@VirMach said:
Also aware of this, I think mobile version just uses the full size image, right? I just had the one old large logo and again, lazily used it for now.
Correct. Since you already have the template, I can provide help to bring the site back to a professional state in 24-48 hours (Fixing all the small layout bugs etc).
Me and @MikePT are just trying to help our favourite provider.
Yep, that's what I figured they were doing and should give anyone considering using them a clue as to how they will be treated if they become their customer with all of this history.
I honestly wanted to just potentially offer them to take in the customers if they didn't do everything in their power to be difficult to approach. Without getting into detail, even without them doing what they did which was insanely unprofessional to say the least, I knew it was still going to be a messy transition so I wouldn't have had a problem with doing what's best for the dedicated server customers and giving them an option to move to being direct clients of theirs to provide the best experience and avoid migration.
Obviously though they had a different idea and attempting to speak to them logically seemed to be a non-starter.
@VirMach said:
Also aware of this, I think mobile version just uses the full size image, right? I just had the one old large logo and again, lazily used it for now.
Correct. Since you already have the template, I can provide help to bring the site back to a professional state in 24-48 hours (Fixing all the small layout bugs etc).
Me and @MikePT are just trying to help our favourite provider.
Let me see if I can fire up Discord. I know I'm going to have too much fun chatting with you for hours though so maybe I should first finish out some of today's tasks.
@Jab said:
also you leaking dev server IP, the OVH one <img src="//147.135.x.x/wp-content/uploads/2018/07/pricing.png"> - go fgrep! (or if this is not cached then mysql select :P)
Yeah I noticed that as well. I figured anyone can find the IP if they really want it for an attack, Cloudflare isn't very good at ensuring it doesn't leak and there's tools for finding it through various methods unless you spend a tremendous amount of time locking everything down perfectly. Even our old site was susceptible.
I just wanted to get it up and running at this point and didn't want to spend a lot of time combing through. Most the pages got generated before I used a domain so they'll have that showing until I go through and delete them or do some mass query at this point.
Upcoming Raindog tell-all book: VirMach, the host that doesn't even use themselves to host their website!
@VirMach said:
Obviously though they had a different idea and attempting to speak to them logically seemed to be a non-starter.
From an outsiders perspective, from what I've gathered... They threw a hissy fit and cost themselves a bunch of money they had to do no work to get so they are now left with unused servers. So not good for multiple reasons as a business.
@VirMach said:
Upcoming Raindog tell-all book: VirMach, the host that doesn't even use themselves to host their website!
Off network websites for critical stuff like status pages, etc in a pinch are a basic logical thing to do. Then again, so is taking free money someone is trying to give you for no effort.
@VirMach said:
Obviously though they had a different idea and attempting to speak to them logically seemed to be a non-starter.
From an outsiders perspective, from what I've gathered... They threw a hissy fit and cost themselves a bunch of money they had to do no work to get so they are now left with unused servers. So not good for multiple reasons as a business.
Note, this is a general message about how I feel about all companies that may operate in this way and it doesn't mean I'm speaking about any one company. There will always be companies in the world that are ran by the "businessman" type, sacrificing absolutely anything, including any semblance of logic and reasoning, to increase revenue. If it doesn't increase revenue, the only other option is that the customer leaves and to them that's normal. They'll just go to the next customer, rinse and repeat.
They could be making a million dollars a year in profit and the profit could be naturally increasing as the customer continues to pay the same outdated rates for a worthless product, and they won't budge. For new customers, they'll give that same product at a loss if they could because that increases revenue. If they lose the old customer and all that profit, they don't really see it like that for some delusional reason. All they see is more inventory, and they'll be happy re-selling it to a new customer for a fraction of the price because that takes them from $0 to a number greater than $0 which is increasing revenue. But to LOSE money on an existing source of revenue? That's heresy. That would be NEGATIVE money in their puny little minds. An existing customer wants to only maintain a portion of their services? All some businesses would see is that the customer is now decreasing their revenue, so it's a bad customer, cut them out completely, all or nothing. Even worse to these types of businesses, the customer tries to reasonably speak about the matter. They're so sleazy that automatically as a subconscious projection, any genuine discussion comes across to them as bluffing, empty threats, or an attempt at weakening their hands. The only time they may pretend to become willing is if it involves an increase in revenue.
