To be honest, quite fast ticket responses to my ticket. 4 hours for the first reply, which isn't too bad comparing to the people who have not be replied to for two weeks.
@lentro said:
honest, quite fast ticket responses to my ticket. 4 hours for the first reply, which isn't too bad comparing to the people who have not be replied to for two weeks.
This thread was opened 2 weeks ago, because the issue was active 2 weeks ago. Meanwhile the issue got somewhat solved by moving the servers (with reduced specs) into a "beta" cloud platform (which even they call "beta"), but still... you get the idea, even if you waited for 2 weeks to open ticket.
@lentro said:
honest, quite fast ticket responses to my ticket. 4 hours for the first reply, which isn't too bad comparing to the people who have not be replied to for two weeks.
This thread was opened 2 weeks ago, because the issue was active 2 weeks ago. Meanwhile the issue got somewhat solved by moving the servers (with reduced specs) into a "beta" cloud platform (which even they call "beta"), but still... you get the idea, even if you waited for 2 weeks to open ticket.
Overall I still like HH but I am getting very worried by their silence and good but still 2nd rate BF2021 servers (compared to BF2020).
@risturiz said: In terms of money, i don't think they want to $maintain$ old panel
The old panel is based on SolusVM which as far as I know they want to get rid of, since it was holding them back.
@Tin said: good but still 2nd rate BF2021 servers (compared to BF2020).
I've got one of the BF2021 servers and actually really like it. It's noticeably faster than the BF2020 servers during normal use, both in CPU and in disk I/O.
@Daniel said:
I've got one of the BF2021 servers and actually really like it. It's noticeably faster than the BF2020 servers during normal use, both in CPU and in disk I/O.
Nice! They mentioned having another flash sale when all the BF2021 chaos was over, hope they will do that soon. :-)
@Daniel said:
I've got one of the BF2021 servers and actually really like it. It's noticeably faster than the BF2020 servers during normal use, both in CPU and in disk I/O.
Nice! They mentioned having another flash sale when all the BF2021 chaos was over, hope they will do that soon. :-)
During BF2021 they had a one-day flash sale with all of the BF2020 deals! I'm sure they'll have another flash sale again at some point.
I originally thought the BF2021 deals weren't great and I think I even posted a comment about that here somewhere. However, after thinking about it for a while, I really did like the deals. The thing is that their new servers must have cost them a lot - The processor alone is $1400ish retail (closer to $2000 during the peak of the shortage), ECC DDR4 is still expensive, plus Gen4 NVMe drives, etc. so the fact that they were able to reach their BF2021 price point is quite impressive. In terms of price to performance ratio, I feel like only the German providers like Contabo can compete, and they're far more oversold and feel slower than the HostHatch VPSes. Other providers at a similar price point still have 7 to 10 year old Xeons that have definitely outlived their intended lifespan
@Freek said: get the feeling this is a forced move to their cloud platform
Anyone can request to stay in the older platform if you feel that works better. We use newer, more expensive hardware with the new cloud platform for the most part, so we're actually happy if you stay in the old one.
Some of the things that are also available in the new panel:
completely redesigned custom ISO, which actually works very well.
VLAN based private networking
routed IPv6
SSH keys (coming soon)
snapshots (coming soon)
It pretty much allows us to do whatever we want to do, while also being able to do it the best way possible.
You will find a bunch of comments around that say "Pressing boot does not work" or "ISO does not mount".....that is because SolusVM API was never really designed to be used on our scale. Most of these basic problems (I know it seems small but it's not) are now fixed.
Developing your own platform (and doing it right), and maintaining it costs faaaaar more than SolusVM ever will. It will probably be 4-5+ years before we reach our ROI on it compared to using SolusVM with it's $10/node/month pricing. I know it's usually thought in these parts that human cost is free, but it's the single most expensive cost of running our business.
Also - 11th April today, which means 11 years in business today
@Freek said: get the feeling this is a forced move to their cloud platform
Anyone can request to stay in the older platform if you feel that works better. We use newer, more expensive hardware with the new cloud platform for the most part, so we're actually happy if you stay in the old one.
Some of the things that are also available in the new panel:
completely redesigned custom ISO, which actually works very well.
