@MichaelCee said:
I've also sent out a general notification email about tweaks to our Acceptable Usage Policy and Refund Policy. The AUP update is mainly due to MXroute's recent policy change, which includes forbidding the use of the instantly.ai service with ours. The refund policy update just clears up language about non-refundable promotional packages.
Don't think a change in terms should have 0 days notice (bad practice).
We are writing to inform you about some updates to our Acceptable Use Policy and Refund Policy, which will take effect on March 27th, 2025.
@MichaelCee said:
I've also sent out a general notification email about tweaks to our Acceptable Usage Policy and Refund Policy. The AUP update is mainly due to MXroute's recent policy change, which includes forbidding the use of the instantly.ai service with ours. The refund policy update just clears up language about non-refundable promotional packages.
Don't think a change in terms should have 0 days notice (bad practice).
We are writing to inform you about some updates to our Acceptable Use Policy and Refund Policy, which will take effect on March 27th, 2025.
Sure, but arguably better practice than no notice at all which is typical for most LE* hosts.
@MichaelCee said:
I've also sent out a general notification email about tweaks to our Acceptable Usage Policy and Refund Policy. The AUP update is mainly due to MXroute's recent policy change, which includes forbidding the use of the instantly.ai service with ours. The refund policy update just clears up language about non-refundable promotional packages.
Don't think a change in terms should have 0 days notice (bad practice).
We are writing to inform you about some updates to our Acceptable Use Policy and Refund Policy, which will take effect on March 27th, 2025.
Sure, but arguably better practice than no notice at all which is typical for most LE* hosts.
But makes a mockery of terms / conditions. Don't use other LE* hosts an an excuse so you can to do what you want. 0 Days notice is still NO notice.
@MichaelCee said:
I've also sent out a general notification email about tweaks to our Acceptable Usage Policy and Refund Policy. The AUP update is mainly due to MXroute's recent policy change, which includes forbidding the use of the instantly.ai service with ours. The refund policy update just clears up language about non-refundable promotional packages.
Don't think a change in terms should have 0 days notice (bad practice).
We are writing to inform you about some updates to our Acceptable Use Policy and Refund Policy, which will take effect on March 27th, 2025.
Sure, but arguably better practice than no notice at all which is typical for most LE* hosts.
But makes a mockery of terms / conditions. Don't use other LE* hosts an an excuse so you can to do what you want. 0 Days notice is still NO notice.
In the event MXroute changes their policy and gives no notice, like they did with that AI thing, I physically cannot give a notice period because that would give the impression to customers that something is still allowed until the new terms come into play. It would jeopardize the relationship with my infrastructure provider.
Things that are only related to OnePoundEmail, sure, you make a fair point.
@MichaelCee said:
I've also sent out a general notification email about tweaks to our Acceptable Usage Policy and Refund Policy. The AUP update is mainly due to MXroute's recent policy change, which includes forbidding the use of the instantly.ai service with ours. The refund policy update just clears up language about non-refundable promotional packages.
Don't think a change in terms should have 0 days notice (bad practice).
We are writing to inform you about some updates to our Acceptable Use Policy and Refund Policy, which will take effect on March 27th, 2025.
Sure, but arguably better practice than no notice at all which is typical for most LE* hosts.
But makes a mockery of terms / conditions. Don't use other LE* hosts an an excuse so you can to do what you want. 0 Days notice is still NO notice.
In the event MXroute changes their policy and gives no notice, like they did with that AI thing, I physically cannot give a notice period because that would give the impression to customers that something is still allowed until the new terms come into play. It would jeopardize the relationship with my infrastructure provider.
Things that are only related to OnePoundEmail, sure, you make a fair point.
Totally understand your logic / reason but again this should be down to you saying the same as I am to MXroute.
Terms / conditions need to change BUT in these circumstances (AI thing) it should be blocked. Your terms and conditions should be changed to reflect services will be blocked if interfering with normal service.
Would anybody care for regular transparency updates for certain stats? I recently connected Blesta with the about page to show client and service numbers, I'm pondering the idea of quarterly/yearly posts about abuse reports received/resolved.. stuff like that? If anyone cares? Or has suggestions on things they think would be beneficial to know?
