Where is @VirMach ? When will he post an update? There are 8x accounted servers down... The refund exclusion is a non-sense if there are no services provided! A service is provided if the server is ONLINE (not in a bin). If you can't provide the service (uptime): please refund (credits accepted).
C) Exemptions: The Downtime Guarantee does not apply to Service interruptions caused by (i) periodic scheduled maintenance or repairs undertaken by VirMach from time to time; (ii) downtime caused by Customer; (iii) Suspension Termination of your Services due to legal action taken or threatened against you; (v) Suspension or Termination of your account due violations of this Agreement, as determined in VirMach’s sole discretion, including but not limited to excessive use of system resources, nonpayment or other billing issues, or identification of your content as fraudulent, prohibited, or otherwise in violation of this Agreement; (vi) downtime caused by issues in third party services, and external from VirMach’s datacenter(s); (vii) denial of service attacks on unprotected services; or (viii) causes beyond the control of VirMach or that are not reasonably foreseeable.
[emphasis mine] That's a wide open exclusion. Are hardware (or failures internal to a data center) beyond the control of Virmach, and therefore not subject to re-imbursement, etc.?
I've got three services down. And when I moved their load to other VPSs while waiting for support... I've gotten three more services _suspended _by blowing out their bandwidth limits. Those three suspensions will reset tomorrow... but still _today _I've got six packages unavailable... and only AI support responses.
(added)
(added) SJC
(added)
(added) https://billing.virmach.com/networkissues.php?view=nid1702 Sun, 31 Aug 2025 21:04:00 -0700 We are awaiting communication from the datacenter regarding the network outage at the SJC location. There are currently unfortunately no details on a potential resolution. We can confirm that this is not an issue with any servers, network, or power equipment on our end.
@virmach id=722446 and id=722545 Down 9 days so far (AMSD018) I am patient BUT no comms from you (as usual) is showing no respect. Appreciate we don't see the big picture but at least give us a fucking hint !!!
You block access to the control panel which stops us from doing anything while you 'appear' to be doing nothing either.
Not happy.
@Jab said: We are awaiting communication from the datacenter regarding the network outage at the SJC location. There are currently unfortunately no details on a potential resolution. We can confirm that this is not an issue with any servers, network, or power equipment on our end.
What the hell does that even mean... the servers got swallowed up by a tsunami...?
@msatt said: @virmach id=722446 and id=722545 Down 9 days so far (AMSD018) I am patient BUT no comms from you (as usual) is showing no respect. Appreciate we don't see the big picture but at least give us a fucking hint !!!
And the man will not give any compensation either... he should change his "ORDER NOW" button to "DONATE NOW"!
Be highly available: order more vps.blackfriday's
Some must be always idling waiting to enter duty to cover for the lost ones
You can't be that unlucky so every one of them are in broken nodes lol
@eliphas said:
Be highly available: order more vps.blackfriday's
Some must be always idling waiting to enter duty to cover for the lost ones
You can't be that unlucky so every one of them are in broken nodes lol
Kinda what I do, but my work load is easy enough to have running in parallel and just migrate. Clearly some people here could take notes from this instead of constantly being upsettti-spagetti.
"Tenantos license is invalid (unpaid, suspended or not issued to this server). If you got a new license key, please SSH into your Tenantos server and execute \"app license:set \""
Oh, well that's not great, let's add to everything else: dservermanager down.
@msatt said: @virmach id=722446 and id=722545 Down 9 days so far (AMSD018) I am patient BUT no comms from you (as usual) is showing no respect. Appreciate we don't see the big picture but at least give us a fucking hint !!!
And the man will not give any compensation either... he should change his "ORDER NOW" button to "DONATE NOW"!
this is false. Virmach almost always extends the renewal date after the services are restored
@eliphas said:
Be highly available: order more vps.blackfriday's
Some must be always idling waiting to enter duty to cover for the lost ones
You can't be that unlucky so every one of them are in broken nodes lol
Another node in a mess - looks like the node is flapping for CHIZ035. That's me up to three problematic locations.
Looks like my cardiograph, arrhythmia included!
If you cannot make a ticket due to troubleshooter timing out, go back and click Network Status.
Network status does not mention AMSD only SJC
Brilliant, control panel in maintenance mode and no way to raise a ticket, hope you are enjoying the peace @VirMach
If he knows there is a issue and he cant do anything till upsteam fixes the issue (or waiting on a part), it makes sense to disable the control panel. Replying to tickets asking "dont work" wont speed it up. Better to fix the issue, then "reward" the clients who suffered.
Well, cant say you didn't know what you signed up for...
I just pray you get a better host next time.
Never make the same mistake twice. There are so many new ones to make.
It’s OK if you disagree with me. I can’t force you to be right.
@somik said: If he knows there is a issue and he cant do anything till upsteam fixes the issue (or waiting on a part), it makes sense to disable the control panel. Replying to tickets asking "dont work" wont speed it up. Better to fix the issue, then "reward" the clients who suffered.
>
Understood (for SJC) but not for Amsterdam.
Also I have been with Virmach for many many years and know what happens, but that does NOT excuse excessive downtime (greater than 10 days). By all means offer migration, by all means offer compensation or by all means dont communicate with the 'audience'. Lets not learn from the past lets keep on reinventing it.
@somik said: If he knows there is a issue and he cant do anything till upsteam fixes the issue (or waiting on a part), it makes sense to disable the control panel. Replying to tickets asking "dont work" wont speed it up. Better to fix the issue, then "reward" the clients who suffered.
