I'm not one to defend breaking the TOS, and it was clearly broken here with multiple accounts...
However, by the looks of it this person has been a customer since at least 2018 and presumably has not been an issue until this was raised. I'm not sure I can see the logic in immediately jumping to terminating the relationship with them if things are as stated. 🤷♂️
a) It's never as stated
b) He has the option to pay to merge the accounts if he wants to keep them
Agreed on both counts, but b) is worded more like a threat than a genuine offer imo.
That's one certain one possible interpretation of it. Not the one I took but I can see how you might.
@toxicmagiska said: @FrankZ
Thank you for your summary and move the thread to OFF TOPICS, good forum management. Also, thank you for reminding me about the refund. I will request to get a refund.
Treasure this place, it's your last stronghold after being kicked out of LET. @VirMach
"kicked out of LET"? Wasn't he in their Black Friday thread a few days ago ........ ?
I suspect that is thanks to @FAT32 including them in the BF/CM thread; I don't believe @VirMach has actually been active on LET for some time (not that I think they were kicked off, just looks like they stopped visiting which is perfectly reasonable).
@toxicmagiska said: @FrankZ
Thank you for your summary and move the thread to OFF TOPICS, good forum management. Also, thank you for reminding me about the refund. I will request to get a refund.
Treasure this place, it's your last stronghold after being kicked out of LET. @VirMach
There is an open Complaint thread in the general category. If you prefer I can merge this into that thread so it is not in "Rants".
@toxicmagiska said: @FrankZ
Thank you for your summary and move the thread to OFF TOPICS, good forum management. Also, thank you for reminding me about the refund. I will request to get a refund.
Treasure this place, it's your last stronghold after being kicked out of LET. @VirMach
"kicked out of LET"? Wasn't he in their Black Friday thread a few days ago ........ ?
I suspect that is thanks to @FAT32 including them in the BF/CM thread; I don't believe @VirMach has actually been active on LET for some time (not that I think they were kicked off, just looks like they stopped visiting which is perfectly reasonable).
Yeah, I was mainly pointing out they never got kicked out as observed by them being in the thread. Totally true that LET got really hostile at multiple levels ( users, management ) so they just stopped going there though.
@toxicmagiska said: @FrankZ
Thank you for your summary and move the thread to OFF TOPICS, good forum management. Also, thank you for reminding me about the refund. I will request to get a refund.
Treasure this place, it's your last stronghold after being kicked out of LET. @VirMach
"kicked out of LET"? Wasn't he in their Black Friday thread a few days ago ........ ?
I suspect that is thanks to @FAT32 including them in the BF/CM thread; I don't believe @VirMach has actually been active on LET for some time (not that I think they were kicked off, just looks like they stopped visiting which is perfectly reasonable).
He isn't active on LET for any longer but we are still in contact through other social platforms, and given that Jon has granted VirMach a non-expiry Patron Provider tag (until he returns) so technically he is still a provider on LET and by the rule I can still include their offer.
@VirMach can you enable cancellation of service immediately, I would like to get rid of the low resource services I have and still need to wait about a year from last years BF, plus it will return some IP addresses
In my opinion, c1vhosting is more affordable and stable than vir, thus I've deprecated vir since early 2022. The two providers share some similarities like low price and constant maintenance or migration, but C1V is polite when communicating, while vir rudely demands money to reply the ticket and ....
-Get e-mail/ticket about migration from JP, ignore it.
-Open a ticket.
-Ticket rejected/closed.
-Open new ticket about why ticket was rejected/close.
-Re-open the rejected ticket.
Be shocked that provider don't really like people opening multiply tickets after being clearly told what is the timeline and how it works.
@toxicmagiska said: @FrankZ
Thank you for your summary and move the thread to OFF TOPICS, good forum management. Also, thank you for reminding me about the refund. I will request to get a refund.
Treasure this place, it's your last stronghold after being kicked out of LET. @VirMach
OP is opting for prorated refund. Glad LES could be of service. Time to merge.
@adly said: 'm not one to defend breaking the TOS, and it was clearly broken here with multiple accounts...
