hello, virmach, I applied to transfer 2 vps to this account [email protected] 2 or 3 weeks ago, and found that it failed.
Ticket show
* This ticket has been marked as "rejected" by a member of our staff.
* This could mean any of the following:
* Your ticket title was not descriptive and it therefore could not be sorted.
* Your ticket's main issue can be resolved by visiting and reading the knowledgebase.
* Your ticket included incorrect information or requested something we don't perform.
* The request can potentially not be fulfilled due to our policies or a limitation.
* This was already answered or it is not part of the support level we provide.
* If this was a billing request, it most likely means you are not eligible for this being processed. If you were requesting technical support, perhaps you have a limited support plan and your request was outside of what's covered. Your ticket may also be flagged as rejected if you may have already received a resolution in previous responses, as mentioned above, or if we do not discuss what you're requesting as part of the normal level of support we provide (for example, you might be asking us about a promotion or a trial or something we don't offer.)
* If you do create a new request, please make sure to first review everything we have mentioned. In most cases, any further requests may also be rejected
I can't tell what caused the transfer failure, can you tell me clearly what is the reason? thank you, sir
@KuYeHQ - I would expect that ether you, or the receiving account, has been flagged and is not eligible to transfer, or receive transfers.
If this was a billing request, it most likely means you are not eligible for this being processed.
IIRC you had a multiple accounts issue in the past.
I am currently traveling in mostly remote areas until sometime in April 2024. Consequently DM's sent to me will go unanswered during this time.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
@KuYeHQ said:
hello, virmach, I applied to transfer 2 vps to this account [email protected] 2 or 3 weeks ago, and found that it failed.
Ticket show
* This ticket has been marked as "rejected" by a member of our staff.
* This could mean any of the following:
* Your ticket title was not descriptive and it therefore could not be sorted.
* Your ticket's main issue can be resolved by visiting and reading the knowledgebase.
* Your ticket included incorrect information or requested something we don't perform.
* The request can potentially not be fulfilled due to our policies or a limitation.
* This was already answered or it is not part of the support level we provide.
* If this was a billing request, it most likely means you are not eligible for this being processed. If you were requesting technical support, perhaps you have a limited support plan and your request was outside of what's covered. Your ticket may also be flagged as rejected if you may have already received a resolution in previous responses, as mentioned above, or if we do not discuss what you're requesting as part of the normal level of support we provide (for example, you might be asking us about a promotion or a trial or something we don't offer.)
* If you do create a new request, please make sure to first review everything we have mentioned. In most cases, any further requests may also be rejected
I can't tell what caused the transfer failure, can you tell me clearly what is the reason? thank you, sir
Means the email you entered is incorrect/instructions weren't followed. At this point you need to make a manual transfer request which is a $10 fee.
Not going to be fun. This time they didn't even contact us as far as I can tell but I'm pushing back hard and taking the annoy them every 10 minutes about it route since calm and collected didn't work out great last time.
It's facing some disk issue, locked off already. Not sure how widespread the issue is yet so I've been tracking them in the individual tickets created for it. Since no network issue you can make a ticket for yours as well, I'm looking at them individually in this case.
(edit) Actually looks like it recently regressed June 16th by a huge margin so I'm creating a network issue at this point.
what about my problem
what do I have to do?
Can't enter the member panel @VirMach for a long time, can't do anything with VPS, including confused about extending 1 VPS whose active period will end soon
@vgood said:
what about my problem
what do I have to do?
Can't enter the member panel @VirMach for a long time, can't do anything with VPS, including confused about extending 1 VPS whose active period will end soon
well i have seen it and read it many times. but you can also see, the ticket was made 22/05/2023 and it is now 19/06/2023 (the time span is already 28 days). and what I'm asking is, now what should I do? when will this problem be solved? while @VirMach has sent an email for the upcoming bill. how do i want to pay? I just can't get into the panel.
well i have seen it and read it many times. but you can also see, the ticket was made 22/05/2023 and it is now 19/06/2023 (the time span is already 28 days). and what I'm asking is, now what should I do? when will this problem be solved? while @VirMach has sent an email for the upcoming bill. how do i want to pay? I just can't get into the panel.
