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  • @AnthonySmith said: Canada is back up.

    Motherboard issues it has been replaced, and the server is back up, restoring services now.

    Before I even had time to realize it was down, it's back up :tongue:

    Thanked by (1)AnthonySmith
  • Not_OlesNot_Oles Hosting ProviderContent Writer
    edited June 24

    After working for several hours this morning on my Hillsboro NetBSD instance via both ssh and also via the web console, I took time off for lunch. Now, suddenly, the TierHive web Console, which worked fine all of yesterday and this morning, suddenly seems stuck at "Connecting to your VPS" and then eventually times out. Happily, ssh access continues to work as expected.

    I tried rebooting the NetBSD instance both from within the VPS and via Shutdown followed by Boot from the TierHive Control Panel. I tried reloading the TierHive Control Panel. I tried completely logging out and logging back in to the TierHive Control Panel.

    NetBSD dmesg output seems the same as previous boots where the web console worked.

    Ideas on how to get the TierHive Control Panel Console to resume working, please? Thanks for any help!

    • ssh is still working:
    Last login: Wed Jun 24 21:03:45 2026 from xxx.xxx.xxx.xxx
    NetBSD 11.0_RC5 (GENERIC) #0: Tue Jun 16 15:48:07 UTC 2026
    
    Welcome to NetBSD!
    
    This is a release candidate for NetBSD.
    
    Bug reports: https://www.NetBSD.org/support/send-pr.html
    Donations to the NetBSD Foundation: https://www.NetBSD.org/donations/
    We recommend that you create a non-root account and use su(1) for root access.
    hil# date
    Wed Jun 24 21:17:43 UTC 2026
    hil# uptime
     9:17PM  up 1 min, 1 user, load averages: 0.03, 0.01, 0.00
    hil# 
    

    *Output of grep wsdisplay /var/log/messages for most recent boot (noticed no difference from previous boots):

    Jun 24 21:16:53 hil /netbsd: [   1.0148690] wsdisplay0 at genfb0 kbdmux 1: console (default, vt100 emulation), using wskbd0
    Jun 24 21:16:53 hil /netbsd: [   1.0148690] wsmux1: connecting to wsdisplay0
    Jun 24 21:16:53 hil /netbsd: [   9.4553710] wsdisplay0: screen 1 added (default, vt100 emulation)
    Jun 24 21:16:53 hil /netbsd: [   9.4553710] wsdisplay0: screen 2 added (default, vt100 emulation)
    Jun 24 21:16:53 hil /netbsd: [   9.4553710] wsdisplay0: screen 3 added (default, vt100 emulation)
    Jun 24 21:16:53 hil /netbsd: [   9.4653812] wsdisplay0: screen 4 added (default, vt100 emulation)
    
    • Web Console times out:

  • AnthonySmithAnthonySmith AdministratorHosting ProviderOGSenpai

    @Not_Oles try now please

    Thanked by (1)Not_Oles

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  • Not_OlesNot_Oles Hosting ProviderContent Writer
    edited June 24

    @AnthonySmith said:
    @Not_Oles try now please

    Thanks Ant! What did you do, please? What did I miss, please? May I please know how to diagnose this from my side if it happens again? Thanks!

    Just now:

    hil# echo "HELLO FROM SSH" > /dev/ttyE0
    hil# 
    

  • AnthonySmithAnthonySmith AdministratorHosting ProviderOGSenpai
    edited June 24

    @Not_Oles said:

    @AnthonySmith said:
    @Not_Oles try now please

    Thanks Ant! What did you do, please? What did I miss, please?

    Just now:

    hil# echo "HELLO FROM SSH" > /dev/ttyE0
    hil# 
    

    You did nothing wrong I needed to reload a worker on the backend that was using and old version of something

    Someone (feel free to name yourself) put in a bug report that virtual servers still show running when a node is down (Canada was down).

    Obviously that's wrong we don't bill for compute while a hypervisor is down that's not fair, we patched that while we had the rare opportunity to do so in production (always fun) but I forgot to reload the VNC console worker that generates the session keys to tunnel your VNC session and it had the old cached file running and that caused the worker to silently fail.

    Human error, this is a reminder of why we are still in Alpha :)

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  • Not_OlesNot_Oles Hosting ProviderContent Writer

    @AnthonySmith said: I needed to reload a worker on the backend that was using and old version of something

    Thanks for letting us know!