>
Understood (for SJC) but not for Amsterdam.
Also I have been with Virmach for many many years and know what happens, but that does NOT excuse excessive downtime (greater than 10 days). By all means offer migration, by all means offer compensation or by all means dont communicate with the 'audience'. Lets not learn from the past lets keep on reinventing it.
Honestly, even if it's just 1 day downtime, he should at least communicate. It doesn't take that long to post an update to say "sh*t hit the fan, fixing in X days"....
Comments
It's flan and pisco night
A perfect page 400 starting post
LOL! @imok took the 12,000th post on this thread. That's a LOT of @VirMach complains!
Never make the same mistake twice. There are so many new ones to make.
It’s OK if you disagree with me. I can’t force you to be right.
Where is @VirMach ? When will he post an update? There are 8x accounted servers down... The refund exclusion is a non-sense if there are no services provided! A service is provided if the server is ONLINE (not in a bin). If you can't provide the service (uptime): please refund (credits accepted).
Two more months before buses begin to carry a meaning....Right now @frankz er.. Virmach is still selling his BFCM/Xmas 2024 VPS'es to Chicas....
blog | exploring visually |
C) Exemptions: The Downtime Guarantee does not apply to Service interruptions caused by (i) periodic scheduled maintenance or repairs undertaken by VirMach from time to time; (ii) downtime caused by Customer; (iii) Suspension Termination of your Services due to legal action taken or threatened against you; (v) Suspension or Termination of your account due violations of this Agreement, as determined in VirMach’s sole discretion, including but not limited to excessive use of system resources, nonpayment or other billing issues, or identification of your content as fraudulent, prohibited, or otherwise in violation of this Agreement; (vi) downtime caused by issues in third party services, and external from VirMach’s datacenter(s); (vii) denial of service attacks on unprotected services; or (viii) causes beyond the control of VirMach or that are not reasonably foreseeable.
[emphasis mine] That's a wide open exclusion. Are hardware (or failures internal to a data center) beyond the control of Virmach, and therefore not subject to re-imbursement, etc.?
@Brayvin OK thanks a lot, I got it now.... S _ _ M
chill y'all. Virmach just havin his coffee
I bench YABS 24/7/365 unless it's a leap year.
I've got three services down. And when I moved their load to other VPSs while waiting for support... I've gotten three more services _suspended _by blowing out their bandwidth limits. Those three suspensions will reset tomorrow... but still _today _I've got six packages unavailable... and only AI support responses.
Are you sure? Will it automatically restore tomorrow?
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
https://lowendspirit.com/uploads/editor/gi/ippw0lcmqowk.png
@virmach id=722446 and id=722545 Down 9 days so far (AMSD018) I am patient BUT no comms from you (as usual) is showing no respect. Appreciate we don't see the big picture but at least give us a fucking hint !!!
You block access to the control panel which stops us from doing anything while you 'appear' to be doing nothing either.
Not happy.
What the hell does that even mean... the servers got swallowed up by a tsunami...?
And the man will not give any compensation either... he should change his "ORDER NOW" button to "DONATE NOW"!
Be highly available: order more vps.blackfriday's
Some must be always idling waiting to enter duty to cover for the lost ones
You can't be that unlucky so every one of them are in broken nodes lol
Kinda what I do, but my work load is easy enough to have running in parallel and just migrate. Clearly some people here could take notes from this instead of constantly being upsettti-spagetti.
Do you need help? @VirMach
Virmach Deals
Seems online: https://status.virm.ac/?s=62b07a87023dbc1fcc5ce1e6 ? (refresh many times if 502)
https://billing.virmach.com/modules/addons/customTicketsAddon/js/scripts.js The extra "s" in line 678 made it impossible for anyone to submit a ticket.
LAX1Z020 have been offline for days.
Oh, well that's not great, let's add to everything else: dservermanager down.
this is false. Virmach almost always extends the renewal date after the services are restored
I bench YABS 24/7/365 unless it's a leap year.
would you try your luck then
I bench YABS 24/7/365 unless it's a leap year.
There is a previous post by @Brayvin talking about his T&C...
Another node in a mess - looks like the node is flapping for CHIZ035. That's me up to three problematic locations.
Looks like my cardiograph, arrhythmia included!
It wisnae me! A big boy done it and ran away.
NVMe2G for life! until death (the end is nigh)
Network status does not mention AMSD only SJC
Brilliant, control panel in maintenance mode and no way to raise a ticket, hope you are enjoying the peace @VirMach
If he knows there is a issue and he cant do anything till upsteam fixes the issue (or waiting on a part), it makes sense to disable the control panel. Replying to tickets asking "dont work" wont speed it up. Better to fix the issue, then "reward" the clients who suffered.
Well, cant say you didn't know what you signed up for...
I just pray you get a better host next time.
Never make the same mistake twice. There are so many new ones to make.
It’s OK if you disagree with me. I can’t force you to be right.
>
Understood (for SJC) but not for Amsterdam.
Also I have been with Virmach for many many years and know what happens, but that does NOT excuse excessive downtime (greater than 10 days). By all means offer migration, by all means offer compensation or by all means dont communicate with the 'audience'. Lets not learn from the past lets keep on reinventing it.
Is it billing issue with SJC?
I bench YABS 24/7/365 unless it's a leap year.
Honestly, even if it's just 1 day downtime, he should at least communicate. It doesn't take that long to post an update to say "sh*t hit the fan, fixing in X days"....
Never make the same mistake twice. There are so many new ones to make.
It’s OK if you disagree with me. I can’t force you to be right.