All answered on that page.
@taizi said:
I have a billing ticket waited for 4months but still no reply, can you take a look? #913893
It might end up being closed/rejected, it was skipped over last mass check because of your additional request for it to go to another account and put on the backburner to see if we could maybe do it. Close and re-create without the additional part of it going elsewhere and it'll be processed sooner.
I am currently traveling in mostly remote areas until sometime in April 2024. Consequently DM's sent to me will go unanswered during this time.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
@YanJony said: I perform boot up and restart on my VPS and can't get him online.
A little more info on what the issue is could be helpful.
Is this a new VM, have you install an O/S ?
Does it show online in the panel but show a "boot disk not found" type error in VNC.
Does it show some other error ?
This is not a new VM, it was normal before going offline again, the panel shows offline and my VNC has been unavailable since I purchased this VM, I don't find any error indication on the panel.
I have tried to boot and reboot several times (not frequently), but his status is still offline.
@YanJony said: I perform boot up and restart on my VPS and can't get him online.
A little more info on what the issue is could be helpful.
Is this a new VM, have you install an O/S ?
Does it show online in the panel but show a "boot disk not found" type error in VNC.
Does it show some other error ?
This is not a new VM, it was normal before going offline again, the panel shows offline and my VNC has been unavailable since I purchased this VM, I don't find any error indication on the panel.
I have tried to boot and reboot several times (not frequently), but his status is still offline.
What do you mean "my VNC has been unavailable since I purchased this VM"? What happens?
@YanJony said: I perform boot up and restart on my VPS and can't get him online.
A little more info on what the issue is could be helpful.
Is this a new VM, have you install an O/S ?
Does it show online in the panel but show a "boot disk not found" type error in VNC.
Does it show some other error ?
This is not a new VM, it was normal before going offline again, the panel shows offline and my VNC has been unavailable since I purchased this VM, I don't find any error indication on the panel.
I have tried to boot and reboot several times (not frequently), but his status is still offline.
What do you mean "my VNC has been unavailable since I purchased this VM"? What happens?
I have not been able to connect to VNC, but this does not affect my use of this virtual machine for now
@YanJony said:
RYZE.PHX-Z001.VMS on VNC is not working, prompt: Failed to connect to server (code: 1011, reason: Failed to connect to
downstream server) I don't know if it's my problem or something else, but I hope he can recover .
It's been changed to only allow connections through our website. Too many bruteforces right now on new IP blocks. The change was just made, I'm finalizing a few others and then will made it more well known on the VNC pages.
Are you still talking about this? So click the button on the webpage to open a console.
@YanJony said:
RYZE.PHX-Z001.VMS on VNC is not working, prompt: Failed to connect to server (code: 1011, reason: Failed to connect to
downstream server) I don't know if it's my problem or something else, but I hope he can recover .
It's been changed to only allow connections through our website. Too many bruteforces right now on new IP blocks. The change was just made, I'm finalizing a few others and then will made it more well known on the VNC pages.
Are you still talking about this? So click the button on the webpage to open a console.
This is the error I got from opening the console via the button on the web page.
@YanJony said:
RYZE.PHX-Z001.VMS on VNC is not working, prompt: Failed to connect to server (code: 1011, reason: Failed to connect to
downstream server) I don't know if it's my problem or something else, but I hope he can recover .
It's been changed to only allow connections through our website. Too many bruteforces right now on new IP blocks. The change was just made, I'm finalizing a few others and then will made it more well known on the VNC pages.
Are you still talking about this? So click the button on the webpage to open a console.
This is the error I got from opening the console via the button on the web page.
So you click on the VNC / Desktop icon and it opens up a new window which says "failed to connect to downstream server"?