    I am guessing that there is no way to diagnose this type of issue from the client side. If that's wrong, please tell me.

    @AnthonySmith said: Human error, this is a reminder of why we are still in Alpha

    Many people here at LES really appreciate that TierHive is run by a reliable, decent, honest person. <3

    The best way we all can show enthusiasm is by trying everything on TierHive, generating problem reports, and thus helping to find and fix every issue. I heard that perfection does not admit of degree, but I nevertheless want TierHive ever more perfect than it already is! :star:

  • Not_OlesNot_Oles Hosting ProviderContent Writer
    edited June 25

    @cmeerw said:

    @cmeerw said:
    So installed NetBSD on a small VPS (128 MB RAM and 1 GB disk) by writing the disk image from a netboot.xyz booted Alpine.

    Can't get IPv6 working with NetBSD. The web interface tells me to use something like "2001:0db8:1234:5678::1" as the gateway, but what seems strange is that the neighbor advertisement then comes from IP6 2001:0db8:1000::1 with the target address 2001:0db8:1234:5678::1 (which NetBSD then seems to ignore).

    Ok, managed to get something working now by using the link-local address of the router (which I got by pinging ff02::2) - although even with that I can only reach a small subset of the outside IPv6 world. (btw, this is on the Roubaix, FR location)

    Thanks for the tip about pinging ff02::2! If I understand right, TierHive IPv6 is tunnelled, which uses part of the available packet size, and packets which are too big get dropped. "mtu 1280" was added at the end of the IPv6 line in ifconfig.vioif0. In the boot messages, it could be seen that the packet size was reduced for both v4 and v6 even though the MTU size restriction was added only on the IPv6 line in ifconfig.vioif0. I hear that MTU 1280 is consistent with the RFCs, but that some people use larger packets which get dropped by some routers together with packet too large responses generated by those routers.

    After adding the packet size restriction, NetBSD IPv6 seemed to work fine with the link local address of the router set as the gateway.

    • Different packet sizes, different results
    hil# ping6 -c 2 -s 1452 ipv6.google.com
    PING6(1500=40+8+1452 bytes) $Address6 --> 2607:f8b0:4023:1002::66
    
    --- ipv6.l.google.com ping6 statistics ---
    2 packets transmitted, 0 packets received, 100.0% packet loss
    hil# ping6 -c 2 -s 1432 ipv6.google.com
    PING6(1480=40+8+1432 bytes) #Address6 --> 2607:f8b0:4023:1002::66
    
    --- ipv6.l.google.com ping6 statistics ---
    2 packets transmitted, 0 packets received, 100.0% packet loss
    hil# ping6 -c 2 -s 1402 ipv6.google.com
    PING6(1450=40+8+1402 bytes) $Address6 --> 2607:f8b0:4023:1002::66
    
    --- ipv6.l.google.com ping6 statistics ---
    2 packets transmitted, 0 packets received, 100.0% packet loss
    hil# ping6 -c 2 -s 1232 ipv6.google.com
    PING6(1280=40+8+1232 bytes) $Address6 --> 2607:f8b0:4023:1009::8a
    1240 bytes from 2607:f8b0:4023:1009::8a, icmp_seq=0 hlim=103 time=58.495 ms
    1240 bytes from 2607:f8b0:4023:1009::8a, icmp_seq=1 hlim=103 time=58.457 ms
    
    --- ipv6.l.google.com ping6 statistics ---
    2 packets transmitted, 2 packets received, 0.0% packet loss
    round-trip min/avg/max/std-dev = 58.457/58.476/58.495/0.027 ms
    hil# 
    
    • After mtu 1280 added to end of ifconfig.vioif0 IPv6 address line with link local address of the router, plus network restart:
    hil# ping6 -c 2 ipv6.google.com
    PING6(56=40+8+8 bytes) $Address6 --> 2607:f8b0:400a:80c::200e
    16 bytes from 2607:f8b0:400a:80c::200e, icmp_seq=0 hlim=114 time=42.456 ms
    16 bytes from 2607:f8b0:400a:80c::200e, icmp_seq=1 hlim=114 time=42.459 ms
    
    --- ipv6.l.google.com ping6 statistics ---
    2 packets transmitted, 2 packets received, 0.0% packet loss
    round-trip min/avg/max/std-dev = 42.456/42.458/42.459/0.002 ms
    hil# 
    

    For Hillsboro, the fastest DNS resolver seemed to be Hurricane Electric for IPv6 and 1.1.1.1 for IPv5.

