hosthatch
hosthatch
About
- Username
- hosthatch
- Joined
- Visits
- 2,244
- Last Active
- Roles
- Member, Hosting Provider
- Thanked
- 177
Comments
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(Quote) That's an interesting way to put it since your complaint came in on 27th December 2023 at 03:54 and was resolved on 30th December 2023 at 17:06 - during a holiday period. But thanks for the mention :)
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(Quote) When was the last time to be exact? We're phasing out a ~9 year old range and moving customers to our own RIPE space instead. But still interested in finding out the answer to when the last time was? :)
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We can do $3/mo per 1TB in LA. $2.5 per TB when more than 10TB. $2 per TB when more than 20TB. Can't do that anywhere other than LA.
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(Quote) No we're not. Our panel is completely built in-house from scratch and uses lvmthin (SVM does not support it, and hence does not support snapshots) and openvswitch (which again, solusvm does not support) instead of ebtables. Pretty much every…
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(Quote) We're deploying a completely new way to handle IPv6, which is 100% reliable (at least as much as our IPv4 deployment in our testing). So fingers crossed that all of these IPv6 issues will be in the past. It is already live in Hong Kong and O…
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(Quote) No. Go spread misinformation elsewhere.
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(Quote) Allow me to put this into context. * On 15th July, you bought your account from someone, breaking our terms of service. Using false details, buying an account instead of transferring a service, etc. I don’t think I need to explain this. *…
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(Quote) I think you should definitely take a picture of the whole ticket and share it here. :)
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(Quote) Definitely hit a nerve there somewhere since you are trying to grab to anything that says "hosthatch bad". Sorry anyway buddy, hope it gets better for you :(
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I think you know you've won the argument when people start calling you labels instead of using logic. The decisions we have to take as a business are purely for business reasons. We can't provide services to people from Iran, even if we want to, b…
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(Quote) I always appreciate your centered opinion, but there is a lot more to it than is being shared here by the OP.
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(Quote) That is exactly what we did, but interesting to see the default assumption that we're evil and have no common sense. That might be because the OP has chosen to share very specific details, which doesn't include the first ticket, where we tol…
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(Quote) No idea who pissed you off buddy. You're welcome to choose the former scammer who seems to be running a "successful" company nowadays instead of us. He will write 3 paragraphs of politeness even if you just say hello to him, but we…
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(Quote) That is a completely understandable opinion, and you're welcome to open up your company, provide a $15/year promotional service that you barely make any money on, and have a better policy for what you consider acceptable and not acceptable a…
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(Quote) Understandable, we will add a note about this in the panel :)
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Hi there, We're really trying hard to provide better support for our promotional plans. But cases like this make it harder to do so. (Quote) There is nothing accidental about you opening a ticket asking for something, getting politely refused, and…
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We've always advertised GB and TB, never GiB or TiB. I really do not see the moral/ethical dilemma here. If you purchased a plan with 8TB bandwidth and it accidentally came with 9TB, and we changed it to 8TB an year later, it wouldn't really be as …
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(Quote) Yes it does.
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(Quote) Yes. When you reinstall a "legacy VM", the current process is to remove it and create a new VM using the new system. This does not mean that existing live volumes are shrunk, which is being suggested in multiple places (the other…
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(Quote) Indeed it would. But it's always nice to see the stuff that people come up with out of the air, like the guy claiming we use RAID0 somewhere around here.
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(Quote) Would be interested in finding out when you had "all the downtime and loss of data" on our NVMe VMs as well (exact time/dates would be great since I seem to be completely oblivious to this)
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(Quote) Please open a ticket so we can take a look. DHCP should work, static configuration should also work, as long as you're able to get to the console?
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(Quote) We haven't really gotten down to the semantics as of yet, but happy to listen to feedback on how things should be.
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(Quote) What do you mean exactly by this? Have you opened a ticket with us?
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(Quote) Please don't be. To add some context here, we run nearly 5PB raw storage and the failure in Chicago affected about ~50 customers. I read a comment somewhere saying "if HostHatch properly properly set up their RAID, this would never hap…
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(Quote) Anyone can request to stay in the older platform if you feel that works better. We use newer, more expensive hardware with the new cloud platform for the most part, so we're actually happy if you stay in the old one. Some of the things that…
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(Quote) I wish I could agree, but this isn't limited to M247 - pretty much every upstream we deal with assigns lower priority to IPv6 so it takes a lot of pushing to get them resolved.
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(Quote) Can't really compete with that :) (Quote) We might have some flash deals tomorrow or Monday that might be better, but only a few will be available and not in all locations. (Quote) Depends on how you look at it. A 16 TB drive on a dedicate…
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(Quote) I'll give you some background maths here. 64 GB DDR3 = ~$125 64 GB DDR4 = $325 2x E5-2690v2 = $300 1x AMD 7443 = $2000+ (if you get lucky enough to find it somewhere, otherwise its 4-6+ weeks to get your hands on it at the moment) The cos…
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(Quote) This was related to Sydney only, with Level3 sending traffic from Sydney to Tokyo to LA instead of directly. But recently Telstra Global was added there along with Level3 and it is no longer a problem. Can you please re-test and update your …
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Can do this free of cost - please feel free to email [email protected] if it's still needed :)
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(Quote) I know I am not the most unbiased source on this, but here's the thing... https://browser.geekbench.com/v5/cpu/search?utf8=%E2%9C%93&q=vultr https://browser.geekbench.com/v5/cpu/search?utf8=%E2%9C%93&q=digitalocean Compare our ~$5/…
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We generally throttle to the dedicated limit as well (but in very extreme cases, because usually there's plenty of free CPU). I cannot remember when we had to last suspend a customer for this reason.
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(Quote) We don't have anything against that :)