@AlwaysSkint said:
When it comes to personal data leakage: once is bad, twice is awful, recurrent is downright neglect of duty.
Is this why I'm seeing more spam than ever? (rhetorical)
Agreed, which is why there are data protections laws such as..
@MikePT said:
Guys, it's not worth, seriously. No fights, come on. Let's wait for a resolution, shit happens, we just need to get around it.
GDPR
Also, I guess being cocky during a major fuck up is not going him any favours
Cocky? Or pointing out the motivations behind the post.
@AlwaysSkint said:
When it comes to personal data leakage: once is bad, twice is awful, recurrent is downright neglect of duty.
Is this why I'm seeing more spam than ever? (rhetorical)
Very true and I agree 100%.
The problem without it trying to sound like an excuse was the fact we were actively dealing with the issue. We just happened to miss the actual cause numerous and I will hold my hands up and say more could have been done. We have not been efficient in our role.
@AnthonySmith said:
I don’t think my advice will help, this is a recurring issue with what seems to now be a known root cause, I can only hope he is aware that if it happens again in a few months the community as a whole are not likely to be as understanding.
Out of respect for @AnthonySmith, I will not pursue the matter further. I have left the door open to reinstatement in my original de-listing post, and I will stand by what I have said. If there is evidence that the root cause has been addressed, HosDoc will receive the same full consideration as any other provider.
Thank you but you do not need to re-add us to your list.
I am not here for a debate or to ascertain the truth regarding your use of the service. On that note, please accept my apology for any comment you feel may be untrue.
@HostDoc said:
2. I am not here for a debate or to ascertain the truth regarding your use of the service. On that note, please accept my apology for any comment you feel may be untrue.
@HostDoc said: The problem without it trying to sound like an excuse was the fact we were actively dealing with the issue. We just happened to miss the actual cause numerous and I will hold my hands up and say more could have been done. We have not been efficient in our role.
Thank you. That is the best response from you so far, IMO.
I am also pleased that you have tried to respond via email, albeit with a few sweeping statements.
Supposedly, there will be an investigation and you (your business in EU) can get a hefty fine (like 10,000 euro).
Which begs a question: With Great Britain leaving EU, will GDPR apply to Britain after the end of 2020? If GDPR will become ineffective in Britain, it could encourage some EU businesses to relocate to Kingdom United.
@MikePT said:
Guys, it's not worth, seriously. No fights, come on. Let's wait for a resolution, shit happens, we just need to get around it.
GDPR
Also, I guess being cocky during a major fuck up is not going him any favours
Definitely, GDPR is serious business for sure.
Not familiar with GDPR but what happens if there is a complaint?
It's a shit show. It'll be investigated, like, everything basically.
All companies are also required to have a DPO (responsible for the data protection), companies dealing with private data, etc.
@deank said:
Supposedly, there will be an investigation and you (your business in EU) can get a hefty fine (like 10,000 euro).
Which begs a question: With Great Britain leaving EU, will GDPR apply to Britain after the end of 2020? If GDPR will become ineffective in Britain, it could encourage some EU businesses to relocate to Kingdom United.
We've seen 50k EUR fines in Portugal, it depends on the company size, revenue, etc.
I wish the Doc the best in resolving this issue. I can empathise with the emotional responses but for a case like this it is not worth it. Even if his points were truthful it's not the subject at hand which should be the main focus.
Smallweb's backup fiasco and now LadyDoc's leak fiasco.
The end is usually nigh. Remember that, folks.
Edit: Whoever claimed that 2020 will be great. Fack U. It's been a hell of January already. First, ExitBre and then Iran shooting down their own people because of reasons, and now Coronavirus or whatever it's called.
@deank said:
Smallweb's backup fiasco and now LadyDoc's leak fiasco.
The end is usually nigh. Remember that, folks.
To be fair, Michael handled things well, unlike doc who started accusations of "motivations".
However, if something similar happens again to Smallweb, that's going to be a big negative.
A lot of companies in this industry do not get a first chance let alone a second. Having a second chance means there's definitely no room for a third and every bit of energy needs to be correctly focused.
