C1v €30 price hike - heads-up for those still running a service

wankel · November 5

Hi all,

This message found by inbox recently:

Dear Customer,

We would like to inform you that, starting with your next service renewal, C1V Hosting – Lumanex S.r.l.
will update the fees for VPS, VPN, and Hosting services, as required by Article 11 of the General Contract
Conditions.
In recent months, infrastructure, energy, and connectivity costs have increased significantly across the
market, and in parallel, C1V Hosting – Lumanex S.r.l. has embarked on a process of technical and
qualitative improvement of its services.
We have strengthened our data centers, redundancy systems, and distribution network, with the aim of
ensuring higher performance, greater stability, and greater resilience for all active services.
To support these investments and continue to offer professional-level reliability and security standards,
starting with your next renewal, the fees for VPS, VPN, and Hosting services will be increased by €2.50/
month (or €30.00/year for annual plans). The price increase excludes VAT.
The new price will take effect automatically, unless you cancel within 90 days of this notice.
If you do not wish to accept the change, you may exercise your right of withdrawal without penalty within
90 days by logging into your customer area and selecting "My services → Withdrawal" on our website, or
by contacting us through the support portal https://helpdesk.c1vhosting.it/index.php?a=add&catid=19.
If you decide to exercise your right of withdrawal within the aforementioned period (90 days from
notification), C1V Hosting – Lumanex S.r.l. will fully refund the Customer all amounts paid for the Service
following the adjustment, within 14 (fourteen) days of the date of notification of withdrawal, using the
same payment method you used.
Any additional advance payments will be refunded in accordance with applicable law and the applicable
contractual terms and conditions.
However, if no cancellation is made within this period, the change will be deemed accepted and fully
effective.

We thank you for your trust and cooperation.

C1V Hosting – Lumanex S.r.l.
Customer Service

Any regular here will have had their fair warning with the provider, but for some services the low reliability was high enough taking in account the low price for the VPS.

As such I've had fun with the offers. With 30 Euro's added on a yearly basis, that obviously is not the case anymore.

skorous · November 5

The potato performance guy? Aren't his plans like 10 euro/ year?

terrorgen · November 5

@wankel said: Any regular here will have had their fair warning with the provider

As a regular We are surprised by this statement. Mr. C1V has not been active here since his provider privileges has been removed. There isn't any announcements about the price hike here either.

AuroraZero · November 5

@terrorgen said:

@wankel said: Any regular here will have had their fair warning with the provider

As a regular We are surprised by this statement. Mr. C1V has not been active here since his provider privileges has been removed. There isn't any announcements about the price hike here either.

You are welcome took care of that in my first term in office. I am nothing if not for the people.

Neoon · November 5

3.8 Great dafuq

c1vhosting · November 5

Given the recent increases in infrastructure costs, the company determined that a service cost adjustment was necessary, sufficient to cover the increases we have fully absorbed to date. If anyone is dissatisfied with the price adjustment, I understand, just as I understand that many of you are having trouble managing this increase.

Please note that this is necessary to provide a higher quality service, so customers can benefit from a better network, faster support, and newer servers.

We are always at your disposal, as demonstrated over the years.
Thank you

mizzik · November 5

Who still uses it?

dartagnan · November 5

Sooooo.... 9.9/y will be 30 per year???

Or 7.75 wil gonna be 30 euro per year? 4 times increase !!! not even the inflation does that.

root · November 5

European Union is going to 💩 - with this in mind it is expected for C1V to increase prices too. Problem though is not the price increase, but the extremely poor quality of service at C1V. I can't possibly recommend it.

Freek · November 5

@c1vhosting said:
the company determined

Reminds me of the Minions... 'the company'.

terrorgen · November 5

@AuroraZero said:

@terrorgen said:

@wankel said: Any regular here will have had their fair warning with the provider

As a regular We are surprised by this statement. Mr. C1V has not been active here since his provider privileges has been removed. There isn't any announcements about the price hike here either.

You are welcome took care of that in my first term in office. I am nothing if not for the people.

