Can't connect to Virmach VPS through home internet anymore

My Virmach DALZ008 VPS is up and running fine for last few weeks, however starting yesterday I can no longer access it from my home internet. Anyone tell me what is most likely going on here?

The VPS is online and the Virmach billing control panel, SolusVM control panel, VNC are all working normally.

From home internet it now always times out:

PS C:\Users\New User> tracert 45.42.215.xxx    
Tracing route to 45.42.215.xxx over a maximum of 30 hops    
  1     1 ms     4 ms     7 ms  10.0.0.1
  2    11 ms    10 ms    25 ms  96.120.73.17
  3    12 ms    11 ms    18 ms  24.124.224.129
  4    13 ms    12 ms    13 ms  68.85.63.97
  5    15 ms    14 ms    14 ms  be-31133-cs03.newark.nj.ibone.comcast.net [96.110.42.41]
  6    11 ms    12 ms    11 ms  be-1311-cr11.newark.nj.ibone.comcast.net [96.110.35.74]
  7    13 ms    13 ms    13 ms  be-303-cr12.newyork.ny.ibone.comcast.net [68.86.84.242]
  8    13 ms    13 ms    13 ms  be-1112-cs01.newyork.ny.ibone.comcast.net [96.110.35.129]
  9    12 ms    14 ms    11 ms  be-3111-pe11.111eighthave.ny.ibone.comcast.net [96.110.34.18]
 10    13 ms    20 ms    12 ms  nyk-b6-link.ip.twelve99.net [62.115.52.129]
 11    11 ms    19 ms    11 ms  internap-ic375807-nyk-b1.ip.twelve99-cust.net [213.248.66.102]
 12    13 ms    15 ms    12 ms  border1-po1-bbnet1.nyj004.pnap.net [216.52.95.46]
 13    13 ms    12 ms    12 ms  dedipath-48.border1.nyj004.pnap.net [74.201.164.150]
 14    94 ms    31 ms    48 ms  45.92.192.123
 15     *        *        *     Request timed out.

But traceroute from my LaunchVPS VPS shows it's fine:

traceroute to 45.42.215.xxx 45.42.215.xxx), 30 hops max, 60 byte packets
 1  _gateway (76.8.60.1)  0.183 ms  0.128 ms  0.106 ms
 2  gi0-0-0-8.nr11.b002999-2.phl01.atlas.cogentco.com (38.140.17.49)  0.965 ms  1.045 ms  1.082 ms
 3  te0-1-0-0.rcr21.phl01.atlas.cogentco.com (154.24.50.85)  0.952 ms  0.959 ms te0-1-0-0.rcr22.phl01.atlas.cogentco.com (154.24.50.89)  2.272 ms
 4  be2958.ccr41.dca01.atlas.cogentco.com (154.54.25.241)  4.521 ms be2964.ccr42.dca01.atlas.cogentco.com (154.54.26.121)  4.501 ms  4.481 ms
 5  be2112.ccr41.atl01.atlas.cogentco.com (154.54.7.158)  20.696 ms be2113.ccr42.atl01.atlas.cogentco.com (154.54.24.222)  20.717 ms be2112.ccr41.atl01.atlas.cogentco.com (154.54.7.158)  20.697 ms
 6  be2690.ccr42.iah01.atlas.cogentco.com (154.54.28.130)  34.054 ms be2687.ccr41.iah01.atlas.cogentco.com (154.54.28.70)  34.357 ms  34.336 ms
 7  be2443.ccr32.dfw01.atlas.cogentco.com (154.54.44.230)  39.326 ms be2441.ccr31.dfw01.atlas.cogentco.com (154.54.41.66)  39.528 ms  39.499 ms
 8  be2938.rcr21.dfw04.atlas.cogentco.com (66.28.4.18)  40.022 ms  40.162 ms be2939.rcr21.dfw04.atlas.cogentco.com (154.54.6.114)  39.917 ms
 9  be3795.nr51.b028597-0.dfw04.atlas.cogentco.com (154.24.61.202)  40.324 ms  40.573 ms  40.335 ms
10  38.140.239.18 (38.140.239.18)  40.678 ms  40.741 ms  40.672 ms
11  border5.ae1-bbnet1.dal006.pnap.net (216.52.191.44)  37.856 ms border5.ae2-bbnet1.dal006.pnap.net (216.52.191.109)  39.797 ms  38.140 ms
12  dedipath-57.border5.dal006.pnap.net (107.150.158.10)  40.879 ms  40.914 ms  40.886 ms
13  185.161.69.135 (185.161.69.135)  39.931 ms  39.971 ms  39.997 ms
14 45.42.215.xxx 45.42.215.xxx)  39.349 ms !X  39.377 ms !X  39.167 ms !X

