VirMach
VirMach
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- VirMach
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Comments
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(Quote) It's funny because there was a misunderstanding and now given the full context it basically sounds like you're telling him his deal with the scalper was good (since he paid the $30 to the scalper, and misunderstood me as saying we&…
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So that process should be easier now to where there's no reason not to do it other than risk everything for $3 savings. I'd make it free but I'm not ready to have 1,000 people abusing it to constantly shuffle accounts. It does still r…
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New transfer process it being coded out and finalized with higher priority. We are getting rid of all receiver requirements, outside of the obvious which we shouldn't even have to say such as don't have a name "ab ab" and don�…
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(Quote) TLDR version of all the above for any sane person who wants to know what I said but doesn't want to read it: * We'll announce upcoming suspensions/closures with details. * Currently suspended may or may not have a chance at contin…
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Final final note, you've made it this far, what's one more post? I'm going to try to first overhaul account transfer system before sending the emails.
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Also, for now I've decided against digging any deeper outside of @infplus and anyone else interested in bringing attention to themselves. This means probably at least a thousand people spared, who we'll give a final chance to clear out of…
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Well that explains why it got so quiet, and I'm actually surprised some people stayed up arguing with me. (Image)
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Any suggestions for the above, speak now or forever hold your peace.
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After we're done with today's suspensions, there's an email I've been meaning to send out for some time now regarding potential specials, LES, and renewals (to remind people to renew since usually every year we get hundreds of ti…
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There's a guy that just renewed. He's still getting suspended but I'll reach out to him (to refund.) I'm just saying this publicly in case he comes here and says we conspired against him.
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This isn't a promise or an announcement. So far I want to share some exceptions we've made. Some people had old accounts they clearly bought and then later purchased additional services. If these are recent, it obviously adds another laye…
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(Quote) Actually, I'm willing to consider doing it in some other way as well if you can just get me one piece of information. In China, let's say a property developer or landlord rents an apartment to someone. I'm not going to preten…
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(Quote) Did you at any point in time request a refund? Or did you yourself decide to continue to wait for it when there was no definite activation date promised? Even at the beginning we warned people that there's limited space in Tokyo storage.
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(Quote) This is still interesting to me, they clearly want to continue service and to renew and what do they come back with as a potential "negative" for us? "I will do exactly the thing you're trying to do!"
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(Quote) Yeah Debian 7 would've worked and it definitely has issues on Ryzen unless maybe if we re-template it from the start or do an ISO. Even then it probably will have problems. Hmm, let me think this over and try to come back with a soluti…
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(Quote) I have no idea how you even have a KVM service with that low of a memory to be honest. All the OVZ that got converted got extra RAM added free. Was this originally KVM? Perhaps it was one of those specials that was never meant to run anythin…
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(Quote) We can't just honor a weird request because a random person requested it on a message board but rest assured due to the combined ToS breaches, we'll definitely independently consider termination after allowing some time for appeals…
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(Quote) Will Alpine or something similar not work either? Or TinyCore?
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(Quote) You do realize the comment is still there, right? People can look at it so if you just leave out the most important part in relation to scalping, then you can make it sound like anything you want: (Quote) I just said if this then this, if t…
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(Quote) You ignored my requests for additional details on the constructive feedback related directly to how you would benefit if you had prior warning, you just keep saying it but don't actually say how that would be better. (Quote) I wasn…
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(Quote) Perhaps this is the part where you said it was ignored, so I'll address it. We can't modify the form to spell out every exact scenario. Usually this type of suspension is not appealable since it's someone who has already abus…
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(Quote) I don't know how it translates for you but generally someone who breaks AUP is called an abuser since there was abuse or misuse of the service. If you're actually claiming that you also did not break the AUP, you clearly are only l…
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(Quote) What part of this gives you the idea that I think you're a scalper? (Quote) And what exactly is your advice here? I've heard about how you think there should be some advanced notice before a suspension. Which I thoroughly understa…
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(Quote) I can say that sure, to some degree it could have potentially caused it but realistically, no. We can wok on the part where we change the pricing and availability of plans to discourage it from there being a need for it but even with our bes…
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(Quote) We can't properly differentiate between a scalper and unofficial "customer" because the system is not built to be able to support that scenario, nor could it be, since scalpers can then just pretend to be customers. There'…
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(Quote) Okay, so if I understand correctly then, and with the added ticket information: You purchased, 3 days ago, a service that is $4.57 a year and renews in the next couple months for $30 one-time fee. It has 640MB of RAM and 1TB bandwidth, with…
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Okay so here's what I can propose to potentially help everyone out, and this is just an idea I had and in no way official. I'd just like to hear feedback on it and still need to consider potential issues with it. Would it be helpful if al…
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(Quote) If you understand our point, how could we possibly do that without the risk of you selling it to someone else? I feel like I've asked this 5 times by now but it's really difficult to take your suggestion seriously if we both unders…
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@Franzkafka if I may also act, I assume at this point we are both aware you used a scalper, is there any reason you thought it would be better to come here and say otherwise or not provide those details in your appeal? Did you believe it would give …
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(Quote) Do you have any information you can provide regarding your purchase from the scalper? How much did you pay for yours? And if you're here because you think our suspension policy isn't good, what do you more specifically suggest woul…
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(Quote) Yeah, it needs an overhaul. It basically was done from a long time ago which means it didn't have buttons, people just asked. Then we'd tell them about the arduous process and they'd usually just frown and go away. Others stil…
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(Quote) I'm curious, let's focus on just you for a second instead of theoreticals. Did you pay for a renewal? Did you add funds? Then we can go from there and address your concerns. And do you realize that if the original owner wanted, …
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(Quote) Like I said from the beginning, your VPS is most likely less value than the fee and I was confused as why you were interested in paying the fee for an appeal/unsuspension, even if it was guaranteed. As for your situation, are you saying tha…
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(Quote) ... You don't even need to provide a ticket, and I don't need to look at it, we both know you're a terrible abuser and you're one of the primary people that caused this to happen. Yes, I also know you're the guy add…
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(Quote) Thanks for the suggestions. These have all been discussed and implemented/changed based on previous community feedback. I'd like to go over it in case you are interested. * We used to prohibit modifying emails and at some stage require…
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(Quote) It's difficult to speak about all this in chunks and I forget to mention parts of it since it has so many layers. Not only that, but our actual customer, as in the guy that sold the accounts and/or one of the non-customers in between ba…
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(Quote) They definitely already knew. At least in that message board. I don't know about other potential circumstances, perhaps these people also sold outside of that community as well, maybe to some random stranger on the street. You can also …
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(Quote) Basically my response but I also offered to honor the same deal and provide some courtesy service extension. This is the only proper way to do it.
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(Quote) This is how it's supposed to work. As in, a violation means $25 fee, whether or not you appeal it, there's a $25 fee associated with having to spend time to locate and deal with your abuse. This does also include the possibility of…
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(Quote) I didn't say anyone said it's a bribe, just that we need to keep that in mind. If I just promise you here that you give $25 and I unsuspend it without evaluating it, then there's no actual fair process and effectively us doing…