@VirMach said:
Too many people ordering, we're overwhelmed. Pre-emptive apology for starting yet another sale before answering tickets. I just can't help it.
I am currently traveling in mostly remote areas until sometime in April 2024. Consequently DM's sent to me will go unanswered during this time.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
@jcolideles said:
To day is the 27th day and my order is still pending
There is it fully normal and very short period yet, where you bought. Do not be toxic, pls (maybe HW where you should be hosted will be bought soon, in following months) ...And you shouldn't have bought it when you really need to use it - that's not the right kind of use!
@jcolideles said: To day (sic) is the 27th day and my order is still pending
You must be really special, to think that you're The Only One.
There's a lot very special people around. Just take a look at this non related random response above to the quoted text ... or how exactly you came to the conclusion that with merely posting his observation he thinks that he's the only one
@jcolideles said:
To day is the 27th day and my order is still pending
There is it fully normal and very short period yet, where you bought. Do not be toxic, pls (maybe HW where you should be hosted will be bought soon, in following months) ...And you shouldn't have bought it when you really need to use it - that's not the right kind of use!
OMG. Chill! I'm not complaining. I just comment to see if it's normal and I'm not just the only one waiting. And I got the answer now.
@jcolideles said:
To day is the 27th day and my order is still pending
There is it fully normal and very short period yet, where you bought. Do not be toxic, pls (maybe HW where you should be hosted will be bought soon, in following months) ...And you shouldn't have bought it when you really need to use it - that's not the right kind of use!
OMG. Chill! I'm not complaining. I just comment to see if it's normal and I'm not just the only one waiting. And I got the answer now.
No fear. If you love pay for often long-time unavailable services, surely you are in right place mate! + If something does not work in accordance of your expectations and imaginations - in each case and always - it is your fault
40% of the ticket queue was multiple account people. Those have been temporarily taken out the queue while we focus on the others. About 10% of the remaining are problem-flagged accounts.
Remaining queue is going to be flagged out and cleaned up and then hopefully we'll soon be able to close out at least all tickets where customers abided by our terms of service and correctly created the tickets without spamming them and so on.
About 20% of the queue is merged tickets which I'll be going through now. If our system made a mistake in merging your tickets, it'll be split up and answered. If you created more than one ticket about the same thing, account gets flagged problematic and ticket either closed or you'll receive a response in the final queue (before multiple account queue, those are last.) If you're already flagged problematic, whether or not the merge was correct it will just be closed as there's already a high indicator for previous negative behavior (same with multiple account and merged.)
@VirMach said:
If you created more than one ticket about the same thing, account gets flagged problematic and ticket either closed or you'll receive a response in the final queue
My merged ticket contains two IPv6 requests, on two different services.
Are they considered the same thing or different things?
@VirMach said:
40% of the ticket queue was multiple account people. Those have been temporarily taken out the queue while we focus on the others. About 10% of the remaining are problem-flagged accounts.
Remaining queue is going to be flagged out and cleaned up and then hopefully we'll soon be able to close out at least all tickets where customers abided by our terms of service and correctly created the tickets without spamming them and so on.
About 20% of the queue is merged tickets which I'll be going through now. If our system made a mistake in merging your tickets, it'll be split up and answered. If you created more than one ticket about the same thing, account gets flagged problematic and ticket either closed or you'll receive a response in the final queue (before multiple account queue, those are last.) If you're already flagged problematic, whether or not the merge was correct it will just be closed as there's already a high indicator for previous negative behavior (same with multiple account and merged.)
I want to pay $10 to pay for your time. I want vps to turn on. I need it.I haven't issued a ticket, I'm just asking here.
"Looks like you kept making tickets about it and it got merged."
I made only a couple of tickets since August 2022 requesting an update, as that's what your "support" section says to do. You have a "paid priority" support ticket for that reason, no?
"I will say though I glanced at it and I see a quote saying you'll be credited accordingly for the lost time. You'll = you will. Will = in the future when it's handled."
Unfortunately, these are just words. You can say anything to keep someone on the hook. The way you've been functioning for the last 6 months could mean Virmach is on its last legs. And the lack of updates on your customer support page (or to individual tickets) has done little the assuage that fear. You're asking people to put a lot of faith in your continued word when there has been no action so far.
