@TheDP said:
Looking at the ticket, he made it clear that he owns the trademarks for LowEndBox and LowEndTalk, but at no point did he state that using the name "LowEnd" and those domains mentioned, violates or infringes on his trademark, nor did he claim it constitutes a trademark violation.
I have a slightly different view. For privacy reasons, I’m not allowed to quote the ticket. Perhaps I also implied something that wasn’t actually there. In any case, I’d like to apologize for any discrepancies and any mistakes on my part.
As far as I am concerned @AGXL your site and its many options are very good.
I have no idea who @GoMaKe is, or your relationship but my advice would be keep going and you have my support (in the PM).
@TheDP said:
Looking at the ticket, he made it clear that he owns the trademarks for LowEndBox and LowEndTalk, but at no point did he state that using the name "LowEnd" and those domains mentioned, violates or infringes on his trademark, nor did he claim it constitutes a trademark violation.
I have a slightly different view. For privacy reasons, I’m not allowed to quote the ticket. Perhaps I also implied something that wasn’t actually there. In any case, I’d like to apologize for any discrepancies and any mistakes on my part.
@DrNutella said:
You promised slow response times yet you respond so quickly. Can I expect the same from your support? Under promise and insanely overdeliver?
I’m glad you’re calling my response time 'quickly'. Actually, people usually call me a 'slowpoke' or 'slow coach'. Just the day before yesterday, I lost a relatively well-paying client because I didn't reply within 30 minutes late in the evening on a public holiday.
You should never overpromise. Being down-to-earth and honest is much better. By the way, please excuse my late reply.
@DrNutella said:
You promised slow response times yet you respond so quickly. Can I expect the same from your support? Under promise and insanely overdeliver?
I’m glad you’re calling my response time 'quickly'. Actually, people usually call me a 'slowpoke' or 'slow coach'. Just the day before yesterday, I lost a relatively well-paying client because I didn't reply within 30 minutes late in the evening on a public holiday.
You should never overpromise. Being down-to-earth and honest is much better. By the way, please excuse my late reply.
Honestly, I've had clients like that before - in the long run, you're better off without them.
@AGXL said: Just the day before yesterday, I lost a relatively well-paying client because I didn't reply within 30 minutes late in the evening on a public holiday.
As per @ahnlak's comment, this would be a terrible client. If they're like that during the evening of a public holiday, they're going to expect you to answer the phone any time of the day. Unless you can charge them a rate high enough to reflect effectively being on call 24/7, it's just not worth dealing with someone like that.
@AGXL said: Just the day before yesterday, I lost a relatively well-paying client because I didn't reply within 30 minutes late in the evening on a public holiday.
As per @ahnlak's comment, this would be a terrible client. If they're like that during the evening of a public holiday, they're going to expect you to answer the phone any time of the day. Unless you can charge them a rate high enough to reflect effectively being on call 24/7, it's just not worth dealing with someone like that.
This would be a terrible client DEPENDING ON HOW YOU MARKETED YOUR SERVICES.
If I'm paying multiple-thousands per month with a 10 minute SLA, a 30 minute delay in response is not acceptable.
On lowend, depending on impact, multi-day response times are fine.
@AGXL said: Just the day before yesterday, I lost a relatively well-paying client because I didn't reply within 30 minutes late in the evening on a public holiday.
As per @ahnlak's comment, this would be a terrible client. If they're like that during the evening of a public holiday, they're going to expect you to answer the phone any time of the day. Unless you can charge them a rate high enough to reflect effectively being on call 24/7, it's just not worth dealing with someone like that.
This would be a terrible client DEPENDING ON HOW YOU MARKETED YOUR SERVICES.
If I'm paying multiple-thousands per month with a 10 minute SLA, a 30 minute delay in response is not acceptable.
On lowend, depending on impact, multi-day response times are fine.
A client paying multi thousands per month still needs to agree with specific SLAs. The response time is about 10 or 15 mins for the support team to "accept" the issue, but if they need engineering support, the SLAs are usually around 24 to 48 hours for the engineer to respond.
I speak fluent sarcasm and broken logic. | I would agree with you, but thæn we’d both be wrong.
@AGXL said: Just the day before yesterday, I lost a relatively well-paying client because I didn't reply within 30 minutes late in the evening on a public holiday.
As per @ahnlak's comment, this would be a terrible client. If they're like that during the evening of a public holiday, they're going to expect you to answer the phone any time of the day. Unless you can charge them a rate high enough to reflect effectively being on call 24/7, it's just not worth dealing with someone like that.
