We're looking to hire 3 - 5 support techs to cover us ~24 hours, freeing Mike up to work on things like, I dunno, domains, as well as allow me to focus on development/product improvements.

Support tickets will be focused entirely on shared/reseller users. CraneMail related tickets will be handled by Mike & myself for the time being.

The perfect candidate:

• Deep experience with cPanel and Directadmin.
• Experience with Plesk would be nice if we ever decide to offer Windows based hosting (unlikely, but who knows)
• Good troubleshooting, debugging, and general problem solving skills. I need someone that can work at a problem, even if it means looking for ideas on stackoverflow.
• A good grasp of the english language. Other languages such as Spanish, Portuguese, & Chinese, would be a huge positive but not required.
• Strong experience with Linux is a must. Windows is a nice plus as well.
• Some understanding of networking (pings, MTR's, traceroutes, etc)
• Looking for long term, full time employment. Must work exclusively with us, or this must be your primary position and other positions don't conflict (can't work for other shared web hosts/email hosting companies)
• An autistics fascination with trains, but with cranes, is icing on the cake

Priority will be given to applicants who can cover PST (GMT -7) evening/overnight hours. ChatGPT replies to any tickets will be grounds for dismissal. No dispute.

You will be evaluated long term based on helpfulness and solved tickets, not the fastest response times just to bump the ticket.

Please PM me here, or email me at francisco@namecrane.com, with your resumes or just to talk things over.

Wage & perks to be negotiated in private.

Francisco