VirMach
VirMach
About
- Username
- VirMach
- Joined
- Visits
- 2,824
- Last Active
- Roles
- Member, Hosting Provider
- Thanked
- 9380
Comments
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(Quote) Yes but we're choosing to not post the update on the network status page or post about it until at least 20 people comment to ask about for one first because otherwise how are we supposed to know people want an update or remember? Wait, what…
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(Quote) I don't even think anyone uses our Facebook integration or that it even works so I should consider removing that. There's a common reason for what you're describing and you could create a ticket as long as you're not leaving out any other i…
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(Quote) We're still working on a system I described a while back. But let's say you're speaking about DALZ004 and DALZ007 at the time they went down, then the answer to your question would have been "no." (Quote) Still deciding.
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Fine I'll provide some information on DALZ004 and DALZ007. They are clearly cursed and we're trying to break the hex but it's not working out too well. Basically every server that came in from Dallas except these two are functional at the datacenter…
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(Quote) Every time I can't sleep I come here to write a VirMach response.
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(Quote) Does no one actually read the network status page? I'm not saying it's not taking a very long time or whatever other justifiably negative thing you want to say about the situation but it's very clear that the servers are currently at the fa…
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(Quote) Well if you're comparing one unofficial statement to another then I'd unofficially say it doesn't unofficially matter.
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(Quote) KVM Lite is what used to be our OpenVZ VPS. We kept some of the aspects of OpenVZ although it is on KVM. So for example, the disk amounts start off lower and the legacy KVM Lite plans can expand disk as needed, and new KVM Lite plans you jus…
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(Quote) Yeah I know, I saw it the second the day rolled over. I'd say I've been working on it but I haven't but it's definitely on my important list of important things to do immediately.
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(Quote) As long as people understand they have no idea what they just bought outside of knowing it's non-refundable, then I'm okay with taking their money I guess. It'd be pretty funny if it was just a test product for IPv6 only, or dual E5 servers,…
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Okay here's a couple photos @Jab (Image) Bottom servers need their drives/trays put back in and then rails removed for the ones that I just unracked, and ears added back for the ones I painted. Boxes/packing are ready for basically the top half…
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Alright so the Amsterdam storage server was/has been ready for a very very long time. I just double checked everything still works, and I'm repackaging it now. For other Epyc servers, I'm holding off on those for now. We'll still send out the one t…
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(Quote) Yeah, it's probably easier and cheaper to get 7000 series with B650 at this point but we're dedicated to paying more for 5000 series just to upset you and also make sure datacenter techs can still bend CPU pins. But hey that's not threadripp…
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(Quote) Okay we can do Threadripper Pro 5995WX crowdfunding order for Tokyo. 4GB RAM / 1 Dedicated Core / 30GB RAID10 NVMe / 500GB Bandwidth @ 10Gbps / $168 per year Does that answer your question on why no threadripper?
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(Quote) Heavily leaning toward OKC being E3's and E5's with base IPv6 only plans (optional v4 surcharge or NAT.) Possibly with the addition of a few super finnicky Ryzen rejects as playground nodes. Initially single-homed and likely terrible test lo…
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(Quote) There's a list of servers that need thermal paste re-applied. Not critical level but I have enough data to indicate that they are not perfect thermals. Tokyo storage is one of them right now which means during peak usage it throttles where i…
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(Quote) Let me fix your comment for you, removing a few unnecessary words. (Quote)
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(Quote) This month so far, 1.2% of tickets have waited above 24 hours for a response. Last month it was 28.5% so I'd say it's fairly under control now. Of course I assume you probably won't be part of the 99% receiving faster responses, based on my …
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(Quote) Short version, you won't randomly be moved back like that and customers should always use the service that's assigned with controls on their end and never rely on any other service remaining online indefinitely. AKA, your old Atlanta may be …
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(Quote) Most rejections for these mean that instructions weren't followed properly. Most. Not all, keep that word in mind. The most common reason for this is that people often have multiple accounts and then forget which user is linked to which acc…
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(Quote) I didn't say Amsterdam storage is the Epyc. That's why it's important to read the gibberish.
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(Quote) I think I should be able to remember to take some photos this time around. I also have some more concrete details. Mainly copy/paste Ryzen. They'll either be refurbished from previous problem nodes or new, or previous nodes that were withou…
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(Quote) Expressing frustration is fine but once you add in information that makes it sound like it was possibly a mistake in our process and make me look into it out of concern, then it will be looked into further. Is there a problem with that?
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(Quote) Has nothing to do with how much resources you are or aren't using, that wasn't looked into at all. (Quote) My accounts* ;) Well the other ones might be safe as long as you stop drawing attention to yourself, I'll pretend like I didn't see…
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(Quote) We can quickly recreate you in another available location if you open a ticket requesting that. For Dallas make sure to follow instructions for ticket title.
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Basically $10 if you have to ask, $3 if you figure it out yourself.
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(Quote) Makes complete sense. (Quote) Just in case you mean this: (Image) (Quote) No case whatsoever where you have to pay for a ticket if there's not already a network status update posted or it is an issue causing your service to not function …
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(Quote) Running into same issues that got fixed a day or two ago.
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(Quote) Not sure what you mean. There's definitely a big wall of tickets all the way at the bottom that aren't part of the queue related to the account closures. That's a separate queue where I just open all those accounts, grab all their multi-acco…
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(Quote) There's not many tickets at all in the queue right now, and I still can't locate yours based on the information you provided. Nothing matching suspension or bandwidth in the title.
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(Quote) 1/5th of the accounts that received that immediately ignored anything written there, and made tickets about how they want to continue staying a customer, want to pay the invoices that got refunded, how they want invoices regenerated. Defini…
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(Quote) 500GB @ 1Mbps (edit) Okay no wait fine, for you I can bump it down to 0.2Mbps.
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Took in your suggestions and re-did the numbers and structure for the preorders. It's an average of the three locations' pricing and all the same price, and Tokyo will likely have to be capped manually to only be available near the beginning of the …
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(Quote) Count me in. It's been a personal dream of mine to de-WP everything but as a host several things are extremely important that seem to be "missing" from any other project. Maybe I'm wrong, it just feels that way. Okay but like seri…
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(Quote) If you are easily offended based on discussions here and specifically want to dissect something based on semantics, consider not misinterpreting it. (Quote) I've had ChatGPT stress specific parts that may be misinterpreted in the translatio…
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(Quote) If we did an entire DC in Europe and did it a long time ago, had our own employees there, and maybe locked in government subsidies or whatever else they're doing then of course that location would be cheaper for us than smaller bits even in …
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(Quote) Europe costs ~3x Los Angeles, and Los Angeles is not even our cheapest US location. Tokyo costs ~5x Los Angeles. This doesn't include hands rate, shipping, etc. There is no "spin" and if anything I should be charging way more for…
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(Quote) When 5% of customers flagged are actively creating over 50% of all new tickets, those 5% will get 5% of the ticket time, yes. Best way to get better support is to avoid getting bundled with those group of people by abiding by terms of servic…
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(Quote) Tokyo and Europe will secretly activate with IPv6 for these by default, but not advertised or officially supported. (Quote) Shipping, customs, power costs, and generally higher cost of maintenance. The preorders are meant to balance out act…