I would say "don't be a dick" should apply equally to a provider or member.
Your example about Hetzner does not contradict my earlier comment
@msatt said: There has to be a line drawn where node down for X period without any view to fixing means suspend tag.
All the provider needs to do is say (somewhere) what and when things are happening to avoid the suspension.
I don't want to load the mods with any extra work but there should be a standard rule for this.
The provider is not providing, so suspend.
To avoid issues this must be node related NOT user related.
1 month is (I believe) a very reasonable period.
@cybertech
I think these are very reasonable comments particularly
LES isn't paid in anyway to vet providers or enforce/monitor such SLAs
you will still want more providers willing to advertise than not and this doesn't help
I still feel there should be a way to indicate a provider is not providing.
Just throwing out an idea - how about a "Provider not Providing" thread (sticky) in which a provider can be named if the criteria (whatever that is) is met. The provider details could be removed if they subsequently return to normality. The thread should be locked and an entry is made or removed based on confirmed posts by members.
At least this method means vetting of the provider remains consistent and should not stop providers from coming to LES.
Also a regular comment is 'do your own research', well at least the "Provider not providing" thread would be a good starting point.
It's kind of a pain, that, in the days of having the ability to search, people don't want to have to do their own research. Someone else has to do the work to make one's life less of a pain. We're on page 410. Is it really that hard to see what one is buying into?
@skorous said: As opposed to the Complain, Moan, Praise thread which is generally one of the most active threads on the site?
Come on, I think you are just 'discussing' for the sake of it
So what is it, complain, moan or praise - depending upon how quiet people are (because they know what @VirMach is like), visitors could easily get the wrong impression. I agree after my 'discussion' they may get a different impression (I hope).
As far as the OP comment 410 pages - that could be seen as a real positive and would anyone read 410 pages.
I do feel that a number of people on here just feel like 'leave it alone' we are happy but without discussion LES will just remain stagnant.
As far as the OP comment 410 pages - that could be seen as a real positive and would anyone read 410 pages.
virmach.com itself references TrustPilot, where currently the rating is 1.5, so fine, don't depend on LES, which isn't referenced there. Of course, one does have to look past the retarded local site rating of 4.1, but the "Review us on TrustPilot" is right there beside it. TrustPilot prefers recent ratings over ancient ones, so it tries to emphasize current and to diminish ancient history.
Look 'guys' I have tried to have a sensible balanced discussion but we seem to be moving away from the focus. A provider should provide.
A provider could have a brilliant trustpilot but do a runner or something worse. Why should trustpilot or google or anything else be the source of information when there could be the source on LES.
Why should people like me make these 'stupid' comments everything is working fine.....
@msatt said: Come on, I think you are just 'discussing' for the sake of it
No, I just think you're trying to solve a problem that isn't a problem. I know, you're shocked.
@msatt said: So what is it, complain, moan or praise - depending upon how quiet people are (because they know what @VirMach is like), visitors could easily get the wrong impression. I agree after my 'discussion' they may get a different impression (I hope).
@msatt said: As far as the OP comment 410 pages - that could be seen as a real positive and would anyone read 410 pages.
Does any other provider have a 400+ page Complain/Moan/Praise thread? The very first post talks about what's currently wrong / broken. Nobody will go back the the first page? Okay, when was the last page that didn't have at least a couple people complaining about something being broken? Before you it was @jcn50. Before that it was ... @julensm ? @Flying_Chinaman ? I forget. They all blur together after a while.
@msatt said: I do feel that a number of people on here just feel like 'leave it alone' we are happy but without discussion LES will just remain stagnant.
Hey, discuss away.
@msatt said: Why should people like me make these 'stupid' comments everything is working fine.....
( shrug ) You're passionate. Regardless, everything's not fine. Everything hasn't been fine since .... 2020? It ebbs and flows but it hasn't been 100% right since before I started. ColonCleansing broke contract and turned his shit off. IPs have been repossessed. ASRock motherboards had firmware bugs and once those were mostly mitigated they ate their NVMEs. Dedipath went under. Remote hands installed CPUs with a hammer. Hardware disappeared. Miami was blown down by a hurricane which was only surpassed by San Jose being destroyed by C'thulu. ( Right now you're not sure, 'Did Miami get blown down by a hurricane?' ). Frankly I'm stunned he wasn't affected by that OVH fire. It's messy. But he always comes back.
