@VirMach #162520 I reinstalled the system twice, but it couldn't connect to the network or log in to SSH. I'm not sure what the problem is. When sending work orders, only the AI replied. Could you help me restore it? The VPS is about to expire and needs to be renewed.
I think you have a too big expectation from my posts.
So you decided to purchase a service from a host with nearly 400 pages of "complaints" and expect everything to be fine? My dude, that aint gonna happen
Lowend = lucky if you even get a IP.
If you need a unblocked mailing IP that is not blacklisted, contact the host prior to your purchase and ask about it. Only a few hosts are able to provide you with confirmed "good" IP and none of them are on the lowend side.
As for now, sign up with a email relay like mailjet and use their free service to send your emails to gmail
Never make the same mistake twice. There are so many new ones to make.
It’s OK if you disagree with me. I can’t force you to be right.
@hemake said: @VirMach #162520 I reinstalled the system twice, but it couldn't connect to the network or log in to SSH. I'm not sure what the problem is. When sending work orders, only the AI replied. Could you help me restore it? The VPS is about to expire and needs to be renewed.
I'm just gonna put it out there but I bet you can pay the bill even if you've b0rk3d the system somehow. Whether that's a good idea is a different kettle of fish but if you're worried about losing it...
Actually thinking about it, I suppose it fits into a certain cultures mentality i.e.
I am 'ordering you to work' which of course explains a number of very 'entitled' comments.
@imok said:
For some reason, I can't connect to my new dedi using any of my two VPN servers.
Weird.
@taizi said:
a week ago,i can't open dedi panel with some of my hong kong ip,but the connection to the dedi itself was fine
Can you guys private message me more specific details? I've also noticed very specific scenarios and investigating it further.
Also, if you have any information on whether this previously worked and then didn't let me know, especially if you have a general time period for when it was first noticed.
I think you have a too big expectation from my posts.
So you decided to purchase a service from a host with nearly 400 pages of "complaints" and expect everything to be fine? My dude, that aint gonna happen
Lowend = lucky if you even get a IP.
If you need a unblocked mailing IP that is not blacklisted, contact the host prior to your purchase and ask about it. Only a few hosts are able to provide you with confirmed "good" IP and none of them are on the lowend side.
As for now, sign up with a email relay like mailjet and use their free service to send your emails to gmail
I've avoided responding about this situation, but it involves two specific things, one is PTR/rDNS request, the other is the Gmail thing related to Spamhaus PBL.
I'm replying to you specifically because you mentioned something interesting about it, and it's whether it delves into it being a "complaint" and/or service "problem" or not, and I guess I didn't think about it this way but in the end how we deal with it does end up being what makes us accommodating, even if I agree or disagree with the level of assistance these situations require.
So I'll go ahead and give a quick breakdown from that perspective.
PTR/rDNS - Not guaranteed for the special purchased. If it exists it exists, if not, no further assistance. For plans that do include it guaranteed, the experience would be different.
Gmail thing - I'm trying to decide if we should do something about it, but until this point in time, the policy has been "third parties can make up their own lists and whatever and other third parties can obviously do whatever they want using others other third parties' made up lists, however inaccurate." This applies to more than just block lists, so things like geolocation services. This is a case of the third party managing their list poorly. We do have the "option" of signing up with them in the way they permit after following their rules to try to correct it, as we do for many other lists. Of course some are more "important" than others in terms of the internet being controlled by a few mega corporations. For me it's less of a support quality or quantity of work required and more a principled stance of not allowing a few companies to bully the entire internet around, especially in cases when they do a bad job. We do have policies on blacklists more specifically where we try to get it removed where possible and swap out addresses if its on a blacklist without it being the customers' fault but there are limitations (if a blacklist decides to just place everything on their blacklist and being unable to remove it without paying them, then they're not taken seriously, etc.)
I'm willing to hear feedback on what people think should be done in the "blocklist" case. Do we cave in, agree to a third party's terms, sign up specifically to be able to request they correct it? Since another third party that uses their unreliable list happens to be a primary email provider that also makes up their own related guidelines that happen to negatively affect a customer?