I understand if it isn't something you want to answer publicly but I'm curious as to what you think the future of OnePoundEmail might look like.
Are you aiming for acquisition and or looking to scale as you grow? Or would you build separate brands if you were looking to offer more services?
If you mean to /be/ acquired then, no.
If you mean to acquire then, yes, I'm open to expanding by acquiring other email and/or web brands.
For the separate brand stuff I have technically done that.
I would like to offer an EU email solution but that is quite tricky right now for a number of reasons, brand loyalty being a primary one.
I understand if it isn't something you want to answer publicly but I'm curious as to what you think the future of OnePoundEmail might look like.
Are you aiming for acquisition and or looking to scale as you grow? Or would you build separate brands if you were looking to offer more services?
If you mean to /be/ acquired then, no.
If you mean to acquire then, yes, I'm open to expanding by acquiring other email and/or web brands.
For the separate brand stuff I have technically done that.
I would like to offer an EU email solution but that is quite tricky right now for a number of reasons, brand loyalty being a primary one.
Question: is it possible to disable an affiliate account? Or at the least stop the emails if they contain no sign-ups? I signed up for affiliate a while back but have never actually used the code, so I just get monthly emails saying "yep still no referrals duh" lol.
@SocksAreComfortable said:
Question: is it possible to disable an affiliate account? Or at the least stop the emails if they contain no sign-ups? I signed up for affiliate a while back but have never actually used the code, so I just get monthly emails saying "yep still no referrals duh" lol.
Monthly reports should now be disabled. But yeah, I can probably remove you as an affiliate.
@SocksAreComfortable said:
Question: is it possible to disable an affiliate account? Or at the least stop the emails if they contain no sign-ups? I signed up for affiliate a while back but have never actually used the code, so I just get monthly emails saying "yep still no referrals duh" lol.
Monthly reports should now be disabled. But yeah, I can probably remove you as an affiliate.
The report disabling was mainly what I was looking for, appreciate it! Who knows, maybe I'll get around to using some of the affiliate links I've signed up one day...
We are writing to inform you that effective July 1, 2025, we will be updating our Terms and Conditions and Acceptable Use Policy to improve our service and clarify procedures around policy violations.
What’s changing?
Payments and Chargebacks:
To ensure smooth and secure payment processing, any chargebacks or unauthorized payment reversals may result in account suspension or termination. Customers remain responsible for any outstanding fees.
Support Abuse:
We are committed to maintaining a respectful and productive support environment. Abusive or harassing behaviour towards our staff, or creating multiple redundant support tickets, may lead to restricted support access or account suspension.
Violation Handling and Enforcement:
We take violations of our Acceptable Use Policy seriously. Upon detection or reports of policy breaches, we may take actions including suspending outbound mail, placing sending restrictions, or terminating accounts without prior warning to protect our service integrity. Repeated abuse may also be reported to relevant fraud databases to prevent further misuse.
You can review the full updated Terms and Conditions and Acceptable Use Policy on our website. The revised versions are linked within our current policies until the effective date, when the existing pages will be replaced.
If you have any questions or concerns, please don’t hesitate to contact us at [email protected].
@MichaelCee said:
Would anybody care for regular transparency updates for certain stats? I recently connected Blesta with the about page to show client and service numbers, I'm pondering the idea of quarterly/yearly posts about abuse reports received/resolved.. stuff like that? If anyone cares? Or has suggestions on things they think would be beneficial to know?
Do it ! Like the backblaze "How our diks performed" posts- very interesting data for numerophiles...
And that occasional user with 1 TB of log files
About a year ago, I gave the homepage a more “professional” look. At the time, it felt like the right move. But looking back, it was trying a bit too hard to copy a competitor instead of just being OnePoundEmail.
So, I’ve stripped things back to a simple one-page layout that keeps all the essentials, no fluff. And as a bonus there's dark mode now too!
Spotted any bugs or have feedback? Let me know. I’ve already got a few dark mode tweaks planned for the next update.
Just to let you know we've disabled the ability to pay with USD via our Stripe payment gateway as it was causing some complications >with our book-keeping system.
