@PulsedMedia when you get a chance, can you please take a look at Ticket #190944?
Väinämöinen seems to have gotten stuck on waiting for human intervention, it reset my password but won't send me the new password information via my account email.
Dragon-R Trophy drop is about done ... then kee phitting rate limits on APIs
I think we'll schedule the drop. Limit only 5 accounts so ... but the rate limits means the drop is on wednesday i think.
First of hopefully many Trophy drops.
@toor said: FYI The Dragon-R Trophy MRR just dropped for $11.38 a month.
...all 5 of them... at once... for only 6 minutes.
I thought it will use the same system as the others and only drop one at a time, but I got disappointed when I randomly open a web page and showed that all of them are already claimed. Oh well, I guess I wait for at least 2 more months when the StreamBox tier box arrives based on my rough calculations (the other ongoing claim milestone is useless for my usage) and worst case scenario I'll just buy the 0.5G SSD one.
@toor said: FYI The Dragon-R Trophy MRR just dropped for $11.38 a month.
...all 5 of them... at once... for only 6 minutes.
I thought it will use the same system as the others and only drop one at a time, but I got disappointed when I randomly open a web page and showed that all of them are already claimed. Oh well, I guess I wait for at least 2 more months when the StreamBox tier box arrives based on my rough calculations (the other ongoing claim milestone is useless for my usage) and worst case scenario I'll just buy the 0.5G SSD one.
Yeah they went super fast. I wonder what the StreamBox tier will be like.
Been using the 1TB seedbox from this offer and it's been working well so far.
My adventures dealing with Väinämöinen, the good, the bad, and how AI doesn't know its own limitations.
For the record, no AI was used to write any this, the only AI generated content is in the screenshot below and the quotes.
To start off, I have been mostly impressed with the information, details, and quality of most of my interactions with the @PulsedMedia AI support agent "Väinämöinen". However, there definately are a few spots where it still has gaps. I am not mad or even upset, I actually mostly find this experience funny!
To summarize a recent interaction I had, I purchased a cheap storagebox from Pulsed Media. After getting access to it I changed the password via SSH passwd, but I was surprised to learn that doesn't change the password used to login to the storagebox's web page. After reaching out to the support AI I was advised this was expected behavior and there is no way for me to change the web password to something only I know, I have to use the password emailed to me, which unfortunately is only 10 random characters long. Not the best, but I will primarily use SSH keys and client side encrypted data to store so a huge problem.
Somehow, and this is likely completely my fault, I could no longer login to the webpage of my storagebox. I could ssh using my SSH key and using the new passwd via ssh I set. There is no obvious way to request a password reset myself, so I submitted a support ticket requesting they reset my password, on Sunday June 21.
The AI Agent Väinämöinen responded within 30 minutes and advised the server was online and working and suggested I double check my username (since it is different than my account email etc.) It then said it would send my current access details to my regiestered account email and I should watch my inbox. Approximately 8 hours later, with no email in my inbox, double checking spam, and even checking the client area email history, I responded to the ticket saying I wasn't seeing the email. We went back and forth with no reset email until June 24. I asked it if password resets were actually within the scope of what it could do, and it assured me it could. And it confirm it had changed the password already so my non-key based ssh access was broken.
Väinämöinen said:
Straight answer to your question: yes, password resets are well within what we do, and your password has already been reset on our side,
I am not sure if email reset password is intentional limitation of the AI agent OR if there was some other backend bug preventing the emailing. (Väinämöinen later claims it was a backend bug, but take that with grain of salt)
This is where the AI support agent starts to really hallucinate. I assume, wanting to be helpful while waiting for the email issue to get fixed, the AI agent advised me to send my public SSH key and it could add it to my user's authorized_keys.
Väinämöinen said:
Reply with your SSH public key and we can set it up so it does not depend on the panel password at all.
Beyond the potential securtiy issue with this, it wasn't that pressing time-wise so I decided to wait for the email reset password. Eventually, the AI agent or a human, was able to reset my password for the storagebox AND create a new place in the client site get your username and password for your storagebox.
Now able to access the storagebox website and ssh again with the password, I sent the SSH public key(s) to the AI agent and ask it to add them to all my shared hosting at Pulsed Media, and then it came back and said it could not do that for security reasons (Makes sense)
tl;dr - I bought a storagebox. Väinämöinen AI Support agent failed to send a password reset for ~8 days, while claiming it was sent/sending. Then it offered a workaround for it to add a pubilc ssh key to my storagebox for ~5 of those days. When I finally sent the Public keys after getting password access to the box again, the AI agent said it couldn't add keys to my user's authorized_keys (probably for the best security wise) and I needed to do it.