I've never used HostDoc, so you may take this with a grain of salt -
I deal with WHMCS and SolusVM issues every day, and I see how this could occur, sadly- by trying to make things more convenient for the client.
I really don't know - I know how I'd feel if I was a cause of this, but I also know how I'd feel if I caused this.
If they were aware of this for months and didn't manage to handle it, that's completely on them- but shitting on them in public due to being unhappy with their service or otherwise just leaves a bad taste in my mouth. I do not find an excuse for them not handling this as there were obviously several notifications, but I question if this is the platform to hoist them upon.
Sorry for realposting, but this could easily kill the brand, and I like the cheeky little bastard. We all fuck up, just don't do it again.
I was undecided to post to this topic anything.
But now here we are...
This is MY OWN PRIVATE vision
@HostDoc I hope you can fix this issue ASAP and there has not been massive damage to the clients them self.
If you need any help please feel free to ask. I will be there to help as much as my knowledge could help.
As @WSS has written, we all know that such things could appear and of course it's for both sides the worst outcome in such a relation.
For the GDPR which has been spoken about, If you're accepting customers from the EU, than you need to be GDPR conform this is also for the US or China Service provider. If the EU is doing about these providersanything, is somewhat unknown. There has been companies from the US which encounter with such bills but let's be somewhat real, they're just started to actively enforce the law. This also counts for me as a Swiss provider which is not in the EU. Also, after the Brexit the law is still current for them for EU customers.
Just at this moment I got an email from WHMCS about a potential security vulnerability.
Also, another point to mention is the pricing of the Products. Of course I like also to almost pay nothing. This is of course NO EXCUSE but the sad truth is, that the most providers don't take this aspect of our industries as serious as it should be. And Yes this aspect could cost more than you may earn from the customers.
@poisson Please take this with an edgy smile
You also could have handled this a bit more professional from my aspect. I have read the Thread before any comments were posted. And to be truth I was thinking its just for some SEO bullshit because the first sentence was a link to your website. --> just my side of view.
Please don't beat me, or do it so hard i won't stand up anymore.
As sad as it is, there is no doubt malice was a driving force in some form by somebody who was disgruntled.
In a normal(wishful?) scenario, the site owner would contact the party involved and ask for their side of the story. There would be some form of notification that the publication was going out. It would not change the fact the publication is going out, but allows the publication to have two views.
Timelines do not lie. For those not paying attention, they would never have noticed the OPs change of attitude towards HostDoc for the whole of December till now, but okay, I get it, I am lying, right? I will not give into your childish games to disclose information from the client area when the whole reason this thread was opened was due to data breach. Yet, he wants me to breach further data??
The most vocal individual giving all this advise was supposedly part of my team. He could have given me such advise behind the scenes at an earlier time were he not holding a grudge.
I could have had a sane voice advising that this has been addressed twice now, perhaps a rebuild should be considered.
In my haste to address the situation each time, it never occured to me once to take down the entire installation. My main trail of thought was always the clients and getting the service back up as quickly as possible. I really should have assessed it in a calmer manner.
But, why is it now this supposed team member chooses to voice his advise?
He unlike many here has my personal phone number, personal email etc. There was no shortage of communication channels.
I am tired of sugar coating this. Yes, I fucked up. Badly! There is absolutely no doubt about that.
I should have as a few have mentioned tore down the installation. I should have as many have pointed out taken a sterner stance about the situation and not let it turn into this.
There have been a number chances to totally abolish this and my reaction was simply not swift or efficient enough. BAU to me.
I had been informed it had been addressed and without double checking, I took the word as gospel and got on with leaving the client area available.
It is on me.
As bad as what the motivation for opening this thread may have been, there is no doubt when a light shines on you hard enough, you have no choice but to own it. I have been complacent in my role and some self reflection is needed at this time.
The client area has been taken down and I will start with a fresh installation at some point.
Actions speak louder than words, so for those still placing their faith in HostDoc, thank you.
No further apologies will be issued. Rather, I will act appropriately as should have be done from the very beginning and address this accordingly.
The client area will remain down in the meantime.