However, by the looks of it this person has been a customer since at least 2018 and presumably has not been an issue until this was raised. I'm not sure I can see the logic in immediately jumping to terminating the relationship with them if things are as stated. 🤷♂️
Here's our philosophy on almost everything.
We can make exceptions and try to be fair, but at some point in certain situations, it may have to be addressed. In this case, addressing it was optional and the customer invoked it per the original notice.
I'm not one to defend breaking the TOS, and it was clearly broken here with multiple accounts...
However, by the looks of it this person has been a customer since at least 2018 and presumably has not been an issue until this was raised. I'm not sure I can see the logic in immediately jumping to terminating the relationship with them if things are as stated. 🤷♂️
a) It's never as stated
b) He has the option to pay to merge the accounts if he wants to keep them
Agreed on both counts, but b) is worded more like a threat than a genuine offer imo.
This isn't the first time we've had to do something like this in batches, and based on our previous experience, we know that almost any ticket that involves a change for this particular location (Tokyo) for a particular subset of customers (those also breaking our terms of service) it doesn't exactly go too great.
These messages were sent in bulk, and it also included some people who have not broken our terms of service. We wanted to give those people a chance to appeal the decision, but we wanted to make sure those who have broken our terms of service understood they're not eligible. If it's not worded strongly, they'll ignore it and request to appeal the decision, something which was not offered to them. Even if it's strongly worded, as is in this case, they'll still often do it, which is fine, but that's why they received that second response. It was originally rejected without them being added to a queue for account closure, until they really insisted they wanted it addressed in which case I followed through with exactly what was stated would happen in this scenario.
@bliss said:
In my opinion, c1vhosting is more affordable and stable than vir, thus I've deprecated vir since early 2022. The two providers share some similarities like low price and constant maintenance or migration, but C1V is polite when communicating, while vir rudely demands money to reply the ticket and ....
Anyway, thank you for sharing the experience.
A customer's experience communicating with us tends very closely reflect their character & past behavior.
@dgc1980 said: @VirMach can you enable cancellation of service immediately, I would like to get rid of the low resource services I have and still need to wait about a year from last years BF, plus it will return some IP addresses
Sorry, we have a strict idling requirement policy.
@toxicmagiska said: @FrankZ
Thank you for your summary and move the thread to OFF TOPICS, good forum management. Also, thank you for reminding me about the refund. I will request to get a refund.
Treasure this place, it's your last stronghold after being kicked out of LET. @VirMach
"kicked out of LET"? Wasn't he in their Black Friday thread a few days ago ........ ?
I suspect that is thanks to @FAT32 including them in the BF/CM thread; I don't believe @VirMach has actually been active on LET for some time (not that I think they were kicked off, just looks like they stopped visiting which is perfectly reasonable).
He isn't active on LET for any longer but we are still in contact through other social platforms, and given that Jon has granted VirMach a non-expiry Patron Provider tag (until he returns) so technically he is still a provider on LET and by the rule I can still include their offer.
If LEB/LET is ever sold, you should definitely notify me as I'll probably be back within 24 hours. Right after they remove their weird speculative hit pieces on us though. Every time I read them back they seem more ridiculous, it's like DPRK level propaganda.
Our recipe for success was simple, just use brand #1 and brand #2 owned by JB. And that's not an oversimplification apparently.
@toxicmagiska said: @FrankZ
Thank you for your summary and move the thread to OFF TOPICS, good forum management. Also, thank you for reminding me about the refund. I will request to get a refund.
Treasure this place, it's your last stronghold after being kicked out of LET. @VirMach
"kicked out of LET"? Wasn't he in their Black Friday thread a few days ago ........ ?
I suspect that is thanks to @FAT32 including them in the BF/CM thread; I don't believe @VirMach has actually been active on LET for some time (not that I think they were kicked off, just looks like they stopped visiting which is perfectly reasonable).
He isn't active on LET for any longer but we are still in contact through other social platforms, and given that Jon has granted VirMach a non-expiry Patron Provider tag (until he returns) so technically he is still a provider on LET and by the rule I can still include their offer.
If LEB/LET is ever sold, you should definitely notify me as I'll probably be back within 24 hours. Right after they remove their weird speculative hit pieces on us though. Every time I read them back they seem more ridiculous, it's like DPRK level propaganda.
