VirMach
VirMach
About
- Username
- VirMach
- Joined
- Visits
- 2,824
- Last Active
- Roles
- Member, Hosting Provider
- Thanked
- 9380
Comments
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(Quote) Still a good deal, tell me it isn't. If you find an active competing offer with IIJ with that bandwidth level across 512MB to 4GB average pricing on hardware that isn't above 5 years old, I'll consider changing it.
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(Quote) Previously it didn't display your additional IP addresses. Now it does, but it doesn't charge you for it. Should be same renewal price, but it will list it as configured currently which is $6 for specials.
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(Quote) BF preorder preview, lots of pre's. 512MB plan will be $19/YR for Tokyo, $9/YR for US, $14/YR for EU. I've actually been meaning to post this for a while but I want to make sure a good number of servers are pre-packaged and ready to send so…
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Small update on LAX2Z019, delayed as I couldn't get into the building when I had time to take it down. Will try again later.
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(Quote) DM me your VM IP
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(Quote) I had a little rant written out a day or two ago, I'll summarize. We finally tried to get them to do the hands request since I couldn't arrange anything better. I was trying to avoid this all week. So anyway, I put in a very clear request, …
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It's been obviously long overdue, but half of LAX2Z019 will be coming back hopefully in the next 24 hours. The other half will have to be recreated and data is lost (it's a little bit more than half technically that as recovered.) The disk that's to…
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(Quote) I'm planning out potential preorders after counting and packaging servers, so perhaps we know where to send them where there is natural demand. That'd be difficult to do with flash sales but whatever is left over afterward will likely be tha…
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(Quote) Yeah I think I mentioned that somewhere in my response in greater detail. If that has problems as well give me the invoice ID so I can see what's going on.
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(Quote) It's by design, we've slowly been pushing out these changes which started with $5 minimums for new orders some time ago. I'll try to make it more apparent but now it's $10-15 and some other checks, and applies to invoices as well. If anyone…
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(Quote) If we had additional information, it would be provided on the network status page in this case. There's further delays on our end right now and I do not have a timeline.
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(Quote) I feel pretty terrible with how many situations you've been lucky enough to be part of from what I remember. Seems like we just keep you moving onto the next catastrophe but I'm glad you're not also part of the DALZ004/DALZ007 situation base…
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(Quote) Sounds like something went wrong and wasn't caught on our end. It's appropriate to make a priority ticket at this point in this case. (edit) I vaguely remember you might be in Dallas though which is the DALZ004 and DALZ007 delay, on our end…
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(Quote) So to stay on topic with what you quoted, those will also generate invoice 60 days in advance if biennially.
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(Quote) So the article you read is correct, I believe the fallback is 7 days for any terms not specified, but it's kind of stupid for biennially to generate 7 days in advance like monthly, so I've modified it to 60 days for that. I'll try to update …
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(Quote) ID?
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(Quote) They skipped a part of my instructions which creates confusion. Things like this happen all the time so I'm used to it, but if we followed everything as if the customer listened or whatever they say is true then tickets would take like 30 ti…
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(Quote) I don't think in this case that it's a mistake, but I can have a look. Let me know what you clicked to get to the ticket creation page and then what you typed in for the title, if a service was selected. Then let me know in what case is it t…
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(Quote) It means you scrolled perfectly where the elements aligned for uploading. Just don't scroll as much before clicking submit so it doesn't align.
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(Quote) Make sure no ISO attached and on VNC it's actually booting into the OS, log in on VNC and verify it was actually re-installed. Then make a ticket if you made it that far as it would indicate network issue on our end.
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(Quote) Oh god
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(Quote) Wasn't fixed, now it is. Was also the second issue as well. Have I mentioned how much I love SolusVM?
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(Quote) Seems like sometimes it's easier to just look at arp/mac addresses than try to communicate back and forth. You're definitely a better front-facing support agent than I am. Anyway, it should be fixed. Maybe. At least one of the two or more p…
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(Quote) Run MTR from your VPS to another location that we have like Amsterdam, Tokyo, NYC for a day and submit that in a ticket. Do it to one of our test IPs if possible so we can check it the other way around if there's any major issues and provide…
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(Quote) Isn't then better to write something short and clear like: "we don't offer SLA for our service"? Yeah, it could definitely be interpreted in a ridiculous way on both sides, but I'd like to think actions speak louder than words whe…
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(Quote) With everything flying around, we haven't done any auto credits, especially since we also have been manually crediting people. So you'd need to make a ticket to request credits. If we bring back auto credits it will be under a new better sys…
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(Quote) Just wondering who the other three are, like wow we only have 3 people they could identify as not being negative about us there?
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(Quote) It'd be helpful to have a ticket ID in this case. It shouldn't be closed with no credit or extension, unless you're leaving out any details, such as the outage is still ongoing and not yet ended and so on. Probably post the full ticket here.…
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(Quote) Very long answer but some variation of this will occur, yes.
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(Quote) Hmm, I do see a history of things like this happening with Debian. Update, then bug reported of a similar issue, "fixed" and then repeat. Seems like it could be caused by any particular package. Gets even more fun when you add in v…
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(Quote) I really wanted to do this location a while back as I was looking at all the global routes and thought it'd be an interesting location, but then it was definitely complicated after 2022.
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(Quote) This feels like dejavu. We added Debian 12 in the past and it had the same problem, didn't it? And then we removed it because we had to work on our own version not from SolusVM, that never happened, I forgot, and we went back to adding the S…
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(Quote) If you didn't get your additional it means at the time it was fixed there were none left so it had to be done that way. Maybe a dozen or so people affected if I recall correctly. Wait a little bit so we have extra IPs available and contact u…
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(Quote) Update: User chat bubbles added as well. Added loading animation, close button. (Quote) Figured this out, going to take some time to fix. (Quote) Sounds like a familiar issue we had before. I'll have to see if it only occurs on certain no…
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(Quote) Update: It now actually keeps track of previous messages to some degree. (Quote) Okay, I'll look into it.
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Debian 12 template added. Debian 11 template re-added and resyncing, this one worked partially in the past but I've resynced the configuration and hopefully no more weird issues but if they persist let me know. I've also gone through and tested som…
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(Quote) Closer to 47% but yes, it turns out a good chunk of the accounts that were moved to Tokyo are also flagged in some way for creating too many non-essential tickets or continuing to have multiple accounts/resold, or whatever else I mentioned w…
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(Quote) Well generally for "limited support" services, yes, it'd be preferable that it be limited.
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(Quote) It's not all migrations to Tokyo. It's first focused on people that might also do something like come on here tagging me making accusations and general increased support strain on a limited support service, or replying back to the ticket ask…
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(Quote) > Your service will be migrated in 7 days to the nearest available location (likely San Jose or Los Angeles.) If a migration fee was paid previously, please reply back with your invoice ID for the migration so we can provide a refund.>…