[DediPath] Closure of Business Email

archives

Dear

We will are writing to you regarding your service at DediPath. With a heavy heart we must announce that DediPath will be discontinuing operations effective 8/31/23. Please migrate your data and take backups as soon as possible.

In regards to our colocation customers if you are in the following locations please send a ticket to [email protected] for equipment removal:
Dallas
Las Vegas
Denver
Atlanta
Jacksonville

In regards to our colocation customers if you are in the following location please send a ticket to [email protected] for equipment removal:
Seattle

In regards to our colocation customers if you are in the following locations please send a ticket to [email protected] for equipment removal:
Phoenix

In regards to our colocation customers if you are in the following locations please send a ticket to [email protected] for equipment removal:
Secaucus
Redondo Beach
San Jose

If you have a domain registered with us please transfer it out ASAP.

We are truly sorry for the inconvenience this has caused. We appreciate your business and support over the years and this is heart breaking to everyone at DediPath.

---

Followup email from DediPath

Dear Valued Dedipath Customers,

I wanted to personally reach out to you with heartfelt concern and a commitment to maintaining our professional relationship.

I have been actively engaging with a wide network of industry leaders and vendors, seeking the best possible solutions that align with your needs. While none of us anticipated finding ourselves in this predicament, please rest assured that every effort is being made to ensure a smooth process for you.

In light of the developments, I wanted to share some crucial information regarding the services you currently enjoy with us, as well as potential alternatives and partnerships.

Bare Metal Customers:
Your data's security is of paramount importance. To that end, I strongly advise you to initiate an immediate backup of your valuable data. We have engaged with Limestone Networks, who are ready to offer exclusive heavily, discounted bare metal backups. Moreover, they are equipped with immediately available bare metal capacity to address any urgent requirements. Limestone Networks has agreed to assist with migration costs for our valued customers. I encourage you to reach out to Limestone Networks at your earliest convenience. You can contact them via email at [email protected] or engage with their live chat feature at limestonenetworks.com.

Colocation Customers:

For our esteemed colocation customers, I urge you to prioritize the safeguarding of your data by initiating backup procedures without delay in which Limestone Networks backup solutions can help. In this regard, I have personally engaged with Evocative, who have expressed their willingness to directly accommodate our customers. This includes a range of services, from single-slot colocation to full rack and multi-rack solutions. To address your immediate colocation needs, please connect with the relevant parties below:

Full Rack/Multi Rack: [email protected]
For Less Than Full rack: [email protected]

Regarding Flexential locations we are working with Flexential and have a verbal that they will not be shutting down services and will work with our customers to accommodate colocation services and or equipment retrieval. We will have a follow up email later today with an additional update.

As we navigate through this challenging period together, I want to extend my deepest gratitude for the loyalty and trust you have placed in DediPath. While the current circumstances are not what any of us anticipated, I want to reassure you that we are fully committed to taking care of our customers to the best of our abilities.

If you have any questions, concerns, or require further assistance, please do not hesitate to reach out to our dedicated support team.

FrankZ

I've sent an email to @DediPath so they can ether confirm or deny the legitimacy of this reported closure.
I'll let everybody know when/if I hear back from them.

andylee

Reminder to everyone, please back up important data.
https://virmach.com/datacenters/

NYC: New York City
SJC: San Jose
SEA: Seattle
DEN: Denver
DAL: Dallas
ATL: Atlanta
those virmach data centers are dedipath
virmach's looking glass
https://status.virm.ac/
https://statusbot.virm.ac/en/

archives

@FrankZ said:
I've sent an email to @DediPath so they can ether confirm or deny the legitimacy of this reported closure.
I'll let everybody know when/if I hear back from them.

good

FrankZ

Received an answer to my email.

Hi Frank, I also hope you are doing well. This is accurate information, we apologize for the inconvenience caused.

andylee

@FrankZ said:
Received an answer to my email.

Hi Frank, I also hope you are doing well. This is accurate information, we apologize for the inconvenience caused.

omg

chris

Must be serious with short notice! Shame as it appeared to be one of the few less 💩 providers in those locations!

hostEONS

@FrankZ said:
I've sent an email to @DediPath so they can ether confirm or deny the legitimacy of this reported closure.
I'll let everybody know when/if I hear back from them.

