VirMach
VirMach
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- VirMach
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Comments
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(Quote) This isn't closed. If it was closed it already got unclosed and re-flagged. I see the title's also changed so it's marked correctly for us to include it in the proper queue for that specific fix. That would be these: (Quote) There are node…
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(Quote) These got fixed.
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(Quote) These just got fixed.
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(Quote) These are being planned out and done very soon. We just want to make sure we do it properly at this point, to where people go on a stable node, have functional networking, operating systems, and we communicate it properly and credit everyone…
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(Quote) Looks like someone made a mistake then, I'm speaking to the person that ran the closing script for that batch to see what happened and make sure we restore any incorrect tickets closed. That shouldn't have been closed.
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(Quote) Generally what would happen after an outage like that is any VMs that were semi-broken before it would not have been fixed. It's in our queue to redo the fixes we did for any broken VMs for the nodes we skipped due to them being offline. It'…
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(Quote) Issue with mailing on our end which I should have resolved yesterday.
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(Quote) We only do these when it's absolutely necessary and we have been doing them very specifically recently. If you genuinely believe you created specifically a ticket marked as a connection issue with packet loss, and you were one of the very f…
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(Quote) So many people are creating tickets in every different department with various titles and custom requests for TYOC040 and TYOC035. If we take them offline to try to fix it, more people will do the same. Once we catch up to all these tickets …
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(Quote) Controls were recently fixed.
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(Quote) As long as you close the last one it won't get merged.
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(Quote) If it's urgent make sure it's a priority department ticket. We're almost done catching up and completing all those by today/tomorrow.
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(Quote) They have limited operating systems we can install if you make a ticket request, yes, but it's very limited. Still waiting on IPMI. Going to try to work through the backlog of OS requests that are possible today.
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(Quote) I don't know what system caused it but apparently the invoice was auto-cancelled. I don't know if this is some new "feature" where administrators can no longer generate it above the existing limits or another module and I don't hav…
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(Quote) Did the billing solution not work? Let me know the ticket ID as I remember it being an urgent situation and I'll have a second look.
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(Quote) We finally got a fix to basic controls a couple days ago and it's being rolled out (not by us, by the datacenter partner.) We did make it known from the start to the new DC partner that it would be crucial to have functional controls and IPM…
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(Quote) I saw your ticket as it was created/merged and I've been compiling information for our developer to take a look. Seems like it's a potential hidden bug in the migration request code that stayed dormant until some other code triggered it. I h…
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(Quote) It's an outage report ticket. All we do for those is read the title and decide if a network status needs to be opened for it or if anything needs to be done and we're already working on it. We didn't add it to outage report because it's not …
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(Quote) Does 2TB work or does it have to be 2x1TB?
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(Quote) I don't have it pulled up in front of me but for your requirements, if the location is not a problem then reply to your ticket or confirm here and I'll make a note that it doesn't have to be the locations you specified and it'll speed it up.
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(Quote) Yeah so these will be cleared out tomorrow (the incorrect bills.) I'm trying to send out mass messages tonight before people get concerned.
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(Quote) Your combination of preferences has made it more difficult to fill. We can get you one if you can throw out some other potential preferences and we do have a sheet we update with the specifications and keep an eye out.
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(Quote) Bug in the code. It broke and it got re-activated today and decided to go through all the backlogs, we're going to reply to those and clear them out. (edit) Well not necessarily a bug just a concern I had with how it was coded out to use th…
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(Quote) Did you by any chance use the Ryzen Migrate button without mentioning it because it sounds like a likely possibility and expected as a risk especially for Tokyo with too many people pressing it at once.
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Can anyone confirm if in the last decade SolusVM actually haven't added any API for assigning IPv6?
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I wanted to provide you guys an update on Tampa as we originally were supposed to get many more servers online about two months ago. I'm going to have it in the form of a highly simplified screenplay. VirMach: Hey, we've had these servers in New Yo…
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(Quote) It used to be a hidden rate limit and it would allow you to keep spamming it and then just not allow it in the background. Now there's an indicator (the button disappears.) (Quote) It was going to happen today, but it was also going to happ…
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(Quote) We need at least 12 tags across 5+ pages to be able to see your message. (edit) I processed 1/3rd of refund queue a couple days ago, I'm trying to process the rest soon but a few other things came up as they always do...
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Need some feedback: We're acquiring additional IPv4 and trying to avoid Cogent. Does anyone from China have any opinion or useful information regarding Alibaba Cloud IPv4 in case we decide to lease them?
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(Quote) If you guys want quick information regarding your service you need to provide more information than the node name and saying it's unavailable as if it's the entire node. At this point pretty much every node actually offline gets listed on th…
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(Quote) Those are all Ryzen templates, it doesn't get marked as [Ryzen] on WHMCS.
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(Quote) My vps7 went offline since 5 hours ago and still hasn't recovered. I did cancel this service but there's still two weeks until the cancellation date. Not offline but overloading. Added to list. (Quote) @soulchief is correct here, I'm going…
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"Connection Issue - Network Down" tickets have been mostly handled. The majority (200+) of these were people who immediately reported it as a VPS-related network issue when their VPS was going through migration, followed by people attempti…
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All* templates have been re-syncing all day and should be done by tomorrow. Templates also have been changed to the correct group on SolusVM (previously completed) and most if not all services on WHMCS should also now have the correct templates sele…
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(Quote) This is an estimate as I don't have an exact figure for this anymore, but 2600-5000 tickets were "merged" into 1300-1500 tickets (as in some people made 2 tickets, some people made way more.) We made approximately 5000 replies ove…
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(Quote) The plan for the old nodes that failed is to at the very least refund everyone for the unused time since it went offline. We were discussing internally how we wanted to proceed in the coming days and once it's finalized, an announcement will…
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(Quote) They stopped doing business in the US and pretty much force closed our account in any case, but with that news, it means they're in some way possibly legally in trouble (this is just speculation) with the US compliance. And of course it's no…
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I previously mentioned one of our IPv4 providers being upset regarding abuse reports. It seems like the situation is continuing to escalate even though we're doing everything we can to prevent it. We have increased minimum plan prices as you may hav…
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Quick little update on everything else not including the issues we've already discussed. * Tickets: We're going to begin closing and auto-crediting people based on ticket categories. So once we complete a specific task that's highly related to a ty…
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(Quote) We can't do it right now. You should create a ticket as titled and when we do fix the migration issue, we'll process it. No ETA, sorry. Luckily your service is currently on a functional node that had a recent problem appear which is already …