I will never understand it but I'm sure they learned and mimic all that from some business school textbook.
@VirMach said:
Upcoming Raindog tell-all book: VirMach, the host that doesn't even use themselves to host their website!
Off network websites for critical stuff like status pages, etc in a pinch are a basic logical thing to do. Then again, so is taking free money someone is trying to give you for no effort.
Common sense isn't really all that common.
The last time I hosted our website on our own rented servers, it went very poorly.
@MikePT said: @VirMach I have sent you a message in Skype. I will help you sort the millions of tickets free of charge after my shifts end every day.
I'm so sorry to hear these news. You really don't deserve all this.
Skype broke itself on my main computer for a while and I haven't cared to fix it. Basically it tried doing a force update that I promptly closed out of and that might've corrupted it. I'll try to reach out soon, thanks for the offer. Of course we're not interested in infinite free labor but could probably use (paid) help.
PM me your WhatsApp, Telegram, Discord or whatever. Let's get your desk organized.
Got to say, it's quite reassuring to see that the tone of @VirMach 's messages have changed in the last couple of days... From utter panic to having at least some left over time to worry about website design. I don't mean to sound flippant like that's an unimportant thing, on the contrary, it's reassuring because it sounds like the most stressful period is over. Glad you made it through!
@ralf said:
Got to say, it's quite reassuring to see that the tone of @VirMach 's messages have changed in the last couple of days... From utter panic to having at least some left over time to worry about website design. I don't mean to sound flippant like that's an unimportant thing, on the contrary, it's reassuring because it sounds like the most stressful period is over. Glad you made it through!
True. Personally from my own crunch periods at various jobs, I think a lot is probably that Virmach was in headless chicken mode with a zillion things on a list to do until servers went down. And then they went down earlier ending all those plans.
So now it's fix everything critical mode, which sounds bad but sometimes can be more straight forward than working on a whole list of things with some being critical, some being nice to have, some being well maybe we can, etc. The entire list prob went out the window and a new one was made which seems so much shorter currently and can be split up and delegated easier.
@ralf said:
Got to say, it's quite reassuring to see that the tone of @VirMach 's messages have changed in the last couple of days... From utter panic to having at least some left over time to worry about website design. I don't mean to sound flippant like that's an unimportant thing, on the contrary, it's reassuring because it sounds like the most stressful period is over. Glad you made it through!
@VirMach said: Truly sorry to hear that. I just wish they were in any way reasonable with their actions and I still regret not doing something about it a few days sooner. Not that we knew it would happen when it did or how it did, but we were already in the process of acquiring servers from our new partner just in case, a few days before it happened and we were just about to send out communication a few days earlier but ran into issues with some of the Chicago deployments that we were focusing on instead.
The original plan was to continue paying for them as we had been doing and pay for two sets of servers for a few months for a smoother transition.
i said I don't need replacement server if I can't get backup files,so you guys made a refund for me. but do I still eligible for the discount in the future? (aka the migration dedi)
@Jab said:
also you leaking dev server IP, the OVH one <img src="//147.135.x.x/wp-content/uploads/2018/07/pricing.png"> - go fgrep! (or if this is not cached then mysql select :P)
Yeah I noticed that as well. I figured anyone can find the IP if they really want it for an attack, Cloudflare isn't very good at ensuring it doesn't leak and there's tools for finding it through various methods unless you spend a tremendous amount of time locking everything down perfectly. Even our old site was susceptible.
I just wanted to get it up and running at this point and didn't want to spend a lot of time combing through. Most the pages got generated before I used a domain so they'll have that showing until I go through and delete them or do some mass query at this point.
Upcoming Raindog tell-all book: VirMach, the host that doesn't even use themselves to host their website!
They say where I come from
“I know my company’s medicines well. (And That’s why I avoid them)”
मैं अपनी कम्पनी की गोली अच्छी तरह पहचानता हूँ.