This report is true, but fortunately we did not liked what was happening in past 2 months and decided to move out, we still have tons of colo gear with DP, going to try to retrieve them
https://my.hosteons.com/announcements/304/Las-Vegas-and-Dallas-Upcoming-Downtime-.html

cybertech

@hostEONS said:

@FrankZ said:
I've sent an email to @DediPath so they can ether confirm or deny the legitimacy of this reported closure.
I'll let everybody know when/if I hear back from them.

This report is true, but fortunately we did not liked what was happening in past 2 months and decided to move out, we still have tons of colo gear with DP, going to try to retrieve them
https://my.hosteons.com/announcements/304/Las-Vegas-and-Dallas-Upcoming-Downtime-.html

you need to raid their facilities and snatch it back!

hostEONS

@cybertech said:

@hostEONS said:

@FrankZ said:
I've sent an email to @DediPath so they can ether confirm or deny the legitimacy of this reported closure.
I'll let everybody know when/if I hear back from them.

This report is true, but fortunately we did not liked what was happening in past 2 months and decided to move out, we still have tons of colo gear with DP, going to try to retrieve them
https://my.hosteons.com/announcements/304/Las-Vegas-and-Dallas-Upcoming-Downtime-.html

you need to raid their facilities and snatch it back!

I wish i could do that

linveo

I don't know how you get to the point where you give your customers 24 hour notice. They are a fairly big company.

Neoon

@linveo said:
I don't know how you get to the point where you give your customers 24 hour notice. They are a fairly big company.

People left the company, while it apparently was falling apart.
Plus, hey had outages a few weeks prior.

Speculations are basically, they missed to pay the bills.
Maybe they could negotiate a few weeks.

Who knows.
Its not suddenly.

_MS_

Dedipool

Abdullah

@FrankZ said:
Received an answer to my email.

Hi Frank, I also hope you are doing well. This is accurate information, we apologize for the inconvenience caused.

That's almost zero notice period, it does not seem to make sense for a company of this size.

james50a

Been trying to get my equipment out of their for 1 month now and they keep putting my ticket on hold.... Suspect they are reselling client hardware at this point...

FrankZ

@Abdullah said:

@FrankZ said:
Received an answer to my email.

Hi Frank, I also hope you are doing well. This is accurate information, we apologize for the inconvenience caused.

That's almost zero notice period, it does not seem to make sense for a company of this size.

I still think it is quite fishy as well. Although with such short notice, and a confirmation from their rep, I would rather have everyone play it safe, then be sorry they did not.

passwa

@VirMach Here's your chance, refugee discount!

archives

@passwa said:
@VirMach Here's your chance, refugee discount!

Refugees in vir moving to vir refugee program?

yoursunny

@james50a said:
Been trying to get my equipment out of their for 1 month now and they keep putting my ticket on hold....

Drive one of these, no ticket required.

cybertech

@passwa said:
@VirMach Here's your chance, refugee discount!

he himself needs a refugee offer.

soulchief

Edit: Wrong thread

yoursunny

Stardate 1302.8, San Francisco.

Just as I'm ready to shut the doors of yoursunny summer host sales office and spend the weekend with my snake collection, a customer rushed in.
The customer shouted hurriedly: my NVMe server in AS35913 is dedipooled, data center access is locked out, all my family memories are gone, can you help?

I opened my sleepy eyes, downed a bottle of Dr Pepper, and immediately started helping this customer.
I sent a robot to the garden where her NVMe server was located, and provisioned a new NVMe server in our luna location.
Within seconds, the robot found the original server and plugged into its USB port, and her precious data were being cloned to our infrastructure.
At the same time, I was busy engraving a golden key card that contains a private key to decrypt the data.

15 minutes later, data restoration was complete, and I opened up the portal room.
The customer swiped the card, a colorful cloud appeared on the portal.
Inside, there's a faint wall of text:

GO
GO
GO
GO
GO

She hesitated for a moment, muttered a few words like "YABS" and "double bandwidth", and then walked into the portal.
As the cloud settled, she had been teleported to a fair-use black hole, and would live with her loving family for an eternity.