Payments in EUR are all good as they auto convert to GBP in our account, and you can still pay with USD via PayPal.
Comments
Don't think a change in terms should have 0 days notice (bad practice).
Sure, but arguably better practice than no notice at all which is typical for most LE* hosts.
Michael from DragonWebHost & OnePoundEmail
But makes a mockery of terms / conditions. Don't use other LE* hosts an an excuse so you can to do what you want. 0 Days notice is still NO notice.
To be fair, if your upstream provider changes their terms, you're pretty much stuck with it.
(and explicitly banning a service that exists to spew out AI spam which was already breaking terms doesn't seem that egregious)
In the event MXroute changes their policy and gives no notice, like they did with that AI thing, I physically cannot give a notice period because that would give the impression to customers that something is still allowed until the new terms come into play. It would jeopardize the relationship with my infrastructure provider.
Things that are only related to OnePoundEmail, sure, you make a fair point.
Michael from DragonWebHost & OnePoundEmail
Totally understand your logic / reason but again this should be down to you saying the same as I am to MXroute.
Terms / conditions need to change BUT in these circumstances (AI thing) it should be blocked. Your terms and conditions should be changed to reflect services will be blocked if interfering with normal service.
Would anybody care for regular transparency updates for certain stats? I recently connected Blesta with the about page to show client and service numbers, I'm pondering the idea of quarterly/yearly posts about abuse reports received/resolved.. stuff like that? If anyone cares? Or has suggestions on things they think would be beneficial to know?
Michael from DragonWebHost & OnePoundEmail
Update: If you put your address as a Subway restaurant, I expect free sandwhiches or you're OUT!
Michael from DragonWebHost & OnePoundEmail
what?
Hey @MichaelCee!
I understand if it isn't something you want to answer publicly but I'm curious as to what you think the future of OnePoundEmail might look like.
Are you aiming for acquisition and or looking to scale as you grow? Or would you build separate brands if you were looking to offer more services?
If you mean to /be/ acquired then, no.
If you mean to acquire then, yes, I'm open to expanding by acquiring other email and/or web brands.
For the separate brand stuff I have technically done that.
I would like to offer an EU email solution but that is quite tricky right now for a number of reasons, brand loyalty being a primary one.
Michael from DragonWebHost & OnePoundEmail
Appreciate your time and response.
Question: is it possible to disable an affiliate account? Or at the least stop the emails if they contain no sign-ups? I signed up for affiliate a while back but have never actually used the code, so I just get monthly emails saying "yep still no referrals duh" lol.
Monthly reports should now be disabled. But yeah, I can probably remove you as an affiliate.
Michael from DragonWebHost & OnePoundEmail
The report disabling was mainly what I was looking for, appreciate it! Who knows, maybe I'll get around to using some of the affiliate links I've signed up one day...
Policy updates incoming:
Mostly clarifications and spelling things out.
Michael from DragonWebHost & OnePoundEmail
Do it ! Like the backblaze "How our diks performed" posts- very interesting data for numerophiles...
And that occasional user with 1 TB of log files
blog | exploring visually |
About a year ago, I gave the homepage a more “professional” look. At the time, it felt like the right move. But looking back, it was trying a bit too hard to copy a competitor instead of just being OnePoundEmail.
So, I’ve stripped things back to a simple one-page layout that keeps all the essentials, no fluff. And as a bonus there's dark mode now too!
Spotted any bugs or have feedback? Let me know. I’ve already got a few dark mode tweaks planned for the next update.
Michael from DragonWebHost & OnePoundEmail
Taking inspiration from up the stream: OnePoundEmail has a new documentation set-up: https://docs.onepound.email
Going to try and format the old kb in a much more user friendly manner over here, but both will be running side by side (at least for now).
Michael from DragonWebHost & OnePoundEmail
https://my.onepoundemail.co.uk/plugin/announcements/client_main/read/37
Michael from DragonWebHost & OnePoundEmail
Some cleanup.
Snappy has been removed as per MXroute's announcement.
We've finally implemented Jar's custom DNS management page.
Michael from DragonWebHost & OnePoundEmail