VirMach - Complain - Moan - Praise - Chit Chat

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  • vyasvyas OGSenpai

    @VirMach said:
    Is Chicago network improving at all? It's going pretty much how I expected, they just got confused, blamed us for something, but they came back a day later and said "some bandwidth issues have been resolved" -- whatever that means.

    @Jab said: also pages 2+ are fun - botting went wrong

    I was cleaning those up at some point in time then got busy. It's actually pretty smart for the guy to make it look as if we're lazily giving ourselves 5 star reviews or something.

    Virbot giving 4 and 5 star review could be the next iteration ? It will be more fun if they are encrypted reviews

  • VirMachVirMach Hosting Provider
    edited December 10

    I feel like we need to just create our own review system. This one barely functions, but the guy that did the "bot" reviews actually manually went in, creating accounts, and manually posted them, across like 100+ unique IP addresses.

    Looks like a lot of other people just signing up for multiple accounts to leave weird reviews, going to try cleaning this up a bit. I guess I could do some queries and try to make sure someone actually has a service, no duplicate reviews, multi-account, etc, and put in some safeguards so this page is actually useful instead of a weird... whatever it is right now.

    There's this other problem I've personally had with it in the past where while I don't mind negative or positive reviews, but it has no actual weighing system and no good way to see actual reviews that explain the general experience first. So it's just whoever decided to write something weird. Maybe filter them by some basic requirements like 1) the name has to not be gibberish, and (2) has to have at least like more than 1 sentence but also not copy/pasting the same thing over and over just to take up more space. I don't know, (3) be a review.

    I guess the best way I can say it is... this isn't a valid review in any sense. And there's plenty of this going on.

    My only guess is people just saw a submission box and using it as if it's a ticket?

  • JabJab Senpai
    edited December 10

    13% VirMach like post.

    --

    READ THE RULES:

    https://lowendspirit.com/discussion/comment/197668/#Comment_197668

    Thanked by (3)Blembim haoxiujie zgato

    Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
    https://lowendspirit.com/uploads/editor/gi/ippw0lcmqowk.png

  • @VirMach said:

    @localhost said:
    @VirMach

    AMSD026 - NoVNC has been down for a couple weeks. Could you take a look?

    Failed to connect to the server (code: 1011 reason: failed to connect to downstream server

    Error loading VNC. Please make sure the VPS is powered on.
    
    Then try:
    
    1. Using the "Reset" button to remove any mounted ISO and reboot.
    2. Check the network status page for any posted issues.
    3. See if your service is still accessible via SSH or RDP.
    

    Number one solution for this, usually, is the customer disabled their VNC and forgot. Can you double check this, and if that's not the case, then open a ticket?

    Interesting.
    Didn't know disabling vnc is possible... not sure where to check. Will dig some more.
    Thanks!

  • JabJab Senpai
    edited December 10

    @localhost said: not sure where to check. Will dig some more.

    in Advanced Control Panel aka SolusVM

    My VNC for AMSD026 works, connects to Address 147.78.240.2 according to the VNC page.

    Thanked by (1)localhost

    Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
    https://lowendspirit.com/uploads/editor/gi/ippw0lcmqowk.png

  • @Jab said:

    @localhost said: not sure where to check. Will dig some more.

    in Advanced Control Panel aka SolusVM

    My VNC for AMSD026 works, connects to Address 147.78.240.2 according to the VNC page.

    Will check they out. Thnx

  • @localhost said:

    @Jab said:

    @localhost said: not sure where to check. Will dig some more.

    in Advanced Control Panel aka SolusVM

    My VNC for AMSD026 works, connects to Address 147.78.240.2 according to the VNC page.

    Will check they out. Thnx

    Worked. My memory is foggy on when/ how I ended up disabling this.

    oh, I remember, this is a hand me down from many moons ago.

  • VirMachVirMach Hosting Provider
    edited December 10

    Okay I finally fixed the reviews page. It goes something like this but not perfect, close enough.

    • Each page shows an equal proportion of star rating, based on total number of 5 stars, 4 stars, 3 stars, 2 stars, 1 stars
    • Reviews now show from voted most helpful first and prioritized for word count (not too high, not too low)
    • It tries to prioritize most recent reviews as well, so it should be a good mix, so new reviews have a chance to get votes
    • It tries to de-prioritize reviews that have no words and just star rating or close to almost no words, but eventually it will run out of the higher quality ones for specific star ratings and will have to put them in to maintain the proportions per page.

    They're pretty much randomized order, I had to actually do some extra work to reshuffle them because it was putting the 1 stars on the page further down and I didn't want it to look like we were trying to hide them, the shuffling's better now.