VLAN based private networking
routed IPv6
SSH keys (coming soon)
snapshots (coming soon)
It pretty much allows us to do whatever we want to do, while also being able to do it the best way possible.
You will find a bunch of comments around that say "Pressing boot does not work" or "ISO does not mount".....that is because SolusVM API was never really designed to be used on our scale. Most of these basic problems (I know it seems small but it's not) are now fixed.
Developing your own platform (and doing it right), and maintaining it costs faaaaar more than SolusVM ever will. It will probably be 4-5+ years before we reach our ROI on it compared to using SolusVM with it's $10/node/month pricing. I know it's usually thought in these parts that human cost is free, but it's the single most expensive cost of running our business.
Also - 11th April today, which means 11 years in business today
I don't like the new cloud platform. In my opinion it still needs a lot of work in displaying resources allocated to server, renewal date, renewal price, monthly bandwidth consumption, datacenter, and so on. It really needs to be more clear or more specific about each service provided.
EDIT: It would also be beneficial for customer to be able to cancel a cancellation-request (after cancellation was requested). Opening tickets which have very low support, a few days before cancellation comes in effect, would mean the service would already be cancelled by the time customer gets an answer.
@hosthatch said: Developing your own platform (and doing it right), and maintaining it costs faaaaar more than SolusVM ever will.
This is something people don't seem to understand... Time is money, and major projects with good developers don't come cheap! This isn't just a one-off "pay someone $200 on Fiverr" job, it's more like a months- or year-long project with experienced developers and sysadmins.
@hosthatch said: 11th April today, which means 11 years in business today
Yeah, my Chicago storage went down it seems. Around 5 AM CEST according to uptime monitors.
Must be an issue with a separate node, as it was previously unaffected by the initial issue in Chicago.
Comments
it was my first xfs_repair, but I left it at that and hosthatch came in and helped with the repair too. now it's back online woohoo
I bench YABS 24/7/365 unless it's a leap year.
To be honest, quite fast ticket responses to my ticket. 4 hours for the first reply, which isn't too bad comparing to the people who have not be replied to for two weeks.
This thread was opened 2 weeks ago, because the issue was active 2 weeks ago. Meanwhile the issue got somewhat solved by moving the servers (with reduced specs) into a "beta" cloud platform (which even they call "beta"), but still... you get the idea, even if you waited for 2 weeks to open ticket.
Cloudcone | Crunchbits | Dartnode | Dedirock | Georgedatacenter | Gigahost | Hostbilby | Host-c | Hostdzire | Hostsailor | Namecrane | Nuyek | Realtoxmedia | Servarica | Terabit | Tnahosting | Virmach
Overall I still like HH but I am getting very worried by their silence and good but still 2nd rate BF2021 servers (compared to BF2020).
I like HH service too, but these slow responses are killings me
Hope @hosthatch can take a look to my +month old ticket #131665
... and was solved! Nothing important, but they are listen 😉
The old panel is based on SolusVM which as far as I know they want to get rid of, since it was holding them back.
I've got one of the BF2021 servers and actually really like it. It's noticeably faster than the BF2020 servers during normal use, both in CPU and in disk I/O.
Daniel15 | https://d.sb/. List of all my VPSes: https://d.sb/servers
dnstools.ws - DNS lookups, pings, and traceroutes from 30 locations worldwide.
Nice! They mentioned having another flash sale when all the BF2021 chaos was over, hope they will do that soon. :-)
During BF2021 they had a one-day flash sale with all of the BF2020 deals! I'm sure they'll have another flash sale again at some point.
I originally thought the BF2021 deals weren't great and I think I even posted a comment about that here somewhere. However, after thinking about it for a while, I really did like the deals. The thing is that their new servers must have cost them a lot - The processor alone is $1400ish retail (closer to $2000 during the peak of the shortage), ECC DDR4 is still expensive, plus Gen4 NVMe drives, etc. so the fact that they were able to reach their BF2021 price point is quite impressive. In terms of price to performance ratio, I feel like only the German providers like Contabo can compete, and they're far more oversold and feel slower than the HostHatch VPSes. Other providers at a similar price point still have 7 to 10 year old Xeons that have definitely outlived their intended lifespan
Daniel15 | https://d.sb/. List of all my VPSes: https://d.sb/servers
dnstools.ws - DNS lookups, pings, and traceroutes from 30 locations worldwide.
