Alexhost.com - News, Updates, Feedback & Chit-Chat!

AlexhostcomAlexhostcom Hosting Provider
edited May 28 in General

Hello LowEndSpirit Community! <3

We’ve launched a new community space called the "Alexhost Hub" for our users and supporters and customers.

This thread is meant to be the place for everything Alexhost - product announcements, company updates, user feedback, and casual conversations with our team. Drop in to stay informed, share ideas, or just say hello.

PRODUCT NEWS

  • Recently we added our VPS in Las Vegas, USA.
  • New IXs connected
  • Datacenter improvements
  • Upgraded Network
  • New design of Billing
  • Global Expansion: We are always expanding and improving our services and DDoS Protection.
  • Added Storage Dedicated Servers 20TB up to 120TB!

Rules + INFO

Acceptable Usage Policy
Terms of Service (available in PDF through our website only)
Privacy Policy

Useful Links
Website: https://alexhost.com
Telegram Channel (News, Updates, Promos): https://t.me/AlexHost
Billing: https://bill.alexhost.com
Ticket Support: https://bill.alexhost.com/tickets/new/
Livechat: Pre-Sales and Emergency only

In this thread we request that you tell us your experience with Alexhost.com

Drop a comment below if you have:
1. Feedback: What do you love or what you don't love?? What can we improve or could be better and why?
2. Benchmarks: Feel free to share your YABS or network tests!
3. Questions: Ask us anything about our infrastructure or roadmap or any other question.

Feel free to share your construtive feedback and questions!

Tagged:

Comments

  • AlexhostcomAlexhostcom Hosting Provider
    edited May 28

    AlexHost is now connected to Hurricane Electric (AS6939)

    One of the largest IP transit providers in the world is now part of our backbone — meaning better routing, lower latency, and stronger global reach for everything we host.

    A small line in a BGP table. A big upgrade for our network.

    ☑️ BGP proof (AS200019 connectivity)
    🔗 https://bgp.tools/as/200019#connectivity

    More interconnections are already in progress..

    Note: To avoid cluttering the main thread with too much information, we decided to post a comment about the latest news.

  • youandriyouandri

    Any deals? :)

  • msattmsatt Hosting ProviderOG

    Declaration - @alexhost are very generous FOSSVPS sponsors of our Moldova mol1 node and we honestly really <3 them.

    root@mol1:~# uptime
 17:16:23 up 199 days,  4:10,  1 user,  load average: 3.46, 3.32, 3.35
root@mol1:~#

    We have had the account suspended twice in this period one accidental (my fault) and the second due to client abuse.
    The dedi and network have been extremely reliable and there is nothing to complain about.
    To balance things out my only slight 'concern' is that Alexhost was a little 'trigger happy' with the suspend with no notice. Having a little more flexibility for a provider like us would be beneficial. But I honestly fully understand that for others, a suspend is the only real solution (genuinely not trying to criticise).
    Keep up the good work - we appreciate the growth and I hope we have helped in some little way :)

    Thanked by (1)Alexhostcom

    Get your FREE VPS if you develop Open Source software

  • terrorgenterrorgen OG

    How do you make that pic

    We're the source, no cap. Address us: We/Our/Ours.

    https://lowendspirit.com/discussion/comment/221016/#Comment_221016

  • AlexhostcomAlexhostcom Hosting Provider

    UK migration - Tuesday, 9 June

    Quick heads-up for our UK clients: tomorrow we're moving your services to a new, upgraded data center.

    Here's the why. The old facility had been bumping into cooling limits, and we'd rather fix that at the root than patch around it. The new site runs cooler, more stable, and more resilient - meaning better reliability and performance for everything UK-hosted, now and as we grow.

    ▎9 June 2026
    ▎09:00 – 17:00 (GMT+1)
    ▎UK-based services

    During this window your UK services may be unavailable while we switch things over. Your data stays safe throughout, nothing is lost, nothing is at risk. Our team will be on it the whole time, and we'll post an update if anything changes.

    Got questions?
    Our team will be glad to help reach us on Telegram: @alexhost_on

    Best Regards,
    Alexhost

    @msatt said:
    Declaration - @alexhost are very generous FOSSVPS sponsors of our Moldova mol1 node and we honestly really <3 them.

    root@mol1:~# uptime
 17:16:23 up 199 days,  4:10,  1 user,  load average: 3.46, 3.32, 3.35
root@mol1:~#

    We have had the account suspended twice in this period one accidental (my fault) and the second due to client abuse.
    The dedi and network have been extremely reliable and there is nothing to complain about.
    To balance things out my only slight 'concern' is that Alexhost was a little 'trigger happy' with the suspend with no notice. Having a little more flexibility for a provider like us would be beneficial. But I honestly fully understand that for others, a suspend is the only real solution (genuinely not trying to criticise).
    Keep up the good work - we appreciate the growth and I hope we have helped in some little way :)

    Hi.

