My Disappointing Experience with DartNode VPS: A Cautionary Tale

I recently had a frustrating experience with DartNode VPS that I feel compelled to share with others who might be considering their services. What started as a simple connectivity issue quickly escalated into a complete data loss situation, revealing serious concerns about their service reliability and data security.

The Initial Problem

It all began when my VPS suddenly stopped connecting. I couldn't access my server despite multiple restart attempts. After submitting a support ticket, I received a response from their support staff member, Ifeanyi, who claimed to have resolved the issue on the host node and advised me to restart the VPS.

The Backup Nightmare

However, the problems were far from over. When I attempted to restore from backup, I discovered that none of my backups were functioning properly. Despite having three different backup points available, not a single one would boot successfully after restoration. The restore process would complete, but whatever was being restored simply wouldn't start.

Broken Promises and Empty Solutions

The support team's response was to promise a "manual, deeper investigation by our engineering team to resolve the persistent connectivity and instability issues." They assured me they would "troubleshoot this and fix it for you permanently." Unfortunately, these turned out to be empty promises.

After waiting through their investigation, support staff member Daniel informed me that the restore job had finished, but admitted that "whatever is being restored isn't booting." When I mentioned I had three backups available, none of them worked either. The restoration process was painfully slow, and ultimately unsuccessful.

Accepting Defeat and Data Loss

Faced with the reality that my data was permanently lost, I made the difficult decision to accept the situation. I informed the support team that I would reinstall the operating system and migrate my important data to other VPS instances. I expressed my disappointment clearly: "I am truly disappointed with your service. I accept that my data will be permanently lost."

Going forward, I decided to use this particular VPS only for less critical services where data loss wouldn't be catastrophic.

The Refund Denial

To add insult to injury, when I requested a refund of my remaining account credits to my PayPal account, I was flatly denied. Support staff member Zack responded: "We can't return account credit or refund it, you are welcome to use the credit on future DartNode services or Invoices."

This policy seems particularly unfair given that their service failures resulted in permanent data loss and forced me to seek alternative hosting solutions.

My Concerns About DartNode

Based on this experience, I have serious concerns about DartNode's services:

Data Security: The fact that multiple backups failed to restore properly raises serious questions about their backup system's reliability. What good are backups if they don't work when you need them?

Service Instability: The persistent connectivity issues and the inability to properly restore or boot the VPS suggest underlying infrastructure problems that could affect other customers as well.

Inflexible Policies: Their refusal to refund account credits, even when their service failures led to permanent data loss, demonstrates a lack of customer-focused policies.

Accountability: While the support team was polite, there was no real acknowledgment of responsibility for the data loss or any compensation offered for the service failures.

Final Thoughts

I strongly advise anyone considering DartNode VPS to think carefully about what data they're willing to risk. If you do choose to use their services, make sure you maintain independent backups outside of their system, because as I learned the hard way, their backup system cannot be trusted when it matters most.

For mission-critical applications or any data you can't afford to lose, I would recommend looking elsewhere. The combination of unreliable backups, service instability, and inflexible refund policies makes DartNode a risky choice for serious hosting needs.

I hope sharing my experience helps others avoid similar frustrations and data loss.