PureVoltage Review – Good VPS, but Support Issues
I wanted to share my experience with PureVoltage after using their VPS for quite some time.
I originally bought their 16GB Bolt Deal of the Month (NYC) VPS on November 5, 2025 after seeing the offer on LEB. I first tested it for a month and was satisfied enough with the service that I later purchased it for a full year (Invoice #2025-11-28-38678).
Initially, everything was good. I even had an IOPS-related question in Ticket #198577. Support told me the speeds were not an issue from their side and offered a refund if I wasn't satisfied. Since the VPS was otherwise working well, I didn't pursue the issue further.
Things changed in March 2026.
I ordered another VPS with the same configuration, but I couldn't complete the PayPal payment because of an agreement error. I opened Ticket #551465 asking about it. I was then told that they could not approve further orders for my account.
That's fine — if they don't want additional orders, I won't order again. However, my account was subsequently closed without a clear explanation. I opened Ticket #913031 asking why, but didn't initially get a proper explanation. The account was later reactivated, but I then discovered that my existing VPS had been cancelled even though I had not requested cancellation.
The bigger problem came with support for the remaining VPS.
I needed a root password reset and opened Ticket #603867. Support provided a password, but it didn't work. I ended up opening multiple tickets about the same problem — around five tickets related to password/console issues. Several were closed without the issue actually being resolved.
Eventually, I managed to reset the password myself through the control panel.
Then I had an issue with the Proxmox console. I tried different PCs, Internet connections and even a VPN, but the console still wouldn't work.
I opened Ticket #948142 for help. Instead of further troubleshooting, I was warned that abusing support could result in termination of my account.
At this point, I simply stopped pursuing the issue.
The VPS itself was actually good enough that I originally upgraded to a yearly plan and ordered another VPS. My main complaint is not really about the VPS performance — it's about the support experience and ticket handling.
For one VPS, I ended up creating around 19 tickets, with roughly 10 related to the password and Proxmox console problems. My experience was that tickets were often closed without the underlying issue being resolved.
I understand that technical problems happen with VPS providers. What matters to me is how those problems are handled. Unfortunately, my later support experience with PureVoltage was very disappointing.
end of the day -
VPS performance was good and initially I was happy enough to purchase a yearly plan. However, my later experience with account handling and technical support was poor, especially around the Proxmox password/console issues.
Comments
Posting across multiple forums and leaving negative reviews on several different platforms appears less like an effort to resolve an issue and more like an attempt to lash out over our decision to terminate your service at the end of the billing period.
We have already responded to these same concerns on the other forum(s) where you have posted. You have also taken it a step further by directly messaging individual PureVoltage employees and datacenter technicians personally (outside of official support methods) regarding this matter. Those employees are not responsible for billing or account decisions, and contacting them personally IS NOT acceptable and it will NOT change the status of your service. It only further highlights we made the right decision to not renew your service.
We understand that you are unhappy with our decision. However, repeatedly posting the same complaints across multiple platforms and contacting unrelated employees does not change the facts of the situation.
For clarity, we are carrying over our response from the other platforms below:
"Hello,
I want to clear up a few things regarding your account and your VPS service.
Your VPS, which was purchased on November 5, 2025, is still active and will remain active through December 4th, 2026. At that point, the service will expire and your account will be closed, as we have decided not to continue doing business with you after the current service term.
During the time you have had this $75/year unmanaged VPS, you have opened 19 support tickets. Several of those tickets were for things such as password resets and other basic server administration tasks that can be handled through our control panel. Our technicians explained how to handle these items, but additional tickets continued to be opened for the same types of issues.
Because this is an unmanaged VPS, you (the customer) is responsible for managing your own server. Due to the amount and type of support your service has required, our management made the decision that we are not a good fit for each other going forward.
Just to make the situation completely clear:
Your account was never closed. It is impossible to close an account with an active service.
Your VPS is still online and available to you through December 4th, 2026.
The only thing that was cancelled was a separate pending order that had NOT been paid for.
You were also offered a refund and the opportunity to end the service early. You chose not to take that refund and continued using the VPS.
Your account has been blocked from placing any additional orders.
Once your current VPS expires, we will not be renewing the service and at that time the account will be closed.
You are still receiving exactly what you paid for, and the service will remain available for the remainder of the billing period.
We take pride in providing reliable service and helping our customers when we can. At the same time, unmanaged services have to remain unmanaged. When a service requires repeated support for tasks that are the customer's responsibility, there comes a point where it no longer makes sense for us to continue the business relationship.
Please make sure you have backed up or moved anything you need from the server before December 4th, 2026."
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@PureVoltage , you should probably know that for @xbugx not claiming you scammed him is the highest compliment. I'm honestly not sure he's ever said that before. He likes you.
How did you manage to do that with a closed account?
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I’ll add to this since I’ve now gone a full year with one of PureVoltage’s Black Friday promotional virtual servers, which I use for an additional DNS location for personal use.
I’ve been 100% satisfied with the service and have had zero issues or downtime during the same date ranges you’ve mentioned.
Based on my experience, this doesn’t seem like a PureVoltage issue. It comes across more like you’re trying to tarnish a good brand while blaming them for something that may simply be a lack of knowledge or understanding on your end.
Just adding my experience since I’ve been using their service throughout the exact period being discussed.
To add to that, I've only contacted them once over the snapshot feature, and that question was responded to promptly and professionally.
