@VirMach said:
We're going to try to clear out migration related tickets today, and refund requests. The current plan is to auto credit and close them for the stuck migrations. Then new migration requests will exclude Tokyo location selection and also have the new built-in auto credit system if it fails.
Exclude Tokio = 5k more tickets with people crying? 😬
No kidding.Although my 8.88 Phoenix was deleted.Maybe they've forgotten and I'm still waiting for their reply.
The migration failed I just want a refund.
@VirMach said:
** We're going to try to clear out migration related tickets today, and refund requests**. The current plan is to auto credit and close them for the stuck migrations. Then new migration requests will exclude Tokyo location selection and also have the new built-in auto credit system if it fails.
@VirMach said: We're going to try to clear out migration related tickets today, and refund requests. The current plan is to auto credit and close them for the stuck migrations. Then new migration requests will exclude Tokyo location selection and also have the new built-in auto credit system if it fails.
@Daevien said:
My lost old Chicago location vps has materialized in Miami, I guess it wanted to visit the beach.
did your data survive? still hoping hope isn't lost for my data...
It did actually, though I'm not exactly sure how old of a backup it went back to now that you mention it. I don't do a ton directly on that one (it's one of the 1 core, 512mb ram, 5gb, 2tb bandwidth ones we had asked for one black friday so it's just used as a proxy for the most part) so I basically just checked it over quickly and did an update for the os.
I also had what little was on their for config backed up as well as daily restic backups of all servers, so I could rebuild it quickly and wasn't worried about that.
All* templates have been re-syncing all day and should be done by tomorrow. Templates also have been changed to the correct group on SolusVM (previously completed) and most if not all services on WHMCS should also now have the correct templates selected for the re-install tool. Please feel free to report if your service still has any incorrect or non-functional templates after tomorrow. We'd need the following information for your report to be completed: [1] service package name such as "SSD1G", [2] service node name such as "LAXA024", [3] whether it's on SolusVM and/or WHMCS, [4] the full template name exactly as it appears.
Hello, I initiated a migration ticket for LA to Tokyo on July 25th, and successfully paid $3, but it keeps showing waiting, so can you process the refund for invoice#1462469？ Thank you.@VirMach
"Connection Issue - Network Down" tickets have been mostly handled. The majority (200+) of these were people who immediately reported it as a VPS-related network issue when their VPS was going through migration, followed by people attempting to use their old IP address, and then people who did not click the reconfigure button and did not read instructions for the department.
There were about 10~ that were in a glitched state where the callback didn't put the correct IP on WHMCS, and then maybe 5 or so where the IP address actually needed to be changed (it was stuck on the old.) Finally, 10-20 needed manual configuration at the OS level and are still being worked on where the password is provided. These do not include "Packet Loss" tickets, most of which will most likely just be closed as they appear to all be either related to previous packet loss issues that have already been resolved or for not including MTR but we'll take a look at any with troubleshooting data.
Comments
@VirMach what is the typical billing "refund in title" ticket response time?
Exclude Tokio = 5k more tickets with people crying? 😬
Bloody Hell! That's some amount of work orders Tickets.
It wisnae me! A big boy done it and ran away.
NVMe2G for life! until death (the end is nigh)
I have an order migration failure and no refund yet.
Do I need to create a ticket with “Refund”or ”Request Refund“ in the title?
Correct spelling is
“Refound”
No wonder you haven’t received it yet
blog | exploring visually |
“Refound”
No kidding.Although my 8.88 Phoenix was deleted.Maybe they've forgotten and I'm still waiting for their reply.
The migration failed I just want a refund.
@Virmach any progress on being able to install an OS on Dedicated Servers?
@Virmach Any news at all on TYOC025? I haven't seen it mentioned anywhere, but the networking on it has been down since late July.
I really don't know what to say，node: RYZE.LAX-A031.VMS
But some neighbors is online now...
Perfect person to quote and make a grammatical error!
blog | exploring visually |
Online is the most important thing at this monent.
Focus!Please!
Ticket #434240 Can I get a refund for my Phoenix not connecting to SSH for months?
that good to hear.