@HostDoc., because you are what you are and we love you ... its easier to let this pass by, hopefully no more personal info leaks.
i suggest you fix and take some break from sales for the moment.... if you don't you'll get burned out and possibly unwell. Don't look at Anthony he has some Asian girls giving him massages in his barn hahahah ...
To be fair, what they claim and what actually happens in practice don't always coincide. Unless they plan for drone strikes to take out a corporate office it may be unenforceable.
Regarding GDPR. My understanding is that any current EU Regulations, of which GDPR is, will be written into UK Law at the time of leaving the EU. As will all previous Directives adopted by the UK and statutory Regulations.
@HostDoc said:
As sad as it is, there is no doubt malice was a driving force in some form by somebody who was disgruntled.
Blaming others, ignoring issue.
In a normal(wishful?) scenario, the site owner would contact the party involved and ask for their side of the story. There would be some form of notification that the publication was going out. It would not change the fact the publication is going out, but allows the publication to have two views.
Blaming others, ignoring issue
Timelines do not lie. For those not paying attention, they would never have noticed the OPs change of attitude towards HostDoc for the whole of December till now, but okay, I get it, I am lying, right? I will not give into your childish games to disclose information from the client area when the whole reason this thread was opened was due to data breach. Yet, he wants me to breach further data??
More blame
The most vocal individual giving all this advise was supposedly part of my team. He could have given me such advise behind the scenes at an earlier time were he not holding a grudge.
I did man, a few times in private, you just brushed me off too.
I could have had a sane voice advising that this has been addressed twice now, perhaps a rebuild should be considered.
Far out, how much more did you need? I told you privately, your customers told you privately, many months ago.
In my haste to address the situation each time, it never occured to me once to take down the entire installation. My main trail of thought was always the clients and getting the service back up as quickly as possible. I really should have assessed it in a calmer manner.
Yes, you should have.
But, why is it now this supposed team member chooses to voice his advise?
He unlike many here has my personal phone number, personal email etc. There was no shortage of communication channels.
I used those channels man, you brushed it off as not serious.
I am tired of sugar coating this. Yes, I fucked up. Badly! There is absolutely no doubt about that.
Agreed.
I should have as a few have mentioned tore down the installation. I should have as many have pointed out taken a sterner stance about the situation and not let it turn into this.
Fuckin' right instead of throwing accusations
There have been a number chances to totally abolish this and my reaction was simply not swift or efficient enough. BAU to me.
I had been informed it had been addressed and without double checking, I took the word as gospel and got on with leaving the client area available.
It is on me.
Mistakes happen, it's all good. Just fix it :-)
As bad as what the motivation for opening this thread may have been, there is no doubt when a light shines on you hard enough, you have no choice but to own it. I have been complacent in my role and some self reflection is needed at this time.
That's true, and in this case it's the kick up the ass you needed.
The client area has been taken down and I will start with a fresh installation at some point.
Actions speak louder than words, so for those still placing their faith in HostDoc, thank you.
No further apologies will be issued. Rather, I will act appropriately as should have be done from the very beginning and address this accordingly.
The client area will remain down in the meantime.
That's all we wanted from you :-)
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Comments
GDPR
Also, I guess being cocky during a major fuck up is not going him any favours
Clouvider Limited - VPS in 6 datacenters - Intel Xeon/AMD Epyc with NVMe and 10G uplink! | Dedicated Servers
Agreed, which is why there are data protections laws such as..
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Cocky? Or pointing out the motivations behind the post.
Very true and I agree 100%.
The problem without it trying to sound like an excuse was the fact we were actively dealing with the issue. We just happened to miss the actual cause numerous and I will hold my hands up and say more could have been done. We have not been efficient in our role.
Christmas Specials | KVM Doctor | HostDoc Hosting
Apologies not necessary mate. Bring the evidence.
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Thank you. That is the best response from you so far, IMO.
I am also pleased that you have tried to respond via email, albeit with a few sweeping statements.
It wisnae me! A big boy done it and ran away.
NVMe2G for life! until death (the end is nigh)
Definitely, GDPR is serious business for sure.
Not familiar with GDPR but what happens if there is a complaint?
