MXroute LES Feature Requests

jarland · February 26

Hey friends,

I know I have a healthy number of customers here. I wanted to ask you, and also anyone who may be interested in the product if a feature exists later, what you'd like to see in the service. It's not a guarantee that it'll be implemented, it's just a targeted "give me your wishlist" request.

Some things already in the pipeline:

Transactional email product.
Full view of relevant SMTP logs, nothing missing, super fast, total insight.
New in-house webmail client with Cal/CardDAV implemented automatically
More advanced options for inbound filters (enable/disable most ACLs)

AnthonySmith · February 26

I keep looking at mxroute reseller API options for other projects, I kept getting hung up on something that was a limitation.

I just can't remember exactly what right now but I will try to spend some time next week doing it again and give you the feedback

AnthonySmith · February 26

Also: good to see you here 😁

jarland · February 26

@AnthonySmith said:
I keep looking at mxroute reseller API options for other projects, I kept getting hung up on something that was a limitation.

I just can't remember exactly what right now but I will try to spend some time next week doing it again and give you the feedback

It's well positioned for quick changes. The whole new panel was built as an API translation layer and it just plugs right in.

bikegremlin · February 26

@jarland said:
Hey friends,

I know I have a healthy number of customers here. I wanted to ask you, and also anyone who may be interested in the product if a feature exists later, what you'd like to see in the service. It's not a guarantee that it'll be implemented, it's just a targeted "give me your wishlist" request.

Some things already in the pipeline:

Transactional email product.

Full view of relevant SMTP logs, nothing missing, super fast, total insight.

New in-house webmail client with Cal/CardDAV implemented automatically

More advanced options for inbound filters (enable/disable most ACLs)

Outbound email cound and alarm past X number of emails - to help me fix rogue scripts and rogue clients/users doing silly stuff.

Inbox storage space alarm configuration.

Example: SmarterMail (far from the fastest, most stable software I've used) lets me configure emails to me when a mail account sends more than X emails within one hour, sends an email larger than Y MB, or gets over ZZ% full.

Relja AnotherArticleComingUp Novovic

bikegremlin · February 26

@AnthonySmith said:
Also: good to see you here 😁

Make LES great again!
LOL

MichaelCee · February 26

Reseller logo upload in the panel. Any changes of opinion/workload?

jarland · February 26

@MichaelCee said:
Reseller logo upload in the panel. Any changes of opinion/workload?

I mean while I don't like it, I can imagine it's going to get suggested enough over time that I'll give in

MichaelCee · February 26

@jarland said:

@MichaelCee said:
Reseller logo upload in the panel. Any changes of opinion/workload?

I mean while I don't like it, I can imagine it's going to get suggested enough over time that I'll give in

Might leave a good review if it somehow finds it way in before next year

cservers · February 26

@jarland said:
Hey friends,

I know I have a healthy number of customers here. I wanted to ask you, and also anyone who may be interested in the product if a feature exists later, what you'd like to see in the service. It's not a guarantee that it'll be implemented, it's just a targeted "give me your wishlist" request.

Some things already in the pipeline:

Transactional email product.

Full view of relevant SMTP logs, nothing missing, super fast, total insight.

New in-house webmail client with Cal/CardDAV implemented automatically

More advanced options for inbound filters (enable/disable most ACLs)

Options for trusted users/companies to increase their maximum outbound e-mail allowance per hour, for punctual or specific usages (e.g. machine-sent transactional e-mails), past the 400-email mark, would be nice. Even with KYC if you needed to.

Not_Oles · February 26

Hi @jarland!

A while back I was using email services from a big provider. A customer wrote me an email, and I replied -- by hand, not automatically.

The big provider's email service had outgoing email spam filters which mistakenly flagged my reply to my customer's email as spam. They dropped my email, and they did not tell me what was happening.

My customer, having received no reply, introduced me to Paypal chargebacks.

May I please ask,

does MXRoute use outgoing spam filtration?
How does MXRoute minimize false spam positives on outgoing ham?
And, does MXRoute inform customers when an outgoing email is classified as spam?