Speaking of medicine all that talk of Whiskey brought you fresh wind in the sails.
@VirMach said:
Also aware of this, I think mobile version just uses the full size image, right? I just had the one old large logo and again, lazily used it for now.
Correct. Since you already have the template, I can provide help to bring the site back to a professional state in 24-48 hours (Fixing all the small layout bugs etc).
Me and @MikePT are just trying to help our favourite provider.
I can reply basic tickets while I'm watching "How I met your mother" if you want.
@VirMach said:
Also aware of this, I think mobile version just uses the full size image, right? I just had the one old large logo and again, lazily used it for now.
Correct. Since you already have the template, I can provide help to bring the site back to a professional state in 24-48 hours (Fixing all the small layout bugs etc).
Me and @MikePT are just trying to help our favourite provider.
I can reply basic tickets while I'm watching "How I met your mother" if you want.
It’s great to see a few people wanting to help - I’m also available if @VirMach is interested. However, there is probably a better way to approach them about it, such as @MikePT having a personal/Skype contact.
I haven't been paying super close attention to the thread so I hope I'm not asking something that's already been discussed. Is some of the problem caused by VirMach being unable to get new equipment due to shortages? I.e., VirMach wanted to leave a certain WNY datacenter but there simply weren't enough Ryzen chips/mobos/servers on the market to get setup somewhere else? And now the SHTF...
@dedicados said:
hope my dedi server come back soon =(
I was actually thinking of you specifically when it happened since you had a close call with the previous termination situation that I helped you out with, I just hope you finally got some backups in.
yeah you helped me. thank you for that!
about server , it was a customer server and they did not take backup, so is not my problem anymore. but since they where good customers i am going to lose them. so bad.
@fluttershy said:
It’s great to see a few people wanting to help - I’m also available if @VirMach is interested. However, there is probably a better way to approach them about it, such as @MikePT having a personal/Skype contact.
Comments
Correct. Since you already have the template, I can provide help to bring the site back to a professional state in 24-48 hours (Fixing all the small layout bugs etc).
Me and @MikePT are just trying to help our favourite provider.
I honestly wanted to just potentially offer them to take in the customers if they didn't do everything in their power to be difficult to approach. Without getting into detail, even without them doing what they did which was insanely unprofessional to say the least, I knew it was still going to be a messy transition so I wouldn't have had a problem with doing what's best for the dedicated server customers and giving them an option to move to being direct clients of theirs to provide the best experience and avoid migration.
Obviously though they had a different idea and attempting to speak to them logically seemed to be a non-starter.
Let me see if I can fire up Discord. I know I'm going to have too much fun chatting with you for hours though so maybe I should first finish out some of today's tasks.
Yeah I noticed that as well. I figured anyone can find the IP if they really want it for an attack, Cloudflare isn't very good at ensuring it doesn't leak and there's tools for finding it through various methods unless you spend a tremendous amount of time locking everything down perfectly. Even our old site was susceptible.
I just wanted to get it up and running at this point and didn't want to spend a lot of time combing through. Most the pages got generated before I used a domain so they'll have that showing until I go through and delete them or do some mass query at this point.
Upcoming Raindog tell-all book: VirMach, the host that doesn't even use themselves to host their website!
From an outsiders perspective, from what I've gathered... They threw a hissy fit and cost themselves a bunch of money they had to do no work to get so they are now left with unused servers. So not good for multiple reasons as a business.
Off network websites for critical stuff like status pages, etc in a pinch are a basic logical thing to do. Then again, so is taking free money someone is trying to give you for no effort.
Common sense isn't really all that common.
Note, this is a general message about how I feel about all companies that may operate in this way and it doesn't mean I'm speaking about any one company. There will always be companies in the world that are ran by the "businessman" type, sacrificing absolutely anything, including any semblance of logic and reasoning, to increase revenue. If it doesn't increase revenue, the only other option is that the customer leaves and to them that's normal. They'll just go to the next customer, rinse and repeat.