    Hope this is helpful! <3

    Thanked by (2)xms cmeerw
  • Lost my IPv6 again.

    Thanked by (1)xms

    "It's a hard life- to be a stick insect." - Karl Pilkington

  • AnthonySmithAnthonySmith AdministratorHosting ProviderOGSenpai

    @WSS said:
    Lost my IPv6 again.

    fixed.

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  • AnthonySmithAnthonySmith AdministratorHosting ProviderOGSenpai

    @WSS said:
    Lost my IPv6 again.

    Actually, unless I am going crazy... its been down for 4 days in Vint Hill, and no one reported it.

    Thanked by (3)Not_Oles mikho imok

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  • Not_OlesNot_Oles Hosting ProviderContent Writer

    @AnthonySmith I noticed Vint Hill IPv6 seemed to be down a couple of days ago. However, I seemed to be able to fix it by removing and reassigning the IPv6 address to my Vint Hill VPS, so I didn't report anything.

    In my limited experience, with low priority settings and with the VPSes sometimes turned off at TierHive, IPv6 sometimes seems faster than IPv4, so I am really glad to have IPv6.

    If it's helpful to you, we can check our logs and probably figure out when it was that I noticed the IPv6 issue.

    I appreciate TierHive! Thank you! <3

    Thanked by (1)xms
  • @AnthonySmith said:

    @WSS said:
    Lost my IPv6 again.

    Actually, unless I am going crazy... its been down for 4 days in Vint Hill, and no one reported it.

    I've been moving my parents. So, logging into my backup NAT VPS wasn't all that high on my priorities list.

    Thanked by (1)xms

    "It's a hard life- to be a stick insect." - Karl Pilkington

  • @Not_Oles said:
    @AnthonySmith I noticed Vint Hill IPv6 seemed to be down a couple of days ago. However, I seemed to be able to fix it by removing and reassigning the IPv6 address to my Vint Hill VPS, so I didn't report anything.

    In my limited experience, with low priority settings and with the VPSes sometimes turned off at TierHive, IPv6 sometimes seems faster than IPv4, so I am really glad to have IPv6.

    If it's helpful to you, we can check our logs and probably figure out when it was that I noticed the IPv6 issue.

    I appreciate TierHive! Thank you! <3

    Same for me, IPv6 was down in Vint Hill several days ago, and I was able to fix it by removing IPv6 and adding it back. I've got a cron job that checks IPv4 and IPv6 connectivity from a remote system every 10 minutes, so I'll notice if it's down.

    Thanked by (2)Not_Oles xms
  • AnthonySmithAnthonySmith AdministratorHosting ProviderOGSenpai

    @david3 said:

    @Not_Oles said:
    @AnthonySmith I noticed Vint Hill IPv6 seemed to be down a couple of days ago. However, I seemed to be able to fix it by removing and reassigning the IPv6 address to my Vint Hill VPS, so I didn't report anything.

    In my limited experience, with low priority settings and with the VPSes sometimes turned off at TierHive, IPv6 sometimes seems faster than IPv4, so I am really glad to have IPv6.

    If it's helpful to you, we can check our logs and probably figure out when it was that I noticed the IPv6 issue.

    I appreciate TierHive! Thank you! <3

    Same for me, IPv6 was down in Vint Hill several days ago, and I was able to fix it by removing IPv6 and adding it back. I've got a cron job that checks IPv4 and IPv6 connectivity from a remote system every 10 minutes, so I'll notice if it's down.

    Every time this happens I do try and get to the root cause and fix it.

    But I think in truth, this time, it was just human error I brought things back online in the wrong order after one of the vinthill nodes rebooted so the routes were never added, the router was fine but removing and reading from your side would fix the routes.

    Anyway, I added a cron that checks what routes should exist Vs what does exist and adds anything missing every 5 minutes now so you should never need to do that again.

    Thanked by (3)david3 Not_Oles xms

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  • AnthonySmithAnthonySmith AdministratorHosting ProviderOGSenpai

    Friendly names for virtual servers now support spaces , . - and more favicons added so they show up on all devices and browsers.

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  • edited June 30

    Minor things in FAQ.