Possible feature request: ability to turn off outgoing spam filtration on a per customer basis.

Thanks, and always best wishes!

Tom

jarland · February 27

@Not_Oles said:
Hi @jarland!

A while back I was using email services from a big provider. A customer wrote me an email, and I replied -- by hand, not automatically.

The big provider's email service had outgoing email spam filters which mistakenly flagged my reply to my customer's email as spam. They dropped my email, and they did not tell me what was happening.

My customer, having received no reply, introduced me to Paypal chargebacks.

May I please ask,

does MXRoute use outgoing spam filtration?

How does MXRoute minimize false spam positives on outgoing ham?

And, does MXRoute inform customers when an outgoing email is classified as spam?

Possible feature request: ability to turn off outgoing spam filtration on a per customer basis.

Thanks, and always best wishes!

Tom

We do, but you get an immediate bounce. False positives for it are very rare, it’s mostly intended to protect IP reputation from a compromised account kicking off and just demolishing every IP’s reputation immediately. It’s definitely one of the key components to any effort to maintain inbox delivery so while I won’t ever allow disabling it, keeping false positives little to none is an absolute requirement.

Right now almost every false positive is arguable because it’s someone trying to manually forward a phishing email out, which obviously you can’t easily tell intent there systematically but I am learning how to do so. The rest are just people from Brazil trying to send emails with Blogger links in them (no less than 10000:1 spam to ham ratio with those links right now). And all the rest are actual compromised email accounts we were able to catch before they sent spam.

But, if I hear you here and combine it with my needs, it sounds like what might do the trick is to make sure you get clear insight into it and perhaps an ability to deal with the situation in a quick self-service kind of way. Although I doubt you’d ever have to anyway, making the rare events smooth sure doesn’t hurt. Good idea you just walked me into 💜

Not_Oles · February 27

@jarland said: you get an immediate bounce.

This is great!

@jarland said: an ability to deal with the situation in a quick self-service kind of way.

Perhaps already provided by the bounce! Referring to my previous situation at the big provider, at least I would have known that something was happening!

@jarland said: perhaps an ability to deal with the situation in a quick self-service kind of way. Although I doubt you’d ever have to anyway, making the rare events smooth sure doesn’t hurt.

It happened to me!

As you know, there is a big advantage to providers in making the ability to deal with rare situations somehow available. Not doing that cost the other provider years of my monthly payments.

@jarland said: Good idea you just walked me into 💜

I would be very interested to hear details about further progress MXRoute makes!

Is it too crazy to imagine that you might have time to post an example of a bounced outgoing email detected as spam, with headers, and with the bounce message?

Thanks again!

bingobangobongo · February 27

@jarland said:
Hey friends,

I know I have a healthy number of customers here. I wanted to ask you, and also anyone who may be interested in the product if a feature exists later, what you'd like to see in the service. It's not a guarantee that it'll be implemented, it's just a targeted "give me your wishlist" request.

- Transactional email product.

A good/better way to handle mail/sync on iPhone - ActiveSync is the goal, much cleaner for battery then pull and Apple f'd us all removing imap push. I know it's either annoying, crappy experience or expensive - maybe there's a better way?

I'd also like to see an O365/gmail/zimbra - but better with API and plugins/provisioning, along with a nice panel integrated for Spam - but definitely asking too much there haha

ahnlak · February 27

Full logs is the gap I'm most conscious of, so very excited to see that landing.

A slick enough webmail to ween the last of my users off gmail would be nice, but probably impossible.

node1992 · February 27

Full log would be my vote too.

As for cal/card dav, why no offer sogo webmail? It include dav by default unlike hacky way to integrate with roundcube.

hyperton · February 27

Firefox extension. I know there's one from a customer, but would prefer the one published directly from mxroute.

jarland · February 27

@node1992 said:
Full log would be my vote too.

As for cal/card dav, why no offer sogo webmail? It include dav by default unlike hacky way to integrate with roundcube.

It doesn't integrate well with our backend. The effort to modify it to do so is, in my opinion, better spent on an in house webmail. You can see a buggy preview: https://webmailbeta.mxroute.com

node1992 · February 27

@jarland said:

@node1992 said:
Full log would be my vote too.