We thank you immensely for this.

skorous · November 5

@dartagnan said:
Sooooo.... 9.9/y will be 30 per year???

Or 7.75 wil gonna be 30 euro per year? 4 times increase !!! not even the inflation does that.

I was reading it as a thirty euro increase so your 9.9/yr becomes 39.90/yr.

havoc · November 5

if no cancellation is made within this period, the change will be deemed accepted

Can't believe I was initially in favour of giving this dude a chance with his new venture...smh

wankel · November 5

@terrorgen said:

@wankel said: Any regular here will have had their fair warning with the provider

As a regular We are surprised by this statement. Mr. C1V has not been active here since his provider privileges has been removed. There isn't any announcements about the price hike here either.

Sorry, 'regular' should be 'longer time visitor', I mean, the board was full of complaints and warnings for a while.

wankel · November 5

@skorous said:

@dartagnan said:
Sooooo.... 9.9/y will be 30 per year???

Or 7.75 wil gonna be 30 euro per year? 4 times increase !!! not even the inflation does that.

I was reading it as a thirty euro increase so your 9.9/yr becomes 39.90/yr.

That is also how I read it. For a dedi of 100 euro per year (nocix) I'd consider keeping it. For a single core, 3 euro, IPv6-only VPS, not so much.

AGXL · November 5

I looked a bit deeper into the recent C1V Hosting (Lumanex S.r.l.) price hike both legally (EU/Italian consumer law) and practically since quite a few users seem affected.

C1V refers to Article 11 of their ToS to justify raising VPS/VPN/Hosting prices by €2.50/month (€30/year).
For those paying around €8.20/year, that’s a 360%+ increase — huge by any standard.

Under EU law (Directives 93/13/EEC and 2011/83/EU) and the Italian Consumer Code (D.Lgs. 206/2005, Articles 33–38), unilateral price changes are only valid if:

They’re clearly communicated in advance,
They’re objectively justified (e.g., provable cost increases), and
The customer gets a right to withdraw.

C1V did meet points 1 and 3 (90-day notice and cancellation option),
but point 2 is weak — the justification (“rising infrastructure and energy costs”) is vague and not quantifiable.
Such a steep and poorly explained increase could be considered unfair or abusive (“vessatoria”) under Italian consumer law, and likely invalid under EU standards as well.

Even if legally allowed, a 360%+ increase is not commercially reasonable.

In my personal opinion and assumption, this is most likely an attempt to get rid of customers in order to reduce server load (disk usage) on the “Premium” server and make more money from fewer clients.

terrorgen · November 5

@AGXL said:
I looked a bit deeper into the recent C1V Hosting (Lumanex S.r.l.) price hike both legally (EU/Italian consumer law) and practically since quite a few users seem affected.

C1V refers to Article 11 of their ToS to justify raising VPS/VPN/Hosting prices by €2.50/month (€30/year).
For those paying around €8.20/year, that’s a 360%+ increase — huge by any standard.

Under EU law (Directives 93/13/EEC and 2011/83/EU) and the Italian Consumer Code (D.Lgs. 206/2005, Articles 33–38), unilateral price changes are only valid if:

They’re clearly communicated in advance,

They’re objectively justified (e.g., provable cost increases), and

The customer gets a right to withdraw.

C1V did meet points 1 and 3 (90-day notice and cancellation option),
but point 2 is weak — the justification (“rising infrastructure and energy costs”) is vague and not quantifiable.
Such a steep and poorly explained increase could be considered unfair or abusive (“vessatoria”) under Italian consumer law, and likely invalid under EU standards as well.

Even if legally allowed, a 360%+ increase is not commercially reasonable.

In my personal opinion and assumption, this is most likely an attempt to get rid of customers in order to reduce server load (disk usage) on the “Premium” server and make more money from fewer clients.

We need some LowEnd™ lawyer to give this guy a real life hammer.

AuroraZero · November 5

SMH

root · 12:27AM

@terrorgen said:

@AGXL said:
I looked a bit deeper into the recent C1V Hosting (Lumanex S.r.l.) price hike both legally (EU/Italian consumer law) and practically since quite a few users seem affected.