???

«1

Comments

  • edited September 25

    You have most likely banned yourself with your firewall script or fail2ban.

    Search the iptables and ip6tables rules for a match with CSF:

    csf -g [IP.add.re.ss]

    Search for IP address in fail2ban.log:

    cat /var/log/fail2ban.log | grep "IP.add.re.ss"

    etc.

  • Thanks @kasodk . I've checked IP tables and Fail2ban log previously. I've also tried connecting from three different IP address (all Comcast cable IPs) with no changes. Other things have tried are rebooting computer, rebooting cable modem, flushing DNS cache, trying 3 different computers, and connecting through neighbor's internet.

    I also have a purple daddy VPS out in California and it CAN ping the Virmach Dallas VPS too. It seems only local Comcast IPs won't connect.

    This issue seems bizarre to me... Don't want to open a ticket because I know Virmach support is crazy busy at the moment and it's a Black Friday/no support VPS- and technically it IS online. Usually when weird problems happen with my VPSs it turns out to be something I've done on my end but have tried very hard to eliminate all the variables.

    Was hoping someone could look at the traceroute IP info and say "THIS is what is happening" but guess it's not going to be that easy.

  • @JDMcPea said: Was hoping someone could look at the traceroute IP info and say "THIS is what is happening" but guess it's not going to be that easy.

    I'm not a networking guru or anything so I could be wrong here but if you can't reach the neighboring IPs as well, then it's safe to say it's not your VPS specifically, but most probably some Comcast ranges or AS7922 is getting blocked/filtered by their upstream for some reason(s).

    Thanked by (3)AlwaysSkint JDMcPea willie

    For domain registrations, create an account at Dynadot (ref) and spend $9.99 within 48 hours to receive $5 DynaDollars!
    Looking for cost-effective Managed/Anycast/DDoS-Protected/Geo DNS Services? Try ClouDNS (aff).

  • Looks like it's VPN time.

    Thanked by (1)JDMcPea

    It wisnae me! A big boy done it and ran away.
    NVMe2G for life! until death (the end is nigh)

  • NordVPN is a VPN service with applications for Microsoft Windows, macOS, Linux, Android, iOS, and Android TV. Manual setup is available for wireless routers, NAS devices, and other platforms.

    NordVPN is developed by Nord Security, a company that creates cybersecurity software and was initially supported by the Lithuanian startup accelerator and business incubator Tesonet. NordVPN operates under the jurisdiction of Panama, as the country has no mandatory data retention laws and does not participate in the Five Eyes or Fourteen Eyes intelligence sharing alliances. Its offices are located in Lithuania, the United Kingdom, Panama and the Netherlands.

    Thanked by (2)JDMcPea shelfchair

    ♻ Amitz day is October 21.
    ♻ Join Nigh sect by adopting my avatar. Let us spread the joys of the end.

  • Windows traceroute and unix traceroute work a little differently. Windows by default will send ICMP ehco request packets in the trace, unix will use UDP messages. Is it possible ICMP messages somewhere near your target destination are being filtered?

