Dedi Rock payment processing hiccup - resolved

xbugxxbugx
edited August 24 in Reviews

I had an awful experience with Dedi Rock. I opened a support ticket on Saturday, August 17th, 2024, at 12:20 PM, and they only responded on Monday, August 19th, 2024, at 1:56 PM. That's nearly two days of waiting for a simple response!

But it gets worse. On Saturday, August 24th, 2024, at 5:08 AM, they canceled my service without any prior notice or email notification. Not only was I left in the dark, but they also didn't issue a refund. When I opened a ticket about the sudden cancellation (Ticket ID: #MRB-399189), I received no satisfactory explanation.

You can see the cancellation screenshots here: https://prnt.sc/mms8wAoO1NTu.

Support : https://prnt.sc/gi3XYJtb1OSZ

Support : https://prnt.sc/zR88Du_XBDlE

I do NOT recommend Dedi Rock. They are an ultimate scam, and their support is beyond terrible. Save yourself the headache and go elsewhere!

Tagged:

Comments

  • carlin0carlin0

    @DediRock

    "How miserable life is in the abuses of power..."
    F. Battiato ---

  • tetechtetech OG

    Where's the ticket screenshots? Given they replied next business day and you've had a meltdown, the issue must have been urgent.

    It seems you only post here to call someone a "scammer" but offer little evidence that there is a "scam". The screenshot you included has zero value. What does "no satisfactory explanation" mean? Was there an "unsatisfactory explanation", and what was it?

    Provide ticket screenshots, or this should be moved to "Rants" (it should probably be moved there anyway).

  • xbugxxbugx

    @tetech said:
    Where's the ticket screenshots? Given they replied next business day and you've had a meltdown, the issue must have been urgent.

    It seems you only post here to call someone a "scammer" but offer little evidence that there is a "scam". The screenshot you included has zero value. What does "no satisfactory explanation" mean? Was there an "unsatisfactory explanation", and what was it?

    Provide ticket screenshots, or this should be moved to "Rants" (it should probably be moved there anyway).

    Service Cancellation Screenshot : https://prnt.sc/bFxY_skmKJsh

    Support : https://prnt.sc/gi3XYJtb1OSZ

    Support : https://prnt.sc/zR88Du_XBDlE

  • tetechtetech OG

    The ticket opened on Saturday was for billing, which rarely (at any provider) works on the weekend. They answered next business day. So far you're not backing up your claims.

    Thanked by (4)bikegremlin veren01 Khalequzzaman fluttershy
  • xbugxxbugx

    @tetech said:
    The ticket opened on Saturday was for billing, which rarely (at any provider) works on the weekend. They answered next business day. So far you're not backing up your claims.

    From now, if they reply or not this i dont care but main issue withoout any Notifications why they cancel my service this is matter for now

  • bikegremlinbikegremlin ModeratorOGContent Writer

    I'm curious:
    When they switched you to the 6-month billing period and issued an invoice for it (on the 19th), did you pay that invoice before the 24th (when your service was cancelled)?

    Relja of House Novović, the First of His Name, King of the Plains, the Breaker of Chains, WirMach Wolves pack member
    BikeGremlin's web-hosting reviews

  • rootroot OG

    @DediRock - you have been summoned.

    Stop the planet! I wish to get off!

  • tetechtetech OG

    @bikegremlin said:
    I'm curious:
    When they switched you to the 6-month billing period and issued an invoice for it (on the 19th), did you pay that invoice before the 24th (when your service was cancelled)?

    I think another question is why every order placed by this user gets flagged as fraud and requires a billing ticket, which subsequently generates an accusation of the provider being a "scammer". There's something (probably lots) going on that isn't being disclosed. @skorous seems to be the local expert on the history.

  • xbugxxbugx
    edited August 24

    @bikegremlin said:
    I'm curious:
    When they switched you to the 6-month billing period and issued an invoice for it (on the 19th), did you pay that invoice before the 24th (when your service was cancelled)?

