HostDzire VPS Suspended Without Notice – KYC Demanded Before Any Explanation

donB · December 20

Hi community!

I’m sharing my experience with HostDize so others can make an informed decision.

My VPS services were suspended without any prior notice, warning, or request for clarification. There was no communication about:

any policy violation,
any complaint on my IP,
or any activity that allegedly triggered the suspension.

When I contacted support, I was immediately demanded full KYC documents (passport, photograph, address proof, etc.) before they were willing to explain why my services were suspended.

In fact, I had recently purchased a 1-year annual VPS from the Blackfriday deals this year!

I was never asked to share my personal documents with the host while I was ordering and making the purchases. In the interest of transparency, I've been trying to understand from HostDZire.

what triggered the suspension,
whether there was a complaint or abuse report,
and the basis for suddenly demanding personal documents now, after arbitrarily suspending my services without any reason whatsover.

These questions were not answered.

HostDize has publicly shared a 99% blurred image succumbing to pressure (no clue if it's real or AI generated; Link: https://i.postimg.cc/c4Nsz2zt/image.png ) stating that they'd received that 'complaint' from the law enforcement agencies.

No where can you make out anything, thanks to the blur. And now HostDzire demands my private information, under the garb of a blurred image. They don't need my KYC to serve me the complaint copy, if it's legit.

What stops them from sharing the so-called complaint to me on my registered email address?
Why are my other services suspended?
India's been prey to many fake cyber-fraud notices. And in the era of AI, it isn't a big deal.

Again, no answers.

This creates a concerning situation:

You pay for a service.
Service gets suspended before anything else
No notice or explanation is given
Customers are pressured to submit sensitive personal documents
Transparency is withheld until compliance

At no point was proportionality observed. Even basic, non-sensitive information (like “there was an abuse report” or “policy X was triggered”) was refused.

I understand KYC requirements where legally mandated - but suspending services first and refusing to explain anything unless personal documents are handed over is not acceptable.

Prospective customers should be aware that:

Your services can be suspended without warning
You may not be told why
You may be required to submit sensitive KYC documents just to get an explanation

I’m posting this as a factual account so others can make an informed decision.

Thank you!

DataRecovery · December 20

@donB said:
they'd received that 'complaint' from the law enforcement agencies.

This is what you should be worried about, not the suspension.

Indian law enforcement is after you.
Get a safe house and lie low for a while — they'll be looking for you.

donB · December 20

@DataRecovery said:

@donB said:
they'd received that 'complaint' from the law enforcement agencies.

This is what you should be worried about, not the suspension.

Indian law enforcement is after you.
Get a safe house and lie low for a while — they'll be looking for you.

Thanks for that kind advice.

I'd have no trouble in cooperating with the agencies, but I'll need to first know what the complaint is.

backtogeek · December 20

@donB said:

@DataRecovery said:

@donB said:
they'd received that 'complaint' from the law enforcement agencies.

This is what you should be worried about, not the suspension.

Indian law enforcement is after you.
Get a safe house and lie low for a while — they'll be looking for you.

Thanks for that kind advice.

I'd have no trouble in cooperating with the agencies, but I'll need to first know what the complaint is.

Well you know which agency it is, you know what your IP is, give them a call or send an email and ask for further information, if it's legit then the host literally can't tell you.

root · December 20

If there is a legal abuse report, there isn't much one can do, but contact the legal agency which issued the legal complaint.

donB · December 21

@backtogeek said: Well you know which agency it is, you know what your IP is, give them a call or send an email and ask for further information, if it's legit then the host literally can't tell you.

No, none of that information has been shared. Just a letterhead with 99% of content blurred. Showing one line "fraud" or something.

In any case, I suspect that the complain on the IP is on the previous user/service since I had purchased the service like 3 weeks back. The host doesn't come out on this basic check either, although they have the abuse dates in the complaint copy (blurred).

I've sought a refund. They obliged. Matter closed.