This would be a terrible client DEPENDING ON HOW YOU MARKETED YOUR SERVICES.
If I'm paying multiple-thousands per month with a 10 minute SLA, a 30 minute delay in response is not acceptable.
On lowend, depending on impact, multi-day response times are fine.
The clients demanding an immediate response out of hours are almost never the ones willing to pay for it.
I don't often fire clients, but for those I make an exception :-)
@AGXL said: Just the day before yesterday, I lost a relatively well-paying client because I didn't reply within 30 minutes late in the evening on a public holiday.
As per @ahnlak's comment, this would be a terrible client. If they're like that during the evening of a public holiday, they're going to expect you to answer the phone any time of the day. Unless you can charge them a rate high enough to reflect effectively being on call 24/7, it's just not worth dealing with someone like that.
This would be a terrible client DEPENDING ON HOW YOU MARKETED YOUR SERVICES.
If I'm paying multiple-thousands per month with a 10 minute SLA, a 30 minute delay in response is not acceptable.
On lowend, depending on impact, multi-day response times are fine.
The clients demanding an immediate response out of hours are almost never the ones willing to pay for it.
I don't often fire clients, but for those I make an exception :-)
Unless you are a bank and the user is complaining about a hacked bank account or stolen credit card, ignore or let go of these clients.
I speak fluent sarcasm and broken logic. | I would agree with you, but thæn we’d both be wrong.
Comments
I have a slightly different view. For privacy reasons, I’m not allowed to quote the ticket. Perhaps I also implied something that wasn’t actually there. In any case, I’d like to apologize for any discrepancies and any mistakes on my part.
Regarding the provision of a copy of the database with the URL links, it might be difficult to publish it in the Internet Archive for privacy reasons.
You’re absolutely right - my work isn’t good enough right now - I’ll do better.
As far as I am concerned @AGXL your site and its many options are very good.
I have no idea who @GoMaKe is, or your relationship but my advice would be keep going and you have my support (in the PM).
Get your FREE VPS if you develop Open Source software
Congrats.
Good look with the low end shortening
Your projects aren't rubbish if you enjoy working on them and learned something while doing it.
Are you saying if we didn't enjoy working on it and don't learn something new while doing it, thæn our project is rubbish?
How about if someone learned nothing while hated working on it? Like doing their job?
I speak fluent sarcasm and broken logic. | I would agree with you, but thæn we’d both be wrong.
You promised slow response times yet you respond so quickly. Can I expect the same from your support? Under promise and insanely overdeliver?
Insert signature here, $5 tip required
If you didn't enjoy working on it and didn't learn anything, then it's rubbish. Yes, most work projects are rubbish
I speak fluent sarcasm and broken logic. | I would agree with you, but thæn we’d both be wrong.
I’m glad you’re calling my response time 'quickly'. Actually, people usually call me a 'slowpoke' or 'slow coach'.
Just the day before yesterday, I lost a relatively well-paying client because I didn't reply within 30 minutes late in the evening on a public holiday.
You should never overpromise. Being down-to-earth and honest is much better. By the way, please excuse my late reply.
Honestly, I've had clients like that before - in the long run, you're better off without them.
As per @ahnlak's comment, this would be a terrible client. If they're like that during the evening of a public holiday, they're going to expect you to answer the phone any time of the day. Unless you can charge them a rate high enough to reflect effectively being on call 24/7, it's just not worth dealing with someone like that.
This would be a terrible client DEPENDING ON HOW YOU MARKETED YOUR SERVICES.
If I'm paying multiple-thousands per month with a 10 minute SLA, a 30 minute delay in response is not acceptable.
On lowend, depending on impact, multi-day response times are fine.
Hey teamacc. You're a dick. (c) Jon Biloh, 2020.
A client paying multi thousands per month still needs to agree with specific SLAs. The response time is about 10 or 15 mins for the support team to "accept" the issue, but if they need engineering support, the SLAs are usually around 24 to 48 hours for the engineer to respond.
I speak fluent sarcasm and broken logic. | I would agree with you, but thæn we’d both be wrong.
I pooped today.
Equally retarded and retired.
The clients demanding an immediate response out of hours are almost never the ones willing to pay for it.
I don't often fire clients, but for those I make an exception :-)
Unless you are a bank and the user is complaining about a hacked bank account or stolen credit card, ignore or let go of these clients.
I speak fluent sarcasm and broken logic. | I would agree with you, but thæn we’d both be wrong.
Congratulations! As long as you can still manage on your own, everything is fine.
Thanks for the project!