Brayvin
Brayvin
About
- Username
- Brayvin
- Joined
- Visits
- 271
- Last Active
- Roles
- Member
- Thanked
- 12
Comments
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C) Exemptions: The Downtime Guarantee does not apply to Service interruptions caused by (i) periodic scheduled maintenance or repairs undertaken by VirMach from time to time; (ii) downtime caused by Customer; (iii) Suspension Termination of your Ser…
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(Quote) SLA is communication, so, while your improvement is more helpful to some extent, I stand by "never" because "never" implies that the SLA does not communicate what to expect - i.e. running a business without adequate commu…
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(Quote) Which is why I mentioned the SLA making such "exceptions" known.
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(Quote) It's a big assumption to think that people were on LES before they bought their service. I only found out about LES after a year of downtime and lack of communication on tickets for that entire time. After a LOT of searching, I found this …
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I guess everyone should understand what is said and NOT SAID. https://virmach.com/terms-conditions/#sla I feel pretty sure the SLA has changed pretty significantly of late. During my year of down time, I'm pretty sure it was much more normal with…
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(Quote) Frankly, OG or not, you could take it down a couple of notches too.
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(Quote) I have an expectation of not seeing language only you are posting.
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(Quote) I did what I did in response because I value being a better person. Using language wasn't going to do anything for anyone. (Quote) I don't want another one. I had many years of history, and great search engine results. I'm not an expert…
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I got called out for complaining (without coarse language) about a service being down over a year, and losing a domain I had registered with Virmach. People were acting like it was my problem, not Virmach's. Well, it was Virmach's problem. They a…
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(Quote) Some have this thing where "fun" very often involves having a bad week. The person everyone depends on sometimes finds that that job is the most fulfilling (or fun). It is sometimes all to easy to wonder why one is made that way,…
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(Quote) @VirMach AI response is unhelpful.
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(Quote) Ticket Created #832739
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@VirMach Two days down now... LAX2Z017... web hosting. Sigh...
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(Quote) No! I talk to them (my head, not yours) all the time. That's not crazy at all! No white jackets are coming to carry me away! (Please don't tell ;-) I actually would prefer to have a song in there than some of those other voices.
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(Quote) I'm within 2 hours of Dallas (used to have a host there). Regarding that speed test, I'm mildly amused that I can get the same D/L speeds from Tokyo, JP as I can from Chicago, IL. It does looks like one of my hosts is optimally placed (LA)…
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(Quote) Yes, I neglected to mention that it seems down from the VPS point of view.
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Wondering if the NYC work may have borked some network configuration. NYCB018 isn't in the list of hosts on the network status page, but networking is down. VNC appears to be working. The gateway at 141.11.235.1 appears down.
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@VirMach Thanks for restoring the control panel and web mail. Presumably certificate issues there such that HTTPS is broken for connections to both control panel and web mail interfaces are already known.
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@VirMach lax2z017.virm.ac is down/unreachable again. Posting here because network status asks that tickets not be opened (albeit lax2z017 is not listed there, so IDK what is expected).
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(Quote) I do prefer the ticket system as long as it gets timely results. I only mentioned the number here because I've happened to have a number of tickets drop into a black hole. I'll wait it out, hoping the migration will make this service viabl…
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(Quote) @VirMach : Web hosting on lax2z017.virm.ac came back up after being down, but control panel and web mail did not. Then again, the ticket for them (#482793) has been open since 01/29/2025, so 'the good old days are back again'.
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(Quote) Click the webmail link. When it times out the node name is in the URL. Erm, well, if its a shared host that is. I forget off the top of my head how, but there's another way for vps that's not obvious if you don't know what it is already.
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(Quote) (Quote) I have been having trouble with that URL. (Quote) Thanks, I tried through a VPN and finally did manage to get control panel to work even with https still broken. I did eventually get email client issues sorted, and had to switch …
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@Virmach There is so much focus on VPS that Shared Hosting seems to be unaddressed. That the service may be "UP" does NOT mean everything is working. I.E. My Shared Hosting on LAX2Z017 web site is "UP", but that's it. I cannot…
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@VirMach Is there a particular reason there is no information at all on the network status page with respect to LAX2Z017 being down. From this thread I understand LAX has issues, but IDK why the status page would not be telling customers of that. …
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(Quote) IDK, but @VirMach did help me change my primary e-mail not that long ago. I should think you can create a ticket to disappear the old e-mail from your account and replace it with a new one. I think I would recommend that. I don't think th…
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(Quote) I had a several suspensions a few years ago on a @Virmach VPS I still have. I was perplexed and stated so in a ticket. @Virmach gave me advice how to potentially fix/avoid suspension. I've not had trouble since. My experience was that @V…
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(Quote) Hmm... I have been successful with Elevate CentOS 7 to Alma 8, and even Alma 8 to Alma 9 without issue. I did have to do some of the things the prepare step advised, and then had to just ignore a few warnings. I feel the pain though. Seve…
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(Quote) @VirMach Same issue again today. Have tried to use control panel a few times (separated by hours). Always get time out. No network settings changes on my side. Something seems off with this system's control panel. I do not recall strug…
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(Quote) Not sure how long that would be. After the restart, it still didn't work, but it does now. Thanks all.
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(Quote) Hmm. I'm getting "took too long to respond" timeouts (as accessed from Texas).
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@VirMach Control Panel / Web Mail for Web Hosting appears to be down for LAX2Z017 (https://lax2z017.virm.ac) .
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(Quote) @Virmach Thank you for taking care of it. Hopefully the future is brighter than this past year... for both (all) of us!
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@VirMach The saga with my shared hosting is ongoing. Ticket #489532 could use some love.
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@VirMach Spelling: "No, you are the owner, and any attempt to give you user information to another person or another person accessing your account can either be seen as having multiple accounts or your account being compromised." --> &q…
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(Quote) @VirMach can you see Ticket #489532, or is it in a black hole also? AI responded. (Gosh, I hate the nothingburger AI responses - since they effectively told me to wait [months] for a support agent.)
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(Quote) I'm kind of confused what to look for in a vendor. Or is it it more like picking a certain class of domain registrars? Or are you saying just make sure it is not obtained from the hosting service? So if a site that registers domains has a…
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(Quote) I rather consider that advice rather than you rubbing it in. Live and learn! I'll have to figure that out now. I dare say another bit of advice is: If you have a domain under the care of someone else, check it following renewal. I'd bee…
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(Quote) Haha, better fix this too to avoid another fact check. The $5 was deducted from the original $35 recurring cost when domain registration was included in the hosting fee, so, it was a wash, not a rip-off for their mistake. They lowered the …
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(Quote) LOL, at the end of all that, some great advice and encouragement! I did not yet know about @Virmach magic. I hope you're right. Realistically, its hard to hold out much hope after this long, but hey, it would be great if that's what happen…