I mean technically speaking, it is possible for the customer to follow Gmail's constraints in this case, by paying Gmail (conveniently, or using other services to relay appropriately.) And yeah this is definitely not a case of, according to my logic at least, being a service issue on our end (in terms of it being described as a "bad IP" or whatever, we obviously cannot contact every third party and then compile a list of all third parties that block specific IP addresses in specific ways to notify customers before they make a purchase to display a notice about the IP being "bad" for each specific use case before it's even assigned.)
@hemake said: @VirMach #162520 I reinstalled the system twice, but it couldn't connect to the network or log in to SSH. I'm not sure what the problem is. When sending work orders, only the AI replied. Could you help me restore it? The VPS is about to expire and needs to be renewed.
Huge backlog on almost everything. If you let me know what node you're on I can make sure the system that automatically handles these situations is running appropriately. Otherwise it'll likely be a long wait on the ticket. But based on what you said, it sounds like maybe you're just saying network is not working, make sure you do send the VNC screenshot in the ticket creation process or check VNC and let me know what it's displaying specifically.
I'm going to just be quiet about it, doesn't mean it's not going to get done. I would've just said "tomorrow" about three more times so maybe I should've just not said anything at all initially until I was a bit more confident it was about to get done.
It's been annoying me that I haven't got to it since it's not a lot of work, it's one of those every minute counts situations. Speaking of which I must disappear again for a bit, I just wanted to drop in for a few minutes and I think it's been more than a few minutes. Had a power outage, from lightning striking something (it was super loud and power went out immediately, not sure what specifically) and took a while to get it back, so that definitely was not very helpful this week.
@somik said:
So you decided to purchase a service from a host with nearly 400 pages of "complaints" and expect everything to be fine? My dude, that aint gonna happen
Lowend = lucky if you even get a IP.
If you need a unblocked mailing IP that is not blacklisted, contact the host prior to your purchase and ask about it. Only a few hosts are able to provide you with confirmed "good" IP and none of them are on the lowend side.
As for now, sign up with a email relay like mailjet and use their free service to send your emails to gmail
I'm willing to hear feedback on what people think should be done in the "blocklist" case. Do we cave in, agree to a third party's terms, sign up specifically to be able to request they correct it? Since another third party that uses their unreliable list happens to be a primary email provider that also makes up their own related guidelines that happen to negatively affect a customer?
There are 2 sides to the coin. In order to avoid "spam" and give their users a better experience, most email hosters block IPs aggressively. The other side, like you mention, is money. They want money so they make the experience with third party email hosters as bad as possible so you give up and get their $5 per user per month plan. I mean most companies still would pay up to get their email hosted by microsoft/google so that their email gets through the "filter".
I don't see any reason that you, as a host, should accommodate this for free. If you have a paid plan like mxhosting for email relays then sure. Otherwise let the user find their own email relays if they REALLY need to send emails to gmail/microsoft.
Never make the same mistake twice. There are so many new ones to make.
It’s OK if you disagree with me. I can’t force you to be right.
If you need a unblocked mailing IP that is not blacklisted, contact the host prior to your purchase and ask about it. Only a few hosts are able to provide you with confirmed "good" IP and none of them are on the lowend side.
As for now, sign up with a email relay like mailjet and use their free service to send your emails to gmail
I'm willing to hear feedback on what people think should be done in the "blocklist" case. Do we cave in, agree to a third party's terms, sign up specifically to be able to request they correct it? Since another third party that uses their unreliable list happens to be a primary email provider that also makes up their own related guidelines that happen to negatively affect a customer?
( all just my opinion. entirely worth the paper it's written on )
To me it's something done on a best effort basis. Do you "cave in", etc...? Depends entirely on the terms and the cost. I'm not as militant about not doing it as @somik is. I think as long as it's free and takes at most three or four back and forths of less then fifteen minutes each then it's a reasonable ask. I don't gather SpamHaus falls into this category.
I don't see any reason that you, as a host, should accommodate this for free. If you have a paid plan like mxhosting for email relays then sure. Otherwise let the user find their own email relays if they REALLY need to send emails to gmail/microsoft.
Having clean IPs is ( to me ) a reasonable ask if the process to clean them isn't too onerous. It's a back burner, get-to-it-after-everything-else-works type of thing though. ( again, just my opinion )
@VirMach said: PTR/rDNS - Not guaranteed for the special purchased. If it exists it exists, if not, no further assistance. For plans that do include it guaranteed, the experience would be different.
