Linveo VPS Review: A Disappointing Experience
I purchased an AMD KVM VPS (4GB) from Linveo on August 29, 2024, hoping for reliable service, but my experience has been nothing short of a nightmare. Here's a breakdown of the issues I faced:
Frequent Downtime
September 19, 2024: The VPS went down, and I had to raise a ticket.
September 26, 2024 (11:49 AM): The VPS was down again. Linveo responded at 12:01 PM, claiming, "The internet is not down for these servers. Google's traffic is not reaching our ASN right now." A completely unsatisfactory explanation!
December 4, 2024 (6:22 AM): Another outage, and they admitted, "Our Dallas datacenter is currently offline. The DC is working on finding the issue and resolving it."
Unresolved Networking Issues
December 15, 2024 (11:10 AM): The VPS went down yet again, and this time, I discovered that the IP was unreachable from my home internet. I raised the issue with my ISP, who confirmed it was a problem with Linveo's network.
Linveo failed to address the problem and closed my ticket (#21763) without providing a solution. Their response: "The status has been changed to Closed. Dec 15, 2024, 2:42 PM by Adam Bednar."
Terrible Customer Support
Linveo's support team is unresponsive and dismissive. They seem more interested in closing tickets than solving customer problems.
Inconsistent Service
For a VPS provider, network reliability is crucial. Unfortunately, Linveo's network is plagued with issues, and they lack the competence to resolve them effectively.
Conclusion:
Linveo has proven to be unreliable, unprofessional, and unworthy of trust. Their frequent downtimes and lack of proper support make them one of the worst VPS providers I have ever dealt with. I would strongly recommend avoiding Linveo if you value your time, money, and sanity.
Rating: ⭐☆☆☆☆ (1/5)
Comments
@linveo
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Hi @xbugx! FWIW, my Linveo VPS seems to work great! If I can help you somehow, please let me know. Merry Christmas! 🎄Tom
I hope everyone gets the servers they want!
They did not fix that problem, even though I had already added a ticket ID. The ticket was closed despite the lack of a solution. This is improper behaviour.
Hi again @xbugx!
I'm not doubting anything that you say. However, mistakes sometimes happen, people get tired, etc.
@linveo has been really helpful to us over in the LES BSD thread. He's added Free, Open, and NetBSD custom images to his installer. He's updated the images. He's given us free VPSes. (Please don't get me wrong. I'm not saying you have to use BSD. Linux is equally great!)
For me, @linveo has increased the size of my VPS twice. He's been helpful and accessible via PM and Discord. We've enjoyed some friendly talks. He introduced me to another provider and helped get a useful discussion started. He sent me the configuration for the Juniper device in the cabinet where the server node on which my VPS is located resides. He's answered every question I have asked.
Can I help you somehow? What do you want to do going forward?
Best!
Tom
I hope everyone gets the servers they want!
It's okay to doubt @xbugx a little bit. He's previously been "scammed" by TNA Hosting, Little Creek Hosting, Host Slim, c1vhosting, and DediRock. For him, "a disappointing experience" is kind of a seal of approval.
I will just add the same reply as I did on your other post.
Hello Licensekey99/xbugx,
Yes there were some outages at the Texas DC in the last few months. One as you noted was due to an ASN routing issue where Google traffic including Youtube was not accessible for a period of time. And there was the power outage on December 4th. The ticket you note from September 19 was due to your VPS running out of RAM, so it was not an issue caused by us. Your recent ticket regarding intermittent connectivity issues from your home network is also not something that we have control over and was caused by your ISP despite your claims. We do have other locations with other network providers that you could have asked to be transferred to. We also have looking glass for each of the locations so you could have reviewed your connections before purchasing.
If you would like to change location, you can request so by ticket. Texas is our most popular location, but it does not work for everyone. That's why there are multiple choices.
linveo.com | Shared Hosting | KVM VPS | Dedicated Servers
Oil Your Own Machine -
if any provider fail to supply service, i will write review -
And just like you have the right to write an honest review about the credibility of a provider, other members have a right to write about your credibility, and mine. I suggest that you don't derail your own thread
Peace on earth will come to stay, when we all live as LESbians every day.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
Lol. I don't know if that's a local saying, translator malfunction, or what but I like it.
As you should. I personally might take a moment to review my criteria but I'm glad you're passionate if not exactly objective.
It"s probably from the Chinese phrase "给自己加油" - literally "add oil to oneself", meaning "to cheer oneself on."