C1V refers to Article 11 of their ToS to justify raising VPS/VPN/Hosting prices by €2.50/month (€30/year).
For those paying around €8.20/year, that’s a 360%+ increase — huge by any standard.

Under EU law (Directives 93/13/EEC and 2011/83/EU) and the Italian Consumer Code (D.Lgs. 206/2005, Articles 33–38), unilateral price changes are only valid if:

They’re clearly communicated in advance,

They’re objectively justified (e.g., provable cost increases), and

The customer gets a right to withdraw.

C1V did meet points 1 and 3 (90-day notice and cancellation option),
but point 2 is weak — the justification (“rising infrastructure and energy costs”) is vague and not quantifiable.
Such a steep and poorly explained increase could be considered unfair or abusive (“vessatoria”) under Italian consumer law, and likely invalid under EU standards as well.

Even if legally allowed, a 360%+ increase is not commercially reasonable.

In my personal opinion and assumption, this is most likely an attempt to get rid of customers in order to reduce server load (disk usage) on the “Premium” server and make more money from fewer clients.

We need some LowEnd™ lawyer to give this guy a real life hammer.

"low-end" and "lawyer" are two words that can't be put together. A lawyer is never ever low-end, otherwise consumers would sue the hell out of scam providers, and low-end providers would sue the hell out of abusers. Due to legal judiciary costs for simple people, and also due judiciary favouritism for rich people, we have our world as it is. All we can do is accept our losses and move on.

In this case people should accept that C1V is not someone to work with and cancel. One can also pay the extra cost if they love C1V services that much.

cybertech · 12:30AM

@c1vhosting said:
Given the recent increases in infrastructure costs, the company determined that a service cost adjustment was necessary, sufficient to cover the increases we have fully absorbed to date. If anyone is dissatisfied with the price adjustment, I understand, just as I understand that many of you are having trouble managing this increase.

Please note that this is necessary to provide a higher quality service, so customers can benefit from a better network, faster support, and newer servers.

We are always at your disposal, as demonstrated over the years.
Thank you

do us all a favour and dont come back

terrorgen · 6:03AM

somik · 6:27AM

dartagnan · 6:57AM

@skorous said:

@dartagnan said:
Sooooo.... 9.9/y will be 30 per year???

Or 7.75 wil gonna be 30 euro per year? 4 times increase !!! not even the inflation does that.

I was reading it as a thirty euro increase so your 9.9/yr becomes 39.90/yr.

more worst

english is not my first language, so I make mistakes.

amj · 7:14AM

The LowEnd™ uptime: https://hetrixtools.com/report/uptime/c533bc4e8d9196786db846d3fd60d40f/

dartagnan · 7:31AM

@amj said:
The LowEnd™ uptime: https://hetrixtools.com/report/uptime/c533bc4e8d9196786db846d3fd60d40f/

You play hard. What's your new invoice value?

TheDP · 8:03AM

@terrorgen said: LowEnd™ lawyer

amj · 8:29AM

@dartagnan said:

@amj said:
The LowEnd™ uptime: https://hetrixtools.com/report/uptime/c533bc4e8d9196786db846d3fd60d40f/

You play hard. What's your new invoice value?

Already requested cancellation

cochon · 2:05PM

@AGXL said:
but point 2 is weak — the justification (“rising infrastructure and energy costs”) is vague and not quantifiable.
Such a steep and poorly explained increase could be considered unfair or abusive (“vessatoria”) under Italian consumer law, and likely invalid under EU standards as well.

Not Italian here, but is there any case law or precedent where this point has actually been applied to an Italian business. It has a warm moral feeling on paper, but seems like it would be impossible to pin down in court if the accountants offset lots of other indirect expenses and liabilities.

In other jurisdictions doubling prices or ditching price tiers is common place, based simply on restructuring arguments.

C1v €30 price hike - heads-up for those still running a service

Comments

do us all a favour and dont come back