"We're not even the one who re-installed the OS, we gave a suggestion based on the state the VPS was in. I feel bad since you re-installed it and didn't have backups, perhaps I could have communicated better but at the time we were answering like ten thousand tickets a month. In any case we're not responsible for data/backing stuff up for you."
Whatever actions I took or you advised me to take in the past are irrelevant. Either you can back it up (as you said you took back-ups prior to the merge) or you can't. You've indicated to me in the past that you will, so I have waited. (If you'd have told me you couldn't, then I would have cancelled the service months ago.) Is it really that difficult to post an update on the Virmach support site every so often, saying "Hey customers, just letting you know that we haven't forgotten about backups and plan to work on them at X date and unfortuantley we can't pause payments because Y. But don't worry, if you're affected we will extend your service"? Surely, it'd save the hassle of replying to customers on this third party site. Communication is key.
"But that doesn't mean we're not going to do everything we can to try to locate and restore the backup but it's not as simple as you think. We had to rush to take backups, and a lot corrupted. We have several copies, they're spread around. If it's taking this long it's because we've ran into roadblocks and we're still constantly working on this and speak about it internally all the time, and we still have and pay for several servers that we've maintained, thousands of dollars in bills just because we have maybe a dozen of these requests and we're not going to get rid of those until we try our best to locate and restore all of them."
Thanks for the explanation, but why not post this on the updates section of the site - if you have this many customers affected by it?
"That does not mean it will be fast or guaranteed. If that bothers you, there's only one other option: we tell you we don't have it and provide a prompt reply. We don't want to do that but if you want that, that's always been the default state. You have a service, it's functional. You don't have the data because a re-install occurred. We still offered to extend the service, look for backup and restore it free of charge. Backup has not been located. Backup that did get located ran into filesystem errors and disappeared for a lot of these that are still left over. We're not just sitting here twiddling our thumbs and making you wait for no reason."
Again, all of this belongs on the Virmach customer support page.
@JamesLebron said:
The monitoring of node DAL-Z006 is normal, but the VPS under this node keeps showing offline and has not been working properly.
It's been like this since I paid for it, it's been bad since I bought it, it's been 20 days today and it's always been bad and not working.
Please stop spamming this every day. It is not going to get you fast attention.
What is spam? You tell me what is spam? What I'm talking about is the actual situation, how can it become spam?
Whatever term you want to use, repeatedly posting the same thing is obnoxious and unhelpful.
If I keep saying nice things, you won't be disgusted, will you?
True. This is because a positive attitude is usually more productive.
Toxicity may be productive just for the current moment, but never for long term. Keep on spamming though; you're on the right track for finding out the meaning of "end is nigh" prophecy.
"This is because a positive attitude is usually more productive."
By positive attitude, you mean that a direct and objective response to the problem is not resolved, but must also have to also say Virmach good?
The problem is that Virmach's machines are really bad now, there are a lot of bad ones. The customer's patience has long since worn out in over 20 days of waiting.
I tell you what, no matter what the attitude is now, it won't help solve the problem. Do you know why? Because so many, such a large number of issues that have not been dealt with after such a long time shows that Virmach simply does not have the capacity to deal with them right now. The technology and the manpower are not up to it. Therefore, whether my attitude is positive or negative, it will not enable Virmach to solve this problem.
If this is the case, why can't I speak up about the objective problems that exist?
@JamesLebron said:
The monitoring of node DAL-Z006 is normal, but the VPS under this node keeps showing offline and has not been working properly.
It's been like this since I paid for it, it's been bad since I bought it, it's been 20 days today and it's always been bad and not working.
Please stop spamming this every day. It is not going to get you fast attention.
What is spam? You tell me what is spam? What I'm talking about is the actual situation, how can it become spam?
Whatever term you want to use, repeatedly posting the same thing is obnoxious and unhelpful.
If I keep saying nice things, you won't be disgusted, will you?
True. This is because a positive attitude is usually more productive.
Toxicity may be productive just for the current moment, but never for long term. Keep on spamming though; you're on the right track for finding out the meaning of "end is nigh" prophecy.
"This is because a positive attitude is usually more productive."
By positive attitude, you mean that a direct and objective response to the problem is not resolved, but must also have to also say Virmach good?
The problem is that Virmach's machines are really bad now, there are a lot of bad ones. The customer's patience has long since worn out in over 20 days of waiting.