Our recipe for success was simple, just use brand #1 and brand #2 owned by JB. And that's not an oversimplification apparently.
@FrankZ said:
I got the same email. I would expect it to be Dec 5th or November 5th VirMach time. @VirMach I hope I get moved to San Jose instead of Los Angeles. Too many in Los Angles and nothing left in San Jose.
I also hope to move to San Jose.
Didn't happen. VM was migrated to Los Angeles just like everybody else.
This is very sad. By the time it expires, I might be released. For me, Los Angeles might not even be as good as Phoenix.
@Neoon said:
TOS clearly states only 1 account is allowed.
It's not like we don't have a thread like this every six months or so when this happens to someone who also can't follow the rules. Had to know it was going to be a problem sooner or later.
I'm not one to defend breaking the TOS, and it was clearly broken here with multiple accounts...
However, by the looks of it this person has been a customer since at least 2018 and presumably has not been an issue until this was raised. I'm not sure I can see the logic in immediately jumping to terminating the relationship with them if things are as stated. 🤷♂️
This can happen to anyone including me, thus I'm holding my chance to grab those VPS.Blackfriday.
@VirMach can easily ditch anyone to free up space.
@Neoon said:
TOS clearly states only 1 account is allowed.
It's not like we don't have a thread like this every six months or so when this happens to someone who also can't follow the rules. Had to know it was going to be a problem sooner or later.
I'm not one to defend breaking the TOS, and it was clearly broken here with multiple accounts...
However, by the looks of it this person has been a customer since at least 2018 and presumably has not been an issue until this was raised. I'm not sure I can see the logic in immediately jumping to terminating the relationship with them if things are as stated. 🤷♂️
This can happen to anyone including me, thus I'm holding my chance to grab those VPS.Blackfriday.
@VirMach can easily ditch anyone to free up space.
I don't even know where to start with this one, it's not like my response would change anyone's mind. I guess you can say anything and make it appear however you want based on your personal feelings about it.
It's definitely beyond stretching the truth to look at this case and go "this can happen to anyone, including me." Sure, if you check off several boxes, and then specifically respond asking us to make an exception which is clearly labeled as having us look into very specific breaches of our terms of service since the migration is related to that problem.
Still beats the hell out of closing Tokyo all together, or deadpooling.
Business is business and this action regarding Tokyo appears to have been a business decision, nothing more.
And while you're at it, please address the network slowness in Chicago
I was wondering if that was just me. Are you by chance on CHIZ036 ?
I'm on CHIZ030, but looks like we are almost next-door neighbors. We could be in the same rack or very close to each other. I was wondering about this in the other thread as well and sounds like it is more common problem and not just isolated to me either. It is comforting to hear that others have similar experiences. Hopefully they can address the problems soon.
And while you're at it, please address the network slowness in Chicago
I was wondering if that was just me. Are you by chance on CHIZ036 ?
I'm on CHIZ030, but looks like we are almost next-door neighbors. We could be in the same rack or very close to each other. I was wondering about this in the other thread as well and sounds like it is more common problem and not just isolated to me either. It is comforting to hear that others have similar experiences. Hopefully they can address the problems soon.
I'm sure he will take care of it. Stating node numbers should help narrow down where the issue is.
My Miami on Node MIAZ011 is fine by the way
EDIT: This is from my Chicago CHIZ036 status page [ 7 days and 2 days]:
High ping to 8.8.8.8. Intermittent packet loss, inconsistent download speeds.
You're right, Chicago is looking slow... Probably a malfunctioning switch. @VirMach - send me your switches, I will repair them for you for account credit.
