gesture of goodwill and to compensate for the inconvenience you have experienced, we will extend the renewal dates for your France NAT VPS services by an additional 2 months. This extension will be automatically applied to your accounts after migration.

Migrating to the New Node:
To proceed with the migration and transition your services to the new nodes, please follow these steps:

1. Open a support ticket through our support system by visiting: https://my.webhorizon.net/plugin/support_manager/client_tickets/departments/
2. In the ticket, please confirm that you are ready to migrate to the new node in France, understanding that all existing data on the affected node will be lost.
3. Our support team will promptly assist you with the migration process and provide further instructions to ensure a smooth transition to the new nodes.
4. Once completed your account will be migrated to new billing portal at https://clients.natvps.net/
5. Click on the "Forgot password" option.
6. Enter the email address associated with your NAT VPS account. Follow the instructions in the email to reset your password and log in.

Please note that at this time, the new billing portal is available for France location only. However, we are actively working towards migrating all NAT VPS locations to the new portal in the near future.
For clients with NAT VPS services in locations other than France, please rest assured that your services continue to function as usual through our existing billing portal. No action is required from your end.

Alternatively, if you prefer to wait for the affected node to be restored, your data will remain intact. However, please note that we are unable to provide an exact timeframe for the restoration process due to external factors.

We apologize for any inconvenience caused by this situation and assure you that we are committed to resolving the issue promptly. Our team is working diligently to restore normal operations or facilitate the migration process based on your preference.
If you have any questions or concerns, please don't hesitate to reach out to our support team by opening a support ticket through the provided link. We are here to assist you throughout this process and ensure a seamless experience.

Thank you for your understanding and cooperation.

Best regards,
NatVPS.net / WebHorizon

On Apr 5 2023 3:15 PM o o replied


o o

And My DE never use the port 443.

On Apr 5 2023 3:10 PM o o replied


o o

I promise, I have never done any engaged in similar behavior.You can go into the system of DE to search for log proof.
What do you think should I do now?

The status has been changed to Awaiting Staff Reply. Apr 5 2023 3:06 PM by o o

On Apr 5 2023 3:06 PM o o replied


o o

So you mean My DE has been hacked?

The status has been changed to Awaiting Client Reply. Apr 5 2023 3:02 PM by Abdullah W.

On Apr 5 2023 3:02 PM Abdullah W. replied


Abdullah W.
Support Staff

We have received an abuse report from anti-abuse-external@google.com.

Please check the report for details and fix any (potential) problems:

We are seeing automated scraping of Google Web Search from a large
number of your IPs/VMs. Automated scraping violates our /robots.txt
file and also our Terms of Service. We request that you enforce your
Acceptable Use Policy against these customers.

To allow you to identify the customers, we are providing a sample of
your IPs they used today (Source field), as well as the most common
destination (Google) IP and port and a timestamp of a recent request
(in UTC) to aid in your identification. Note that this list is not
intended to be exhaustive, and we request that you terminate all of
their IPs/VMs, not just those on this list (which may be truncated to
keep the email short).

Note the above data is all the information we are able to provide.

--
Security Reliability Engineering :: Google :: AS15169

| 2a01:4f8:272:f403:****::1 | 2a00:1450:4001:813::2003 | 443 | 2023-03-27 17:02:49 |

We will need a reply from you within the next 24 hours.

Once you have resolved any problems or if you think there is no problem, please send us a statement. This statement should let us know what the problem was, how you resolved it and what steps you have taken to prevent it from happening again. Otherwise it should let us know why exactly you think the report is not valid. We might also provide this statement to the complainant.

The status has been changed to Awaiting Staff Reply. Apr 5 2023 2:50 PM by o o

On Apr 5 2023 2:50 PM o o replied


o o

Please tell me the time mentioned in the clue the say when I crawled the data. In fact, my DE ipv6 has been unavailable for two days.

The status has been changed to Awaiting Client Reply. Apr 5 2023 2:48 PM by Abdullah W.

On Apr 5 2023 2:48 PM Abdullah W. replied


Abdullah W.
Support Staff

YES

our Germany IPv6 connectivity was suspended by the upstream data center due to this complaint. and it originates from your IPv6 address.

On Apr 5 2023 2:23 PM o o replied


o o

Can you provide a clue? I assure you that I have not engaged in similar behavior.

The status has been changed to Awaiting Staff Reply. Apr 5 2023 2:17 PM by o o

On Apr 5 2023 2:17 PM o o replied


o o

Are you sure the problem from my DE NAT?

The status has been changed to Awaiting Client Reply. Apr 5 2023 2:16 PM by Abdullah W.

On Apr 5 2023 2:16 PM Abdullah W. replied


Abdullah W.
Support Staff

received complaint from google - web scraping of google web search results

The status has been changed to Awaiting Staff Reply. Apr 5 2023 2:15 PM by o o

On Apr 5 2023 2:15 PM o o replied


o o

What happen with my DE nat?

On Apr 5 2023 2:13 PM Abdullah W. replied


Abdullah W.
Support Staff

DE suspended , received complaint from google - web scraping of google web search results

2a01:4f8:272:f403:****::1 is my DE ipv6.

Webhorizon Shared Hosting Singapore changed its IP (and probably migrated the server) from 23.106.120.84 (LeaseWeb) to 103.216.223.242 (Host Universal Pty Ltd).

Somehow no email notification sent to me, but I believe @MikePT has announced this beforehand.

@Abdullah please give more concern to your customers.

Mod: please move this thread if necessary.

KVM NAT Poland - WAW-K1 - Add your free dedicated IPs now!

As some of you might be aware, we stopped allowing new orders for KVM based NAT services a few months ago soon after launch due to unforeseen reasons.

These KVM based NAT services are now in the process of being converted into dedicated IP services.

All services will be assigned a new dedicated IPv4 & IPv6 subnet for FREE. Service pricing will remain the same.

Please create a ticket with the Support Department to get your new dedicated IPs assigned.

In case of no response before 26.09.2021 (Sunday), a new dedicated IPv4 & IPv6 will be assigned by us automatically.

We are continually trying to improve the service experience & apologize for any inconvenience if this might cause.

Please a ticket in case of additional queries.

WebHorizon Helpdesk

I have 1GB for $15/year because it was a preorder.
After adding IPv4, it would be a $33/year value,
But I feel sorry for wasting IPv4, because my apps can run fine with just a few ports.