I tell you what, no matter what the attitude is now, it won't help solve the problem. Do you know why? Because so many, such a large number of issues that have not been dealt with after such a long time shows that Virmach simply does not have the capacity to deal with them right now. The technology and the manpower are not up to it. Therefore, whether my attitude is positive or negative, it will not enable Virmach to solve this problem.
If this is the case, why can't I speak up about the objective problems that exist?
So you want to be a dick, I get it. You want to be that guy who spams and then has rights to justify spam with attitude.
If you don't like a provider, ask for refund from bank, or whatever payment processor you used, and be done with it. But for the love of our infinite universe: don't spam! State your review on specialised websites (like Trustpilot) if it makes you feel more comfortable, but stop spamming and spreading toxicity. For your shitty and lousy few dollars you want to create chaos within an environment where people understand how Virmach works and how extremely low-end his offers are.
I understand, you don't like Virmach because you have higher expectations. Get your refund, leave your review (once! just once per website or forum) and be done with it. Move on with your life. Snap out of it.
@JamesLebron said:
The monitoring of node DAL-Z006 is normal, but the VPS under this node keeps showing offline and has not been working properly.
It's been like this since I paid for it, it's been bad since I bought it, it's been 20 days today and it's always been bad and not working.
Please stop spamming this every day. It is not going to get you fast attention.
What is spam? You tell me what is spam? What I'm talking about is the actual situation, how can it become spam?
Whatever term you want to use, repeatedly posting the same thing is obnoxious and unhelpful.
If I keep saying nice things, you won't be disgusted, will you?
True. This is because a positive attitude is usually more productive.
Toxicity may be productive just for the current moment, but never for long term. Keep on spamming though; you're on the right track for finding out the meaning of "end is nigh" prophecy.
"This is because a positive attitude is usually more productive."
By positive attitude, you mean that a direct and objective response to the problem is not resolved, but must also have to also say Virmach good?
The problem is that Virmach's machines are really bad now, there are a lot of bad ones. The customer's patience has long since worn out in over 20 days of waiting.
I tell you what, no matter what the attitude is now, it won't help solve the problem. Do you know why? Because so many, such a large number of issues that have not been dealt with after such a long time shows that Virmach simply does not have the capacity to deal with them right now. The technology and the manpower are not up to it. Therefore, whether my attitude is positive or negative, it will not enable Virmach to solve this problem.
If this is the case, why can't I speak up about the objective problems that exist?
So you want to be a dick, I get it. You want to be that guy who spams and then has rights to justify spam with attitude.
If you don't like a provider, ask for refund from bank, or whatever payment processor you used, and be done with it. But for the love of our infinite universe: don't spam! State your review on specialised websites (like Trustpilot) if it makes you feel more comfortable, but stop spamming and spreading toxicity. For your shitty and lousy few dollars you want to create chaos within an environment where people understand how Virmach works and how extremely low-end his offers are.
I understand, you don't like Virmach because you have higher expectations. Get your refund, leave your review (once! just once per website or forum) and be done with it. Move on with your life. Snap out of it.
Comments
$888.00 /yr now
Have the honor of being the crybaby who pays $20 for a 128MB VPS at VirMach in 2023.
I think someone has to order one for it to work.
Make the sacrifice.
Will you give me $887 $221 credit to order it?
I bought a $24.6 vps on January 2. When can I open it?
I need it. I can pay for personal service.
/j
I am currently traveling in mostly remote areas until sometime in April 2024. Consequently DM's sent to me will go unanswered during this time.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
$8/year
...> @VirMach said:
Now we're talking. First thing I do when troubleshooting is invoke Satan. It gets things done.
That was fast
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
https://lowendspirit.com/uploads/editor/gi/ippw0lcmqowk.png
To day is the 27th day and my order is still pending
You must be really special, to think that you're The Only One.
It wisnae me! A big boy done it and ran away.
NVMe2G for life! until death (the end is nigh)
There is it fully normal and very short period yet, where you bought. Do not be toxic, pls (maybe HW where you should be hosted will be bought soon, in following months) ...And you shouldn't have bought it when you really need to use it - that's not the right kind of use!
Good day and Goodbye
There's a lot very special people around. Just take a look at this non related random response above to the quoted text ... or how exactly you came to the conclusion that with merely posting his observation he thinks that he's the only one
OMG. Chill! I'm not complaining. I just comment to see if it's normal and I'm not just the only one waiting. And I got the answer now.