I checked the accounting record, and saw her remain assets in this world consolidated to our company account.
After all, once she entered the black hole, there's no way out, so she wouldn't need those assets anymore.

The end.

This article is published at https://yoursunny.com/t/2021/1302.8/

rcy026

This is going to be brutal, a lot of providers use Dedipath.

Does anyone have a list of providers that are hosted with Dedipath? It would be a nice heads up for the customers as even some of the providers seems to have been taken totally by surprise by this.
I have like 40 vps's with various providers, I'm pretty sure some of them are hosted at Dedipath but I have heard nothing from them.

xyphos10

hmm I think @ReadyDedis has some of their services with dedipath as the upstream. Here is an example https://ipinfo.io/193.25.214.1

yoursunny

@rcy026 said:
This is going to be brutal, a lot of providers use Dedipath.

Does anyone have a list of providers that are hosted with Dedipath? It would be a nice heads up for the customers as even some of the providers seems to have been taken totally by surprise by this.

AS35913 prefixes, description column can give you some hints.

qps

If anyone needs any help, please reach out. QuickPacket is in a few of the same cities, and we are exploring adding cabinets in other cities to help the DediPath customers.

Radic

@qps said:
If anyone needs any help, please reach out. QuickPacket is in a few of the same cities, and we are exploring adding cabinets in other cities to help the DediPath customers.

Ditto, we have tons instant setup servers in the same locations and will assist with expediting where we can.

terrorgen

Thought they were doing a special just this month here.

FrankZ

10 days ago to be exact.

Ympker

I also thought Dedipath was one of the "bigger" players here. 24 hours notice seems very short. Backup asap

Amadex

AuroraZero

Easy come, easy go, nothing is written in stone unless it is an errant SQL query.

Brueggus

Dang, just renewed four of my VPS with them for another year in July / August.
Let's see how things go, but I suspect that this will be another chargeback.

jonathanspw

I/we at KnownHost have a ton of dedicated hardware ready to deploy and tons of VPS capacity on nice new EPYCs. We have staff that can help with migrations and we'll waive migration fees for servers with panels even for unmanaged servers. Price matches are probably doable case-by-case.

We also have a presence in Sabey so anyone with colo there I might can help you.

Reach out to me via PM or [email protected] citing dedipath and we'll get you taken care of.

FAT32

@crunchbits said:
Like all the other hosts, can do some custom dedi's and everything else...

However, more pressingly: We're going to put up some free temporary higher-bandwidth storage to let you get your data out somewhere safe and take time to find a new proper home (even if not us--if you're currently in Atlanta I know Washington State isn't a viable replacement). If you've got a paid Dedipath invoice, you can have access. I'm still working out details with my team, but we'll base storage amount from your existing services and likely be ~2 weeks of free time to give you some breathing room.

Haven't made a proper thread yet, not sure if this will even be that useful for anyone but DM me if it is and we'll get the ball rolling asap for you.

Kudos to Crunchbits! Providers like you guys who offer helps when it is most needed make the world a better place

rcy026

@crunchbits said:
Like all the other hosts, can do some custom dedi's and everything else...

However, more pressingly: We're going to put up some free temporary higher-bandwidth storage to let you get your data out somewhere safe and take time to find a new proper home (even if not us--if you're currently in Atlanta I know Washington State isn't a viable replacement). If you've got a paid Dedipath invoice, you can have access. I'm still working out details with my team, but we'll base storage amount from your existing services and likely be ~2 weeks of free time to give you some breathing room.

Haven't made a proper thread yet, not sure if this will even be that useful for anyone but DM me if it is and we'll get the ball rolling asap for you.

When providers come out with refugee offers or price matches it is a nice touch, but to actually offer free storage so people can get out and try to find a new home, without even demanding that it is with you, that is seriously admirable. Well done!
Now I know where my next vps will come from. I already have a few with you, but you can never get too many of them.

SocksAreComfortable

Ugh...I had just signed up for a VPS from them like mid-July, paying for a year based on a special I found. Not out a ton of money, but still annoying.

bdl

@yoursunny said:

@rcy026 said:
This is going to be brutal, a lot of providers use Dedipath.