As for cal/card dav, why no offer sogo webmail? It include dav by default unlike hacky way to integrate with roundcube.

It doesn't integrate well with our backend. The effort to modify it to do so is, in my opinion, better spent on an in house webmail. You can see a buggy preview: https://webmailbeta.mxroute.com

Holy batman, that is awesome. Didn't expect to get inhouse webmail treatment. Made me think the dirt cheap i paid is nothing compared to your effort here.

motafokabr · February 27

@jarland said:
The rest are just people from Brazil trying to send emails with Blogger links in them (no less than 10000:1 spam to ham ratio with those links right now).

I started to feel discriminated because of my background, then I remembered the amount of emails that I used to receive from friends and family back in BR with those weird blogs/foruns/cheap websites filled with ads, popups, etc.
And I came to the conclusion that jar is right on point on this one.

I would love to see the catch-all expanding into something similar to Simple Login, or even better, Addy.io
Those are great tools to manage subscription emails and discover who is leaking your data.

jarland · 2:32AM

@Not_Oles said: Is it too crazy to imagine that you might have time to post an example of a bounced outgoing email detected as spam, with headers, and with the bounce message?

It's really bad right now. It looks something like this:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
host filtergroup.mxroute.com [140.82.40.27]
SMTP error from remote mail server after end of data:
554 5.7.1 Matched map: ALERT_SUBJ

But these systems were designed years ago before the customer base completely shifted. This year is all about going over every single detail like this and finally making it into something that feels right.

oloke · 3:23AM

nice to see you here @jarland

jarland · 3:49AM

@oloke said:
nice to see you here @jarland

Nice to be among friends.

Not_Oles · 4:06AM

@jarland said:

[email protected]
host filtergroup.mxroute.com [140.82.40.27]
SMTP error from remote mail server after end of data:
554 5.7.1 Matched map: ALERT_SUBJ

Thanks! But this seems possibly not what I meant to ask about.

If I understand right, this is a permanent error from a "remote mail server."

Is the remote mail server Gmail? Or is it another step up the line but still at MXRoute?

@jarland said: It's really bad right now.

It's a lovely opportunity! Low hanging fruit for an important (IMHO) service improvement to clearly say what happened when a message is blocked.

Of course, it's waaay better than just dropping the email like what happened to me before. At least your customer knows that the email didn't get delivered!

Thanks for posting this! Much appreciated!

jarland · 4:20AM

@Not_Oles said:

@jarland said:
[email protected]
host filtergroup.mxroute.com [140.82.40.27]
SMTP error from remote mail server after end of data:
554 5.7.1 Matched map: ALERT_SUBJ
Thanks! But this seems possibly not what I meant to ask about.

If I understand right, this is a permanent error from a "remote mail server."

Is the remote mail server Gmail? Or is it another step up the line but still at MXRoute?

@jarland said: It's really bad right now.

It's a lovely opportunity! Low hanging fruit for an important (IMHO) service improvement to clearly say what happened when a message is blocked.

Of course, it's waaay better than just dropping the email like what happened to me before. At least your customer knows that the email didn't get delivered!

Thanks for posting this! Much appreciated!

Yeah it’s the next server in line that catches it. Right now it goes mail server > filter > relay. The new relay will have the filtering built in and better workflows. Most of it is done, but this round I’m aiming for “gorgeous and makes people feel good at every step” before final deploy.

Not_Oles · 4:22AM

@jarland Awesome! If I can help you in some way, please let me know! Best wishes!

WSS · 5:08AM

Needs X-Dicks filters.

jarland · 5:16AM

@WSS said:
Needs X-Dicks filters.

What if we put X-Fuck-Count in the header and set the value to the number of times the word "fuck" is mentioned in the body?

bikegremlin · 6:20AM

@jarland said:

@WSS said:
Needs X-Dicks filters.

What if we put X-Fuck-Count in the header and set the value to the number of times the word "fuck" is mentioned in the body?

Any values under 5 should go straight to spam-blocker!

MXroute LES Feature Requests

Comments

- Transactional email product.