FreeScout / Helpdesk Software
I'm curious what providers are running these days, and if FreeScout why they're paying for modules - personally, I think they are taking the piss making modules for basic requirements. That said, maybe I'm wrong.
Beside this, I've always had an interest in helpdesk software - I'm looking into AI for support as a PhD. If a prem provider wants to talk further - call it experience/no cost - I'm open.