    Then I've also moderated some reviews based on the following criteria:

    • If I noticed someone left multiple reviews, like logging into all their accounts to copy/paste same thing, one remains.
    • If they're using reviews as if it's a ticket to get support (example: "who can tell me how to resent my account password") regardless of star rating. That example was a 3 star, but there's plenty of 1 and 5 star ones that basically aren't reviews.
    • Any reviews that are blatant lies, if they actually have some review value they'll be kept and it'll receive a response for clarification, but if it's only a blatant lie and no review value, it'll get removed. Example would be just saying "scam." Other reviews that are subjective would stay, so an example of one that's fine is "no support at all"
    • Vile language. To some degree it's fine, but if HALF the 4 word review is just an f bomb or describing how they're going to fornicate with my mother, then that's not a review and not appropriate. If there's actual review material, then it's fine, but I might redact the foul language later maybe.
    • Reviews that are left before they even receive service unless it adds some information about the purchasing process. So something like saying our antifraud system sucks is fine or order approval taking a long time, but not "I have paid for two servers, when will it be opened" (also see above on it basically being used as a ticket, and that one was a 5 star, still removed.)
    • Unrelated to our services (someone was talking about his taxes, another person just said he charged back.)

    After clearing them out, I checked and the average rating actually went down and not up, but about 30 of these removed. I only did the most recent several pages, so it's possible there's older ones we might leave alone or process later. Also removed the few leftovers from the guy spamming 5 star reviews.

    I haven't decided what to do about reviews that have no words at all, this might have been from an older system so we might just keep them and it's fine if it gets deprioritized.


    To-do: fix the formatting (apostrophes and quotations don't get converted properly.)

  • edited December 10

    @VirMach said:
    Is Chicago network improving at all? It's going pretty much how I expected, they just got confused, blamed us for something, but they came back a day later and said "some bandwidth issues have been resolved" -- whatever that means.

    Chicago is working great now.

     =========================================================
     \            Speedtest https://bench.monster            /
     \    System info, Geekbench, I/O test and speedtest     /
     \                  v1.7.4    2023-12-15                 /
     =========================================================
    
     Machine location: United States, Elk Grove Village (Illinois)
     ISP & ORG: AS8100, QuadraNet Enterprises LLC / Virtual Machine Solutions LLC
    
     ## USA Speedtest.net
    
     Location                        Upload           Download         Ping
    ----------------------------------------------------------------------------
     Nearby                          400.26 Mbit/s    317.86 Mbit/s    50.6 ms
    ----------------------------------------------------------------------------
     USA, New York (Starry)          583.82 Mbit/s    467.97 Mbit/s   21.131 ms
     USA, Boston (Comcast)           555.93 Mbit/s    622.08 Mbit/s   21.993 ms
     USA, Baltimore, MD (Comcast)    573.75 Mbit/s    543.29 Mbit/s   18.764 ms
     USA, Atlanta (Windstream)       439.52 Mbit/s    371.60 Mbit/s   24.790 ms
     USA, Miami (Frontier)           343.26 Mbit/s    352.37 Mbit/s   43.592 ms
     USA, Nashville (Comcast)        518.42 Mbit/s    436.59 Mbit/s   24.359 ms
     USA, Indianapolis (CenturyLink) 611.88 Mbit/s    549.00 Mbit/s   12.420 ms
     USA, Cleveland (CenturyLink)    651.73 Mbit/s    576.38 Mbit/s   10.261 ms
     USA, Detroit, MI (Comcast)      494.52 Mbit/s    834.72 Mbit/s   8.089 ms
     **USA, Chicago (Windstream)       813.87 Mbit/s    921.46 Mbit/s   1.287 ms**
     USA, St. Louis (Elite Fiber)    576.26 Mbit/s    776.93 Mbit/s   7.368 ms
     USA, Minneapolis (US Internet)  723.92 Mbit/s    722.80 Mbit/s   8.647 ms
     USA, Kansas City (Nocix)        564.44 Mbit/s    316.30 Mbit/s   11.519 ms
     USA, Houston (Comcast)          449.34 Mbit/s    404.30 Mbit/s   28.981 ms
     USA, Denver (CenturyLink)       556.24 Mbit/s    402.31 Mbit/s   20.932 ms
     USA, Albuquerque (Plateau Tel)  263.23 Mbit/s    360.10 Mbit/s   64.724 ms
     USA, Phoenix (PhoenixNAP)       137.42 Mbit/s    71.20 Mbit/s    52.263 ms
     USA, Salt Lake City (Comcast)   437.57 Mbit/s    410.06 Mbit/s   33.504 ms
     USA, Seattle (Comcast)          140.93 Mbit/s    235.42 Mbit/s   46.413 ms
     USA, San Francisco (Comcast)    183.33 Mbit/s    187.27 Mbit/s   51.794 ms
     USA, Los Angeles (Windstream)   300.76 Mbit/s    443.97 Mbit/s   58.287 ms
     USA, Anchorage (Alaska Com)     243.49 Mbit/s    172.00 Mbit/s   74.877 ms
     USA, Honolulu (Hawaiian Telcom) 137.69 Mbit/s    259.08 Mbit/s   96.238 ms
    ---------------------------------------------------------------------------
    

    I would love it if you could move my SJC-2022Xmas-1460MB to Chicago...