@skorous I think your reply and history lesson are admirable (genuinely).
Overall yes I do still see a problem and if this was my forum I would be doing something about it. However it is not and I can't change things. While I believe many readers understand my comments / feelings, the consensus appears to be against me. So I will stop pushing but with one proviso I will post my banner every two weeks or so to keep 'newbies' aware.
I hope that is acceptable to all.
@msatt said: While I believe many readers understand my comments / feelings, the consensus appears to be against me.
Just to be clear, * I * understand your comments/feelings. My disagreement is with whether they require any action at this point and if action were taken whether it would make a difference or just make more work for mods.
@msatt said: but with one proviso I will post my banner every two weeks or so to keep 'newbies' aware. I hope that is acceptable to all.
As decreed by the wise sage who created this thread, "I made this thread so that people can say what they want about VirMach's service. That includes the good, the bad, and the ugly. You want to say the same thing ten times, knock your socks off. I don't know how much good it will do, but go right ahead." -- @FrankZ
Just an idea, post it when it's relatively quiet for a while? Prob'ly no need when the post above you is, "OMG! ATLZ05 has been down for a month and I've got a 25% packet loss out of Oklahoma. Again." Not a directive obviously, just figuring it'll maximize your impact.
What I want to know is how many notifications are showing up (on the top left corner) for @Virmach as he should be getting 1 notification for every message that mentions him. As for @FrankZ , he should be getting 1 notification popup for every reply to a thread he created, so.... good luck!
It’s OK if you disagree with me. I can’t force you to be right!
IPv4: 32 bits of stress. IPv6: 128 bits of... well, more stress... Have anyone seen my subnet?
It’s OK if you disagree with me. I can’t force you to be right!
IPv4: 32 bits of stress. IPv6: 128 bits of... well, more stress... Have anyone seen my subnet?
If that's what it is, he could say that's what it is; no speculation required.
"We can confirm that this is not an issue with any servers, network, or power equipment on our end." Not being a dick but I'd argue that's exactly what he said. Could he have elaborated that he's working with the upstream / DC to figure out wtf happened? Sure, and I'd have encouraged that since it probably makes his own life easier by limiting the screaming but here we are.
One could also definitively indicate that compensation is planned. Trust isn't gained by lack of communication, so it is not clear why folk with downed systems and no apparent recourse should speculate to the benefit of the provider versus continuing to draw visibility to inadequately addressed concerns.
I'm not sure I understand that last bit. How are the two items exclusive? You can still be mad that it's down with no communication even if you understand it might not be Virmach's direct fault. Draw attention to it all you want ( though I'd prefer it to be reasonable vs indiscriminate ranting and name calling )
EDIT: Not that my opinion/preferences have any weight mind you. Just putting it out there in case anybody cares ( which they don't but it didn't hurt to try :P )
There's a lot to catch up on and a lot to say, and I was going to compile everything into one big message, but I'll start here.
There was going to be an update as I mentioned some time ago, but San Jose was extremely upsetting and combined with this thread becoming harder to keep up with, I decided it would not be productive until everything was resolved. Of course, everything was not resolved and it only got worse from there. So let's go back to this location first and finally have some communication.
San Jose was one of those cases where I had to smile and nod. The message was very intentionally worded and it was frustrating, because I was waiting days for proper communication with "next steps" (that I never received, it just happened by chance that I was able to convince an engineer to help out.) At the time, and for the next several days, that is all that was known. After a couple years, thousands of IPv4, all it took was one new signup to cause a few (around 4?) blacklistings and within a few hours of sending an ambiguous email, the provider turned off connectivity and it took about a week of trying to figure out how they wanted us to process a suspension to request a removal for the blacklisting (without internet access.) I’m just tired of those types of situations and did not want to spend a few hours coming here to rant about it. I also did not want to give the provider a reason to get upset should they have anyone lurking around here as that's happened in the past.
