The email was related to nodes PHXZ001 & PHXZ003 being migrated. It did not say anything about PHXZ004.
But if PHXZ004 was one of the broken nodes I expect that would be re-set up in Los Angeles as well. If not, then IDK.
@FrankZ here is the complete announcement, feel free to edit if necessary.
There was some major miscommunication with the datacenter provider for this location, which resulted in a major outage with no clear ETA for resolution. We were finally able to resolve this problem, however, it took longer as it was escalated to the management team with the provider. We'll evaluate this further and see if it's appropriate to move customers to another location to ensure a similar issue does not occur in the future.
The following servers are facing issues that >were complicated by the above situation, but >we are trying to get back on track with a >permanent resolution.
PHXZ002 - We have been able to bring this >server back online, but are having >difficulties with data recovery. Services are still inaccessible.
PHXZ004 - We have been unable to work with >the datacenter hands to bring this server >back to a functional state. At this point, >with the limited information collected, it appears to be a major issue with the motherboard and the server may need to be shipped back for data recovery. We do not believe the data is affected.
The following server has faced a more recent outage:
PHXZ001 - Potential firmware issues. We'll work with the datacenter to bring this back online, hopefully very soon.
Updates:
PHXZ001 has been brought back online but maintenance is not yet complete. It may reboot several times.
Thank you @Fritz The email I received is below. It seems there were two different email sent out related to the different nodes.
Hello,
Your service on PHXZ001/PHXZ003 will be migrated on November 5th, 2024. The service will be moved to Los Angeles, or possibly San Jose if more suitable. The service IP address will be changed. The data will be migrated. We anticipate up to 8 hours of downtime, between approximately 8AM and 8PM PST. After the migration, you should reconfigure your network and/or utilize the new IP address manually inside your operating system.
We apologize for the inconvenience. We are processing these migrations as we are unsure if we will be continuing the Phoenix location due to recent issues in that location.
Check the network status page for any updates or changes in plans.
I just noticed that my credits vanished. I looked bills and there was one open bill with due date end of the month where those credits were applied. It wasnt fully paid since there were not enough credits. I wonder why they were applied since its says that bills are paid automatically only 3 days before due date: Recurring Service! Your invoice will be attempted to be charged 3 days before the due date, using your ending in on file with us, unless a cancellation request is placed.
What happens to those credits if I cancel that server? Are they gone or automatically refunded to my account?
@atomi said:
I just noticed that my credits vanished. I looked bills and there was one open bill with due date end of the month where those credits were applied. It wasnt fully paid since there were not enough credits. I wonder why they were applied since its says that bills are paid automatically only 3 days before due date: Recurring Service! Your invoice will be attempted to be charged 3 days before the due date, using your ending in on file with us, unless a cancellation request is placed.
What happens to those credits if I cancel that server? Are they gone or automatically refunded to my account?
IIRC the "Your invoice will be attempted to be charged 3 days before the due date" applies to monthly contracted services.
Services that are contracted yearly have always been billed 30 days in advance of the due date.
@atomi said:
I just noticed that my credits vanished. I looked bills and there was one open bill with due date end of the month where those credits were applied. It wasnt fully paid since there were not enough credits. I wonder why they were applied since its says that bills are paid automatically only 3 days before due date: Recurring Service! Your invoice will be attempted to be charged 3 days before the due date, using your ending in on file with us, unless a cancellation request is placed.
What happens to those credits if I cancel that server? Are they gone or automatically refunded to my account?
If you have credits applied to an invoice and it didn't result in any service being rendered, you can contact us with the invoice ID to move it back to your balance.
Credits apply when invoices are generated.
Any amount charged occurs 3 days before the due date (credit cards, PayPal linked.)
@atomi said:
I just noticed that my credits vanished. I looked bills and there was one open bill with due date end of the month where those credits were applied. It wasnt fully paid since there were not enough credits. I wonder why they were applied since its says that bills are paid automatically only 3 days before due date: Recurring Service! Your invoice will be attempted to be charged 3 days before the due date, using your ending in on file with us, unless a cancellation request is placed.
What happens to those credits if I cancel that server? Are they gone or automatically refunded to my account?
If you have credits applied to an invoice and it didn't result in any service being rendered, you can contact us with the invoice ID to move it back to your balance.
Credits apply when invoices are generated.
Any amount charged occurs 3 days before the due date (credit cards, PayPal linked.)
its old service which I didnt plan to renew but I guess I missed the cancellation period or?
@tenpera said:
phoenix node is migrating as expected, but where to?
Didn't you get an e-mail?
Dear VirMach Customers,
(...)
Your service will move to Los Angeles, with a new IP address, which can be checked on the service details page. You'll have to reconfigure networking to use the new IP address.
(...)
@Rec said:
Background: Black Friday approaching, logging my account to check bills.
Unexpectation: Found account closed.
Appeal: Respect the decision, and just want to ask what would you deal with the affiliate earning associated? though I can't view affiliates.php pages at the moment.