root@debian:~# curl -sL bench.monster | bash -s -- -uss
=========================================================
\ Speedtest https://bench.monster /
\ System info, Geekbench, I/O test and speedtest /
\ v1.7.4 2023-12-15 /
=========================================================
Machine location: United States, Elk Grove Village (Illinois)
ISP & ORG: AS8100, QuadraNet Enterprises LLC / Virtual Machine Solutions LLC
## USA Speedtest.net
Location Upload Download Ping
----------------------------------------------------------------------------
Nearby 63.63 Mbit/s 104.57 Mbit/s * 123.605 ms
----------------------------------------------------------------------------
USA, New York (Starry) 198.58 Mbit/s 49.99 Mbit/s 65.660 ms
USA, Boston (Comcast) 183.88 Mbit/s 64.92 Mbit/s 73.810 ms
USA, Baltimore, MD (Comcast) 116.33 Mbit/s 33.70 Mbit/s 70.121 ms
USA, Atlanta (Windstream) 224.06 Mbit/s 66.86 Mbit/s 67.746 ms
USA, Miami (Frontier) 178.15 Mbit/s 41.36 Mbit/s 95.639 ms
USA, Nashville (Comcast) 222.05 Mbit/s 36.57 Mbit/s 75.951 ms
USA, Indianapolis (CenturyLink) 113.88 Mbit/s 36.16 Mbit/s 62.648 ms
USA, Cleveland (CenturyLink) 219.35 Mbit/s 41.78 Mbit/s 57.057 ms
USA, Detroit, MI (Comcast) 120.21 Mbit/s 51.91 Mbit/s 59.720 ms
USA, Chicago (Windstream) 120.04 Mbit/s 55.46 Mbit/s 50.693 ms
USA, St. Louis (Elite Fiber) 132.17 Mbit/s 40.23 Mbit/s 58.331 ms
USA, Minneapolis (US Internet) 86.75 Mbit/s 99.18 Mbit/s 58.995 ms
USA, Kansas City (Nocix) 161.67 Mbit/s 120.34 Mbit/s 54.200 ms
USA, Houston (Comcast) 195.29 Mbit/s 61.42 Mbit/s 79.877 ms
USA, Denver (CenturyLink) 189.95 Mbit/s 242.38 Mbit/s 70.048 ms
USA, Albuquerque (Plateau Tel) 60.90 Mbit/s 26.04 Mbit/s 116.061 ms
USA, Phoenix (PhoenixNAP) 150.92 Mbit/s 50.10 Mbit/s 101.376 ms
USA, Salt Lake City (Comcast) 109.79 Mbit/s 57.27 Mbit/s 85.130 ms
USA, Seattle (Comcast) 164.12 Mbit/s 31.98 Mbit/s 95.158 ms
USA, San Francisco (Comcast) 35.08 Mbit/s 35.69 Mbit/s 102.283 ms
USA, Los Angeles (Windstream) 116.82 Mbit/s 49.29 Mbit/s 107.408 ms
USA, Anchorage (Alaska Com) 10.94 Mbit/s 18.77 Mbit/s 125.097 ms
USA, Honolulu (Hawaiian Telcom) 19.82 Mbit/s 28.54 Mbit/s 136.909 ms
---------------------------------------------------------------------------
root@debian:~#
And while you're at it, please address the network slowness in Chicago
I was wondering if that was just me. Are you by chance on CHIZ036 ?
I'm on CHIZ030, but looks like we are almost next-door neighbors. We could be in the same rack or very close to each other. I was wondering about this in the other thread as well and sounds like it is more common problem and not just isolated to me either. It is comforting to hear that others have similar experiences. Hopefully they can address the problems soon.
I talked about our smaller locations and a quick analysis of what I liked and didn't like about them. For Chicago, I'm pretty sure I listed something along the lines of "the network" being poorly managed on QN's end.
I saw your messages and also noticed a potential issue, but I've been trying to see if it gets better or worse on its own. I didn't want to contact them as I'm afraid it could result in a bigger problem based on previous experiences but I've gone ahead and contacted them now, let's see what happens.
@VirMach said:
I didn't want to contact them as I'm afraid it could result in a bigger problem based on previous experiences but I've gone ahead and contacted them now, let's see what happens.
Really interesting to see the difference in tone and style of response for @toxicmagiska 's ticket and mine since we're basically in the same spot (albeit he has multiple accounts) of not responding to the migration e-mail in time.
Also interesting to see that they went as far as an account audit and response for him while my response from @VirMach tech support when requesting an appeal was basically "no u". Better than being told I'm breaking the TOS, but not by much.
Still really don't have a need for an LA server since I already have a storage server in LA with Virmach and there's no free internal networking (afaik) so having a second node for compute there doesn't really work.