That's all that was and as I mentioned, I'm tired. I don't want to do physical migrations over it as we may have done in the past, we just have to accept it.
It’s OK if you disagree with me. I can’t force you to be right!
IPv4: 32 bits of stress. IPv6: 128 bits of... well, more stress... Have anyone seen my subnet?
@tulipyun said: @VirMach As a beta tester, I'd like to report that OKC's internet connection seems to be experiencing a number of issues. First, the most notable issue is being unable to connect to 8.8.8.8/8.8.4.4, which causes domain name resolution issues. Fortunately, 1.1.1.1 is still available.
Second, connectivity is failing at multiple locations around the world.
Third, available bandwidth seems to have decreased significantly. Using LibreSpeed, I found that bandwidth has dropped from over 600Mbps initially to around 12Mbps currently.
@bmoto said:
OKC beta tester reporting network/routing issues. Not a complaint, just informational.
193.58.147.xxx in OKC can not ping 31.59.129.xx in Amsterdam
193.58.147.xxx in OKC can not ping 66.23.198.xx in Valley Forge, PA.
193.58.147.xxx in OKC can not ping 69.197.140.xxx in Kansas City, MO.
193.58.147.xxx in OKC can not ping 173.249.199.xxx in San Jose, CA.
The above network issue in OKC that was reported on Aug 23rd now appears to be resolved.
Thank you @VirMach
@taizi said:
virmach okc is now UP
Downtime: 3w 2d 14 hr 20 min
Target: Server Agent
Noticed at: 2025-09-17 04:43:37 (UTC+08:00)
at least hetrixtools is back
@AlwaysSkint said:
Yup, at long last it's now possible to do a yum update on the OKC Alama VPS.
Wonders if my CHIZ035 box has been staying up.. goes off to look... Nope, is the short answer- Uptime: 39 min. It's a real shame as has the potential to be my best spec'ced @Virmach VPS.
Then there's the SJCZ011 node abuse at San Jose that pushes the Load high on my lightly used VPS..
Anything Oklahoma related, it’s still a beta, and it’s no longer anywhere close to a priority with everything else going on. It sucks, I really care about this location and I hate putting a pause on it, especially for the few members waiting for IP subnets on their dedicated servers since it’s a trivial task.
I do have some good news, the major routing problem has been partially resolved. It was something transit providers had to work out amongst each other, which took a good amount of time. And it’s still not fully resolved but mostly resolved. I do have a plan for it once it’s a focus again, should they not fully resolve it by then. I am just very very glad that I did not rush this location out. Yes, we’re losing a substantial amount of money on it as a result and as I mentioned, it sucks and is demotivating, but I’m so happy that the only people affected are the couple dozen people who specifically signed up to participate in the beta and were familiar with VirMach (and all the negatives that may involve.) Rather than hundreds or thousands of random people having a terrible first experience with this location as its not meant to be some cheap neglected location. It’s definitely helpful that I can be in a position where I can just go “okay, not now” for this location, no matter what.
Most if not all of the issues people were describing were/are related to the mentioned routing problems, including the dedicated control panel (which thankfully are not a result of me doing something horribly wrong as I initially thought could be possible.) Everyone will of course get service extensions here. Even if not explicitly owed for the beta or requested, it’s just something I’ll be doing because we can. The issue being resolved partially mid-September was confirmation of the above and then working with the transit provider to implement an actual solution followed (which means the issue re-appeared to some level and is improving.)
@VirMach Just so you have a record of it, for OKC:
MariaDB 0.0 B/s | 0 B 02:00
Errors during downloading metadata for repository 'mariadb':
- Curl error (28): Timeout was reached for http://yum.mariadb.org/10.6/almalinux8-amd64/repodata/repomd.xml [Connection timed out after 30000 milliseconds]
Error: Failed to download metadata for repo 'mariadb': Cannot download repomd.xml: Cannot download repodata/repomd.xml: All mirrors were tried
Than=compare;then=sequence:brought=bring;bought=buy:staffs=pile of sticks:informations/infos=no plural. It wisnae me! A big boy done it and ran away. || NVMe2G for life! until death (the end is nigh).