But the point remains - customers must exercise caution in such cases. Just wanted to share my experience.

backtogeek · December 21

@donB said:

@backtogeek said: Well you know which agency it is, you know what your IP is, give them a call or send an email and ask for further information, if it's legit then the host literally can't tell you.

No, none of that information has been shared. Just a letterhead with 99% of content blurred. Showing one line "fraud" or something.

In any case, I suspect that the complain on the IP is on the previous user/service since I had purchased the service like 3 weeks back. The host doesn't come out on this basic check either, although they have the abuse dates in the complaint copy (blurred).

I've sought a refund. They obliged. Matter closed.

But the point remains - customers must exercise caution in such cases. Just wanted to share my experience.

mahapolice.gov.in I see it on the image you posted, you know what IP you had, just contact them and ask? You have nothing to hide right? You can prove when you took responsibility for the IP right?

If the host got a legal complaint even if it's not your fault, they can't communicate with you about it, it's not their fault even if it's not yours.

If you just have an axe to grind you are grinding it in the wrong place, you have options, take one.

To be honest it's amazing they even gave you that redacted document.

If this thread is supposed to get some sort of forced action out of them it won't.

Contact the police and/or reverse the charge, move on, that's all you can do.

veren01 · December 21

What stops them from sharing the so-called complaint to me on my registered email address?

Possibly a gag order included in the notice that they got. It's not uncommon

Why are my other services suspended?

Because the letter probably called on the provider to halt any and all services provided to you. Wouldn't be surprised if they asked for all of the data stored on your services. Hope you encrypted your disks/images

India's been prey to many fake cyber-fraud notices. And in the era of AI, it isn't a big deal.

Considering Hostdzire is registered and based in India, I would assume they know what their government's legal notices looks like and who to contact if they need to double check

I second backtogeek's recommendations and contact the appropriate authorities directly.

terrorgen · December 21

@backtogeek said:
If the host got a legal complaint even if it's not your fault, they can't communicate with you about it, it's not their fault even if it's not yours.

This is very strange indeed. If you're accused of something you have the right to know what you are accused of.

backtogeek · December 21

@terrorgen said:

@backtogeek said:
If the host got a legal complaint even if it's not your fault, they can't communicate with you about it, it's not their fault even if it's not yours.

This is very strange indeed. If you're accused of something you have the right to know what you are accused of.

I agree, but that's usually how it goes.

And also the host won't know the specifics, you usually just get a legal notice which requests that you disclose the bare minimum etc but permits you to suspend services.

MallocVoidstar · 12:49AM

@terrorgen said:

@backtogeek said:
If the host got a legal complaint even if it's not your fault, they can't communicate with you about it, it's not their fault even if it's not yours.

This is very strange indeed. If you're accused of something you have the right to know what you are accused of.

This is not a universal right, does it apply to this specific circumstance in India?

terrorgen · 4:22AM

@MallocVoidstar said:

@terrorgen said:

@backtogeek said:
If the host got a legal complaint even if it's not your fault, they can't communicate with you about it, it's not their fault even if it's not yours.

This is very strange indeed. If you're accused of something you have the right to know what you are accused of.

This is not a universal right, does it apply to this specific circumstance in India?

"I have a problem with you, but I am not going to tell you why. So please pay me $1000 and I won't bother you anymore"

Doesn't check out.

cybertech · 4:35AM

@donB so what exactly are you hosting?

MallocVoidstar · 4:39AM

@terrorgen said:

@MallocVoidstar said:

@terrorgen said:

@backtogeek said:
If the host got a legal complaint even if it's not your fault, they can't communicate with you about it, it's not their fault even if it's not yours.

This is very strange indeed. If you're accused of something you have the right to know what you are accused of.

This is not a universal right, does it apply to this specific circumstance in India?

"I have a problem with you, but I am not going to tell you why. So please pay me $1000 and I won't bother you anymore"

Doesn't check out.

The US can send national security letters saying "give us all the info you have on X, if you tell them you're doing this you're going to jail", does India have something similar?

HostDzire VPS Suspended Without Notice – KYC Demanded Before Any Explanation

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