VirMach
VirMach
About
- Username
- VirMach
- Joined
- Visits
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- Member, Hosting Provider
- Thanked
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Comments
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(Quote) Couldn't have said it any better. I had some version of this written in my original longer version reply but I figured it'd be translated over and posted around and wanted to avoid any confusions. So instead I went with the "please beha…
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The end is nigh, some mad lad actually requested a cancellation and refund on their Tokyo $8.88 To be fair that seems to be his most expensive service... somehow, smart guy got in on all the good deals over the years. Which one of you was it??
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(Quote) There's no obligation to renew. Everyone can still cancel the service, we don't mind if they do that. This has nothing to do with... anything. So wait you're upset that we're not terminating them or keeping them suspended, because... they mi…
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(Quote) What situation would that be? Anyone who has one location they ordered in who got moved to another can create a ticket to migrate over with that if they provide the details. For example if you originally had NYC and ended up in Tampa due to …
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(Quote) Paid or unpaid?
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(Quote) Yeah sure, anyone in Tampa who has a problem and wants to move to Miami can contact us.
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(Quote) The only change was what I stated, we're not going back and restoring orders from flagged accounts or whatever else. None of them were cancelled "for no reason." Either no space, multi-account, other account issue, etc.
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(Quote) I still don't understand how you're interpreting this or what you're suggesting be done instead, because it's not like we immediately gave in to people's demands. Are you only speaking about the portion of this directly related to the suspen…
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(Quote) This isn't surrendering, giving in, being a coward, or a reverse change to our core policies. It's a well thought out final ceasefire and restructuring that we're able to do with minimal negative impacts right now. It's necessary for the res…
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All multi-account/flags have been reset to default good standing. All flagged for closure and suspended have been unsuspended. I'll have more information soon, here and on our website on any potential changes and how flagging in the future will occ…
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Anyway pretty much all of Tampa got screwed up during shipping since one datacenter sent it out like 3 servers per box with what I assume to be no padding since I don't know how else it'd fit, and the receiving datacenter also wanted to send out 3 s…
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(Quote) Tampa pretty much has had issues sprinkled on everything, I've been managing it without actually making datacenter hands requests as I'm afraid it could be a repeat of every other hands request we've made in Tampa in the past. However, I do…
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(Quote) No comment on Tokyo other than some decisions/changes need to be implemented and obviously we didn't end up running that sale. There won't be another Tokyo sale for now until we sort out existing Tokyo things for existing customers.
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(Quote) Account cleared, I think you're the first case in a long time that was actually just an old flag someone else may have done incorrectly.
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(Quote) There's two VMs offline here, I'm taking a quick look in case there's a major issue that could affect others. I've verified the issue, I know the fix, doing it now. (edit) Brought the two back online.
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Small update on NYCB009 (shared hosting) for anyone who's interested in asking any questions, I wouldn't normally go over it on the network status page as it would just confuse people but we did mention it to some degree there. We've contacted engi…
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(Quote) Slight delay on NYCB041. It was planned for the same day but pushed forward to probably Sunday or Monday. (Quote) If I understand correctly, you're marked as ineligible for purchase but want to purchase the extra support for your account? Y…
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(Quote) This is unfortunately a great way to speedrun deadpooling and it should only be done under extreme circumstances, which we did do last year. It's calmed down enough to where it should not be utilized as an option. Existing customers benefit …
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(Quote) Did you guys know that while a single-breasted suit jacket commonly has 2 buttons, a double-breasted suit has 4 to 6 buttons? I personally like wearing a single-breasted one and saving the extra buttons for the client area.
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New ISO list is almost done syncing. We're going to try to update ISOs monthly for those marked as being latest version but mostly focusing on Ubuntu, Alma/Rocky, Debian. * Netboot * Ubuntu Desktop (22.04.1 LTS) * Ubuntu Server (22.04.1 LTS) * Debi…
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(Quote) TYOC040 is being worked on next. Everyone will receive 1 month of credit or extension.
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(Quote) xTom makes it easy. I can send them one sentence and they deal with it. Other datacenters it's usually a lot of back and forth and I have to write a long message and make sure everything is stated perfectly and check back on it a lot as well…
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(Quote) Someone's already tasked with recreating these/crediting you. I know the situation is far from ideal or acceptable and was handled poorly but hopefully we'll have a resolution soon. Then if you had any data I'm still trying to recover that a…
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(Quote) Ironically this could mean I can bring it up faster if it's just a "normal" crash. Okay let's see how it goes it's 5:55 right now and I'm taking a look. Oh no it's my least favorite issue. I'm phoning a friend.
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Feel free to run a YABS and tell me if anything feels off but if you kill the node I guess someone will blame @FrankZ
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(Quote) Intended, I'm not counting it alive yet. But it looks way better, I spent a very long time tweaking it and also backing up the one disk in case it acts weird again, moved half the people off that disk onto another so we should be good. The …
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So I guess when I said "were not having a terrific week" you can translate that to "we're not having a terrific last 2 years."
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(Quote) If that was a month ago which it looks like it was, then I genuinely thought it was last weekend and therefore my timeline is off by at least 3 weeks which is not looking good.
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TYOC026 finally going back up soon, maybe, who knows, it's done a pretty good job of being insanely annoying so far.
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(Quote) There's clearly been some delays on everything, I don't know if you saw all the other posts around yours, we're not having a terrific week. Not sure what response you desire. If I had to keep everyone updated on delays I feel like we'd crea…
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(Quote) This is still being worked on, both the server in small chunks trying to get the data off and recreations. I'm not the one handling recreations and it looks like there's been some bumps, something was supposed to be coded out to make things …
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(Quote) Migrate button was causing more problems/tickets.
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We're most likely changing out 2FA policy. This is a ballpark idea, looking for any feedback. Basically we're going to give a 30 day notice to everyone with it enabled that we're going to begin unlocking them on request even if you lost backup code…
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(Quote) The worst part is the miniscule value they add, as in they just focus all that money on ways to build up their scheme rather than implementing interesting ways of collecting genuine reviews. Also, they literally scammed us. We signed a one y…
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(Quote) I ran database query and did the math. This is what the actual rating is for the reviews on our site. Our TrustPilot average rating is 53% 5 stars, 11% 4 stars, 6% 3 stars, and 26% 1 stars so the true average is 0.535 + 0.114 + 0.063 + 0.26…
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(Quote) We'll add in a feature where any time any customer's service is offline for any reason all services go out of stock.
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(Quote) Then after I'm done coughing (I prefer liquid Vicodin for Bronchitis) we'll ship out the rest of the Ryzens, figure out how to actually fill them, fix a dozen broken things related to WHMCS, have to probably actually do some PR so people sto…
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(Quote) It's all one big juggle, don't remind me. (Quote) IPv6 -cough Amsterdam storage cough cough- ticket backlog COUGH last couple doz-- COUGH -en flash deals cough- shipping out XPG cough drives cough cough
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(Quote) I already added this one to network status page almost immediately. PHXZ001 had a partial issue that I turned into a full overload. I mean all I did was rotate logs and restart logging service and was going to restart PHP-FPM for SolusVM con…
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(Quote) It just keeps getting knocked offline. As in the PCIe link drops. All Tokyo servers are already patched to the max pretty much to resolve all the previous problems but there was possibly at some point a kernel update, firmware update, or BIO…