@VirMach said:
Anything Oklahoma related, it’s still a beta, and it’s no longer anywhere close to a priority with everything else going on. It sucks, I really care about this location and I hate putting a pause on it, especially for the few members waiting for IP subnets on their dedicated servers since it’s a trivial task.
I do have some good news, the major routing problem has been partially resolved. It was something transit providers had to work out amongst each other, which took a good amount of time. And it’s still not fully resolved but mostly resolved. I do have a plan for it once it’s a focus again, should they not fully resolve it by then. I am just very very glad that I did not rush this location out. Yes, we’re losing a substantial amount of money on it as a result and as I mentioned, it sucks and is demotivating, but I’m so happy that the only people affected are the couple dozen people who specifically signed up to participate in the beta and were familiar with VirMach (and all the negatives that may involve.) Rather than hundreds or thousands of random people having a terrible first experience with this location as its not meant to be some cheap neglected location. It’s definitely helpful that I can be in a position where I can just go “okay, not now” for this location, no matter what.
Most if not all of the issues people were describing were/are related to the mentioned routing problems, including the dedicated control panel (which thankfully are not a result of me doing something horribly wrong as I initially thought could be possible.) Everyone will of course get service extensions here. Even if not explicitly owed for the beta or requested, it’s just something I’ll be doing because we can. The issue being resolved partially mid-September was confirmation of the above and then working with the transit provider to implement an actual solution followed (which means the issue re-appeared to some level and is improving.)
Thanks for the update! Hopefully you don't get TOO demotivated from the OKC issues, at least on my end everything there has been solidly in the "yep, beta" category, and I'm not at all stressed about you getting to it when you get to it. I definitely noticed that the routing issues were temporarily fixed on my dedi, and was also able to get to the panel to reboot it at that time, so I closed the ticket about it. It's back to having routing issues, so I'm just checking in on it daily, but I figured it was something like your upstream dragging their feet.
Let me throw an unrelated super-low-priority thing on your plate just because I don't think I've seen it mentioned before. Email 2FA still works just fine, but sometime after the site redesign, it lost the submit button and threw up an error that it's broken and contact support to remove it. You can just ignore it and hit enter after putting the code in, and I've forgot to screenshot it until now, just throwing it out there to put in the backlog.
Comments
I would say "don't be a dick" should apply equally to a provider or member.
Your example about Hetzner does not contradict my earlier comment
All the provider needs to do is say (somewhere) what and when things are happening to avoid the suspension.
I don't want to load the mods with any extra work but there should be a standard rule for this.
The provider is not providing, so suspend.
To avoid issues this must be node related NOT user related.
1 month is (I believe) a very reasonable period.
Virmach is NOT worth the risk.
i think its a little heavy to impose some kind of SLA as:
I bench YABS 24/7/365 unless it's a leap year.
So, did anyone heard anything from VirMach?
Website update, blog update (LOL), ticket update, status update? Anything?
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
https://lowendspirit.com/uploads/editor/gi/ippw0lcmqowk.png
@cybertech
I think these are very reasonable comments particularly
I still feel there should be a way to indicate a provider is not providing.
Just throwing out an idea - how about a "Provider not Providing" thread (sticky) in which a provider can be named if the criteria (whatever that is) is met. The provider details could be removed if they subsequently return to normality. The thread should be locked and an entry is made or removed based on confirmed posts by members.
At least this method means vetting of the provider remains consistent and should not stop providers from coming to LES.
Also a regular comment is 'do your own research', well at least the "Provider not providing" thread would be a good starting point.
Virmach is NOT worth the risk.
It's kind of a pain, that, in the days of having the ability to search, people don't want to have to do their own research. Someone else has to do the work to make one's life less of a pain. We're on page 410. Is it really that hard to see what one is buying into?
As opposed to the Complain, Moan, Praise thread which is generally one of the most active threads on the site?
Come on, I think you are just 'discussing' for the sake of it
So what is it, complain, moan or praise - depending upon how quiet people are (because they know what @VirMach is like), visitors could easily get the wrong impression. I agree after my 'discussion' they may get a different impression (I hope).
As far as the OP comment 410 pages - that could be seen as a real positive and would anyone read 410 pages.