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Supposedly, there will be an investigation and you (your business in EU) can get a hefty fine (like 10,000 euro).
Which begs a question: With Great Britain leaving EU, will GDPR apply to Britain after the end of 2020? If GDPR will become ineffective in Britain, it could encourage some EU businesses to relocate to Kingdom United.
♻ Amitz day is October 21.
♻ Join Nigh sect by adopting my avatar. Let us spread the joys of the end.
It's a shit show. It'll be investigated, like, everything basically.
All companies are also required to have a DPO (responsible for the data protection), companies dealing with private data, etc.
We've seen 50k EUR fines in Portugal, it depends on the company size, revenue, etc.
Could be worth relocating to UK just to escape GDPR then.
♻ Amitz day is October 21.
♻ Join Nigh sect by adopting my avatar. Let us spread the joys of the end.
Still if you’re explicitly dealing with EU customers, you’ll have to conform to GDPR rules.
On paper, aye. Though one could argue that they can't do anything to anyone located outside of EU.
A good example is US/Canada hosting companies where they leak data like 90 year-old grandma leaking pee, yet EU can't do anything about'em.
♻ Amitz day is October 21.
♻ Join Nigh sect by adopting my avatar. Let us spread the joys of the end.
I wish the Doc the best in resolving this issue. I can empathise with the emotional responses but for a case like this it is not worth it. Even if his points were truthful it's not the subject at hand which should be the main focus.
MichaelCee
Smallweb's backup fiasco and now LadyDoc's leak fiasco.
The end is usually nigh. Remember that, folks.
Edit: Whoever claimed that 2020 will be great. Fack U. It's been a hell of January already. First, ExitBre and then Iran shooting down their own people because of reasons, and now Coronavirus or whatever it's called.
♻ Amitz day is October 21.
♻ Join Nigh sect by adopting my avatar. Let us spread the joys of the end.
To be fair, Michael handled things well, unlike doc who started accusations of "motivations".
However, if something similar happens again to Smallweb, that's going to be a big negative.
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A lot of companies in this industry do not get a first chance let alone a second. Having a second chance means there's definitely no room for a third and every bit of energy needs to be correctly focused.
MichaelCee
I've never used HostDoc, so you may take this with a grain of salt -
I deal with WHMCS and SolusVM issues every day, and I see how this could occur, sadly- by trying to make things more convenient for the client.
I really don't know - I know how I'd feel if I was a cause of this, but I also know how I'd feel if I caused this.
If they were aware of this for months and didn't manage to handle it, that's completely on them- but shitting on them in public due to being unhappy with their service or otherwise just leaves a bad taste in my mouth. I do not find an excuse for them not handling this as there were obviously several notifications, but I question if this is the platform to hoist them upon.
Sorry for realposting, but this could easily kill the brand, and I like the cheeky little bastard. We all fuck up, just don't do it again.
My pronouns are like/subscribe.
I was undecided to post to this topic anything.
But now here we are...
This is MY OWN PRIVATE vision
@HostDoc I hope you can fix this issue ASAP and there has not been massive damage to the clients them self.
If you need any help please feel free to ask. I will be there to help as much as my knowledge could help.
As @WSS has written, we all know that such things could appear and of course it's for both sides the worst outcome in such a relation.
For the GDPR which has been spoken about, If you're accepting customers from the EU, than you need to be GDPR conform this is also for the US or China Service provider. If the EU is doing about these providersanything, is somewhat unknown. There has been companies from the US which encounter with such bills but let's be somewhat real, they're just started to actively enforce the law. This also counts for me as a Swiss provider which is not in the EU. Also, after the Brexit the law is still current for them for EU customers.
Just at this moment I got an email from WHMCS about a potential security vulnerability.
Also, another point to mention is the pricing of the Products. Of course I like also to almost pay nothing. This is of course NO EXCUSE but the sad truth is, that the most providers don't take this aspect of our industries as serious as it should be. And Yes this aspect could cost more than you may earn from the customers.
@poisson Please take this with an edgy smile
You also could have handled this a bit more professional from my aspect. I have read the Thread before any comments were posted. And to be truth I was thinking its just for some SEO bullshit because the first sentence was a link to your website. --> just my side of view.