@miu was sarcastic
No fear. If you love pay for often long-time unavailable services, surely you are in right place mate! + If something does not work in accordance of your expectations and imaginations - in each case and always - it is your fault
Good day and Goodbye
40% of the ticket queue was multiple account people. Those have been temporarily taken out the queue while we focus on the others. About 10% of the remaining are problem-flagged accounts.
Remaining queue is going to be flagged out and cleaned up and then hopefully we'll soon be able to close out at least all tickets where customers abided by our terms of service and correctly created the tickets without spamming them and so on.
About 20% of the queue is merged tickets which I'll be going through now. If our system made a mistake in merging your tickets, it'll be split up and answered. If you created more than one ticket about the same thing, account gets flagged problematic and ticket either closed or you'll receive a response in the final queue (before multiple account queue, those are last.) If you're already flagged problematic, whether or not the merge was correct it will just be closed as there's already a high indicator for previous negative behavior (same with multiple account and merged.)
I would like to add +1 praise for VirMach - the 2 vCPU Ryzen VPS I picked up in Amsterdam so far has been the most performant lavalink node I have.
ytdl.pro
My merged ticket contains two IPv6 requests, on two different services.
Are they considered the same thing or different things?
ServerFactory aff best VPS; HostBrr aff best storage.
I want to pay $10 to pay for your time. I want vps to turn on. I need it.I haven't issued a ticket, I'm just asking here.
Is @VirMach time that cheap? xD
@VirMach
I made only a couple of tickets since August 2022 requesting an update, as that's what your "support" section says to do. You have a "paid priority" support ticket for that reason, no?
Unfortunately, these are just words. You can say anything to keep someone on the hook. The way you've been functioning for the last 6 months could mean Virmach is on its last legs. And the lack of updates on your customer support page (or to individual tickets) has done little the assuage that fear. You're asking people to put a lot of faith in your continued word when there has been no action so far.
Whatever actions I took or you advised me to take in the past are irrelevant. Either you can back it up (as you said you took back-ups prior to the merge) or you can't. You've indicated to me in the past that you will, so I have waited. (If you'd have told me you couldn't, then I would have cancelled the service months ago.) Is it really that difficult to post an update on the Virmach support site every so often, saying "Hey customers, just letting you know that we haven't forgotten about backups and plan to work on them at X date and unfortuantley we can't pause payments because Y. But don't worry, if you're affected we will extend your service"? Surely, it'd save the hassle of replying to customers on this third party site. Communication is key.
Thanks for the explanation, but why not post this on the updates section of the site - if you have this many customers affected by it?
Again, all of this belongs on the Virmach customer support page.
"This is because a positive attitude is usually more productive."
By positive attitude, you mean that a direct and objective response to the problem is not resolved, but must also have to also say Virmach good?
The problem is that Virmach's machines are really bad now, there are a lot of bad ones. The customer's patience has long since worn out in over 20 days of waiting.
I tell you what, no matter what the attitude is now, it won't help solve the problem. Do you know why? Because so many, such a large number of issues that have not been dealt with after such a long time shows that Virmach simply does not have the capacity to deal with them right now. The technology and the manpower are not up to it. Therefore, whether my attitude is positive or negative, it will not enable Virmach to solve this problem.
If this is the case, why can't I speak up about the objective problems that exist?
OoS. Did someone get it?
So you want to be a dick, I get it. You want to be that guy who spams and then has rights to justify spam with attitude.
If you don't like a provider, ask for refund from bank, or whatever payment processor you used, and be done with it. But for the love of our infinite universe: don't spam! State your review on specialised websites (like Trustpilot) if it makes you feel more comfortable, but stop spamming and spreading toxicity. For your shitty and lousy few dollars you want to create chaos within an environment where people understand how Virmach works and how extremely low-end his offers are.
I understand, you don't like Virmach because you have higher expectations. Get your refund, leave your review (once! just once per website or forum) and be done with it. Move on with your life. Snap out of it.
How are you... online?
consider hire someone to handle tickets,or maybe only priority tickets.
URL Shortener | YetiNode | Come join us on the MetalVPS IRC channel!!! | Don't be a jerk, let YetiNode do the work.