I do feel that a number of people on here just feel like 'leave it alone' we are happy but without discussion LES will just remain stagnant.
Virmach is NOT worth the risk.
LET THE CHICKENS BE FREE, THE CHICKEN FARM HAS FAILED.
UNLEASH THE CHICKENS NOW!
Free NAT KVM | Free NAT LXC
virmach.com.> @msatt said:
virmach.com itself references TrustPilot, where currently the rating is 1.5, so fine, don't depend on LES, which isn't referenced there. Of course, one does have to look past the retarded local site rating of 4.1, but the "Review us on TrustPilot" is right there beside it. TrustPilot prefers recent ratings over ancient ones, so it tries to emphasize current and to diminish ancient history.
Look 'guys' I have tried to have a sensible balanced discussion but we seem to be moving away from the focus.
A provider should provide.
A provider could have a brilliant trustpilot but do a runner or something worse. Why should trustpilot or google or anything else be the source of information when there could be the source on LES.
Why should people like me make these 'stupid' comments everything is working fine.....
Virmach is NOT worth the risk.
No, I just think you're trying to solve a problem that isn't a problem. I know, you're shocked.
Does any other provider have a 400+ page Complain/Moan/Praise thread? The very first post talks about what's currently wrong / broken. Nobody will go back the the first page? Okay, when was the last page that didn't have at least a couple people complaining about something being broken? Before you it was @jcn50. Before that it was ... @julensm ? @Flying_Chinaman ? I forget. They all blur together after a while.
Hey, discuss away.
( shrug ) You're passionate. Regardless, everything's not fine. Everything hasn't been fine since .... 2020? It ebbs and flows but it hasn't been 100% right since before I started. ColonCleansing broke contract and turned his shit off. IPs have been repossessed. ASRock motherboards had firmware bugs and once those were mostly mitigated they ate their NVMEs. Dedipath went under. Remote hands installed CPUs with a hammer. Hardware disappeared. Miami was blown down by a hurricane which was only surpassed by San Jose being destroyed by C'thulu. ( Right now you're not sure, 'Did Miami get blown down by a hurricane?' ). Frankly I'm stunned he wasn't affected by that OVH fire. It's messy. But he always comes back.
Is there a canary or something? @VirMach come on at least login here every tuesday
@skorous I think your reply and history lesson are admirable (genuinely).
Overall yes I do still see a problem and if this was my forum I would be doing something about it. However it is not and I can't change things. While I believe many readers understand my comments / feelings, the consensus appears to be against me. So I will stop pushing but with one proviso I will post my banner every two weeks or so to keep 'newbies' aware.
I hope that is acceptable to all.
Virmach is NOT worth the risk.
Just to be clear, * I * understand your comments/feelings. My disagreement is with whether they require any action at this point and if action were taken whether it would make a difference or just make more work for mods.
As decreed by the wise sage who created this thread, "I made this thread so that people can say what they want about VirMach's service. That includes the good, the bad, and the ugly. You want to say the same thing ten times, knock your socks off. I don't know how much good it will do, but go right ahead." -- @FrankZ
Just an idea, post it when it's relatively quiet for a while? Prob'ly no need when the post above you is, "OMG! ATLZ05 has been down for a month and I've got a 25% packet loss out of Oklahoma. Again." Not a directive obviously, just figuring it'll maximize your impact.
What I want to know is how many notifications are showing up (on the top left corner) for @Virmach as he should be getting 1 notification for every message that mentions him. As for @FrankZ , he should be getting 1 notification popup for every reply to a thread he created, so.... good luck!
It’s OK if you disagree with me. I can’t force you to be right!
IPv4: 32 bits of stress. IPv6: 128 bits of... well, more stress... Have anyone seen my subnet?
Implement real time notification pop-ups for @FrankZ
Someone should login to his account and enable email notifications for everything!
It’s OK if you disagree with me. I can’t force you to be right!
IPv4: 32 bits of stress. IPv6: 128 bits of... well, more stress... Have anyone seen my subnet?
There's a lot to catch up on and a lot to say, and I was going to compile everything into one big message, but I'll start here.