Does anyone have a list of providers that are hosted with Dedipath? It would be a nice heads up for the customers as even some of the providers seems to have been taken totally by surprise by this.

AS35913 prefixes, description column can give you some hints.

oh hai

cybertech

@Brueggus said:
Dang, just renewed four of my VPS with them for another year in July / August.
Let's see how things go, but I suspect that this will be another chargeback.

fastest fingers first.

neelc

I actually ran a VPS host Qeru using DediPath colo before selling the business.

It's terrible to say this, but I sorta cashed out at the right time. I didn't get a whole lot of cash, but hey, I avoided this whole mess, and I sold to another DediPath customer so they can migrate everything at once to another colo.

DediPath wasn't a great colo host, their support was slow, but it's still sad to see Qeru customers have to deal with a now-closed colo host and a few days of downtime while Qeru's owners find a new DC.

It was also smart of me to migrate from Qeru to Vultr. Vultr is more expensive but they haven't gone bust. Likewise I was a Nexus Bytes customer in the past but left way before they shut shop.

I would've chosen Psychz if they had the $349 colo offer. Psychz is a much better host: they aren't out of business, have better support, and allow Tor exit relays which I'd allow if I can (but I know why you won't allow it). Qeru had DediPath's $275 offer so it would be more expensive, but the savings weren't worth it.

tetech

@neelc said: Psychz is a much better host: they aren't out of business

That is not a high standard for an active hosting company to meet.

rcy026

@bdl said:

oh hai

georgedatacenter

It's quite annoying and disappointing that we still can't migrate our servers.

that dedipath stops responding and that there is no news to remove our hardware

chris

@georgedatacenter said:
It's quite annoying and disappointing that we still can't migrate our servers.

that dedipath stops responding and that there is no news to remove our hardware

Feel for the providers in this scenario!

georgedatacenter

@chris said:

@georgedatacenter said:
It's quite annoying and disappointing that we still can't migrate our servers.

that dedipath stops responding and that there is no news to remove our hardware

Feel for the providers in this scenario!

Yes, we have better expectative with evocative.

but with the hardware in dalla flexential, we still don't have an answer.

chris

@georgedatacenter said:

@chris said:

@georgedatacenter said:
It's quite annoying and disappointing that we still can't migrate our servers.

that dedipath stops responding and that there is no news to remove our hardware

Feel for the providers in this scenario!

Yes, we have better expectative with evocative.

but with the hardware in dalla flexential, we still don't have an answer.

Ouch, hope its resolved soon for all you guys! If I was in 'murica I'd offer to come lend a hand in the logistics of it all!

Anyway, enjoy the tickets 😝 I'm going to put my feet up and have a beer this evening lol

cold

oh crap, I saw this topic only now, I had 4 boxes with them, didn't get any e-mail that they are closing the doors nor a refund for the rest of the period... I guess this is a practice now of all providers who sell on LES/LET

georgedatacenter

Dear customers of Dedipath,

We are deeply saddened to have to close DediPath. We've cherished the opportunity to serve you throughout the years, and it's been an incredible journey.

Unfortunately, we have encountered financial difficulties due to the impact of the pandemic and a challenging economic environment. We explored various options to keep Dedipath running, including selling the company while trying to work with vendors to avoid shutoff.

However, we received suspension notices from two vendors before finding a solution. We understand this short notice is disappointing, and we apologize for any inconvenience. We were able to work with the vendors to allow more time for Dedipath customers to retrieve your data and make alternative arrangements.

It is a sad moment for us, as we say goodbye to Dedipath in this unexpected way. We appreciate your support and trust throughout the years and are grateful for the opportunity to have served you.

To contact Flexential, please reach out to: [redacted]

Brueggus

Fun fact: I am a VPS customer and have not received a single email from them about the closure.

user123

@Brueggus said:
Fun fact: I am a VPS customer and have not received a single email from them about the closure.

If you consider that a fun fact, I'd be fascinated to be a fly on the wall of a party you host.

MannDude

So, is everything down now? Are any of the DediPath servers still live?