  • @Brayvin said:

    @Jab said:

    @Brayvin said:
    @VirMach Control Panel for Web Hosting appears to be down for LAX2Z017.

    works for me.

    Hmm. I'm getting "took too long to respond" timeouts (as accessed from Texas).

    @VirMach Same issue again today. Have tried to use control panel a few times (separated by hours). Always get time out. No network settings changes on my side. Something seems off with this system's control panel. I do not recall struggling with timeouts before. Either it worked, or I got a message that said to contact support.

    The reason I'm wanting to use the control panel is because of an unanswered ticket related to accessing the host and AI response telling me to check some file on the filesystem.

  • @VirMach said:
    Is Chicago network improving at all? It's going pretty much how I expected, they just got confused, blamed us for something, but they came back a day later and said "some bandwidth issues have been resolved" -- whatever that means.

    Very much so. Thank you for addressing the issues!

    https://lowendspirit.com/discussion/comment/197764/#Comment_197764
    https://lowendspirit.com/discussion/comment/197787/#Comment_197787

  • @VirMach Excuse me, has PHXZ 002 been repaired now?

  • Perhaps

  • edited December 14

    @imok said:
    Perhaps

    VirBot enters chat:

    It seems like you might be pondering something. How can I assist you with that? Whether it's a question, idea, or topic you'd like to explore, I'm here to help, now that I have been relieved of my duties to create unsustainable deals by @VirMach !

    Thanked by (3)FrankZ AlwaysSkint VirMach
  • cybertechcybertech OGBenchmark King

    when will virmach re enable service transfer function?

    Thanked by (1)yoursunny

    I bench YABS 24/7/365 unless it's a leap year.

  • @cybertech said:
    when will virmach re enable service transfer function?

    ₛooN

    Thanked by (2)imok cybertech
  • @VirMach Please sync netboot.xyz on node CHIZ035 - I'm not getting anywhere with it, even when rebooting to an alternative http://boot.netboot.xyz/ipxe/netboot.xyz.kpxe
    It keeps on trying to auto-configure the network. :'(
    My previous workaround to Elevate C7 to Alma8 caused other issues, so an Almalinux 8 minimal ISO would be the best option.

    It wisnae me! A big boy done it and ran away.
    NVMe2G for life! until death (the end is nigh)

  • cybertechcybertech OGBenchmark King

    @AlwaysSkint said:
    @VirMach Please sync netboot.xyz on node CHIZ035 - I'm not getting anywhere with it, even when rebooting to an alternative http://boot.netboot.xyz/ipxe/netboot.xyz.kpxe
    It keeps on trying to auto-configure the network. :'(
    My previous workaround to Elevate C7 to Alma8 caused other issues, so an Almalinux 8 minimal ISO would be the best option.

    https://netboot.xyz/docs/booting/grub

    Thanked by (2)AlwaysSkint localhost

    I bench YABS 24/7/365 unless it's a leap year.

  • @cybertech Thanks that's the other gem that I was looking for. I tried ehab's one plus previous from skorous, to no avail. I have another few VPS to build so can try the grub method at some point. (I'm sure that I've used it in the past with various providers.)

    Thanked by (1)localhost

    It wisnae me! A big boy done it and ran away.
    NVMe2G for life! until death (the end is nigh)

  • cybertechcybertech OGBenchmark King

    @AlwaysSkint said:
    @cybertech Thanks that's the other gem that I was looking for. I tried ehab's one plus previous from skorous, to no avail. I have another few VPS to build so can try the grub method at some point. (I'm sure that I've used it in the past with various providers.)

    its much easier and faster doing this without any mounting and all from VNC. helped me across all providers

    Thanked by (1)localhost

    I bench YABS 24/7/365 unless it's a leap year.

  • AlwaysSkintAlwaysSkint OGSenpai
    edited December 17

    @cybertech said: .. helped me across all providers.

    Still struggling, even with this method. This time on node NYCB043
    Almalinux 8 just won't install from that netboot version/sequence, even the text installer:

    dracut-initqueue[1090] curl: (23) failed writing body (9629 != 16384)

    @Virmach, pretty please see if you can get a SolusVM ISO for Almalinux 8.
    Could someone else try with one of their newly acquired VM?