    "Can I have more than 3 TCP ports per VPS?". Should be 5.
    "IPv6 Australia". But selector missing Paris and Poland as well.

    Thanked by (1)xms
  • @sshbox said:
    ...snip...
    To quote your own web copy:
    "Hourly VPS hosting that scales with you ... You just do what you do, let us worry about the rest."

    I know that the large print giveth and the small print taketh away, but surely your front page could also offer some guidance on acceptable use and limits? A naïve user will go that sounds great, select all high priority on all tier, figure they are all set and go to town. This (obviously in hindsight) is not the intended use, but things that are obvious to you are not obvious to everyone.

    I've had the (not so) great fortune of having to deal with the unwashed masses in a lot of B2C services and it really helps to spell out the obvious.

    In any case, please don't take this too hard, these are just my opinions, and we all have plenty of those to go around. Cheers, mate.

    after re-reading 17 pages looking for user feedback, your post is the one in my most consideration to not try tierhive now.
    acceptable use policy is filled with ambiguity. it doesn't even mention how many GB fair use of the bandwidth is. or cpu burst usage rate .etc.
    the whole service feels like "i'll just wing it and see whatever is right, and i am always correct" vibe. there's no guarantee if your cpu is accidentally burst beyond 10% usage for five minutes when running apt upgrade you won't get crippled/suspended just because the service owner didn't like you.

    i don't think being in "Alpha" status is any excuse for these kind of behavior. if a customer is paying with money then you get to set the boundaries straight. it's not hard to specify the burst limit of any kin of resources in the AUP page, heck even virmach can do it. lmao.

    Thanked by (1)AnthonySmith

    Fuck this 24/7 internet spew of trivia and celebrity bullshit.

  • Awesome project! It would be really useful to add a status page for individual nodes. That way, if there's a network issue or a specific location goes offline, we can check the status of that exact node directly.

  • AnthonySmithAnthonySmith AdministratorHosting ProviderOGSenpai
    edited July 2

    @Encoders said:

    @sshbox said:
    ...snip...
    To quote your own web copy:
    "Hourly VPS hosting that scales with you ... You just do what you do, let us worry about the rest."

    I know that the large print giveth and the small print taketh away, but surely your front page could also offer some guidance on acceptable use and limits? A naïve user will go that sounds great, select all high priority on all tier, figure they are all set and go to town. This (obviously in hindsight) is not the intended use, but things that are obvious to you are not obvious to everyone.

    I've had the (not so) great fortune of having to deal with the unwashed masses in a lot of B2C services and it really helps to spell out the obvious.

    In any case, please don't take this too hard, these are just my opinions, and we all have plenty of those to go around. Cheers, mate.

    after re-reading 17 pages looking for user feedback, your post is the one in my most consideration to not try tierhive now.
    acceptable use policy is filled with ambiguity. it doesn't even mention how many GB fair use of the bandwidth is. or cpu burst usage rate .etc.
    the whole service feels like "i'll just wing it and see whatever is right, and i am always correct" vibe. there's no guarantee if your cpu is accidentally burst beyond 10% usage for five minutes when running apt upgrade you won't get crippled/suspended just because the service owner didn't like you.

    i don't think being in "Alpha" status is any excuse for these kind of behavior. if a customer is paying with money then you get to set the boundaries straight. it's not hard to specify the burst limit of any kin of resources in the AUP page, heck even virmach can do it. lmao.

    cool story, feel better?

    We give free credit in advance to test it in advance before you have to pay a penny, and yes, it is non-enterprise grade, basic, not fast, cheap as possible no SLA so we are always right, it runs how we want it to run so that everyone can enjoy it, sadly many people just see the price tag and drool without considering anything else and want Digital Ocean level performance. I am going to go ahead an put you in that box.

    I love feedback, when its not in the form of a rant that ends in 'lmao'

    Have a great day.

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  • WSSWSS OG

    Reminds me of the old adage that some people would still bitch if they were hung with a new rope.

    "It's a hard life- to be a stick insect." - Karl Pilkington

  • @WSS said:
    Reminds me of the old adage that some people would still bitch if they were hung with a new rope.

    If they are still complaining, you are hanging them wrong.

    I speak fluent sarcasm and broken logic. | I would agree with you, but thæn we’d both be wrong.