@YanJony said:
RYZE.PHX-Z001.VMS on VNC is not working, prompt: Failed to connect to server (code: 1011, reason: Failed to connect to
downstream server) I don't know if it's my problem or something else, but I hope he can recover .
It's been changed to only allow connections through our website. Too many bruteforces right now on new IP blocks. The change was just made, I'm finalizing a few others and then will made it more well known on the VNC pages.
Are you still talking about this? So click the button on the webpage to open a console.
This is the error I got from opening the console via the button on the web page.
So you click on the VNC / Desktop icon and it opens up a new window which says "failed to connect to downstream server"?
This is connected through the vps control panel and VNC/Desktop.
And I have changed to other browsers and the error message is the same.
Okay, so it's a little hard to tell with your copy pasta but that looks like it opened up a new window and disconnected you in both the stock WebUI as well as the SolusVM interface. Is that right? Does NoVNC work for other providers and just not this VPS?
Side question, does that not show your VPS is Online?
@skorous said:
Okay, so it's a little hard to tell with your copy pasta but that looks like it opened up a new window and disconnected you in both the stock WebUI as well as the SolusVM interface. Is that right? Does NoVNC work for other providers and just not this VPS?
Side question, does that not show your VPS is Online?
I just clicked on boot again and then he was surprisingly online. All my VPS in other areas of virmach are working fine with VNC, only this VPS is not working.
\o/ I fixed it. You're welcome. ( Yes I'm kidding )
I'm going to guess this ( console issue ) will be something only Virmach can fix since we know consoles work on PHXZ001 and every other VPS works fine for you. @FrankZ , any better ideas?
@skorous said:
Okay, so it's a little hard to tell with your copy pasta but that looks like it opened up a new window and disconnected you in both the stock WebUI as well as the SolusVM interface. Is that right? Does NoVNC work for other providers and just not this VPS?
Side question, does that not show your VPS is Online?
How long in between when the window opens and you get the 1006 error?
@skorous said:
Okay, so it's a little hard to tell with your copy pasta but that looks like it opened up a new window and disconnected you in both the stock WebUI as well as the SolusVM interface. Is that right? Does NoVNC work for other providers and just not this VPS?
Side question, does that not show your VPS is Online?
How long in between when the window opens and you get the 1006 error?
@skorous said:
Okay, so it's a little hard to tell with your copy pasta but that looks like it opened up a new window and disconnected you in both the stock WebUI as well as the SolusVM interface. Is that right? Does NoVNC work for other providers and just not this VPS?
Side question, does that not show your VPS is Online?
How long in between when the window opens and you get the 1006 error?
About 30-45 seconds
Just so it's been asked, in that time frame you tried clicking inside the window and pressing a key on your keyboard, right? I do sometimes gets 1006's but it's usually after I've been sitting idle for a while on a console - hitting F5/control-r brings it back.
Comments
hello, virmach, I applied to transfer 2 vps to this account [email protected] 2 or 3 weeks ago, and found that it failed.
Ticket show
* This ticket has been marked as "rejected" by a member of our staff.
* This could mean any of the following:
* Your ticket title was not descriptive and it therefore could not be sorted.
* Your ticket's main issue can be resolved by visiting and reading the knowledgebase.
* Your ticket included incorrect information or requested something we don't perform.
* The request can potentially not be fulfilled due to our policies or a limitation.
* This was already answered or it is not part of the support level we provide.
* If this was a billing request, it most likely means you are not eligible for this being processed. If you were requesting technical support, perhaps you have a limited support plan and your request was outside of what's covered. Your ticket may also be flagged as rejected if you may have already received a resolution in previous responses, as mentioned above, or if we do not discuss what you're requesting as part of the normal level of support we provide (for example, you might be asking us about a promotion or a trial or something we don't offer.)
* If you do create a new request, please make sure to first review everything we have mentioned. In most cases, any further requests may also be rejected
I can't tell what caused the transfer failure, can you tell me clearly what is the reason? thank you, sir
@KuYeHQ - I would expect that ether you, or the receiving account, has been flagged and is not eligible to transfer, or receive transfers.