Anyone can request to stay in the older platform if you feel that works better. We use newer, more expensive hardware with the new cloud platform for the most part, so we're actually happy if you stay in the old one.
Some of the things that are also available in the new panel:
It pretty much allows us to do whatever we want to do, while also being able to do it the best way possible.
You will find a bunch of comments around that say "Pressing boot does not work" or "ISO does not mount".....that is because SolusVM API was never really designed to be used on our scale. Most of these basic problems (I know it seems small but it's not) are now fixed.
Developing your own platform (and doing it right), and maintaining it costs faaaaar more than SolusVM ever will. It will probably be 4-5+ years before we reach our ROI on it compared to using SolusVM with it's $10/node/month pricing. I know it's usually thought in these parts that human cost is free, but it's the single most expensive cost of running our business.
Also - 11th April today, which means 11 years in business today
congrats! ;-)
PS: 11TB storage @ $11 deal?
Happy Birthday!
Congrats 🎉👏
Congrats and happy birthday
Sultan Muda - Amazon Store
Happy birthday @hosthatch
Congratulations
Happy anniversary @hosthatch !
I don't like the new cloud platform. In my opinion it still needs a lot of work in displaying resources allocated to server, renewal date, renewal price, monthly bandwidth consumption, datacenter, and so on. It really needs to be more clear or more specific about each service provided.
EDIT: It would also be beneficial for customer to be able to cancel a cancellation-request (after cancellation was requested). Opening tickets which have very low support, a few days before cancellation comes in effect, would mean the service would already be cancelled by the time customer gets an answer.
Cloudcone | Crunchbits | Dartnode | Dedirock | Georgedatacenter | Gigahost | Hostbilby | Host-c | Hostdzire | Hostsailor | Namecrane | Nuyek | Realtoxmedia | Servarica | Terabit | Tnahosting | Virmach
Congratulations! Happy anniversary. 🎉🎊🥂
This is something people don't seem to understand... Time is money, and major projects with good developers don't come cheap! This isn't just a one-off "pay someone $200 on Fiverr" job, it's more like a months- or year-long project with experienced developers and sysadmins.
Happy birthday to Hosthatch!
Daniel15 | https://d.sb/. List of all my VPSes: https://d.sb/servers
dnstools.ws - DNS lookups, pings, and traceroutes from 30 locations worldwide.
Happy birthday @hosthatch - is it sad that I actually have your birthday marked in my calendar? (in case there are any deals...
)
(although it looks like @FrankZ got custom keyrings made up so I still have a way to go, yet... )
Anyone having problem with the VPS again? Mine has been down since a few hours ago
At least tell us where
"The imitator dooms himself to hopeless mediocrity." — Ralph Waldo Emerson
As in Title - Chicago
Silly me.
Sorry, clearly I need some shut-eye.
"The imitator dooms himself to hopeless mediocrity." — Ralph Waldo Emerson
Is it still Chicago storage issues or NVMe this time?
Yeah, my Chicago storage went down it seems. Around 5 AM CEST according to uptime monitors.
Must be an issue with a separate node, as it was previously unaffected by the initial issue in Chicago.
Website: thomassen.sh
Mine is NVMe
Same.
Ah, so if NVMe is affected too, it's probably just network-related then.
Website: thomassen.sh
Their IP range(s) in Chicago seem to have disappeared from the global routing table, so likely a network (or power?) issue.
https://lg.ring.nlnog.net/prefix_detail/lg01/ipv4?q=134.195.89.0/24
dnscry.pt - Public DNSCrypt resolvers hosted by LowEnd providers • Need a free NAT LXC? -> https://microlxc.net/
...aaaand things seem to be back up.
dnscry.pt - Public DNSCrypt resolvers hosted by LowEnd providers • Need a free NAT LXC? -> https://microlxc.net/
I also have my servers down. Confirmed.
Cloudcone | Crunchbits | Dartnode | Dedirock | Georgedatacenter | Gigahost | Hostbilby | Host-c | Hostdzire | Hostsailor | Namecrane | Nuyek | Realtoxmedia | Servarica | Terabit | Tnahosting | Virmach