Negative.
Grammar trumps uptime.
In fact there would be no uptime without grammar. The tragedy!!
(Not to be confused with @uptime)
blog | exploring visually |
refund received， Thanks.
refund received， Thanks.
I bench YABS 24/7/365 unless it's a leap year.
In Fact.
You are the tragedy.
(a)Greek,
(b)Elizabethan,
or
(c)Shakespearean tragedy?
Being specific helps.
blog | exploring visually |
Faustian
My lost old Chicago location vps has materialized in Miami, I guess it wanted to visit the beach.
did your data survive? still hoping hope isn't lost for my data...
It did actually, though I'm not exactly sure how old of a backup it went back to now that you mention it. I don't do a ton directly on that one (it's one of the 1 core, 512mb ram, 5gb, 2tb bandwidth ones we had asked for one black friday so it's just used as a proxy for the most part) so I basically just checked it over quickly and did an update for the os.
I also had what little was on their for config backed up as well as daily restic backups of all servers, so I could rebuild it quickly and wasn't worried about that.
Just received my $1.68 credit from Virmach for a merged ticket (2 tickets) from July 6th 2022. Ticket was closed though.
https://microlxc.net/
@VirMach
Hello,
Can you check Ticket #454958 ?
I have paid a Invoice through WeChat, but it still shows "unpaid"
All* templates have been re-syncing all day and should be done by tomorrow. Templates also have been changed to the correct group on SolusVM (previously completed) and most if not all services on WHMCS should also now have the correct templates selected for the re-install tool. Please feel free to report if your service still has any incorrect or non-functional templates after tomorrow. We'd need the following information for your report to be completed: [1] service package name such as "SSD1G", [2] service node name such as "LAXA024", [3] whether it's on SolusVM and/or WHMCS, [4] the full template name exactly as it appears.
*Excludes servers currently offline.
Full list of templates:
AlmaLinux 8
CentOS 7
CentOS Stream 8
Debian 10
Debian 11
Ubuntu 18.04
Ubuntu 20.04
Windows 2022 Eval**
Full List of ISO:
AlmaLinux 8.4
AlmaLinux 8.5
CentOS 6.8
CentOS 7
CentOS 8
FreeBSD 12
OpenBSD 6.4
Rocky 8.5
TinyCore
Windows 2019
Alpine 3.10.3
Cd140201 (Boot Repair Disk?)
Clonezilla Live 2.6.0
CoreOS
Debian 10
Debian 11.2
Debian 8.2
Debian 9.1
Gparted Live 1.0.0
Netboot.xyz
Rancheros
Systemrescuecd
Ubuntu 20.04
Ubuntu 21.04
**May be partially or fully broken at this time and we are trying to re-template this to fix the problems.
Hello, I initiated a migration ticket for LA to Tokyo on July 25th, and successfully paid $3, but it keeps showing waiting, so can you process the refund for invoice#1462469？ Thank you.@VirMach
Ubuntu 21.04 is EOL.
Ubuntu 22.04 (latest LTS) is missing.
Netboot.xyz is not a solution as it needs 2GB RAM to start Ubuntu 22.04 installer.
Accepting submissions for IPv6 less than /64 Hall of Incompetence.
"Connection Issue - Network Down" tickets have been mostly handled. The majority (200+) of these were people who immediately reported it as a VPS-related network issue when their VPS was going through migration, followed by people attempting to use their old IP address, and then people who did not click the reconfigure button and did not read instructions for the department.
There were about 10~ that were in a glitched state where the callback didn't put the correct IP on WHMCS, and then maybe 5 or so where the IP address actually needed to be changed (it was stuck on the old.) Finally, 10-20 needed manual configuration at the OS level and are still being worked on where the password is provided. These do not include "Packet Loss" tickets, most of which will most likely just be closed as they appear to all be either related to previous packet loss issues that have already been resolved or for not including MTR but we'll take a look at any with troubleshooting data.
Added to list. I'll probably work on this when we fix the Windows and proxy templates.
I don't usually do Ubuntu on servers, but is there a low memory option for it like there is for debian installer? Might be fix for now