VirMach
VirMach
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(Quote) Shorter version of my reply, if the issue is we have a bad time during emergencies trying to load in new services, do you think it could be worse with the self-serve optional system? Or I guess how specifically, what do you envision would go…
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(Quote) "Oh, he signed the agreement? He's a Flex customer now? Turn off his power, stop replying to him."
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I'll provide a scenario for how the above potential feature is envisioned. Let's say a node goes down. A pop-up appears saying "Hey, this might be facing issues. Want to deploy a backup service?" You click yes, it generates a new service…
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(Quote) Doesn't end up saving time because we can't coordinate it well right now and our script to do that is unreliable and clunky right now, but we could consider it maybe after today if we have time to set it up to where it's solid. I've been wa…
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Today's entire focus will try to be finally actually getting our new space in LAX QuadraNet up and running by midnight or so (18 hours) but that will likely have to change if we get a bunch of tickets for Atlanta. So I'm hoping we've already provide…
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(Quote) First issue was Dedipath dropped announcements I think, for the two blocks. New issue could be carrier cut off something since the blend I think was Flex + Lumen and we don't know the ratio, but honestly with Flex, I wouldn't be surprised if…
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(Quote) Your situation isn't the one described, it was leftover 20-30% of people in Denver finally moved. The IPv4 will change, to a non-functioning one. So you're one step before that. (edit) For Denver ones it's possible we give you 47.87.xx.xx a…
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(Quote) It's in a weird state where we're planning for IPv4 changes at the same time so you'll be assigned new IPv4 but still waiting on QN networking team for them to officially go up. Not that many people affected so we've been dealing with it per…
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(Quote) Oh by the way for anyone interested, it was exactly this. I wish I wrote out my long version of the message so I could sound smarter in hindsight, but when I was doing the testing, there were two IP addresses I saw for routers, one router wa…
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A few more back and forths and it looks like San Jose is fixed, looking at it now and doing IPv4 changes.
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(Quote) To be fair he does switch it up a bit but I still don't get it, like ignores all our updates here and on network status page, and then coming here to post asking for an update that was already discussed like I can do anything special about i…
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Some good news for customers in China though, I don't knw what it will actually end up looking like but right now it's 155 ping and 0% loss to Shanghai Aliyum, 138 ping and 1% loss to Zhejiang China Telecom, 139 ping and 0% loss to Jiangsu China Tel…
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(Quote) For some reason I did as well. Nope, waiting almost 2 days for them to respond to us basically. They did reply on Saturday and asked for... MTR. And they did say they fixed it like on Thursday or whenever that was as well. Some of the blocks…
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(Quote) Create ticket for any incorrect price adjustments. They happen in certain situations where the system didn't properly do the change.
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IPv4 change tickets should be wrapping up sending now, had a few issues but hopefully I did a good job in fixing them and not sending that many duplicates or missing any. Atlanta was excluded for now since we're not done with that location yet/annou…
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(Quote) If your individual VPS was down before the move/status updates, then you wouldn't get a personal update for your individual VPS and would likely have to open a ticket if nothing else works.
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(Quote) What pricing are you looking for? I can probably generate it for you.
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(Quote) Past a certain point it becomes difficult processing a transfer without it causing problems for the person it's transferred to, because they will have to inherit certain notes and such. So if it was rejected it's to avoid putting your accoun…
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IP change tickets/emails finally sending. We're setting a 22nd date for when new IP will work and old will be soft removed, and old address will work until 29th if it's not touched (it can also be added back manually internally but SolusVM may try …
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Alright Phoenix is finally up, small win.
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I have no idea what's actually going on with San Jose. I am guessing it still has to do on Evocative's end with the router. I've spent a lot of time going down a rabbit hole and everything seems to point to their router having some problem that's c…
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(Quote) We've never made a decision based on something like that. Here, I'll give you an example. ATLZ002 was one of our most profitable nodes as it was filled exclusively with higher-priced Windows plans and closed out (filled completely.) It ende…
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Atlanta, we're aware of the two nodes going down, probably connectivity, I haven't yet investigated what happened. Atlanta signed on already, ETA is end of next week for setup for new cabinet. San Jose, it's taking a long time to propagate, master…
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Simplified IPv4 change process, since we had to delay it. * You'll receive a ticket with the new IPv4 address, and new address will appear as the "main" IPv4 address but old IPv4 address will still remain there as secondary. * We'll set a…
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I have access to most the San Jose servers for several hours now, slowly it's getting better. Needs to get better enough to where it has a connection to the master server then we can process IP changes.
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(Quote) I slept well today, finally. Too well actually, that explains some of the delays although it wouldn't have helped too much. I did have a lot of coffee as well. (Quote) This is being worked on, I think, by someone other than me. I'll try to …
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(Quote) We should fix it by making it give you less disk unless you scroll down.
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(Quote) Check network status page for the most important details right now.
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(Quote) OKC we'd want to do as properly as possible. Yes that even means IPv6, our own ASN, and likely it'd go under a different brand with a different control panel and maybe even different server types (Epyc?) from the start for VPS. Of course it'…
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(Quote) San Jose is looking better than it did a few hours ago. It's possible nothing further needs to do be done and we're just waiting for announcement to propagate since it came on later than anticipated. Could end up being online early as tonig…
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(Quote) I'm actually leaning toward going with a lot of space in OKC and specifically using that location to focus on our dedicated servers product as it would make the most sense. Power is cheap there, and the more data we can get with many carrie…
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(Quote) DALZ004 ran into issues. We might have to get people up for that and maybe DALZ007 as new services without backup for now.
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**Regarding Dallas in general* - a small sort-of update, not specifically for anyone facing issues, just general thoughts on that location overall. I've reached out to a lot of Dallas datacenter, one thing seems to be the general consensus: setup f…
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San Jose confirmed an issue on their end, which was fixed. I'll have more news soon, it might require that I fly in again or we use remote hands since I spent a lot of time trying to get networking up which didn't leave enough time for verifying all…
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NYC connectivity should be up for the new blocks/migrations now. I'm just checking it further and will then update the network status page. Phoenix has been racked and should be ready, but BGP hasn't updated yet, I'm waiting to see if it slowly star…
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It could also technically be SolusVM in this case too, as you mentioned, what you described could be related to some config file issue/weird update since that also describes our other issue.
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(Quote) This round, unless it's a very specific different batch which I doubt, should have the data ready once it appears in NYC. So it's not good that it looks like that but I'm checking with the team member that processed these to double check his…
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(Quote) Any unexpected issue like that, first check network status page, then if nothing is specifically mentioned that could be related (e.g, the node is listed as having some unidentified problem, disk problem, overloading, anything other than it …
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(Quote) It's online but you're right, having other issues.