They could be making a million dollars a year in profit and the profit could be naturally increasing as the customer continues to pay the same outdated rates for a worthless product, and they won't budge. For new customers, they'll give that same product at a loss if they could because that increases revenue. If they lose the old customer and all that profit, they don't really see it like that for some delusional reason. All they see is more inventory, and they'll be happy re-selling it to a new customer for a fraction of the price because that takes them from $0 to a number greater than $0 which is increasing revenue. But to LOSE money on an existing source of revenue? That's heresy. That would be NEGATIVE money in their puny little minds. An existing customer wants to only maintain a portion of their services? All some businesses would see is that the customer is now decreasing their revenue, so it's a bad customer, cut them out completely, all or nothing. Even worse to these types of businesses, the customer tries to reasonably speak about the matter. They're so sleazy that automatically as a subconscious projection, any genuine discussion comes across to them as bluffing, empty threats, or an attempt at weakening their hands. The only time they may pretend to become willing is if it involves an increase in revenue.
I will never understand it but I'm sure they learned and mimic all that from some business school textbook.
The last time I hosted our website on our own rented servers, it went very poorly.
PM me your WhatsApp, Telegram, Discord or whatever. Let's get your desk organized.
Glad to hear you're ok!
Cheers
Hi @VirMach , Please help me migrate the service(View Ticket #895668).
Thanks.
sends ICQ and AIM usernames
Invites you to my IRC server
You have been kicked from this channel
IRC still works though! And even has like discord and other integrations for those people that refuse to upgrade heh.
I think the other two are dead completely now?
Got to say, it's quite reassuring to see that the tone of @VirMach 's messages have changed in the last couple of days... From utter panic to having at least some left over time to worry about website design. I don't mean to sound flippant like that's an unimportant thing, on the contrary, it's reassuring because it sounds like the most stressful period is over. Glad you made it through!
True. Personally from my own crunch periods at various jobs, I think a lot is probably that Virmach was in headless chicken mode with a zillion things on a list to do until servers went down. And then they went down earlier ending all those plans.
So now it's fix everything critical mode, which sounds bad but sometimes can be more straight forward than working on a whole list of things with some being critical, some being nice to have, some being well maybe we can, etc. The entire list prob went out the window and a new one was made which seems so much shorter currently and can be split up and delegated easier.
it's a good news. @VirMach come on.
use cloudflare tunnel,so it won't let you expose your 80 443
isn't it is a general actions?should use some public clouds like aws azure, imagine can't access to whmcs when your server is downed...
i said I don't need replacement server if I can't get backup files,so you guys made a refund for me. but do I still eligible for the discount in the future? (aka the migration dedi)
I won't lie, I preferred the previous website more
Looks too generic now
I am a representative of Advin Servers
They say where I come from
“I know my company’s medicines well. (And That’s why I avoid them)”
मैं अपनी कम्पनी की गोली अच्छी तरह पहचानता हूँ.
Speaking of medicine all that talk of Whiskey brought you fresh wind in the sails.
Have a good weekend
Squats are the new Push-ups
These are rookie specs.
It gotta be:
delivery in 2028
ServerFactory aff best VPS; HostBrr aff best storage.
I'm still in several IRC servers... Since 1998.
I can reply basic tickets while I'm watching "How I met your mother" if you want.
Aren't we all?
Been on IRC since 1995. Happily mostly idling year after year 
It’s great to see a few people wanting to help - I’m also available if @VirMach is interested. However, there is probably a better way to approach them about it, such as @MikePT having a personal/Skype contact.
i dont think i can help in vps stuff but considering to buy some account credits
I migrate the server to another data center, but it gives me a ticket: "Migration Request, Awaiting Request". how long do I have to wait?
thanks.
I haven't been paying super close attention to the thread so I hope I'm not asking something that's already been discussed. Is some of the problem caused by VirMach being unable to get new equipment due to shortages? I.e., VirMach wanted to leave a certain WNY datacenter but there simply weren't enough Ryzen chips/mobos/servers on the market to get setup somewhere else? And now the SHTF...
yeah you helped me. thank you for that!
about server , it was a customer server and they did not take backup, so is not my problem anymore. but since they where good customers i am going to lose them. so bad.
hope everything gets ok for you.
Also open to handling a few tickets if needed.