@adly said:
I have to say, contrary to expectations, I like the AI support and hope this is expanded - there’s so much room for innovation here.
It's nice hearing positive feedback about it because in some cases it definitely is getting to the point where the AI support can actually be better than a human. I notice myself referring customers to using some of our AI features and it's usually not taken well, but I only do so in cases where I know for a fact they'll be able to resolve their issue much faster and accurately, especially if it's a limited support service and I would otherwise have to say "sorry, your support level, blah blah..."
There's an exciting update I finally pushed out: the ticket system now can utilize your service's VNC screen.
Example, breaking a virtual server on purpose to where it has no operating system and selecting "connection issue"
Without VNC - Assistant: Your VPS might not have a proper operating system installed or it's corrupted, which is why the IP doesn’t ping despite the VPS being online and VNC working. I recommend checking the OS installation via VNC. If it’s missing or corrupted, reinstall the OS through the control panel. Follow the knowledgebase article for guidance on OS installation.
This still is shockingly accurate, because it does get enough information to try to find the most likely issue. Also side note, when it says "follow the knowledgebase article" it's actually remnants of our old system in the background before AI, it means it located data it was trained on and knows in this particular case it means its not a connection issue, something people would have to otherwise have read a long list to decipher in the past. Another note, if you pick "VNC error" it comes with the same determination, but it's less confident.
With VNC - Assistant: Your VPS isn't booting because there's no operating system installed. The VNC screenshot confirms this with a "No bootable device" error. You should reinstall the OS. Check VirMach's knowledge base for steps on installing an operating system via their control panel.
Notice how it now seems to 100% believe this is the issue. Since we've moved to a newer AI for the chat feature as well, I've re-incorporated pushing the initial determination by the chat into the ticket AI, so the tickets should now take into account the determination from the VNC being checked.
The way it currently works is you have to explicitly approve it on this step. You only get a few seconds. I'll think about improving the process, and in the future it might only have an option to deny and default to approve instead, which would be noted.
I've fine tuned some stuff for the flash deals. It doesn't seem to have had a positive impact. On another note, the timers are being played with and are more sophisticated now. It doesn't seem to have had a positive impact.
@VirMach I just purchased a VPS, Invoice #1667151, with 2 IPV6 addresses, but the second IPV6 address cannot be connected; can you check it? If you cannot provide support, please ignore it.
@LinuxWinMAC said: @VirMach I just purchased a VPS, Invoice #1667151, with 2 IPV6 addresses, but the second IPV6 address cannot be connected; can you check it? If you cannot provide support, please ignore it.
Have you tried their AI support or opening a ticket?
Comments
It's 100, my dudes.
/ note there are two "100" on the tram, one of which is low-end /
Feels like the right moment for the first post in this thread
☰ Storage — AMD EPYC VDS (ref) up to 4TB NVMe & 10TB SAN disk ／ Big HDD VPS (ref) from $2.42/mth/TB
fastest fingers first
I bench YABS 24/7/365 unless it's a leap year.
It's nice hearing positive feedback about it because in some cases it definitely is getting to the point where the AI support can actually be better than a human. I notice myself referring customers to using some of our AI features and it's usually not taken well, but I only do so in cases where I know for a fact they'll be able to resolve their issue much faster and accurately, especially if it's a limited support service and I would otherwise have to say "sorry, your support level, blah blah..."
There's an exciting update I finally pushed out: the ticket system now can utilize your service's VNC screen.
Example, breaking a virtual server on purpose to where it has no operating system and selecting "connection issue"
This still is shockingly accurate, because it does get enough information to try to find the most likely issue. Also side note, when it says "follow the knowledgebase article" it's actually remnants of our old system in the background before AI, it means it located data it was trained on and knows in this particular case it means its not a connection issue, something people would have to otherwise have read a long list to decipher in the past. Another note, if you pick "VNC error" it comes with the same determination, but it's less confident.
Notice how it now seems to 100% believe this is the issue. Since we've moved to a newer AI for the chat feature as well, I've re-incorporated pushing the initial determination by the chat into the ticket AI, so the tickets should now take into account the determination from the VNC being checked.
The way it currently works is you have to explicitly approve it on this step. You only get a few seconds. I'll think about improving the process, and in the future it might only have an option to deny and default to approve instead, which would be noted.
I've fine tuned some stuff for the flash deals. It doesn't seem to have had a positive impact. On another note, the timers are being played with and are more sophisticated now. It doesn't seem to have had a positive impact.
PAGE 100
食之无味 弃之可惜 - Too arduous to relish, too wasteful to discard.
100 percent off for page 100 ?
blog | exploring visually |
Yes, Page 100 is the perfect time for 100% off... then VirBot can feel loved again, it has feelings too
Good morning, page 100
VIVAVIRMACH
I’m a simple man I see gifs, I press thanks
100 \o/
BTW how/ what was the 50% off coupon?
100
You missed the bus! Just as well another came along.
]
[Technically/Pedantically this is the bus, not a tram
It wisnae me! A big boy done it and ran away.
NVMe2G for life! until death (the end is nigh)
100 pages for 100% lolz
VirBot is dead.
Maybe he's just resting, taking a nap
MOARRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR
Probably preparing for vps.christmas
great timing... 100 pages and VirBot goes Brrrrrrrrrrrrrrrr..........................
It's dead.
RIP VirBot. Not quite the page 100 celebration we hoped for.
THOR VIRBOT WILL RETURN
?
Have the honor of being the crybaby who pays $20 for a 128MB VPS at VirMach in 2023.
blog | exploring visually |
Thank you for your service sir VirBot
I’m a simple man I see gifs, I press thanks
Gracias señor Virbot
thanks for all the fun
I bench YABS 24/7/365 unless it's a leap year.
@VirMach I just purchased a VPS, Invoice #1667151, with 2 IPV6 addresses, but the second IPV6 address cannot be connected; can you check it? If you cannot provide support, please ignore it.
Have you tried their AI support or opening a ticket?