VirMach
VirMach
About
- Username
- VirMach
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Comments
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(Quote) Fixed earlier yesterday. (Quote) Yeah I'm trying to avoid remembering this exists right now.
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(Quote) Let me check, which one? (Image)
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(Quote) Unofficially it's still on my unofficial list. Just going to officially make sure we don't actually do IPv6. We might officially offer it for those with a higher support package.
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IPv6 request button removed for now. For all official IPv6 related questions for now, refer to: https://billing.virmach.com/index.php?rp=/knowledgebase/67/IPv6.html
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(Quote) If someone made an open source module then I could fix it, until then it's soontm as we'll probably take forever to make our own. Our own version in testing doesn't ever tell you to make a ticket because we made sure to tell it that. (Quote…
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(Quote) You might want to specify the exact node name, it doesn't go by specific clusters or anything like that or at least it shouldn't in terms of IP blocks, ISO, and so on. I already have a list on my end of all the nodes that need ISO cleanup bu…
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(Quote) Okay let me just raise everyone's prices to hire a front end developer full-time to make minor changes to the CSS.
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(Quote) Ticket and it'll be handled. I have no idea what happened there, SolusVM has been weird lately with everything. That goes for FFME002 too (@Jab), I fixed this the other day for some other node but forgot, it's a very specific thing that need…
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(Quote) Okay I'm only doing it because I think it'll be funny, I've pushed out this update. Let me know what to try next. We're going to play break the client area simulator, it's the gameshow where we change the code to what should make sense but d…
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(Quote) We could replace it with a static icon that looks like this instead, let me know. =) (Image)
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(Quote) I've tried to make it less annoying by basically making it appear as if it's just some advisory little note that appears on the ticket that can be ignored but I could see how it's annoying with it emailing you and it also randomly appearing …
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(Quote) Do you mean NY14? That one you replied something then closed it. And all I did was link you knowledgebase article regarding ISO being unmounted. In this case I don't see an ISO mounted, not sure if you changed some other settings? Well now i…
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(Quote) I don't know what's going on with these so far, I don't know if your Windows was mid-update while it powered off or what but it doesn't seem like it's a VM issue, more likely OS related. I haven't looked into it yet just took a glance, letti…
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(Quote) Yeah I know I tried telling them, but whatever they did it looks like it might be pinging.
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@hike do you have a ticket? If you don't then make one by now it'd be more convenient than sending messages here like this, if you do then give me your ticket ID.
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(Quote) Let me know if it's fixed for you.
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(Quote) Weird, make a ticket. I need to check virtualization logs.
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(Quote) Only infuriating responses. Turns out worse than I thought it was originally, but I explained it, and they went back to the original thing they like doing which is asking me which server. Like oh my god come on do they not understand how ann…
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Alright, I think I'm basically done with the changes at this point, thanks for the feedback everyone. Oh wow, look at the time, I guess that's all the time we have left for today and we definitely won't be able to address anything else such as missi…
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(Quote) I personally agree with this but at the same time, if we put a tiny barrier of entry to the full control panel, then the people that have no business going there won't go there. Okay, I have an idea. (Quote) Just letting you guys know that …
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(Quote) The example you gave, I actually like it. But why mention RN and GCV instead of just going to this and being constructive? But anyway ours is still better, I'm going to improve it a little bit more based on this just adding icons and such. …
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(Quote) Like seriously? This is same amount of space, you think the top is more efficient, cleaner, whatever than the bottom? (Image)
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(Quote) You're saying we should hire a frontend developer, just so they can revert it to the default SolusVM module and WHMCS page where half the page is just billing information at the top and then barely any functions like RN? Also I don't see how…
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(Quote) Not hidden just moved around. I forgot to push a small update that makes it more visible to where you don't have to hover, I'll do that today maybe. (Quote) I decided to take a nap and this happened, power outage, the two that didn't come o…
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(Quote) VirBot does many things.
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VirBot is live, it's just a WHMCS plugin we got that someone else made for now. It works pretty well for an initial reply but it's not meant to replace human support or anything like that. Let me know if you have any suggestions. The message is clea…
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(Quote) Very frustrated over this. We contacted them July 11th requesting it to be moved over to NYJ, on July 14th they asked us which servers we wanted it assigned to even though we didn't request that (we have our own switch in NYJ) but they didn'…
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(Quote) It's sent through emails tickets, no network issue yet unless some plans change. These are the IPv4 that were raised in price by 60% or so, which we kept so they'd stay the same, but then they were changed anyway with short notice. We'd have…
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(Quote) Yeah I don't like how those buttons work but I didn't make any changes to them outside of moving the location of the button, I'll actually see if I can improve that in general.
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NYCB017 back up, will be migrated soon. SolusVM migration tool broke again so I'm just going to be doing it differently most likely, slight delay on the emergency migration on them. NYCB028 back up. (Quote) NYCB027 node remains locked.
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(Quote) That doesn't exist which means I entered hostname for that wrong, whatever you're looking at, get me the node name instead.
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(Quote) Reboot in 15 minutes, I'm taking a look at NYCB014 now and fixing any problems.
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(Quote) What? No.
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(Quote) All me, I did it after watching a few customers explain how they understood things. It's specifically tailored to reduce unnecessary support tickets but of course as with all changes it's had the opposite effect for the time being. Biggest …
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(Quote) This is the #1 issue and #1 reason we get tickets recently. People have an old ISO mounted, probably forget about it, after it gets rebooted a long time later, especially if we updated the ISO since then, SolusVM will not unmount it automati…
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(Quote) I was monitoring everything all day waiting for them to return and go through to verify everything but then I spent the last hour accidentally coming across this. Anyway, doing that now as planned. I specifically stayed up so I wouldn't mis…
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(Quote) Miss you buddy.
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(Quote) My favorite ticket today was someone who asked me to just move him to another server in NYC because he was tired of waiting so long. He said enough to indicate that he had definitely read the network status page and it was just interesting s…
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Looks like there was just an update. (Quote) This may be possible now. I'm hesitant to update the network status page, I'll wait until they get an official go-ahead, right now it's just preliminary inspection that seems OK. (Quote) (edit) Remember…
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My personal highly speculative guess is that those updates are going to continue providing false hope. It seems to be how they're deciding to forecast things. They missed their first deadline, it went from night to morning to evening, and then eithe…