There was going to be an update as I mentioned some time ago, but San Jose was extremely upsetting and combined with this thread becoming harder to keep up with, I decided it would not be productive until everything was resolved. Of course, everything was not resolved and it only got worse from there. So let's go back to this location first and finally have some communication.
San Jose was one of those cases where I had to smile and nod. The message was very intentionally worded and it was frustrating, because I was waiting days for proper communication with "next steps" (that I never received, it just happened by chance that I was able to convince an engineer to help out.) At the time, and for the next several days, that is all that was known. After a couple years, thousands of IPv4, all it took was one new signup to cause a few (around 4?) blacklistings and within a few hours of sending an ambiguous email, the provider turned off connectivity and it took about a week of trying to figure out how they wanted us to process a suspension to request a removal for the blacklisting (without internet access.) I’m just tired of those types of situations and did not want to spend a few hours coming here to rant about it. I also did not want to give the provider a reason to get upset should they have anyone lurking around here as that's happened in the past.
That's all that was and as I mentioned, I'm tired. I don't want to do physical migrations over it as we may have done in the past, we just have to accept it.
Welcome back to the land of the living!
It’s OK if you disagree with me. I can’t force you to be right!
IPv4: 32 bits of stress. IPv6: 128 bits of... well, more stress... Have anyone seen my subnet?
Anything Oklahoma related, it’s still a beta, and it’s no longer anywhere close to a priority with everything else going on. It sucks, I really care about this location and I hate putting a pause on it, especially for the few members waiting for IP subnets on their dedicated servers since it’s a trivial task.
I do have some good news, the major routing problem has been partially resolved. It was something transit providers had to work out amongst each other, which took a good amount of time. And it’s still not fully resolved but mostly resolved. I do have a plan for it once it’s a focus again, should they not fully resolve it by then. I am just very very glad that I did not rush this location out. Yes, we’re losing a substantial amount of money on it as a result and as I mentioned, it sucks and is demotivating, but I’m so happy that the only people affected are the couple dozen people who specifically signed up to participate in the beta and were familiar with VirMach (and all the negatives that may involve.) Rather than hundreds or thousands of random people having a terrible first experience with this location as its not meant to be some cheap neglected location. It’s definitely helpful that I can be in a position where I can just go “okay, not now” for this location, no matter what.
Most if not all of the issues people were describing were/are related to the mentioned routing problems, including the dedicated control panel (which thankfully are not a result of me doing something horribly wrong as I initially thought could be possible.) Everyone will of course get service extensions here. Even if not explicitly owed for the beta or requested, it’s just something I’ll be doing because we can. The issue being resolved partially mid-September was confirmation of the above and then working with the transit provider to implement an actual solution followed (which means the issue re-appeared to some level and is improving.)
We missed you
Welcome back @VirMach
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@VirMach Just so you have a record of it, for OKC:
Than=compare;then=sequence:brought=bring;bought=buy:staffs=pile of sticks:informations/infos=no plural.
It wisnae me! A big boy done it and ran away. || NVMe2G for life! until death (the end is nigh).
still no virtfusion?
I bench YABS 24/7/365 unless it's a leap year.
Thanks for the update! Hopefully you don't get TOO demotivated from the OKC issues, at least on my end everything there has been solidly in the "yep, beta" category, and I'm not at all stressed about you getting to it when you get to it. I definitely noticed that the routing issues were temporarily fixed on my dedi, and was also able to get to the panel to reboot it at that time, so I closed the ticket about it. It's back to having routing issues, so I'm just checking in on it daily, but I figured it was something like your upstream dragging their feet.
Let me throw an unrelated super-low-priority thing on your plate just because I don't think I've seen it mentioned before. Email 2FA still works just fine, but sometime after the site redesign, it lost the submit button and threw up an error that it's broken and contact support to remove it. You can just ignore it and hit enter after putting the code in, and I've forgot to screenshot it until now, just throwing it out there to put in the backlog.
Wake me up when VirBot is back....
Welcome @VirMach
Hope all is well
Controls still locked, but at least it's online
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
https://lowendspirit.com/uploads/editor/gi/ippw0lcmqowk.png