    Thanked by (1)JDMcPea
  • @jtk @TheDP Don't really have enough networking knowledge regarding ICMP messages etc. but at this point I also think it's likely something is being filtered or routed incorrectly by someone

    @AlwaysSkint I just downloaded Opera web browser because it has free VPN service and WAS able to connect to my Dallas Virmach VPS Virtualmin control panel. Usually very slow and many time out / tunnel errors and reloading, but it did connect. I'm on the east coast USA and for some reason choosing a European based VPN IP worked more reliably than choosing a local US VPN IP address

    At this point unless I get some different info am going to assume this issue has nothing to do with my VPS configuration or any thing under my control. If it doesn't start working again in a week or two will try reinstalling the OS but don't see how that will solve anything. Currently don't have any live websites on it which is a good thing because at least part of the country wouldn't be able to access them anyway

    Not going to tag him but - Mr. Vir Mach if you read this please let me know your thoughts.

    Thanked by (1)elliotc
  • Can you reach/trace the other IPs within the same subnet of your VPS’s IP?

    Just pick some random IPs before or after yours.

    If you can, then it’s your node.

    But if you can’t, it’s most likely not your node, but something for VirMach and their upstream (DediPath?) to look into.

    Thanked by (1)JDMcPea

    For domain registrations, create an account at Dynadot (ref) and spend $9.99 within 48 hours to receive $5 DynaDollars!
    Looking for cost-effective Managed/Anycast/DDoS-Protected/Geo DNS Services? Try ClouDNS (aff).

  • I just tried the 10 IP address directly preceding my IP and the 10 directly after it. My method was to type the full IP into Chrome browser address bar and hit enter. If this isn't a good way to check please let me know

    All 20 timed out, no connection :(

  • Some odd routing there; from your VPS it bounces around cogent before getting down to dedipath's DAL border, but from your home connection it goes into their NYJ border and then gets lost. Might be something up with their routing?

    Thanked by (2)AlwaysSkint JDMcPea
  • Reminder: VirMach has Looking Glass in Dallas (and almost all locations) now: https://billing.virmach.com/index.php?rp=/knowledgebase/11/Test-IP-and-Looking-Glass-Locations.html&language=english

    Probably worth to test if you can access lg and lg routes ;)

  • edited September 25

    @JDMcPea said: .. for some reason choosing a European based VPN IP worked more reliably than choosing a local US VPN IP address.
    @ahnlak said: Might be something up with their routing?

    Most likely scenario, IMHumbleO. When I was daft enough to have a server in LA (different provider), there were some funky routes at times. A routing table gone fubar.
    Virmach did mention an issue with Dallas at some point, hence me migrating one VPS to SEA - along with another reason.

    It wisnae me! A big boy done it and ran away.
    NVMe2G for life! until death (the end is nigh)

  • edited September 25

    edit: removed wrong info

  • @JDMcPea said:
    I just tried the 10 IP address directly preceding my IP and the 10 directly after it. My method was to type the full IP into Chrome browser address bar and hit enter. If this isn't a good way to check please let me know

    All 20 timed out, no connection :(

    Many servers are not used for web hosting, so use traceroute or ping instead.

  • edited September 25

    Blimey that was rapid, from the UK:

    traceroute to 45.42.215.xxx (45.42.215.xxx), 30 hops max, 60 byte packets
    1 _gateway (192.168.2.1) 16.384 ms 16.904 ms 17.217 ms
    2 host-92-26-xxx-1.as13xxx.net (92.26.xxx.1) 16.460 ms 17.291 ms 17.278 ms
    3 ae50-ner001.msp.as13285.net (78.144.1.33) 43.794 ms 44.180 ms 44.170 ms
    4 ae50-scr001-msp.as13285.net (78.144.1.32) 29.317 ms 21.661 ms 29.699 ms
    5 ae60-scr101.thw.as13285.net (78.144.1.110) 33.191 ms 33.868 ms 30.526 ms
    6 195.66.226.116 (195.66.226.116) 31.907 ms 19.509 ms 17.986 ms
    7 173.231.129.65 (173.231.129.65) 18.397 ms 20.603 ms 22.032 ms
    8 bbr1.ae103.inapbb-nym-lon-3.nym.pnap.net (64.95.159.21) 84.302 ms 85.817 ms 86.261 ms
    9 bbr2.ae7.nym007.pnap.net (64.95.158.74) 86.218 ms 86.995 ms 88.229 ms
    10 bbr1.ae102.dal.pnap.net (64.95.158.173) 124.505 ms 125.670 ms 126.580 ms
    11 bbr2.ae7.dal006.pnap.net (64.95.158.202) 127.445 ms 128.569 ms 129.299 ms
    12 core2.be-5.inapvox-26.dal006.pnap.net (64.95.158.241) 119.505 ms 119.298 ms 118.687 ms
    13 border5.ae1-bbnet1.dal006.pnap.net (216.52.191.44) 124.306 ms border5.ae2-bbnet1.dal006.pnap.net (216.52.191.109) 124.712 ms 125.336 ms
    14 dedipath-57.border5.dal006.pnap.net (107.150.158.10) 127.131 ms 128.703 ms 128.990 ms
    15 185.161.69.135 (185.161.69.135) 132.822 ms 133.544 ms 133.956 ms
    16 45.42.215.xxx (45.42.215.xxx) 132.223 ms 125.977 ms 126.732 ms

    It wisnae me! A big boy done it and ran away.
    NVMe2G for life! until death (the end is nigh)

  • Many servers are not used for web hosting, so use traceroute or ping instead.

    Didn't think of that. Just repeated the test of the closest 20 IP address using ping, all 100% loss/no connections

  • edited September 25

    @JDMcPea said:

    Many servers are not used for web hosting, so use traceroute or ping instead.

    Didn't think of that. Just repeated the test of the closest 20 IP address using ping, all 100% loss/no connections

    Then read this again:

    https://lowendspirit.com/discussion/comment/99503#Comment_99503

  • edited September 25

    Done a test from OVH (East Coast):

    11 eqix-ixp.iad1.unitasglobal.net (206.126.238.22) 2.257 ms 2.814 ms 2.498 ms
    12 ae30.cr2.iad1.us.unitasglobal.net (50.115.90.149) 2.426 ms 2.097 ms 2.334 ms
    13 * * *
    14 e1-23.cr3.dfw1.us.unitasglobal.net (50.115.90.84) 31.315 ms 31.106 ms 31.287 ms
    15 inap.cust.dfw1.us.unitasglobal.net (198.232.115.142) 30.701 ms 30.623 ms 30.660 ms
    16 border5.ae1-bbnet1.dal006.pnap.net (216.52.191.44) 31.713 ms 31.721 ms border5.ae2-bbnet1.dal006.pnap.net (216.52.191.109) 55.561 ms
    17 dedipath-57.border5.dal006.pnap.net (107.150.158.10) 32.565 ms 32.876 ms 33.358 ms
    18 185.161.69.135 (185.161.69.135) 33.551 ms 33.906 ms 33.695 ms

    Completed fine, once the OVH network got its act together. It does appear to me that it's a hiccup at ASN 35913

    Can you shed some light, @Virmach? (If not sleeping!)

    It wisnae me! A big boy done it and ran away.
    NVMe2G for life! until death (the end is nigh)

  • Is this Comcast? They intercept ports 80 and 443 of my Buffalo VPS but I can still ssh. Apparently that server's IP range is in some kind of scam of phishing blacklist.

    Thanked by (1)AlwaysSkint
  • The 45.42.215.* subnet is blacklisted by @jarland. :)

  • vyasvyas OGContent Writer

    Use the PDiddy vps to ssh into Virmach Dallas. Why lost sleep over this trivial matter?

    Mods: Title may need editing. If Provider is not at fault here, why does title mention their name?

    OP begins with Virmach, then ends up with Jarland. Mentions PDiddy for good measure. Only 53 more names to go

    VPS reviews | | MicroLXC | English is my nth language.

  • @vyas said:
    Mods: Title may need editing. If Provider is not at fault here, why does title mention their name?

    OP begins with Virmach, then ends up with Jarland. Mentions PDiddy for good measure. Only 53 more names to go

    This is stupid.

