cservers
cservers
Also known as "alfatarsos"
About
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- cservers
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Comments
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Support over AI will get a major overhaul and improvement, with a different model: AI starts to be the intermediary, not the final destination, and will start to be humanly supervised on the support channels. Also, all Live Chat conversations will …
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(Quote) Hello :) Not really. It's a question of capacity (there is no capacity available). (Quote) There may be an outlet soon of the Houston, Texas server, but it will be always priced higher than the current Ashburn offer. You can request t…
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Coupons for October: FULL15 reinstated and valid until 10/10/2026 - 15% recurring discount, unlimited uses; OCT30 is the new coupon for the Fall - 30% recurring discount, 50 coupons available, only until 10/10/2026!
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(Quote) Hey! IPv4 had already been restored with 10 Gbps at the ASN - we have been waiting on the upstream for the IPv6 session to go accordingly restored as well, and that one's still at 1 Gbps for now.
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RAM replaced at Alpha1 with zero errors, server 100% working. As soon as we get the connectivity with AS214481 up and running again speeds will improve in accordance.
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Okay, this time hopefully for good stability-wise: after a long journey and hard work, Alpha1 Amsterdam is back online with all VMs, and all pending orders for Alpha1 were fulfilled. The caveat for AS214481 continues to apply, so we're rereout…
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Alpha1 Amsterdam back online, but with two caveats I'm mentioning here: * the session with AS214481 is temporarily down, so we're rerouting with Hop179 also in AMS as a fallback temporarily, and it's all temporarily limited to 1 Gbps…
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(Quote) Yes, extended expiration is a possibility, additional days are a possibility, and so it goes. :) Pinged the upstream for this one. We want this up and working as soon as possible.
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(Quote) Hello! We've been getting tickets yesterday and today - this could be sometimes a temporary unavailability from the underlying AI platform but should clear out on itself. We've just tested and it's bringing answers as of right…
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(Quote) That is actually an excellent idea - the agent can search the topics of existing tickets and if there is a majority of the same topic it can simply state that and notify the systems department :) There was indeed a certain ticket peak at th…
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(Quote) We do have a hardware fault at Amsterdam. It was already escalated to the upstream, which acknowledged the message we've sent and will be checking in order to sort it out. Over the past week things were progressively less stable due to …
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We are aware of a networking fault at Delta1 which is causing the server to be inaccessible since 06AM and have escalated to the correspondent agent in order to sort the issue out as soon as possible. There seems to be no hardware fault as consumpt…
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Nothing that the FULL15 coupon is still working and will continue to work until the end of the month; and that new coupon codes and percentages will be provided here shortly. We also continue improving geolocation and looking forward to improve pee…
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(Quote) There is a box on the check-out process for applicable products that warns that support is automated, prior to purchase on customers that are below the 12 USD mark on the default pricing, which are the ones that should have it. The other one…
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(Quote) In a couple of hours will post them. :)
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(Quote) It is allowed :) Just use e.g. AlmaLinux 9 or any of the BSDs to activate the option - these are still QEMU and allow the ISO!
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Remembering that the coupons are valid only until 21-09 :)
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Due to high demand, all coupons extended again for one final week, only until 21-09-2026. TOP40 depleted the number of available uses - we added another 12.
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All sorted out at AMS in the meantime, kindly deconsider the previous post. :) Backups already executed will naturally continue to exist.
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(Quote) We will be taking a look at these. The Cloudflare/Google routing is related to the IPv4 being used for Ashburn and Google thinks it's in the UK, when it isn't. In the meantime, a relevant announcement for users in AMS: Due to rea…
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(Quote) Hello! It's not technically possible on the billing system - either it's applied to all purchases or to no purchases. (Quote) Yes, we do plan on having these on the other locations (Finland has a relevant delay on these, Falkenste…
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(Quote) And now that also sorted out as well. :)
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(Quote) The internal pool failed to start automatically after the restart, it's now sorted out manually. Sorry!
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IPv4 issues sorted out at Zeta.12 Houston and one faulty RAM module changed some hours ago. :) Remembering that the coupons are valid only until September 14th, so around 4 days to go.
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(Quote) We are aware of the issue and it will be sorted out as soon as possible. Something broke this afternoon and more than simply solving, we're understanding primarily why did it occur.