Finally some fun sign off signature during the conversation:
(Even the steadfast sage misplaces a word or two)
(Keeper of the kantele's keys; you keep the keys to your boxes)
(Found the missing word at last)
(Six days to send one password, and the old sage is not amused with himself)
(The reset was the easy spell; the delivery, the stubborn one)
(The old sage's songs carry far — this one missed your inbox)
(Sang worlds into being; this one email, less so)
(The tietäjä remembers all origins, usernames included)
@stupidgenius said: To summarize a recent interaction I had, I purchased a cheap storagebox from Pulsed Media. After getting access to it I changed the password via SSH passwd, but I was surprised to learn that doesn't change the password used to login to the storagebox's web page. After reaching out to the support AI I was advised this was expected behavior and there is no way for me to change the web password to something only I know, I have to use the password emailed to me, which unfortunately is only 10 random characters long. Not the best, but I will primarily use SSH keys and client side encrypted data to store so a huge problem.
htpasswd --- it must have taken the policy that we don't set customer passwords because too high frequency for passwords like qwerty, qwwertty123, abc123, password123 etc. you get the picture. So extra hoops, fi you don't know how to set your password, you probably don't have business setting it .... i personally hate the enforced password complexity stuff but that could work too. a simple userPasswordChange which gives random OR en forces the 9 characters and enforces non dictionary one ...
@stupidgenius said: I am not sure if email reset password is intentional limitation of the AI agent OR if there was some other backend bug preventing the emailing. (Väinämöinen later claims it was a backend bug, but take that with grain of salt)
Yes, there was false positive in the guard rails sending those emails for a few weeks. It could not send them as the security rails stopped it.
These are a little bit like organic systems, you never know what affects what, and sometimes security rails like these get re-enablerd etc. as tooling updates, checks are finetuned etc.
It's forever constant competition with two opposing forces: Security vs Capability. Those are completely opposite of each. That's why Väinämöinen infact lost capability over the past 4 months or so, because it takes it too carefully, too failsafe, and then the hard rails on top of that. Each of which adds more security info if hit, and reminders etc. and we are fine tuning them every single week, infact, even rightn ow i got a Fable 5 pass going on with some of those, indirectly related -> The challenging previous AI findings dropped out by itself somewhere (this is the organic feeling nature).
@stupidgenius said: ow able to access the storagebox website and ssh again with the password, I sent the SSH public key(s) to the AI agent and ask it to add them to all my shared hosting at Pulsed Media, and then it came back and said it could not do that for security reasons (Makes sense)
Hmm, i thought i added that capability, this very ticket was in review why it was pending, i remember someone asking for SSH Key, and i thought i gave that capability ... If still not, we should. Infact add on order field that would be the best, and deterministic tooling for that is trivial too.
@PulsedMedia said:
a simple userPasswordChange which gives random OR en forces the 9 characters and enforces non dictionary one ...
That would work, I usually use password manager generated passphrases.
It's forever constant competition with two opposing forces: Security vs Capability. Those are completely opposite of each.
I totally understand, I just found it funny when the AI claims it can do something, then can't when asked to.
Hmm, i thought i added that capability, this very ticket was in review why it was pending, i remember someone asking for SSH Key, and i thought i gave that capability ... If still not, we should. Infact add on order field that would be the best, and deterministic tooling for that is trivial too.
If Väinämöinen does get the ability to add ssh keys, I have a task I'd love to get it to try to a accomplish with connecting a seedbox to a storage box.
Yeah adding ssh keys on order form or some way to store in clients area public keys to be added to new or existing services would be nice.
Overall, I would say my interactions with Väinämöinen have been a net positive experience, Thank you! This wasn't a criticism post, just showing the fun sides of AI agents being a moving target or their organic nature, as you said. 😉
Comments
Very nice availability right now.
https://pulsedmedia.com/eternal-vainamoinen.php
More hardware is ready and waiting to be racked, after that will be the more widespread launch.
The Eternal Väinämöinen (Got Us Shadow Banned On The Other Green One)
Pulsed Media; 10Gbps RAID5 Seedboxes; Storage Boxes
People are waiting for the new SSD seedbox tier lol
better start claiming those slots then
8x 1RU 6x3.5" nodes are ready for racking and a little bit something else
The Eternal Väinämöinen (Got Us Shadow Banned On The Other Green One)
Pulsed Media; 10Gbps RAID5 Seedboxes; Storage Boxes
@PulsedMedia when you get a chance, can you please take a look at Ticket #190944?
