VirMach
VirMach
About
- Username
- VirMach
- Joined
- Visits
- 2,824
- Last Active
- Roles
- Member, Hosting Provider
- Thanked
- 9380
Comments
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(Quote) This went on a permanent hold, it might have been flagged incorrectly in this case as I do not see any issues with your account. I've processed it.
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(Quote) Network status page updated with more information, but more importantly I'm thinking for tomorrow we could have the HVAC at QN LAX fail and then a grand finale by Friday, maybe have a government agency pull down our servers.
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(Quote) We're not allowed to have a single day of peace, it's the way of the universe.
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(Quote) Possibly related to the patch. It also included some tuning, but it's not that significant. (Quote) Start a VPS company.
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(Quote) I know I probably sound like a broken record at this point since for the past who knows how long I've been saying support will improve and we've caught up to a backlog only for another to exist, we've definitely streamlined things at least o…
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(Quote) I understand it may vaguely resemble that in terms of it taking longer than anticipated to resolve an issue maybe, but don't see the similarities anywhere else. Feel free to elaborate, but I don't recall instances where we purposefully break…
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Small shoutout to QN for willing to help us out in this situation and being able to get space ready for us tonight for the move that couldn't happen since we're not allowed to touch our own hardware at HV. We were mainly waiting on HV the whole time…
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(Quote) Careful, you might convince them to politely ask us to leave again. Except since that's exactly what we wanted to cash in this time, so they'll come up with something else. They've already tried out the Psychz and CC strategy though, so I'm …
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Account manager finally got them to restore services after I told them whatever, if they want to lock us into an abusive relationship then at least restore the service. Seems like they were able to at least understand it makes no sense to both simul…
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Okay so the higher-ups responded, and they can't let us move our equipment out of HV, because the higher higher ups need to approve it since we have any term length on our contract, it's their hostage protocol of doing business or whatever. Except l…
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(Quote) Original Chicago best Chicago, until it goes down again for several days because of a non-existent denial of service attack.
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(Quote) They're also refusing to allow us to come pick up our equipment it seems until it's been reviewed by someone else. I don't even want to pretend to understand in what way that's related to the abuse issue described above, assuming any of it w…
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I've gone through and overhauled our code for a lot of the stuff we've mentioned in the past to refine it and make sure it all works better in edge cases. The updates being pushed out over the weekend. This should mean the controls correctly break i…
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(Quote) Both of these nodes are 99.9% uptime over last 6 months and the issues you're describing would only have affected a small fraction of customers, mostly related to spamming re-install requests as it was facing problems. TYOC029 was more compl…
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(Quote) My fault on this one, not theirs. It was on my list but missed due to a few other things getting moved up in front of it.
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(Quote) It's just not how the system works, not how we built it or want it in terms of not being able to see your node name. Luckily right now there are not that many outages posted, so you should be able to tell which one applies to you. One is fo…
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(Quote) Everyone I've seen have it still be offline have an old ISO mounted and either ignored the message on boot up to unmount ISO or not used the reset button.
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(Quote) Not OOM. Patch that went out didn't play well with this particular node, so more of the same old issue on this one. Might take a little longer to fix.
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(Quote) That's been waiting on networking all week, it looks like a routing issue. It's online, just specific IP addresses and routes at specific times act wonky. So to some people it's online, to some it's offline, and to our panel it's responding …
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Oh also I didn't really announce this but this is pretty cool, everyone should know it exists now. We hooked up our helpdesk chat bot on the website to GPT as well, and it will be extremely helpful in answering questions for you if you're just quick…
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(Quote) His ticket was definitely in the queue, and skipped on purpose. He already knew he used the IPv6 button twice. We're not going to focus on prioritizing answering tickets that request urgent IPv6. Because once it's answered it's guaranteed to…
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(Quote) Should've just listened to you. We made a script tied to the reboot button that unmounts and also added a note when boot button is used. It turns out people who don't unmount ISO also don't use the reset button or read before making a ticket.
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Behavior like this is only going to ensure we don't give out IPv6 to anyone unless they purchase a plan that comes officially with IPv6. For reference this guy made two "urgent" tickets about needing IPv6 on some old specials. (Image)
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(Quote) P.S. we tried doing this in the past, you should be able to read about our side of the story if you find a copy of the lawsuit against the provider that cut off dedicated servers we paid for and wouldn't even release them temporarily for cus…
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(Quote) We just don't feel like we can do it justice right now. Whatever we do would end up being sub-par and it's one of those situations that's "it's not you, it's me" and it's best we just end the relationship for now so we're the respo…
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(Quote) One active ticket at a time over and over won't solve the problem of people creating many tickets over the same issue that's not really covered under support. Anyway it's not a huge deal we'll get it all sorted out. (Quote) It's been a deci…
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(Quote) Very important distinction.
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(Quote) I tried answering this a few times without being negative and it's not possible, the simplest way to say it is obviously most my day isn't a routine, it's whatever work ends up being created for me that day by a third party and then ... tick…
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(Quote) If people are getting their tickets just closed it's mostly these, which are actually most tickets now which is technically a good thing since it's better than having a bunch of serious tickets but at the same time nerve-inducing. * Custome…
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The "reset" button which was formerly the reboot button has been fully switched to the new actual reset button, which resets the boot order, unmounts ISO, and then attempts to reboot. (Quote) Hopefully never.
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(Quote) Fixed.
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ISO are getting resynced, if there's still issues tomorrow let me know, for any servers. They're also being updated to latest. (Quote) Auto script is still being worked on, it's not done yet. Well not actively being worked on, but it was some time …
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(Quote) Fixed earlier yesterday. (Quote) Yeah I'm trying to avoid remembering this exists right now.
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(Quote) Let me check, which one? (Image)
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(Quote) Unofficially it's still on my unofficial list. Just going to officially make sure we don't actually do IPv6. We might officially offer it for those with a higher support package.
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IPv6 request button removed for now. For all official IPv6 related questions for now, refer to: https://billing.virmach.com/index.php?rp=/knowledgebase/67/IPv6.html
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(Quote) If someone made an open source module then I could fix it, until then it's soontm as we'll probably take forever to make our own. Our own version in testing doesn't ever tell you to make a ticket because we made sure to tell it that. (Quote…
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(Quote) You might want to specify the exact node name, it doesn't go by specific clusters or anything like that or at least it shouldn't in terms of IP blocks, ISO, and so on. I already have a list on my end of all the nodes that need ISO cleanup bu…
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(Quote) Okay let me just raise everyone's prices to hire a front end developer full-time to make minor changes to the CSS.
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(Quote) Ticket and it'll be handled. I have no idea what happened there, SolusVM has been weird lately with everything. That goes for FFME002 too (@Jab), I fixed this the other day for some other node but forgot, it's a very specific thing that need…