FiberState Colocation Review — Real Support for Custom Hardware

Shakib

HostCram review — FiberState (over two years in)

It’s been over two years since we signed a colocation agreement with FiberState (we started in November 2023), and I can say with confidence that this is one of the best vendor relationships HostCram has had. We run only custom servers, ship racks of gear, and push our providers hard — FiberState has handled all of it with competence, patience, and real care.

Shipping, intake, and hardware handling

We shipped a lot of hardware to the data center and never had anything missing or damaged. The intake process is clean and professional; they treat gear like it matters because it does. When we needed to RMA parts, FiberState made it easy to ship components out from the DC via UPS to the manufacturer. On the rare occasions we didn’t have spares, they offered replacement hardware at cost, which kept services running and saved us from long outages.

Network help and technical expertise

Their network team deserves special mention. We brought in a Juniper QFX, and I didn’t know how to get it online or build VLANs the right way. FiberState walked us through the setup, helped configure VLANs, and assisted with our custom BGP sessions. That kind of hands-on network expertise — not just hand-waving, but actual configuration and testing — is rare and extremely valuable for a shop running bespoke infrastructure.

Remote hands, emergency support, and people

Support is where FiberState really stands out. Remote hands are excellent: small, quick tasks are often handled without charge, and longer jobs are billed at $100/hr, which is fair for the level of skill and responsiveness we get. When a server went offline, we had emergency troubleshooting and escalation available immediately. There’s one person I always call out: Dan — whenever I needed something done, I could count on him to get it done, no drama.
We’ve been tough customers — custom servers mean oddball requests and a lot of pressure on support — and the team stayed professional and generous throughout. That professionalism under stress is a huge differentiator.

Culture, value, and why we’re staying

Beyond the technical wins, FiberState’s team has been generous and relationship-focused. They consistently choose a long-term partnership over nickel-and-diming small issues. That attitude shows up in free quick remote hands, practical help with RMAs, and stepping in with hardware at cost when needed.
After more than two years of real-world use, HostCram has decided to stay with FiberState for the long haul. They’ve earned our trust through reliability, technical competence, and plain old good service.

Final verdict

If you need a colocation partner who treats your custom gear seriously, provides real network expertise, responds quickly in emergencies, and backs it up with practical, no-nonsense support, FiberState is an excellent choice. Highly recommended by HostCram.

Note: FiberState affiliate links are in use. Non-affiliate link.