@theloafingone said:
Really interesting to see the difference in tone and style of response for @toxicmagiska 's ticket and mine since we're basically in the same spot (albeit he has multiple accounts) of not responding to the migration e-mail in time.
Also interesting to see that they went as far as an account audit and response for him while my response from @VirMach tech support when requesting an appeal was basically "no u". Better than being told I'm breaking the TOS, but not by much.
Still really don't have a need for an LA server since I already have a storage server in LA with Virmach and there's no free internal networking (afaik) so having a second node for compute there doesn't really work.
Consider yourself fortunate... I got a transfer from a user for a provider called 'Silvercreek/Terabit" over at LET... The service never worked and they kept responding to my tickets saying "it's working". To make a long story short, I went on their Discord channel and called their tech retarded, but I put up a pretty good fight on my LET thread and people will see who they are if they're smart enough to search before ordering their services...
Virmach has been good to me, yet for some reason, they have no shills or fanboys like some other disreputable providers over at LET.
Consider yourself fortunate... I got a transfer from a user for a provider called 'Silvercreek/Terabit" over at LET... The service never worked and they kept responding to my tickets saying "it's working". To make a long story short, I went on their Discord channel and called their tech retarded, but I put up a pretty good fight on my LET thread and people will see who they are if they're smart enough to search before ordering their services...
Comments
That's one certain one possible interpretation of it. Not the one I took but I can see how you might.
I suspect that is thanks to @FAT32 including them in the BF/CM thread; I don't believe @VirMach has actually been active on LET for some time (not that I think they were kicked off, just looks like they stopped visiting which is perfectly reasonable).
There is an open Complaint thread in the general category. If you prefer I can merge this into that thread so it is not in "Rants".
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
Yeah, I was mainly pointing out they never got kicked out as observed by them being in the thread. Totally true that LET got really hostile at multiple levels ( users, management ) so they just stopped going there though.
He isn't active on LET for any longer but we are still in contact through other social platforms, and given that Jon has granted VirMach a non-expiry Patron Provider tag (until he returns) so technically he is still a provider on LET and by the rule I can still include their offer.
食之无味 弃之可惜 - Too arduous to relish, too wasteful to discard.
@VirMach can you enable cancellation of service immediately, I would like to get rid of the low resource services I have and still need to wait about a year from last years BF, plus it will return some IP addresses
In my opinion, c1vhosting is more affordable and stable than vir, thus I've deprecated vir since early 2022. The two providers share some similarities like low price and constant maintenance or migration, but C1V is polite when communicating, while vir rudely demands money to reply the ticket and ....
Anyway, thank you for sharing the experience.
MicroLXC is lovable. Uptime of C1V
-Get e-mail/ticket about migration from JP, ignore it.
-Open a ticket.
-Ticket rejected/closed.
-Open new ticket about why ticket was rejected/close.
-Re-open the rejected ticket.
Be shocked that provider don't really like people opening multiply tickets after being clearly told what is the timeline and how it works.
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
https://lowendspirit.com/uploads/editor/gi/ippw0lcmqowk.png
OP is opting for prorated refund. Glad LES could be of service. Time to merge.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
hopefully after this cleanup the nodes are more stable
wait Tokyo has been rather stable.
I bench YABS 24/7/365 unless it's a leap year.
-wrong thread-
MOD note: moved original comment that this was in regard to into BF thread.
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
https://lowendspirit.com/uploads/editor/gi/ippw0lcmqowk.png
Here's our philosophy on almost everything.
We can make exceptions and try to be fair, but at some point in certain situations, it may have to be addressed. In this case, addressing it was optional and the customer invoked it per the original notice.
This isn't the first time we've had to do something like this in batches, and based on our previous experience, we know that almost any ticket that involves a change for this particular location (Tokyo) for a particular subset of customers (those also breaking our terms of service) it doesn't exactly go too great.