IIRC you had a multiple accounts issue in the past.
I am currently traveling in mostly remote areas until sometime in April 2024. Consequently DM's sent to me will go unanswered during this time.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
Thanks for the reply, but this shouldn't be the main problem,because the transfer was successful last month
NYCB011X down since 3 days ago
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
https://lowendspirit.com/uploads/editor/gi/ippw0lcmqowk.png
Means the email you entered is incorrect/instructions weren't followed. At this point you need to make a manual transfer request which is a $10 fee.
Not going to be fun. This time they didn't even contact us as far as I can tell but I'm pushing back hard and taking the annoy them every 10 minutes about it route since calm and collected didn't work out great last time.
It's facing some disk issue, locked off already. Not sure how widespread the issue is yet so I've been tracking them in the individual tickets created for it. Since no network issue you can make a ticket for yours as well, I'm looking at them individually in this case.
(edit) Actually looks like it recently regressed June 16th by a huge margin so I'm creating a network issue at this point.
what about my problem
what do I have to do?
Can't enter the member panel @VirMach for a long time, can't do anything with VPS, including confused about extending 1 VPS whose active period will end soon
https://virmach.com/security/
I have a billing ticket waited for 4months but still no reply, can you take a look? #913893
Ask VirmAch
Next promotion when?
smartass shitposting satirist
well i have seen it and read it many times. but you can also see, the ticket was made 22/05/2023 and it is now 19/06/2023 (the time span is already 28 days). and what I'm asking is, now what should I do? when will this problem be solved? while @VirMach has sent an email for the upcoming bill. how do i want to pay? I just can't get into the panel.
All answered on that page.
It might end up being closed/rejected, it was skipped over last mass check because of your additional request for it to go to another account and put on the backburner to see if we could maybe do it. Close and re-create without the additional part of it going elsewhere and it'll be processed sooner.
NYCB042 has risen from the dead,
edit: nope, seems the IP my server is on, has been given to something else
Dynamic IPs FTW
ping -c 4 @localhost
smartass shitposting satirist
@VirMach , hello, how is the IPV6 of Tokyo location going on?
I am currently traveling in mostly remote areas until sometime in April 2024. Consequently DM's sent to me will go unanswered during this time.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
This is not a new VM, it was normal before going offline again, the panel shows offline and my VNC has been unavailable since I purchased this VM, I don't find any error indication on the panel.
I have tried to boot and reboot several times (not frequently), but his status is still offline.
What do you mean "my VNC has been unavailable since I purchased this VM"? What happens?
I have not been able to connect to VNC, but this does not affect my use of this virtual machine for now
Are you still talking about this? So click the button on the webpage to open a console.
This is the error I got from opening the console via the button on the web page.
So you click on the VNC / Desktop icon and it opens up a new window which says "failed to connect to downstream server"?
This is connected through the vps control panel and VNC/Desktop.
And I have changed to other browsers and the error message is the same.
Okay, so it's a little hard to tell with your copy pasta but that looks like it opened up a new window and disconnected you in both the stock WebUI as well as the SolusVM interface. Is that right? Does NoVNC work for other providers and just not this VPS?
Side question, does that not show your VPS is Online?
I just clicked on boot again and then he was surprisingly online. All my VPS in other areas of virmach are working fine with VNC, only this VPS is not working.
\o/ I fixed it. You're welcome. ( Yes I'm kidding )
I'm going to guess this ( console issue ) will be something only Virmach can fix since we know consoles work on PHXZ001 and every other VPS works fine for you. @FrankZ , any better ideas?
How long in between when the window opens and you get the 1006 error?
About 30-45 seconds
Just so it's been asked, in that time frame you tried clicking inside the window and pressing a key on your keyboard, right? I do sometimes gets 1006's but it's usually after I've been sitting idle for a while on a console - hitting F5/control-r brings it back.