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In the meantime, all FullVPS plans are now sorted out at the Live Chat and all of them are allowed to open a ticket, with the exception of FullVPS-512, as expected. We have also been continuously improving network conditions in Ashburn. In paralle…
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Ashburn (finally!) now in production and implemented. Took quite a lot of network engineering but this is actually the first NAT + IPv6 server also fully on our own ASN. All coupons will also be extended to September 14th. We've also fixed qu…
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(Quote) We've requested the geofeed to reflect at least the company's location on v6, but we probably have to improve something there. Thank you for the feedback though, it's important especially on these first moments where we are op…
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(Quote) That classification is incorrect for FullVPS-1024 Essential, the 12-month pricing is above 12 USD. We'll fix it in a couple of hours. Once it is fixed, you can submit a ticket from the Live Chat.
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(Quote) There are plans to provide one-time payment VPS users with the option of a dedicated IPv4, yes. :) That optional dedicated IPv4 will be an extra cost, but will always be priced at the same pricing as regular NAT users have to add their opti…
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Amsterdam now available, for now also on 1GB and 2GB plans, pricing equal to Coventry: https://web.c-servers.co.uk/category/amsterdam-netherlands-fullvps-servers
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(Quote) We've now corrected that behaviour on WiseCP: coupons are also now allowed for extending service periods, on all new and existing services and all coupons, regardless of being 15 or 40% discount or for example 12 or 36 months. :) This …
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(Quote) It's entirely intentional, yes. There are measured technical differences that end up justifying these disparities, and it's also to ensure competitiveness accross our offerings and between them. In the meantime, reachability and n…
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(Quote) That's correlated to the new Ashburn node being implemented, don't worry, we'll sort it out on the next 4/6h. Sorry for the inconvenience. (Quote) Yes, two CPUs available: Ryzen 9 3900 and Core i5-13500 (limited density node)…
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(Quote) In abnormal circumstances the circumstances will determine whichever measures will ultimately be necessary, just like any provider. :) (Quote) The Live Chat will continue to exist and to be expanded upon, to be progressively even more usefu…
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(Quote) Nearly everyone that asked to be migrated had (for regular VMs, not storage ones) the Texas recourse, well within the same continent. :) They could even request CPU parity for multicore (equaling the performance core-wise to the previous pla…
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(Quote) It was a RAM provisioning error on our own end. We've corrected that now on the package, but since you had the gesture of informing us about this and there's capacity available, we've decided you get to keep the 4GB RAM. :) (…
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(Quote) This has been sorted out, it was an error on the multiqueue implementation network-wise exclusively for some 1 vCPU nodes. 3.7% of the VMs were affected and this has been sorted out entirely.
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(Quote) No services at New Jersey have yet ceased operation, that is operating with a delay to the ETA of August 13th due to internal reconfigurations. It's all still up and will only start to cease later today, and progressively at that. This…
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(Quote) That'll be something with the multiqueue. We'll have to take a look at the code and probably fix something there system-wide - several VMs booted with the multiqueue active, apparently at least two didn't so far. No data at r…
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(Quote) We didn't yet go to review your situation and the present status, hence why you didn't get yet any confirmation that it was sorted out. It will be done as soon as possible and after some validations are held internally first.
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(Quote) Hello! Answering you shortly via PM so we can sort it out, that's a normal message because the AI chat does check services considering the e-mail between the WebStore and the Support, but it's perfectly solvable. Thank you!
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(Quote) Not really, the VMs are working correctly and we have been working on the panel this weekend. B) The customer himself demanded that the VM would be cancelled immediately in 21-07-2026. (The print is in Portuguese due to temporary internal i…
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(Quote) MTU is correct at 1500. Essentially what you're getting is something different to mere packet loss - it's entire loss of connectivity for some seconds at a time. That's something different and can happen for several reasons. …
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(Quote) Hello, no problem, though this is a technical issue and does belong on that section, but okay. Check the MTU for your interface and try to change it to either 1420 or 1500 and see if it improves things. We don't have reported issues or…
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(Quote) That has come as something unexpected for us as well... and it wasn't pleasant to decide, to be honest - we sat several weeks on that idea prior to taking the decision. We didn't want to remove a server, but considering how things …