    It wisnae me! A big boy done it and ran away.
    NVMe2G for life! until death (the end is nigh)

  • VirMachVirMach Hosting Provider

    @AlwaysSkint said:
    @VirMach Please sync netboot.xyz on node CHIZ035 - I'm not getting anywhere with it, even when rebooting to an alternative http://boot.netboot.xyz/ipxe/netboot.xyz.kpxe
    It keeps on trying to auto-configure the network. :'(
    My previous workaround to Elevate C7 to Alma8 caused other issues, so an Almalinux 8 minimal ISO would be the best option.

    I'm syncing it across all servers again, not sure why Chicago has problems since it was synced previously. Maybe I'm about to break netboot everywhere.

  • cybertechcybertech OGBenchmark King

    @VirMach said:

    @AlwaysSkint said:
    @VirMach Please sync netboot.xyz on node CHIZ035 - I'm not getting anywhere with it, even when rebooting to an alternative http://boot.netboot.xyz/ipxe/netboot.xyz.kpxe
    It keeps on trying to auto-configure the network. :'(
    My previous workaround to Elevate C7 to Alma8 caused other issues, so an Almalinux 8 minimal ISO would be the best option.

    I'm syncing it across all servers again, not sure why Chicago has problems since it was synced previously. Maybe I'm about to break netboot everywhere.

    it has been broken on the latest migrated AMS node (it boots into netboot, just not into the selected Debian OS) so maybe this will fix it?

    @AlwaysSkint you can try to interject and configure it manually.

    https://netboot.xyz/docs/booting/ipxe/

    I bench YABS 24/7/365 unless it's a leap year.

  • AlwaysSkintAlwaysSkint OGSenpai
    edited December 17

    @cybertech said: .. you can try to interject and configure it manually.

    Which gets me back to what I tried first. ;)
    Loops back to auto-configure network, after initially trying.. too quick to capture the two lines of loading text.

    It wisnae me! A big boy done it and ran away.
    NVMe2G for life! until death (the end is nigh)

  • [Update] I've found a workaround for the issues that I had with the Elevated Alma 8 and CWP combination, so at least I can move forward.
    Could do with a quicker method of being able to manually install minimal Alma 8 though.

    It wisnae me! A big boy done it and ran away.
    NVMe2G for life! until death (the end is nigh)

  • edited December 17

    @AlwaysSkint said:
    @VirMach Please sync netboot.xyz on node CHIZ035 - I'm not getting anywhere with it, even when rebooting to an alternative http://boot.netboot.xyz/ipxe/netboot.xyz.kpxe
    It keeps on trying to auto-configure the network. :'(
    My previous workaround to Elevate C7 to Alma8 caused other issues, so an Almalinux 8 minimal ISO would be the best option.

    Hmm... I have been successful with Elevate CentOS 7 to Alma 8, and even Alma 8 to Alma 9 without issue. I did have to do some of the things the prepare step advised, and then had to just ignore a few warnings. I feel the pain though. Several times I've hoped to do rolling updates to a new OS failed while the technology advanced.

  • JabJab Senpai

    https://billing.virmach.com/networkissuesrss.php had a change.

    (changed) https://billing.virmach.com/networkissues.php?view=nid1662 Mon, 16 Dec 2024 00:41:00 -0800 We're attempting to recover from partial hardware failure on SJCZ020. We'll have more information in 12 to 24 hours.

    (into) https://billing.virmach.com/networkissues.php?view=nid1662 Mon, 16 Dec 2024 00:41:00 -0800 We're attempting to recover from partial hardware failure on SJCZ020. We'll have more information in 12 to 24 hours. Update -- approximately 20 virtual servers have been unable to be recovered. We're proceeding with recreations for those after a few more attempts, and restoring thee node.

    Thanked by (1)FrankZ

    Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
    https://lowendspirit.com/uploads/editor/gi/ippw0lcmqowk.png

  • Has the migration of the Japan node been completed? I received a ticket notification, but when I made the purchase, it was for the original Japan node. I'm not sure if the audit has been completed yet.

  • VirMachVirMach Hosting Provider

    @yem said:
    Has the migration of the Japan node been completed? I received a ticket notification, but when I made the purchase, it was for the original Japan node. I'm not sure if the audit has been completed yet.

    They haven't been completed.

  • JabJab Senpai
    edited December 21

    As this is Complain thread.

    Dear @VirMach can you remove NYC Network Maintenance from March 2024 from Network Issues Feed as it pissing me off in notifications? Thanks

    --

    As this is Chit Chat thread:

    https://billing.virmach.com/networkissuesrss.php had a change.
    Sat, 21 Dec 2024 11:02:00 -0800

    We're investigating an outage on NYCB011.

    Thanked by (1)FrankZ

    Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
    https://lowendspirit.com/uploads/editor/gi/ippw0lcmqowk.png

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