    It is a Virmach VPS and the subnet is blacklisted at mxrbl.com (run by mxroute.com).

    Both providers are relevant to OP's problem.

  • vyasvyas OGContent Writer
    edited September 26

    @kasodk said:

    @vyas said:
    Mods: Title may need editing. If Provider is not at fault here, why does title mention their name?

    OP begins with Virmach, then ends up with Jarland. Mentions PDiddy for good measure. Only 53 more names to go

    This is stupid.

    It is a Virmach VPS and the subnet is blacklisted at mxrbl.com (run by mxroute.com).

    Both providers are relevant to OP's problem.

    Stupid is you.

    OP pays Virmach for a service, can raise a ticket 🎟️ optionally for a price, since BF deal and all… but OP looks for free consultation here instead. and and here we are, making asinine comments .

    VPS reviews | | MicroLXC | English is my nth language.

  • @vyas said:

    @kasodk said:

    @vyas said:
    Mods: Title may need editing. If Provider is not at fault here, why does title mention their name?

    OP begins with Virmach, then ends up with Jarland. Mentions PDiddy for good measure. Only 53 more names to go

    This is stupid.

    It is a Virmach VPS and the subnet is blacklisted at mxrbl.com (run by mxroute.com).

    Both providers are relevant to OP's problem.

    Stupid is you.

    OP pays Virmach for a service, can raise a ticket 🎟️ optionally for a price, since BF deal and all… but OP looks for free consultation here instead. and and here we are, making asinine comments .

    No, you are making stupid accusations and asinine comments.
    The rest of us have tried to help.

  • vyasvyas OGContent Writer
    edited September 26

    @kasodk said:

    @vyas said:

    @kasodk said:

    @vyas said:
    Mods: Title may need editing. If Provider is not at fault here, why does title mention their name?

    OP begins with Virmach, then ends up with Jarland. Mentions PDiddy for good measure. Only 53 more names to go

    This is stupid.

    It is a Virmach VPS and the subnet is blacklisted at mxrbl.com (run by mxroute.com).

    Both providers are relevant to OP's problem.

    Stupid is you.

    OP pays Virmach for a service, can raise a ticket 🎟️ optionally for a price, since BF deal and all… but OP looks for free consultation here instead. and and here we are, making asinine comments .

    No, you are making stupid accusations and asinine comments.
    The rest of us have tried to help.

    The PMS is high on this one. Taking a look back at the conversation:
    -OP using Windows from home machine? Local machine firewall blocking for some reason?
    - What is the VPS used for? Was any process / application being run that set off a few alarms?
    - LG for Virmach Dallas is a 172 block, OP VPS appears to be a 45 block/ not sure how LG will be helpful in this case
    - Biggest issue of all- why is OP NOT raising a ticket with @Virmach? Something preventing them from doing so? If so, what is? Inertia is a fairly innocent answer, but that may be wishful thinking.
    - If the VPS subnet is blacklisted by MXRoute, what is the relevance/ significance to OP? Are they running a mail server? Does Crapcast follow the MXRoute Blacklists (do they use that term anymore - Crapcast? Used to be popular when I was their customer)
    - Oh forgot this one- since I was labelled as making "stupid" accusations. I used to be a MaxKVM customer, so by extension I cannot be stupid. Look back at the messages. OP has left out enough details to raise flags. Prudent behaviour if considered asinine, is okay- mindlessly assuming provided information by OP is accurate, is not.

    VPS reviews | | MicroLXC | English is my nth language.

  • @JDMcPea said: But traceroute from my LaunchVPS VPS shows it's fine:
    ...
    14 45.42.215.xxx 45.42.215.xxx) 39.349 ms !X 39.377 ms !X 39.167 ms !X

    That !X doesn't seem fine to me.