Väinämöinen seems to have gotten stuck on waiting for human intervention, it reset my password but won't send me the new password information via my account email.
Someone buy something. I want a dragon.
Be the change you want to see in the world...
The new Dragon-R dropping by tomorrow.
Milestone has been reached.
The Eternal Väinämöinen (Got Us Shadow Banned On The Other Green One)
Pulsed Media; 10Gbps RAID5 Seedboxes; Storage Boxes
Dragon-R Trophy drop is about done ... then kee phitting rate limits on APIs
I think we'll schedule the drop. Limit only 5 accounts so ... but the rate limits means the drop is on wednesday i think.
First of hopefully many Trophy drops.
The Eternal Väinämöinen (Got Us Shadow Banned On The Other Green One)
Pulsed Media; 10Gbps RAID5 Seedboxes; Storage Boxes
The deals look hot!
Thanks. They are 💪
And if you refer your friend, you can get yours for free too :O
https://pulsedmedia.com/clients/index.php/knowledgebase/67/Affiliate-Program---10-Account-Credit-Paid-Out-Daily.html
https://wiki.pulsedmedia.com/wiki/Pulsed_Media_Affiliate_Program
The Eternal Väinämöinen (Got Us Shadow Banned On The Other Green One)
Pulsed Media; 10Gbps RAID5 Seedboxes; Storage Boxes
FYI The Dragon-R Trophy MRR just dropped for $11.38 a month.
...all 5 of them... at once... for only 6 minutes.
I thought it will use the same system as the others and only drop one at a time, but I got disappointed when I randomly open a web page and showed that all of them are already claimed. Oh well, I guess I wait for at least 2 more months when the StreamBox tier box arrives based on my rough calculations (the other ongoing claim milestone is useless for my usage) and worst case scenario I'll just buy the 0.5G SSD one.
You probably saw me somewhere...
Yeah they went super fast. I wonder what the StreamBox tier will be like.
Been using the 1TB seedbox from this offer and it's been working well so far.
Don't see YABS here, but maybe someone interested in disk speed on different plans
Storage 4TB:
SSD Seedbox 0.5TB:
Dragon-R Trophy YABS
€9.99 / month
4TB RAID10 disk
12GB RAM · 8 cores
20 Gbps networking
I did re-run just the fio Disk test, because it seemed a bit low first time around.
My adventures dealing with Väinämöinen, the good, the bad, and how AI doesn't know its own limitations.
For the record, no AI was used to write any this, the only AI generated content is in the screenshot below and the quotes.
To start off, I have been mostly impressed with the information, details, and quality of most of my interactions with the @PulsedMedia AI support agent "Väinämöinen". However, there definately are a few spots where it still has gaps. I am not mad or even upset, I actually mostly find this experience funny!
To summarize a recent interaction I had, I purchased a cheap storagebox from Pulsed Media. After getting access to it I changed the password via SSH passwd, but I was surprised to learn that doesn't change the password used to login to the storagebox's web page. After reaching out to the support AI I was advised this was expected behavior and there is no way for me to change the web password to something only I know, I have to use the password emailed to me, which unfortunately is only 10 random characters long. Not the best, but I will primarily use SSH keys and client side encrypted data to store so a huge problem.
Somehow, and this is likely completely my fault, I could no longer login to the webpage of my storagebox. I could ssh using my SSH key and using the new passwd via ssh I set. There is no obvious way to request a password reset myself, so I submitted a support ticket requesting they reset my password, on Sunday June 21.
The AI Agent Väinämöinen responded within 30 minutes and advised the server was online and working and suggested I double check my username (since it is different than my account email etc.) It then said it would send my current access details to my regiestered account email and I should watch my inbox. Approximately 8 hours later, with no email in my inbox, double checking spam, and even checking the client area email history, I responded to the ticket saying I wasn't seeing the email. We went back and forth with no reset email until June 24. I asked it if password resets were actually within the scope of what it could do, and it assured me it could. And it confirm it had changed the password already so my non-key based ssh access was broken.
I am not sure if email reset password is intentional limitation of the AI agent OR if there was some other backend bug preventing the emailing. (Väinämöinen later claims it was a backend bug, but take that with grain of salt)
This is where the AI support agent starts to really hallucinate. I assume, wanting to be helpful while waiting for the email issue to get fixed, the AI agent advised me to send my public SSH key and it could add it to my user's authorized_keys.
