GreenCloud JP1 and SG1 down "extremely rare event"

shiikoshiiko
in Outages

EPYCROMEJP1
DOWN from 2023-12-24 12:33:03， at 2023-12-24 19:35:45 it was up for about 15 mins then down again.
Down again at 2023-12-24 20:15:55 till now

Dear valued customers,
We regret to inform you about an unforeseen situation on the EPYCROMEJP1 node that happened today (December 23rd, 2023 - GMT+9) leading to unavailability of your services. There was a RAID issue on the node, which is an extremely rare event. We're working hard with the datacenter to solve it, which will take a few hours or longer to finish.
We will send you an email again once the issue is fixed.

We sincerely apologize for any disruption, and we highly appreciate your understanding and patience during this time.
If you have any questions or concerns, please do not hesitate to contact our support team.

With best regards,
Your GreenCloud Team.

EPYC4SG1

Dear valued customers,
We regret to inform you about an unforeseen situation on the EPYC4SG1 node that happened today (December 26th, 2023 - GMT+8) leading to unavailability of your services. There was a RAID controller error on the node, which is an extremely rare event. We're working hard with the datacenter to solve it, which will take a few hours or longer to finish.
We will send you an email again once the issue is fixed.

We sincerely apologize for any disruption, and we highly appreciate your understanding and patience during this time.
If you have any questions or concerns, please do not hesitate to contact our support team.

With best regards,
Your GreenCloud Team.

Comments

  • DazzleDazzle OG

    @shiiko said:
    EPYC4SG1

    Hello neighbor.

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  • dahartigandahartigan OG

    The same extremely rare event simultaneously occured at another location?

    Are the raid controllers using quantum entanglement or something?

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  • legendarylegendary

    @dahartigan said:
    The same extremely rare event simultaneously occured at another location?

    Are the raid controllers using quantum entanglement or something?

    They had bullshit in their firmware :)

  • cybertechcybertech OGBenchmark King

    @dahartigan said:
    The same extremely rare event simultaneously occured at another location?

    Are the raid controllers using quantum entanglement or something?

    could be a bad setting, bad batch or bad model they fitted in these 2 nodes

    I bench YABS 24/7/365 unless it's a leap year.

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