  • AnthonySmithAnthonySmith AdministratorHosting ProviderOGSenpai
    edited July 2

    While I could honestly do without the crappy attitude, I do get it, and he is not wrong. While waiting for remote hands to restore access to the Netherlands node, I have been writing up an about page so all that information is available in advance before purchase.

    Meanwhile, last week, I tested leasewebs services which required payment up front, my passport and a selfie and then business documents and invoices by EMAIL only to find their NVMe's are hitting 8 seconds (not miliseconds) at times of latency and they still have a no refund policy and are still billing me for a second month after cancellation, so I dont think we are doing to bad letting you find out first, for free, with no personal data collected.

    I get it, its easy to get annoyed when something feels like it should be obvious and right in front of you, but it's important to remember humans can't mark their own homework, we suck at it.

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  • AnthonySmithAnthonySmith AdministratorHosting ProviderOGSenpai

    https://tierhive.com/about.php

    Hopefully, the problem will be solved with that page, I don't know how to make it clearer.

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  • WSSWSS OG

    @somik said:

    @WSS said:
    Reminds me of the old adage that some people would still bitch if they were hung with a new rope.

    If they are still complaining, you are hanging them wrong.

    The actual idea behind the statement is that you won't have as much stretching with a new rope so it's more likely to break your neck if done properly.

    "It's a hard life- to be a stick insect." - Karl Pilkington

  • @WSS said:

    @somik said:

    @WSS said:
    Reminds me of the old adage that some people would still bitch if they were hung with a new rope.

    If they are still complaining, you are hanging them wrong.

    The actual idea behind the statement is that you won't have as much stretching with a new rope so it's more likely to break your neck if done properly.

    I knew the saying, but didn't know that was the meaning. That's way more gruesome then I thought!

    I speak fluent sarcasm and broken logic. | I would agree with you, but thæn we’d both be wrong.

  • WSSWSS OG
    edited July 2

    @somik said:

    @WSS said:

    @somik said:

    @WSS said:
    Reminds me of the old adage that some people would still bitch if they were hung with a new rope.

    If they are still complaining, you are hanging them wrong.

    The actual idea behind the statement is that you won't have as much stretching with a new rope so it's more likely to break your neck if done properly.

    I knew the saying, but didn't know that was the meaning. That's way more gruesome than I thought!

    Yeah. Most people don't really consider the mechanics when it comes to it. You'd kind of need to travel back to when they conducted public hangings to get the gist. Some folks are just morbid or study history - or both.

    Common story is that people that were being hung would give cash to their executor beforehand to ensure it was the least painful means possible. New ropes, sharper blades, et al.

    "It's a hard life- to be a stick insect." - Karl Pilkington

  • AnthonySmithAnthonySmith AdministratorHosting ProviderOGSenpai

    @WSS said: Yeah. Most people don't really consider the mechanics when it comes to it. You'd kind of need to travel back to when they conducted public hangings to get the gist.

    bring back the 60s

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  • WSSWSS OG

    @AnthonySmith said:

    @WSS said: Yeah. Most people don't really consider the mechanics when it comes to it. You'd kind of need to travel back to when they conducted public hangings to get the gist.

    bring back the 60s

    Oh, is this a bit of snarky commentary by someone who hasn't even visited my country? Say it ain't so.

    "It's a hard life- to be a stick insect." - Karl Pilkington

  • AnthonySmithAnthonySmith AdministratorHosting ProviderOGSenpai

    @WSS said:

    @AnthonySmith said:

    @WSS said: Yeah. Most people don't really consider the mechanics when it comes to it. You'd kind of need to travel back to when they conducted public hangings to get the gist.

    bring back the 60s

    Oh, is this a bit of snarky commentary by someone who hasn't even visited my country? Say it ain't so.

    I have spent a long time in your country, I even had to speak Spanish a bit.

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  • WSSWSS OG

    @AnthonySmith said:

    @WSS said:

    @AnthonySmith said:

    @WSS said: Yeah. Most people don't really consider the mechanics when it comes to it. You'd kind of need to travel back to when they conducted public hangings to get the gist.

    bring back the 60s

    Oh, is this a bit of snarky commentary by someone who hasn't even visited my country? Say it ain't so.

    I have spent a long time in your country, I even had to speak Spanish a bit.

    I'm not speaking of the US on the whole. I'm speaking about my country. There are plenty of places I don't consider affiliated even if they are.

    "It's a hard life- to be a stick insect." - Karl Pilkington

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