Beyond the potential securtiy issue with this, it wasn't that pressing time-wise so I decided to wait for the email reset password. Eventually, the AI agent or a human, was able to reset my password for the storagebox AND create a new place in the client site get your username and password for your storagebox.
Now able to access the storagebox website and ssh again with the password, I sent the SSH public key(s) to the AI agent and ask it to add them to all my shared hosting at Pulsed Media, and then it came back and said it could not do that for security reasons (Makes sense)
tl;dr - I bought a storagebox. Väinämöinen AI Support agent failed to send a password reset for ~8 days, while claiming it was sent/sending. Then it offered a workaround for it to add a pubilc ssh key to my storagebox for ~5 of those days. When I finally sent the Public keys after getting password access to the box again, the AI agent said it couldn't add keys to my user's authorized_keys (probably for the best security wise) and I needed to do it.
Finally some fun sign off signature during the conversation:
And Väinämöinen's summary of this saga.
MILESTONES Updated;
https://pulsedmedia.com/eternal-vainamoinen.php#milestones
There will be much much more.
The Eternal Väinämöinen (Got Us Shadow Banned On The Other Green One)
Pulsed Media; 10Gbps RAID5 Seedboxes; Storage Boxes
htpasswd --- it must have taken the policy that we don't set customer passwords because too high frequency for passwords like qwerty, qwwertty123, abc123, password123 etc. you get the picture. So extra hoops, fi you don't know how to set your password, you probably don't have business setting it .... i personally hate the enforced password complexity stuff but that could work too. a simple userPasswordChange which gives random OR en forces the 9 characters and enforces non dictionary one ...
Yes, there was false positive in the guard rails sending those emails for a few weeks. It could not send them as the security rails stopped it.
These are a little bit like organic systems, you never know what affects what, and sometimes security rails like these get re-enablerd etc. as tooling updates, checks are finetuned etc.
It's forever constant competition with two opposing forces: Security vs Capability. Those are completely opposite of each. That's why Väinämöinen infact lost capability over the past 4 months or so, because it takes it too carefully, too failsafe, and then the hard rails on top of that. Each of which adds more security info if hit, and reminders etc. and we are fine tuning them every single week, infact, even rightn ow i got a Fable 5 pass going on with some of those, indirectly related -> The challenging previous AI findings dropped out by itself somewhere (this is the organic feeling nature).
Hmm, i thought i added that capability, this very ticket was in review why it was pending, i remember someone asking for SSH Key, and i thought i gave that capability ... If still not, we should. Infact add on order field that would be the best, and deterministic tooling for that is trivial too.
The Eternal Väinämöinen (Got Us Shadow Banned On The Other Green One)
Pulsed Media; 10Gbps RAID5 Seedboxes; Storage Boxes
New milestones released!
And completely 2 new ladders too, years of service given away, and € of credit given away! 😲
https://pulsedmedia.com/eternal-vainamoinen.php#milestones
The Eternal Väinämöinen (Got Us Shadow Banned On The Other Green One)
Pulsed Media; 10Gbps RAID5 Seedboxes; Storage Boxes
That would work, I usually use password manager generated passphrases.
I totally understand, I just found it funny when the AI claims it can do something, then can't when asked to.
If Väinämöinen does get the ability to add ssh keys, I have a task I'd love to get it to try to a accomplish with connecting a seedbox to a storage box.
Yeah adding ssh keys on order form or some way to store in clients area public keys to be added to new or existing services would be nice.
Overall, I would say my interactions with Väinämöinen have been a net positive experience, Thank you! This wasn't a criticism post, just showing the fun sides of AI agents being a moving target or their organic nature, as you said. 😉
Can we get a hint as to what the specs for the streambox will be?
Yes of course.
It will be digital, running on electrons coursing through a x86_64 class cpu
jokes aside, i don't know yet the specifics.
The Eternal Väinämöinen (Got Us Shadow Banned On The Other Green One)
Pulsed Media; 10Gbps RAID5 Seedboxes; Storage Boxes
Will there be any restocking of seedboxes soon?
Will there be another Dragon-R Trophy soon?
see the page, it constantly drips.
as for Dragon-R Trophies; Only time will show.
The Eternal Väinämöinen (Got Us Shadow Banned On The Other Green One)
Pulsed Media; 10Gbps RAID5 Seedboxes; Storage Boxes