Anyone else having issues logging in on MyW Client Area? (seems like it's just me)

YmpkerYmpker OGContent Writer
edited July 2021 in General

Edit: Seems like I am the only one having this issue.

Can't login to the client area right now. Neither on https://myw.pt/manager/login nor on https://myw.pt/login. The later redirects to the first.

I remember there was always some bugging with the two different login urls but neither will work right now.

Opening a ticket via "Contact us" won't work: When I go there, write the ticket and click "Submit" I am redirected to the login link with the same error message as seen above.

Tagging @MikePT

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Comments

  • MichaelCeeMichaelCee Hosting ProviderOGServices Provider
    edited July 2021

    I'm fine @ WHMCS (manager)

    Also not being linked to the HTML login (it's taking me to WHMCS). That might have been fixed in the last few seconds cause I remember it came back after Mike initially changed it.

    Edit: Tried cache/cookies/device?

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  • YmpkerYmpker OGContent Writer

    Damn, maybe my spanish IP is blocked because someone ate too many tacos or smth?
    Thanks for the reply @MichaelCee . Maybe it's a "just me" issue.

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  • bikegremlinbikegremlin ModeratorOGContent Writer
    edited July 2021

    Just gave it a try. Seems to load a bit slower, but worked from the first try.

    I have lifetimes only, so hadn't logged into the client page for ages - always went directly to DirectAdmin login. :)

    Tried also using a VPN and a browser AdBlocker - just in case. Worked fine.

    Thanked by (1)Ympker

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  • YmpkerYmpker OGContent Writer

    @bikegremlin said:
    Just gave it a try. Seems to load a bit slower, but worked from the first try.

    I have lifetimes only, so hadn't logged into the client page for ages - always went directly to DirectAdmin login. :)

    Tried also using a VPN and a browser AdBlocker - just in case. Worked fine.

    I always went through the regular login (also lifetime). Can you send me the DA login url?

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  • AaronSSAaronSS

    No issue here. I just tried it :)

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  • bikegremlinbikegremlin ModeratorOGContent Writer
    edited July 2021

    @Ympker said:

    @bikegremlin said:
    Just gave it a try. Seems to load a bit slower, but worked from the first try.

    I have lifetimes only, so hadn't logged into the client page for ages - always went directly to DirectAdmin login. :)

    Tried also using a VPN and a browser AdBlocker - just in case. Worked fine.

    I always went through the regular login (also lifetime). Can you send me the DA login url?

    I had it set up to use one of my domains using a CNAME. But the server hostname (for the German server) is... should this be PM-d only? Mike?

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  • YmpkerYmpker OGContent Writer
    edited July 2021

    @bikegremlin said:

    @Ympker said:

    @bikegremlin said:
    Just gave it a try. Seems to load a bit slower, but worked from the first try.

    I have lifetimes only, so hadn't logged into the client page for ages - always went directly to DirectAdmin login. :)

    Tried also using a VPN and a browser AdBlocker - just in case. Worked fine.

    I always went through the regular login (also lifetime). Can you send me the DA login url?

    I had it set up to use one of my domains using a CNAME. But the server hostname (for the German server) is:
    removed
    using port 2222 for DirectAdmin. Hence:
    https://removedforsecurity

    Thanks! Direct Admin login seems to work. Can't access client area, though.

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  • NeoonNeoon OG

    Well, try password reset and use that to login.
    I have a similar bug on Virmach.

    Even if the password matches, it dosen't let you login.

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  • YmpkerYmpker OGContent Writer

    @Neoon said:
    Well, try password reset and use that to login.
    I have a similar bug on Virmach.

    Even if the password matches, it dosen't let you login.

    Password reset throws me this:

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  • NeoonNeoon OG

    @Ympker said:

    @Neoon said:
    Well, try password reset and use that to login.
    I have a similar bug on Virmach.

    Even if the password matches, it dosen't let you login.

    Password reset throws me this:

    Well, lost case then.

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  • deankdeank OG

    It has been declared that OP is a lost cause.

    Therefore, the end is nigh.

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  • YmpkerYmpker OGContent Writer

    PMed @MikePT for further discussing as the problem seems to be on my side for the most part (minus the apparently not working ticket submit and pw reset which I am still not sure if only happens for me or also others) :)

    Thanked by (1)MikePT

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  • AaronSSAaronSS

    I think you can email [email protected] too :)

    Thanked by (2)Ympker MikePT
  • YmpkerYmpker OGContent Writer
    edited July 2021

    @AaronSS said:
    I think you can email [email protected] too :)

    Thanks for the help (guys)! Since it is not urgent I will just wait for Mike's reply to my PM here to not open even more communication channels and keep a streamlined conversation flow :)

    Thanked by (1)MikePT

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  • nyamenknyamenk

    No issue here :)

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  • chocolateshirtchocolateshirt OG

    I can confirm no issus from my end.

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  • YmpkerYmpker OGContent Writer

    Hmm, kinda weird since not being able to login would be one thing, but not being able to submit a ticket through "Contact us" and password reset not working made it look like it may also concern other people. Anyway, "glad" that I seem to be the only one facing that issue. Let's see what Mike can do :)

    Thanked by (2)MikePT nyamenk

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  • mikhomikho AdministratorOG

    Ad-blocker blocking the captcha?

    Had a similar issue with my WHMCS about a year ago when a change in the template system b0rked my custom template and denied everyone as the captcha didn’t work.

    Thanked by (2)Ympker MikePT

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  • YmpkerYmpker OGContent Writer
    edited July 2021

    @mikho said:
    Ad-blocker blocking the captcha?

    Had a similar issue with my WHMCS about a year ago when a change in the template system b0rked my custom template and denied everyone as the captcha didn’t work.

    Hmm, indeed I didn't see a CAPTCHA iirc. However also tried on my phone on LTE yesterday (to have a different IP) and my phone's browser does not have an adblocker. Still wouldn't work :/
    Maybe the captcha not showing is the key to the issue, though? Never paid attention whether there actually was a captcha upon login, though.

    Thanked by (1)MikePT

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  • MikePTMikePT Hosting ProviderOGServices Provider

    Hey guys!

    Thank you for helping each other! Thank you for helping @Ympker .

    I've asked him for further information, let's sort this - definitely, it' like his account is bugged. Let's blame WHMCS!

    Thanked by (1)Ympker
  • YmpkerYmpker OGContent Writer
    edited July 2021

    @MikePT said:
    Hey guys!

    Thank you for helping each other! Thank you for helping @Ympker .

    I've asked him for further information, let's sort this - definitely, it' like his account is bugged. Let's blame WHMCS!

    I am back in! Communication and troubleshooting has been straight forward and quick as expected of @MikePT :)

    I have to yet check if my laptop will let me login as well, later (just tried on my phone now).

    Thanks for everyone that was trying to help ;) Much appreciated!

    Definitely looks like it was some WHMCS glitch.

    Thanked by (1)MikePT

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  • MikePTMikePT Hosting ProviderOGServices Provider

    @Ympker said:

    @MikePT said:
    Hey guys!

    Thank you for helping each other! Thank you for helping @Ympker .

    I've asked him for further information, let's sort this - definitely, it' like his account is bugged. Let's blame WHMCS!

    I am back in! Communication and troubleshooting has been straight forward and quick as expected of @MikePT :)

    I have to yet check if my laptop will let me login as well, later (just tried on my phone now).

    Thanks for everyone that was trying to help ;) Much appreciated!

    Definitely looks like it was some WHMCS glitch.

    Set your laptop on fire!!! :P

    Thanked by (1)Ympker
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