@VirMach : Would the extra "+$10/year support & changes" option have made any difference regarding the issues mentioned? My point of interests are: rDNS/PTR, blacklisting, + a custom ISO request. Thanks in advance for your clarification.
If you need a unblocked mailing IP that is not blacklisted, contact the host prior to your purchase and ask about it. Only a few hosts are able to provide you with confirmed "good" IP and none of them are on the lowend side.
As for now, sign up with a email relay like mailjet and use their free service to send your emails to gmail
I'm willing to hear feedback on what people think should be done in the "blocklist" case. Do we cave in, agree to a third party's terms, sign up specifically to be able to request they correct it? Since another third party that uses their unreliable list happens to be a primary email provider that also makes up their own related guidelines that happen to negatively affect a customer?
( all just my opinion. entirely worth the paper it's written on )
To me it's something done on a best effort basis. Do you "cave in", etc...? Depends entirely on the terms and the cost. I'm not as militant about not doing it as @somik is. I think as long as it's free and takes at most three or four back and forths of less then fifteen minutes each then it's a reasonable ask. I don't gather SpamHaus falls into this category.
I don't see any reason that you, as a host, should accommodate this for free. If you have a paid plan like mxhosting for email relays then sure. Otherwise let the user find their own email relays if they REALLY need to send emails to gmail/microsoft.
Having clean IPs is ( to me ) a reasonable ask if the process to clean them isn't too onerous. It's a back burner, get-to-it-after-everything-else-works type of thing though. ( again, just my opinion )
Well, I am not really militant about it if it was as easy as you say to unblock the IPs. From what I know (and i could be wrong here) getting your IP unblocked seems to be a much more involved process as detailed here and frankly, I dont see the reason to get it unblocked if it's gonna get blocked again by the next VPS owner sending out spam emails... But if there are easier ways to get it unblocked, go for it. It'll make your host stand out more if your IPs are clean
Never make the same mistake twice. There are so many new ones to make.
It’s OK if you disagree with me. I can’t force you to be right.
@VirMach said: I'm willing to hear feedback on what people think should be done in the "blocklist" case. Do we cave in, agree to a third party's terms, sign up specifically to be able to request they correct it? Since another third party that uses their unreliable list happens to be a primary email provider that also makes up their own related guidelines that happen to negatively affect a customer?
>
You either allow or disallow outgoing email.
allow - state poor ip and likely blocked by Gmail etc.
disallow - if user requests unlocking, state poor ip and likely blocked by Gmail etc.
Totally agree with your principle of not caving in. Lowend users should not expect / demand anything but a working VPS. Services such as email are their responsibility.
@jcn50 said: Would the extra "+$10/year support & changes" option have made any difference regarding the issues mentioned? My point of interests are: rDNS/PTR, blacklisting, + a custom ISO request. Thanks in advance for your clarification.
Just answering my own query (because I got my answers by private message) and the reply was "no, no difference" for all.
@VirMach said: I'm willing to hear feedback on what people think should be done in the "blocklist" case. Do we cave in, agree to a third party's terms, sign up specifically to be able to request they correct it? Since another third party that uses their unreliable list happens to be a primary email provider that also makes up their own related guidelines that happen to negatively affect a customer?
My (limited) understanding is that you have some forms to file on SpamHaus, and it's all free...(besides the time it takes to do it). But maybe I am all wrong (I am not the/an ISP/ASN owner).
@VirMach said: I'm willing to hear feedback on what people think should be done in the "blocklist" case. Do we cave in, agree to a third party's terms, sign up specifically to be able to request they correct it? Since another third party that uses their unreliable list happens to be a primary email provider that also makes up their own related guidelines that happen to negatively affect a customer?
My (limited) understanding is that you have some forms to file on SpamHaus, and it's all free...(besides the time it takes to do it). But maybe I am all wrong (I am not the/an ISP/ASN owner).
I feel fairly confident if it were that easy you wouldn't see so many people bitching about Spamhaus.
Do you work hard at being an asshole or does it come naturally? I just need to know if I should acknowledge your dedication to craft or recognize a savant talent.
Do you work hard at being an asshole or does it come naturally? I just need to know if I should acknowledge your dedication to craft or recognize a savant talent.
Frankly, OG or not, you could take it down a couple of notches too.