    Thanks for your words.

    We will continue supporting as long we can. B)

    Thanked by (3)FrankZ msatt rcy026
  • AlexhostcomAlexhostcom Hosting Provider
    edited June 15

    Updates regarding Netherlands (NL) situation:

    Dear Community. We are continuing to migrate servers. As of today, we are no longer affiliated with MIRHosting. Our new data centre will be entirely our own; we are working towards that.

    The servers are being moved gradually; we hope to have everything ready today (once again, we hope…), though we cannot confirm that everything will be ready today, but that is our expectation.

    Things are moving along smoothly; in fact, we were one of the first to manage to move out of the data centre. Everything is being transferred to another data centre.

    We’d like to thank everyone once again for your support and patience, and for understanding that this issue is complex and has been complex. It hasn’t been easy at all, and we fully understand why some of you haven’t been happy with this situation, but believe it or not, we haven’t been happy with it either.

    Now everything will be directly hosted in a new data centre. At the very least, we’ll try to get everything connected and aim to have everything at least operational or ready by today.

    Our aim is to ensure our customers are satisfied and that everyone has their servers back up and running as soon as possible. We are working to make this happen, perhaps even today. We can’t guarantee it, but we’ll do our best.

    Note: For those who didn’t understand the issue, it wasn’t easy to resolve; there’s plenty of detail in this thread to explain what happened.

    Thank you to everyone who commented and supported us – there are so many of you that We can’t mention everyone by name. A huge thank you.
    Alexhost

    Thanked by (1)rcy026
  • AlexhostcomAlexhostcom Hosting Provider
    edited June 16

    Update 16/06/2026 - NL Fully restored and working! Less than 24h!

    Hello, everyone.

    By early Monday morning, the following had been completed:

    • Cables installed
    • Power connected; switch all set to resume operations
    • Backups and restoration of customers servers.

    In less than 24 hours, we restored everything (including moving from old to the new datacenter, from the migration from the old data center to the new one. We tried to minimize the downtime as much as possible, and we did so to the best of our ability, it wasn’t easy.

    At the moment, customers already have their backups, and we’ve restored access for some customers who requested a backup of their old VPS.

    Resume and lawsuit and more information about what happened:

    On June 2nd, our entire Netherlands infrastructure went offline.Turns out MIRHosting — the company through which we were colocated at ** nLighten datacenter — had power cut to all equipment** from all their clients, with zero explanation or official statement.

    Our CEO Alexandru Scutaru and CTO Eugeniu Croitorov flew out to the Netherlands immediately to handle it on-site. Meanwhile, our Moldova team kept things running — answering tickets, live chat, processing refunds, and setting up temporary replacement servers.

    We always knew your data was safe and intact — it was justlocked inside the datacenter, which is why we couldn't provide backups during the outage.

    For those who didn’t realize it, the problem wasn’t a power outage, because there was power at the data center, but the power was cut off and our requests to restore it were denied several times. Without power, it was absolutely impossible to resume operations and access the backups we had for our customers. And this is where we confirmed that we did, in fact, have the backups.

    And now the question must arise: what about the days that customers were without access? Well, in order to compensate our customers, we have the following solutions:

    1) For those who had a server in the Netherlands and would like compensation, we will offer 4 additional weeks of service at no cost due to this issue. Simply open a support ticket. To compensate all affected customers in the Netherlands, we’re offering compensation for the time we were offline.** Just open a support ticket**, and we’ll take care of everything.

    2) For those who requested a temporary VPS in Moldova, we’re offering 7 free days to move and copy your files to the Netherlands at no cost, so you’ll have time to copy, back up, restore, and configure them. You must open a support ticket if you wish to return to the Netherlands. You’ll have 7 free days until the temporary VPS is shut down.

    ⚠️ Warning: Please check this carefully!.

    Is that not enough? Want more? Join our lawsuit (optional); however, documentation will be required. All the details are described on our Telegram channel. If you’ve been severely affected and want to join us, you can do so! We encourage anyone who wants to join to follow the steps or contact us.

    Want to know more details about the incident and how it was resolved? It's all explained on our Telegram channel, including the action of our CEO!

    *Steps, lawsuit, information all is here:**
    https://t.me/AlexHost/437

    Everything is up and running. Please keep in mind that due to the high volume of tickets, responses may take slightly longer than usual; we appreciate your understanding. Simply open a ticket and wait for a response; we will respond in a timely manner, and depending on the number of existing tickets, they will be processed as soon as possible.

    Important: We have seen customers who did not have regular backups, some without any backups for several years. We ask that you pay attention to this, since backups should also be performed by customers (i.e. Unmanged VPS and other unmanaged services) and not rely solely on a solution from us. Always perform backups regularly, daily, weekly, or monthly, if possible.

    At this time, access to the Netherlands has been restored within a few hours. Fully working and restored!

    Best Regards,
    Alexhost

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