    Yes I Paid Invoice Before 24/08/24

    Actually, i don't like to pay every month so this is why i asked for a 6-month Month Invoice

    Thanked by (1)bikegremlin
  • legendarylegendary
    edited August 24

    Drop white gauntlet for satisfaction!

  • dev_vpsdev_vps
    edited August 24

    @xbugx said:

    @bikegremlin said:
    I'm curious:
    When they switched you to the 6-month billing period and issued an invoice for it (on the 19th), did you pay that invoice before the 24th (when your service was cancelled)?

    Yes I Paid Invoice Before 24/08/24

    Actually, i don't like to pay every month so this is why i asked for a 6-month Month Invoice

    It seems to be that you want longer duration for "other reasons" ... for some reason , so many cases, the provider is "ultimate scammer" in your posts.

    Something you are not sharing.

  • xbugxxbugx

    @dev_vps said:

    @xbugx said:

    @bikegremlin said:
    I'm curious:
    When they switched you to the 6-month billing period and issued an invoice for it (on the 19th), did you pay that invoice before the 24th (when your service was cancelled)?

    Yes I Paid Invoice Before 24/08/24

    Actually, i don't like to pay every month so this is why i asked for a 6-month Month Invoice

    It seems to be that you want longer duration for "other reasons" ... for some reason , so many cases, the provider is "ultimate scammer" in your posts.

    Something you are not sharing.

    Everything Posted. nothing hide on my side

  • dev_vpsdev_vps
    edited August 24

    @xbugx said:

    @dev_vps said:

    @xbugx said:

    @bikegremlin said:
    I'm curious:
    When they switched you to the 6-month billing period and issued an invoice for it (on the 19th), did you pay that invoice before the 24th (when your service was cancelled)?

    Yes I Paid Invoice Before 24/08/24

    Actually, i don't like to pay every month so this is why i asked for a 6-month Month Invoice

    It seems to be that you want longer duration for "other reasons" ... for some reason , so many cases, the provider is "ultimate scammer" in your posts.

    Something you are not sharing.

    Everything Posted. nothing hide on my side

    Nope.

    @xbugx said:

    I do NOT recommend Dedi Rock.
    They are an ultimate scam, and their support is beyond terrible.
    Save yourself the headache and go elsewhere!

    You are not sharing the complete story.

  • tetechtetech OG

    @xbugx said:

    @dev_vps said:

    @xbugx said:

    @bikegremlin said:
    I'm curious:
    When they switched you to the 6-month billing period and issued an invoice for it (on the 19th), did you pay that invoice before the 24th (when your service was cancelled)?

    Yes I Paid Invoice Before 24/08/24

    Actually, i don't like to pay every month so this is why i asked for a 6-month Month Invoice

    It seems to be that you want longer duration for "other reasons" ... for some reason , so many cases, the provider is "ultimate scammer" in your posts.

    Something you are not sharing.

    Everything Posted. nothing hide on my side

    Where is the screenshot from Ticket ID: #MRB-399189?

  • xbugxxbugx

    I got Reply From Dedi Rock

    "Hey, very sorry about this. There was definitely an error however nothing was done manually on this end. It appears it was automatic. We are getting to the bottom of it now to make it right(we have never seen this error before). If you should choose to continue with us I will compensate you a free month or two for the trouble, if not I will process the refund in full."

    Thanked by (1)bikegremlin
  • dev_vpsdev_vps
    edited August 24

    @xbugx said:
    I got Reply From @DediRock

    "Hey, very sorry about this. There was definitely an error however nothing was done manually on this end. It appears it was automatic. We are getting to the bottom of it now to make it right(we have never seen this error before). If you should choose to continue with us I will compensate you a free month or two for the trouble, if not I will process the refund in full."

    So why in your opinion, @DediRock is an "ultimate scammer" ??
    May be you should consider an "ultimate apology"

    Thanked by (2)skorous AlwaysSkint
  • AlwaysSkintAlwaysSkint OGSenpai

    A public apology is definitely in order.