I would suggest looking for a more managed provider to help with common problems.
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I'll add another positive experience with PureVoltage. I've had zero issues with the 8 GB deal VPS and wish I could get another one because it's such a fantastic value. The amount of entitlement required to create 19 separate tickets for a low-end VPS, then complain about poor service is mind boggling.
If you first reach for three tickets to change the root password, then eventually "discover" it's possible to do it yourself in the control panel, you should not be using an unmanaged VPS.
using Mail to Support
he was Drug Addicated - Reply was not correctly
that was open when fist one did not resolvced & closed then created new 2
Dude is MJJ, but less. mjj.
And I, for one, welcome our new insect overlords.
One more important point: my account was closed after I posted my experience on LEB. I'm not claiming I can prove the post was the reason, but the timing is pretty clear.
If PureVoltage says the account decision was unrelated to my public complaint, that's fine — but then they should explain the actual reason for the timing.
https://prnt.sc/3HYm6cXLT5MH
Hello,
My collegues have already replied many times to your false accusations on the other forum used by hosting providers, which appears you have just been banned from for alting. As you have decided to continue your false accusations here, I will paste our previous reply to your false comments claiming your account was shut down.
Our reply from the post on other hosting website (which seems you just got banned on for alting):
"Due to the multiple public complaints you have made today, including multiple one-star reviews and identical posts across several hosting forums, our security and billing teams conducted an additional review of your account history.
During that review, they brought the following timeline to my attention:
March 30, 2026 at 2:29 PM:
You were advised:
“Unfortunately, we are unable to approve further orders for your account.”
March 30, 2026 at 2:47 PM:
You then created a separate account under a different name and used it to place another order after your original account had already been blocked from placing new orders. That order was cancelled and the second account was closed.
March 30, 2026 at 2:59 PM:
You then responded from your original account stating:
“Please Allow Only 1 New order”
As a courtesy, our billing team used its discretion and chose not to terminate your existing paid service at that time. Rather than creating a disruption for you, your current service has been allowed to remain active through the term you already paid for, ending December 4, 2026.
To reiterate:
To further put this claim to rest, below are graphs showing your bandwidth and CPU usage dating back to November 2025, the same month you originally ordered the service. The usage history clearly shows that the server remained online and in active use.
These records directly contradict the claim that your primary account or active service had been closed.
Graph-1 (Bandwidth)
https://imgur.com/a/Fh5cxKS
Graph-2 (CPU)
https://imgur.com/a/wBLIfxP
I want to make it EXPLICITLY CLEAR.
Any further attempts to contact PureVoltage staff directly outside of our approved support channels regarding this matter WILL result in immediate termination of your service for violations of our Terms of Service.
Our employees, especially datacenter technicians who have no involvement in billing or account decisions, should not be contacted directly through their own personal social media accounts, or other off-platform methods regarding your account.
This is not an acceptable way to conduct business with our company, and we will not tolerate any further attempts to bypass our established support and billing channels or involve unrelated staff in this dispute.
All future communication regarding your account must be made through the proper PureVoltage support channels.
Thank you."
End of post from other forum site by my collegue.
Where do we stand now?
YOUR PRIMARY ACCOUNT IS NOT BANNED OR CLOSED.
Your service remains online and active, and our records show that you have continued accessing your account recently.
Last login: September 28, 2026 at 11:20 PM Eastern Time
Access method: Client Area
IP Address: 103.164.[REDACTED]
That login is less than 2 hours ago.
At this point, you are fabricating a version of events that is directly contradicted by the documented facts and records we have provided.
You’ve addressed the account/order history, but you still haven’t addressed the support experience itself.
What about Tuck’s replies to my tickets, including the warning that I could be terminated for “abusing support”? I opened those tickets because the issue was still unresolved.
If PureVoltage believes the support was handled correctly, please explain why the password provided by support didn't work, why the console issue remained unresolved, and why repeatedly asking for help was treated as abuse.
Closing my account after the paid term isn't a big deal to me. What I care about is whether the support issues I raised were actually handled properly.
You fabricated the truth regarding the status of your account and service, and the records we provided proved that.
You are now acknowledging that I addressed the account and order history, which is exactly the point. Your earlier claims that your account had been closed were false and directly contradicted by the records we provided.
Regarding support, you opened 19 support tickets, including multiple tickets concerning the same issues after our staff had already provided instructions on how to address them.
You were also offered a refund if you were unhappy with the service. You chose not to accept that refund and instead continued using the service.
I will not continue an endless public dialogue with someone who purposely presented false claims until confronted with documented records showing otherwise.
You have been provided the facts, the account history, and the supporting records.
I consider the matter addressed.
I’ve acknowledged the correction regarding the account/order history, so there’s no need to keep repeating that point.
But correcting one part of my post does not make the rest of my experience false. My main complaint was the support experience — especially the password issue, the Proxmox console issue, and having to open multiple tickets because the problem was still unresolved.
You keep mentioning 19 tickets, but the number of tickets alone doesn’t explain why those tickets were necessary or whether the underlying issues were actually resolved. I also never denied that I continued using the VPS or that a refund was offered.
If you consider the matter closed, that's fine. I’ve shared my experience, and other customers can read both sides and make their own judgment.
man just stop.
I ain’t reading all that, but I’m happy for you though. Or sorry that happened.
LOL, just read this
This is lack of flan.
@xbugx is full of penis envy
And I, for one, welcome our new insect overlords.