@VirMach #162520
After I reinstalled the system, the status was: shut down.
After I clicked to power on, it was still in the off state.
VNC access failed.
@hemake said: @VirMach #162520
After I reinstalled the system, the status was: shut down.
After I clicked to power on, it was still in the off state.
VNC access failed.
Sometimes, clicking right in the center of the button helps.
Comments
Keep it clean, jzm .
You are.
I think you have a too big expectation from my posts.
@VirMach #162520 I reinstalled the system twice, but it couldn't connect to the network or log in to SSH. I'm not sure what the problem is. When sending work orders, only the AI replied. Could you help me restore it? The VPS is about to expire and needs to be renewed.
So you decided to purchase a service from a host with nearly 400 pages of "complaints" and expect everything to be fine? My dude, that aint gonna happen
Lowend = lucky if you even get a IP.
If you need a unblocked mailing IP that is not blacklisted, contact the host prior to your purchase and ask about it. Only a few hosts are able to provide you with confirmed "good" IP and none of them are on the lowend side.
As for now, sign up with a email relay like mailjet and use their free service to send your emails to gmail
Never make the same mistake twice. There are so many new ones to make.
It’s OK if you disagree with me. I can’t force you to be right.
I'm just gonna put it out there but I bet you can pay the bill even if you've b0rk3d the system somehow. Whether that's a good idea is a different kettle of fish but if you're worried about losing it...
Says it all, really.
It wisnae me! A big boy done it and ran away.
NVMe2G for life! until death (the end is nigh)
Actually thinking about it, I suppose it fits into a certain cultures mentality i.e.
I am 'ordering you to work' which of course explains a number of very 'entitled' comments.
I have an expectation of not seeing language only you are posting.
No IPs yet? U_U
Can you guys private message me more specific details? I've also noticed very specific scenarios and investigating it further.
Also, if you have any information on whether this previously worked and then didn't let me know, especially if you have a general time period for when it was first noticed.
I've avoided responding about this situation, but it involves two specific things, one is PTR/rDNS request, the other is the Gmail thing related to Spamhaus PBL.
I'm replying to you specifically because you mentioned something interesting about it, and it's whether it delves into it being a "complaint" and/or service "problem" or not, and I guess I didn't think about it this way but in the end how we deal with it does end up being what makes us accommodating, even if I agree or disagree with the level of assistance these situations require.
So I'll go ahead and give a quick breakdown from that perspective.
PTR/rDNS - Not guaranteed for the special purchased. If it exists it exists, if not, no further assistance. For plans that do include it guaranteed, the experience would be different.
Gmail thing - I'm trying to decide if we should do something about it, but until this point in time, the policy has been "third parties can make up their own lists and whatever and other third parties can obviously do whatever they want using others other third parties' made up lists, however inaccurate." This applies to more than just block lists, so things like geolocation services. This is a case of the third party managing their list poorly. We do have the "option" of signing up with them in the way they permit after following their rules to try to correct it, as we do for many other lists. Of course some are more "important" than others in terms of the internet being controlled by a few mega corporations. For me it's less of a support quality or quantity of work required and more a principled stance of not allowing a few companies to bully the entire internet around, especially in cases when they do a bad job. We do have policies on blacklists more specifically where we try to get it removed where possible and swap out addresses if its on a blacklist without it being the customers' fault but there are limitations (if a blacklist decides to just place everything on their blacklist and being unable to remove it without paying them, then they're not taken seriously, etc.)
I'm willing to hear feedback on what people think should be done in the "blocklist" case. Do we cave in, agree to a third party's terms, sign up specifically to be able to request they correct it? Since another third party that uses their unreliable list happens to be a primary email provider that also makes up their own related guidelines that happen to negatively affect a customer?
I mean technically speaking, it is possible for the customer to follow Gmail's constraints in this case, by paying Gmail (conveniently, or using other services to relay appropriately.) And yeah this is definitely not a case of, according to my logic at least, being a service issue on our end (in terms of it being described as a "bad IP" or whatever, we obviously cannot contact every third party and then compile a list of all third parties that block specific IP addresses in specific ways to notify customers before they make a purchase to display a notice about the IP being "bad" for each specific use case before it's even assigned.)