These messages were sent in bulk, and it also included some people who have not broken our terms of service. We wanted to give those people a chance to appeal the decision, but we wanted to make sure those who have broken our terms of service understood they're not eligible. If it's not worded strongly, they'll ignore it and request to appeal the decision, something which was not offered to them. Even if it's strongly worded, as is in this case, they'll still often do it, which is fine, but that's why they received that second response. It was originally rejected without them being added to a queue for account closure, until they really insisted they wanted it addressed in which case I followed through with exactly what was stated would happen in this scenario.
A customer's experience communicating with us tends very closely reflect their character & past behavior.
Sorry, we have a strict idling requirement policy.
If LEB/LET is ever sold, you should definitely notify me as I'll probably be back within 24 hours. Right after they remove their weird speculative hit pieces on us though. Every time I read them back they seem more ridiculous, it's like DPRK level propaganda.
Our recipe for success was simple, just use brand #1 and brand #2 owned by JB. And that's not an oversimplification apparently.
what do you mean, its $200 for provider tag
I bench YABS 24/7/365 unless it's a leap year.
This is very sad. By the time it expires, I might be released. For me, Los Angeles might not even be as good as Phoenix.
This can happen to anyone including me, thus I'm holding my chance to grab those VPS.Blackfriday.
@VirMach can easily ditch anyone to free up space.
https://microlxc.net/
I don't even know where to start with this one, it's not like my response would change anyone's mind. I guess you can say anything and make it appear however you want based on your personal feelings about it.
It's definitely beyond stretching the truth to look at this case and go "this can happen to anyone, including me." Sure, if you check off several boxes, and then specifically respond asking us to make an exception which is clearly labeled as having us look into very specific breaches of our terms of service since the migration is related to that problem.
Still beats the hell out of closing Tokyo all together, or deadpooling.
Business is business and this action regarding Tokyo appears to have been a business decision, nothing more.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
And while you're at it, please address the network slowness in Chicago
I was wondering if that was just me. Are you by chance on CHIZ036 ?
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
MIA is almost the same
ServerStatus , slackvpn <-- openVPN auto install script for Slackware 15
I'm on CHIZ030, but looks like we are almost next-door neighbors. We could be in the same rack or very close to each other. I was wondering about this in the other thread as well and sounds like it is more common problem and not just isolated to me either. It is comforting to hear that others have similar experiences. Hopefully they can address the problems soon.
I'm sure he will take care of it. Stating node numbers should help narrow down where the issue is.
My Miami on Node MIAZ011 is fine by the way
EDIT: This is from my Chicago CHIZ036 status page [ 7 days and 2 days]:
High ping to 8.8.8.8. Intermittent packet loss, inconsistent download speeds.
Finer graduation over the last two days.
NOTE: Open in new tab for large size.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
Thanks @Crab, @FrankZ
You're right, Chicago is looking slow... Probably a malfunctioning switch. @VirMach - send me your switches, I will repair them for you for account credit.
I talked about our smaller locations and a quick analysis of what I liked and didn't like about them. For Chicago, I'm pretty sure I listed something along the lines of "the network" being poorly managed on QN's end.
I saw your messages and also noticed a potential issue, but I've been trying to see if it gets better or worse on its own. I didn't want to contact them as I'm afraid it could result in a bigger problem based on previous experiences but I've gone ahead and contacted them now, let's see what happens.
Accepting submissions for IPv6 less than /64 Hall of Incompetence.
Really interesting to see the difference in tone and style of response for @toxicmagiska 's ticket and mine since we're basically in the same spot (albeit he has multiple accounts) of not responding to the migration e-mail in time.
Also interesting to see that they went as far as an account audit and response for him while my response from @VirMach tech support when requesting an appeal was basically "no u". Better than being told I'm breaking the TOS, but not by much.
Still really don't have a need for an LA server since I already have a storage server in LA with Virmach and there's no free internal networking (afaik) so having a second node for compute there doesn't really work.
Consider yourself fortunate... I got a transfer from a user for a provider called 'Silvercreek/Terabit" over at LET... The service never worked and they kept responding to my tickets saying "it's working". To make a long story short, I went on their Discord channel and called their tech retarded, but I put up a pretty good fight on my LET thread and people will see who they are if they're smart enough to search before ordering their services...
Virmach has been good to me, yet for some reason, they have no shills or fanboys like some other disreputable providers over at LET.
I wouldn't be proud of that story.