Your service on PHXZ001/PHXZ003 will be migrated on November 5th, 2024
Just got this email. Was this meant to say December 5th?
I got the same email. I would expect it to be Dec 5th or November 5th VirMach time. @VirMach I hope I get moved to San Jose instead of Los Angeles. Too many in Los Angles and nothing left in San Jose.
Your service on PHXZ001/PHXZ003 will be migrated on November 5th, 2024
Just got this email. Was this meant to say December 5th?
I got the same email. I would expect it to be Dec 5th or November 5th VirMach time. @VirMach I hope I get moved to San Jose instead of Los Angeles. Too many in Los Angles and nothing left in San Jose.
I also hope to move to San Jose.
The San Jose Network is good, better than in LAX (Quadranet).
Comments
December 5th*
Will post the update on network status page.
Is the Virmach bag coming soon?
I need a gift for my wife.
https://in.tern.et/products/winrar-archive-messenger-bag-tern®
A merchant without any contractual spirit at all.
Sorry I missed the news.
Can anyone tell me the updates/problem with RYZE.PHX-Z004.VIRM.AC
Can't find on status.virm.ac
no email either.
@VirMach @FrankZ
https://microlxc.net/
@VirMach next time you are at the DC, post some photos of the servers.
Totally missed the news as I rarely use the Vps.
Will PHXZ004 be migrated too @VirMach ?
https://microlxc.net/
The email was related to nodes PHXZ001 & PHXZ003 being migrated. It did not say anything about PHXZ004.
But if PHXZ004 was one of the broken nodes I expect that would be re-set up in Los Angeles as well. If not, then IDK.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
@FrankZ here is the complete announcement, feel free to edit if necessary.
There was some major miscommunication with the datacenter provider for this location, which resulted in a major outage with no clear ETA for resolution. We were finally able to resolve this problem, however, it took longer as it was escalated to the management team with the provider. We'll evaluate this further and see if it's appropriate to move customers to another location to ensure a similar issue does not occur in the future.
The following servers are facing issues that >were complicated by the above situation, but >we are trying to get back on track with a >permanent resolution.
PHXZ002 - We have been able to bring this >server back online, but are having >difficulties with data recovery. Services are still inaccessible.
PHXZ004 - We have been unable to work with >the datacenter hands to bring this server >back to a functional state. At this point, >with the limited information collected, it appears to be a major issue with the motherboard and the server may need to be shipped back for data recovery. We do not believe the data is affected.
The following server has faced a more recent outage:
PHXZ001 - Potential firmware issues. We'll work with the datacenter to bring this back online, hopefully very soon.
Updates:
PHXZ001 has been brought back online but maintenance is not yet complete. It may reboot several times.
https://microlxc.net/
Thank you @Fritz The email I received is below. It seems there were two different email sent out related to the different nodes.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
I'll forget this problem for a moment since I know @VirMach is grabing money busy with Blackfriday.
https://microlxc.net/
Guys, why i can’t remove my cc on virmach ?
You'll hear about PHXZ004 after December 5th.
Noted Cap.
https://microlxc.net/
I just noticed that my credits vanished. I looked bills and there was one open bill with due date end of the month where those credits were applied. It wasnt fully paid since there were not enough credits. I wonder why they were applied since its says that bills are paid automatically only 3 days before due date:
Recurring Service! Your invoice will be attempted to be charged 3 days before the due date, using your ending in on file with us, unless a cancellation request is placed.What happens to those credits if I cancel that server? Are they gone or automatically refunded to my account?
IIRC the "Your invoice will be attempted to be charged 3 days before the due date" applies to monthly contracted services.
Services that are contracted yearly have always been billed 30 days in advance of the due date.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
If you have credits applied to an invoice and it didn't result in any service being rendered, you can contact us with the invoice ID to move it back to your balance.
Credits apply when invoices are generated.
Any amount charged occurs 3 days before the due date (credit cards, PayPal linked.)
its old service which I didnt plan to renew but I guess I missed the cancellation period or?
IDLE-PHOENIX-VIRMACH is down.
Goodbye Phoenix
phoenix node is migrating as expected, but where to?
Didn't you get an e-mail?
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
https://lowendspirit.com/uploads/editor/gi/ippw0lcmqowk.png
No email, just suspension notice, so funny..everything works good in L.A.
The new IP is showing in the billing panel for mine. Looks like it is now in Los Angeles.
P.S. I moved this out of the BF sales thread to here.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
Yes, mine moved to LA
more LA sales coming soon?
I bench YABS 24/7/365 unless it's a leap year.
bump again as Black Friday ending, please tell me what would you do with the affiliates earning?
Hope it is not on Quadranet Network.
https://microlxc.net/
With affiliate money I might buy pants for @ehab
But then I don’t make any money from affiliates… therefore…
blog | exploring visually |
No pants for @ehab
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
I also hope to move to San Jose.
The San Jose Network is good, better than in LAX (Quadranet).
https://microlxc.net/