    Thanked by (2)JDMcPea AlwaysSkint

    Educationally teaches you with knowledge, while you learn and conglomeratively alluminate your academic intellectual profile: https://lowend.wiki
    „Homo homini rattus.“

  • edited September 26

    @Janevski By "fine" I mean it's currently working for me as in sending daily backups of my website to the Dallas DAZ008 machine. And also I can ping Dallas from it and I can't from home. And traceroute does not time out. If there are issues with the connection between the two VPS doesn't seem to be causing problems for me at least in this instance.

    Don't know what the !X means in the trace, that's why I came here for help free consultation

    At this point am going to guess AlwaysSkint's suggestion of FUBARed routing table is most likely with Comcast blocking access as runner up. Time will tell.

    edit: typo

    Thanked by (1)AlwaysSkint
  • VirMachVirMach Hosting Provider
    edited September 26

    @willie said:
    Is this Comcast? They intercept ports 80 and 443 of my Buffalo VPS but I can still ssh. Apparently that server's IP range is in some kind of scam of phishing blacklist.

    We've had some really strange issues with our internet (Comcast) recently at the office here. At the same time when I was looking into what was going on with QN Los Angeles and Dedipath Los Angeles, I noticed the same weird thing going on for Dallas. We had a network engineer at QN confirm various things for us and it looked like it wasn't any issue with the networking equipment and then it started being fine again without any intervention.

    But there definitely was something up with it at least to our office and a few other test servers and at the same time. And it looked similar to what OP posted, plus it was in a similar timeframe.

    @JDMcPea said:
    I just tried the 10 IP address directly preceding my IP and the 10 directly after it. My method was to type the full IP into Chrome browser address bar and hit enter. If this isn't a good way to check please let me know

    All 20 timed out, no connection :(

    Speaking of which I'm not saying this is your issue but if you did that, and this was going to be my second guess, the system might block you. I was going to ask you if you had done anything like that but now we know you definitely did it afterward if you didn't do it before so there's a likelihood that you're blocked until it drops it.

    @JDMcPea said: Don't know what the !X means in the trace, that's why I came here for help free consultation

    Okay good thing you pointed that out, initially I scrolled past it and didn't notice. This means potential firewall issue. More specifically, it's icmp-host-prohibited.

    Private message me your IP, your service's IP, and your other one as well. I"ll check to make sure it's not on our end.

    One final issue it could be and honestly I'm going to bet on this one based on everything else I just said, is that maybe SolusVM glitched out when assigning the IP address to you or at some point in time and if any rules were reloaded, especially as a part of me taking a look at Dallas and LAX as I mentioned, it could mean that your service would effectively get blocked from using that IP address as part of SolusVM's protection. And maybe that IP address is pointing towards another VPS now and you just got banned for too many failed login attempts and that way the other VM could also easily have that icmp-host-prohibited rule as that's not uncommon.

    (edit) But nevermind then it wouldn't make sense that you couldn't ping the others. It has to be a combo.

    Thanked by (2)JDMcPea AlwaysSkint
  • vyasvyas OGContent Writer

    @kasodk said:

    @vyas said:
    Mods: Title may need editing. If Provider is not at fault here, why does title mention their name?

    OP begins with Virmach, then ends up with Jarland. Mentions PDiddy for good measure. Only 53 more names to go

    This is stupid.

    It is a Virmach VPS and the subnet is blacklisted at mxrbl.com (run by mxroute.com).

    Both providers are relevant to OP's problem.

    Reading Virmach’s wall of text above, it is evident that wht should have been a ticket 🎟️ from OP to Virmach, will now be addressed via PM, so still a 1:1 that the “helpers “ and “advisers” will not be privy to, unless shared by OP or Virmach with OP permission.

    Paying customer resolving 1:1 with services provider who is recipient of payment. Which was my point.

    Now who should feel stupid?

    Have a nice day

    VPS reviews | | MicroLXC | English is my nth language.

  • jarlandjarland Hosting ProviderOG

    @kasodk said:
    The 45.42.215.* subnet is blacklisted by @jarland. :)

    Can probably whitelist as requested if need be.

    Hate radiates from the source. If you look around and see it everywhere, it's coming from you.

Sign In or Register to comment.