Huge backlog on almost everything. If you let me know what node you're on I can make sure the system that automatically handles these situations is running appropriately. Otherwise it'll likely be a long wait on the ticket. But based on what you said, it sounds like maybe you're just saying network is not working, make sure you do send the VNC screenshot in the ticket creation process or check VNC and let me know what it's displaying specifically.
I'm going to just be quiet about it, doesn't mean it's not going to get done. I would've just said "tomorrow" about three more times so maybe I should've just not said anything at all initially until I was a bit more confident it was about to get done.
It's been annoying me that I haven't got to it since it's not a lot of work, it's one of those every minute counts situations. Speaking of which I must disappear again for a bit, I just wanted to drop in for a few minutes and I think it's been more than a few minutes. Had a power outage, from lightning striking something (it was super loud and power went out immediately, not sure what specifically) and took a while to get it back, so that definitely was not very helpful this week.
There are 2 sides to the coin. In order to avoid "spam" and give their users a better experience, most email hosters block IPs aggressively. The other side, like you mention, is money. They want money so they make the experience with third party email hosters as bad as possible so you give up and get their $5 per user per month plan. I mean most companies still would pay up to get their email hosted by microsoft/google so that their email gets through the "filter".
I don't see any reason that you, as a host, should accommodate this for free. If you have a paid plan like mxhosting for email relays then sure. Otherwise let the user find their own email relays if they REALLY need to send emails to gmail/microsoft.
Never make the same mistake twice. There are so many new ones to make.
It’s OK if you disagree with me. I can’t force you to be right.
( all just my opinion. entirely worth the paper it's written on )
To me it's something done on a best effort basis. Do you "cave in", etc...? Depends entirely on the terms and the cost. I'm not as militant about not doing it as @somik is. I think as long as it's free and takes at most three or four back and forths of less then fifteen minutes each then it's a reasonable ask. I don't gather SpamHaus falls into this category.
Having clean IPs is ( to me ) a reasonable ask if the process to clean them isn't too onerous. It's a back burner, get-to-it-after-everything-else-works type of thing though. ( again, just my opinion )
@VirMach : Would the extra "+$10/year support & changes" option have made any difference regarding the issues mentioned? My point of interests are: rDNS/PTR, blacklisting, + a custom ISO request. Thanks in advance for your clarification.
What happened to AMSD025? Down for the past 3 days?
Well, I am not really militant about it if it was as easy as you say to unblock the IPs. From what I know (and i could be wrong here) getting your IP unblocked seems to be a much more involved process as detailed here and frankly, I dont see the reason to get it unblocked if it's gonna get blocked again by the next VPS owner sending out spam emails... But if there are easier ways to get it unblocked, go for it. It'll make your host stand out more if your IPs are clean
Never make the same mistake twice. There are so many new ones to make.
It’s OK if you disagree with me. I can’t force you to be right.
Its resting
>
You either allow or disallow outgoing email.
allow - state poor ip and likely blocked by Gmail etc.
disallow - if user requests unlocking, state poor ip and likely blocked by Gmail etc.
Totally agree with your principle of not caving in. Lowend users should not expect / demand anything but a working VPS. Services such as email are their responsibility.
I saw that too... and NYCB037 has been gone for around 6 weeks now. I've got tickets for at least three plans being offline now...
Just answering my own query (because I got my answers by private message) and the reply was "no, no difference" for all.
@VirMach AMSD025 down
My god: 6 weeks??!! ... Scary!!
It's Halloween already~
My (limited) understanding is that you have some forms to file on SpamHaus, and it's all free...(besides the time it takes to do it). But maybe I am all wrong (I am not the/an ISP/ASN owner).
I feel fairly confident if it were that easy you wouldn't see so many people bitching about Spamhaus.
I know what you mean, right now I don't even want to use my keyboard to answer: https://portal.spamhaus.org/isp-signup/step1/ ; life is such a BURDEN!
Do you work hard at being an asshole or does it come naturally? I just need to know if I should acknowledge your dedication to craft or recognize a savant talent.
Frankly, OG or not, you could take it down a couple of notches too.
Your opinion on the matter is noted.
@VirMach #162520
After I reinstalled the system, the status was: shut down.
After I clicked to power on, it was still in the off state.
VNC access failed.
Sometimes, clicking right in the center of the button helps.