    It wisnae me! A big boy done it and ran away.
    NVMe2G for life! until death (the end is nigh)

  • dev_vpsdev_vps

    @AlwaysSkint said:
    A public apology is definitely in order.

    It requires a strong super-hero like character to own up a mistake and to apologize.

    Now, it is all up to @xbugx , who is super sonic fast to accuse scammer, what he thinks?

  • cybertechcybertech OGBenchmark King

    SAY SORRY

    I bench YABS 24/7/365 unless it's a leap year.

  • bikegremlinbikegremlin ModeratorOGContent Writer
    edited August 24

    I think the thread's title should be renamed to a one that matches what really happened.

    Edit:

    Fixed that.

    It's nice to see providers fixing honest mistakes and doing the right thing.

    Thanked by (4)skorous davide xbugx AlwaysSkint

    Relja of House Novović, the First of His Name, King of the Plains, the Breaker of Chains, WirMach Wolves pack member
    BikeGremlin's web-hosting reviews

  • MumblyMumbly
    edited August 24

    @dev_vps said:

    @AlwaysSkint said:
    A public apology is definitely in order.

    It requires a strong super-hero like character to own up a mistake and to apologize.

    Now, it is all up to @xbugx , who is super sonic fast to accuse scammer, what he thinks?

    You owe him an apology as well because you directly accused him that he didn’t tell us the whole story (implying that he's hiding something nasty from us). :p

    Twice! In bold letters!

    "Something you are not sharing."

    &

    "You are not sharing the complete story."

    ...while he was an innocent victim of an error on the host's side. :P

    Thanked by (1)AlwaysSkint
  • xbugxxbugx

    @bikegremlin said:
    I think the thread's title should be renamed to a one that matches what really happened.

    Edit:

    Fixed that.

    It's nice to see providers fixing honest mistakes and doing the right thing.

    Thanks ,

    Thanked by (1)bikegremlin
  • xbugxxbugx

    @dev_vps said:

    @xbugx said:
    I got Reply From @DediRock

    "Hey, very sorry about this. There was definitely an error however nothing was done manually on this end. It appears it was automatic. We are getting to the bottom of it now to make it right(we have never seen this error before). If you should choose to continue with us I will compensate you a free month or two for the trouble, if not I will process the refund in full."

    So why in your opinion, @DediRock is an "ultimate scammer" ??
    May be you should consider an "ultimate apology"

    There was not my fault so I don't say Sorry or anything

  • xbugxxbugx

    @AlwaysSkint said:
    A public apology is definitely in order.

    Stop brokering

  • AlwaysSkintAlwaysSkint OGSenpai
    edited August 24

    I got Reply From @DediRock
    "Hey, very sorry about this.

    Can't say fairer than that.. holds his hands up and apologises profusely. :+1:

    @xbugx said: Stop brokering

    Diplomacy is hardly my strong point! :s

    Thanked by (3)dev_vps bikegremlin skorous

    It wisnae me! A big boy done it and ran away.
    NVMe2G for life! until death (the end is nigh)

  • dev_vpsdev_vps
    edited August 24

    @xbugx said:

    @dev_vps said:

    @xbugx said:
    I got Reply From @DediRock

    "Hey, very sorry about this. There was definitely an error however nothing was done manually on this end. It appears it was automatic. We are getting to the bottom of it now to make it right(we have never seen this error before). If you should choose to continue with us I will compensate you a free month or two for the trouble, if not I will process the refund in full."

    So why in your opinion, @DediRock is an "ultimate scammer" ??
    May be you should consider an "ultimate apology"

    There was not my fault so I don't say Sorry or anything

    I am wondering who created that post and wrongly accused the provider being an ultimate scanner

    of course, it must be someone else.

    @xbugx said:

    I do NOT recommend [.......]
    They are an ultimate scam, and their support is beyond terrible.

    Thanked by (2)skorous AlwaysSkint
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