VirMach
VirMach
About
- Username
- VirMach
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Comments
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(Quote) Sounds like no one can even go into the building yet. Once there's a fire they act as if the entire place could spontaneously combust at any moment.
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(Quote) NYCB028 update, our emergency power cycle request was taken way too seriously when I told them to do whatever it takes. (Image)
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There we go, that makes more sense now. We were really missing a major setback and everything was looking suspiciously great this week.
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(Quote) If you don't know the node name, but know it's NYC, and there is currently around the same time a node down in NYC which is NYCB028, you can at that point probably safely assume it's likely that one.
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(Quote) No deals for that ever planned again.
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(Quote) I have no idea. Can I get a summary of all the details? It'd need to be confirmed to account for all possibilities at all stages. Requirements: one service on a Frankfurt node with us, another server on a Frankfurt node with us with a …
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(Quote) 200.
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(Quote) Oh I thought I replied to you. I think I wrote it all out then deleted it and didn't hit send.
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(Quote) It was part of a combo for paid Minecraft servers and I think we also tried doing Counter Strike servers back then too, maybe.
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(Quote) About 350 left. Some abusers took up a lot of time, and then planning for some IPv4 changes and power maintenances. It's not going too well on the planning side, so the notices are going to end up being shorter than I wanted. IP change …
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(Quote) Okay so GreenCloud currently 4GB, E5, 750GB for $25/YR or 8GB with 1.5TB for $45/YR and both sold out. Then Bandwagon is 2GB, E5, 500GB for $900 a year. I don't get it then. Are you saying we need to just answer tickets and raise prices…
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(Quote) What's good price for Tokyo deals right now with no setup fee? We still have a lot of available colocation space in Tokyo. We also have a lot of available servers ready to go there. Show me some examples.
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(Quote) Fixed by putting it out of stock. (Image)
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Oh and we're finally working on using GPT to sort out tickets better, and a lot of overhauls are coming in the next few days/weeks/months/years that tries to keep ticket queue clean and guide people to self-help possibilities so we don't e…
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Around 500~ tickets of backlogs recently processed. About 700 or so still left. If you have an open ticket that's urgent make sure to close it and open it as a priority ticket. Most priority tickets are/have been completed so that queue is clea…
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(Quote) We have to restore some revenue first before losing more money. Maybe in 2030.
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(Quote) Yeah, I have no idea how your situation happened. I didn't look into it much, I just noticed the IP shouldn't be there. Make sure you reply back so we adjust your due date if it's been that long. (Quote) Especially in NYC and…
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(Quote) Okay awesome, glad to hear it finally got fixed. I applied the fix I mentioned a few pages back, regarding PHP version mismatch. I was afraid of doing it as that's what initially caused the problem but I noticed SolusVM pushed out anoth…
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Okay they're back, I just went and updated them to their BF offers as it is on their site right now. Locations I'll keep the same for now, PayPal taken off for these price match deals. Also Tokyo is $30 setup fee now as of like yesterday, …
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(Quote) Haven't decided yet. Too many PayPal chargebacks and abuse for them right now. Much higher than other plans so it doesn't make sense to sell like $3000 worth of the plan and have $1000 in chargeback fees. It may come back as annual…
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(Quote) Any improvement or change? I'm going to ask this about 5 times if you're up for it. It's not affecting everyone and I still can't reproduce it on my end right now. Maybe I'm missing something mentally but it's s…
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I offered to help out on making sure payment goes through or it gets extended but you didn't confirm, instead in private messages you tacked on how you also needed VPS controls access and so on. I'm just trying to do the critical time sens…
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Sent out emails for TPAZ005 (at some point it was also called TPAZ002) data recovery. We have the data available now and can load it on an existing VPS or we can SCP it over. Everyone who was previously on that node will receive an email, but short …
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(Quote) Need more information.
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Patch likely going out tomorrow or in next few days to fix the more recent issue that's been happening where some servers still overload, in an effort to clean up the few leftover servers still experiencing them. Fingers crossed that it's …
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(Quote) Very relatable.
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(Quote) Nope basically the information you provided in a logical world would have been very helpful but it wasn't because the one working versus one not working are on the exact same SolusVM and PHP version, issue #1A let's called it was o…
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(Quote) Let's call this issue #1. I'm working on it now. Of course i's not the same issue as the others, why would it be? That'd be too simple. (edit) Even issue #1 is actually separate issues. I'm just going to not bother …
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NYCB048, NYCB009, NYCB006 should be up today. NYCB042 high likelihood as well, just fixing one last thing with the IPMI and network configuration, I possibly made a mistake on this one when setting up the IPMI and network configuration or maybe it&#…
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VNC has been fixed, I forgot it doesn't get set up out the box and has it's own manual setup. I basically re-installed SolusVM and moved everything over because that was somehow easier than trying to revert whatever it did to break it. I …
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(Quote) Controls are working on my end but VNC is broken. Will look into VNC portion and see if it's widespread, it most likely is as it'd make sense based on what I had to do to get SolusVM working for the time being after the broken upda…
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(Quote) Can't reproduce. Logged in as you in client area shows online. Perhaps this may be a browser cache issue?
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(Quote) Definitely not expected, make a ticket mentioning unknown status, host unavailable, and LAXA032 please if you can.
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(Quote) I've been dealing with this since the moment it happened since I was working on NYCB006 at the same time. It's a SolusVM update, first it updated where they ioncubed a specific file with a newer version and then it turns out the ac…
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**Update ** we had two more IP blocks at HV LAX2, I'm using those instead and it's working. NYCB009 and NYCB006 being worked on now with connectivity. Looks like other four /24 weren't done properly then, it's waiting on HV until…
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I forgot that HV's advertised 24x7 means 16x5 and it's the weekend. No one at the facility, let's see if they'll let me have facility access at least. And no networking team to correct any potential misconfiguration on their end.…
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(Quote) I'm assuming you're on LAXA032. I got this fixed and going again but leaving it in a locked state for a few days to make sure it's still stable. The type of issue it was facing means a lot of people may have re-installed, and …
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(Quote) I'd love to take the credit for this but I didn't do anything. I actually didn't even get to contacting xTom so if anything, it's even better they monitor everything on their end and fix it without having to go to them. I…
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We're waiting on HV for them, I'll most likely have to drive down to the DC again today once they handle the networking portion as they don't have anyone available over the weekend. We requested networking be configured beforehand bu…
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NYCB027 backups being processed now, I noticed the power cable I used for it wasn't working and I had to switch it, so it might have just been a bad power cable. The transfer is still going abnormally slow so at least one of the disks is being …