Please don't beat me, or do it so hard i won't stand up anymore.
Cheers Dream
Grab your vmWare toblerone today.
As sad as it is, there is no doubt malice was a driving force in some form by somebody who was disgruntled.
In a normal(wishful?) scenario, the site owner would contact the party involved and ask for their side of the story. There would be some form of notification that the publication was going out. It would not change the fact the publication is going out, but allows the publication to have two views.
Timelines do not lie. For those not paying attention, they would never have noticed the OPs change of attitude towards HostDoc for the whole of December till now, but okay, I get it, I am lying, right? I will not give into your childish games to disclose information from the client area when the whole reason this thread was opened was due to data breach. Yet, he wants me to breach further data??
The most vocal individual giving all this advise was supposedly part of my team. He could have given me such advise behind the scenes at an earlier time were he not holding a grudge.
I could have had a sane voice advising that this has been addressed twice now, perhaps a rebuild should be considered.
In my haste to address the situation each time, it never occured to me once to take down the entire installation. My main trail of thought was always the clients and getting the service back up as quickly as possible. I really should have assessed it in a calmer manner.
But, why is it now this supposed team member chooses to voice his advise?
He unlike many here has my personal phone number, personal email etc. There was no shortage of communication channels.
I am tired of sugar coating this. Yes, I fucked up. Badly! There is absolutely no doubt about that.
I should have as a few have mentioned tore down the installation. I should have as many have pointed out taken a sterner stance about the situation and not let it turn into this.
There have been a number chances to totally abolish this and my reaction was simply not swift or efficient enough. BAU to me.
I had been informed it had been addressed and without double checking, I took the word as gospel and got on with leaving the client area available.
It is on me.
As bad as what the motivation for opening this thread may have been, there is no doubt when a light shines on you hard enough, you have no choice but to own it. I have been complacent in my role and some self reflection is needed at this time.
The client area has been taken down and I will start with a fresh installation at some point.
Actions speak louder than words, so for those still placing their faith in HostDoc, thank you.
No further apologies will be issued. Rather, I will act appropriately as should have be done from the very beginning and address this accordingly.
The client area will remain down in the meantime.
Christmas Specials | KVM Doctor | HostDoc Hosting
@HostDoc., because you are what you are and we love you ... its easier to let this pass by, hopefully no more personal info leaks.
i suggest you fix and take some break from sales for the moment.... if you don't you'll get burned out and possibly unwell. Don't look at Anthony he has some Asian girls giving him massages in his barn hahahah ...
@LadyDoc, you in UK? If so, soon you won't need to worry about GDPR.
♻ Amitz day is October 21.
♻ Join Nigh sect by adopting my avatar. Let us spread the joys of the end.
deank - only worry about Coronavirus
Not quite accurate
https://www.gdpr.associates/gdpr-brexit/
To be fair, what they claim and what actually happens in practice don't always coincide. Unless they plan for drone strikes to take out a corporate office it may be unenforceable.
We will see is my take on it.
Edit: What happens in the transition period matters. If no-deal brexit happens, then GDPR can kiss good-bye to have any influence in UK.
♻ Amitz day is October 21.
♻ Join Nigh sect by adopting my avatar. Let us spread the joys of the end.
The UK will just get the S(pecific)DPR
MichaelCee
Regarding GDPR. My understanding is that any current EU Regulations, of which GDPR is, will be written into UK Law at the time of leaving the EU. As will all previous Directives adopted by the UK and statutory Regulations.
A ton of pointing fingers at others, zero humility.
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But enough about yourself..
My pronouns are like/subscribe.
Blaming others, ignoring issue.
Blaming others, ignoring issue
More blame
I did man, a few times in private, you just brushed me off too.
Far out, how much more did you need? I told you privately, your customers told you privately, many months ago.
Yes, you should have.
I used those channels man, you brushed it off as not serious.
Agreed.
Fuckin' right instead of throwing accusations
Mistakes happen, it's all good. Just fix it :-)
That's true, and in this case it's the kick up the ass you needed.
That's all we wanted from you :-)
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