Hosthatch Tokyo - 70-80% packet loss

I'm seeing about 70-80% packet loss towards my VPS with Hosthatch in Tokyo for almost a week. They told me they were looking into it but so far nothing's changed and I also haven't received any update from them yet.

This makes the server unusable. Does anyone experience similar issues and/or have any hint or solution?

 Host                                                                           Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. AS34081 2a0c:8fc1:6400::1                                                    0.0%   139    0.3   0.3   0.3   3.8   0.4
 2. AS???   2a02:6ea0:8:1200:5500::5                                             0.0%   139    0.3   0.3   0.2   0.8   0.0
 3. AS???   m247-tyo.cdn77.com (2a02:6ea0:2:1200:3490::2)                        0.0%   138    0.4   0.7   0.3  13.1   1.4
 4. AS9009  2001:ac8:10:10:185:94:195:15                                         0.0%   138    4.4   6.1   0.6  67.7   9.2
 5. AS9009  vlan2922.as09.tyo1.jp.m247.com (2001:ac8:10:10:193:27:15:143)    0.0%   138    0.7   1.0   0.6  19.3   1.9
 6. AS63473 2406:ef80:4::1                                                      72.5%   138    0.6   0.6   0.5   0.9   0.0
 7. AS63473 2406:ef80:4:xxxx:xxxx:xxxx:xxxx:xxxx                                70.3%   138    0.6   4.1   0.5 133.7  20.8

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Comments

  • Looks fine on my end, I can ping it without any pocket loss.

  • @jason5545 said:
    Looks fine on my end, I can ping it without any pocket loss.

    IPv4 or IPv6?

  • @tetech said:

    @jason5545 said:
    Looks fine on my end, I can ping it without any pocket loss.

    IPv4 or IPv6?

    4

  • Yep, seems like IPv4 is fine... I don't monitor IPv4 connectivity so I didn't notice.

    Thanked by (1)yoursunny

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  • dfroedfroe Services Provider

    Unfortunatelly IPv6 connectivity between Hosthatch and M247 seems to screw up from time to time.
    When I once had a VM in UK I had a similar issue which took weeks to get fixed and on the OGF other reports where shared.

    Basically these are good boxes considering the price especially promo offers. But the M247 connectivity and IPv6 issues are probably one of the downsides. I hope they are able to fix the v6 network within a reasonable time.

    it-df.net: IT-Service David Froehlich | Individual network and hosting solutions | AS39083 | RIPE LIR services (IPv4, IPv6, ASN)

  • hosthatchhosthatch Hosting Provider

    @dfroe said:
    Unfortunatelly IPv6 connectivity between Hosthatch and M247 seems to screw up from time to time.

    I wish I could agree, but this isn't limited to M247 - pretty much every upstream we deal with assigns lower priority to IPv6 so it takes a lot of pushing to get them resolved.

    Thanked by (1)Logano
  • ok, good to know it's not just me, at least.
    I thought my configuration was wrong.

  • @hosthatch said:

    @dfroe said:
    Unfortunatelly IPv6 connectivity between Hosthatch and M247 seems to screw up from time to time.

    I wish I could agree, but this isn't limited to M247 - pretty much every upstream we deal with assigns lower priority to IPv6 so it takes a lot of pushing to get them resolved.

    It's been fine for a few days but the issue's back since yesterday evening:

    I sincerely hope that you'll be able to figure out a permanent fix with them and that Tokyo won't become the second location without IPv6 support.

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  • @Brueggus said:
    I sincerely hope that you'll be able to figure out a permanent fix with them and that Tokyo won't become the second location without IPv6 support.

    Is Sydney still w/o IPv6? I thought it was temporarily.

  • edited March 31

    @webcraft said:

    @Brueggus said:
    I sincerely hope that you'll be able to figure out a permanent fix with them and that Tokyo won't become the second location without IPv6 support.

    Is Sydney still w/o IPv6? I thought it was temporarily.

    No, it works fine again but they don't support it:

    As mentioned in that announcement, we do not support IPv6 in Sydney.

    So if things break again, I doubt they'll bother to fix it.

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  • Seems their ipv6 router fe80::1 stopped responding completely.

    Retried neighbor discovery (ipv6 to MAC address resolution) 1000 seconds and no reply.
    $ sudo ndisc6 -n -1 -r 1000 fe80::1 ens3
    Soliciting fe80::1 (fe80::1) on ens3...
    Timed out.
    Timed out.
    ...

    Thanked by (1)Brueggus
  • @cause said: Seems their ipv6 router fe80::1 stopped responding completely.

    Their IPv6 prefix has disappeared from the DFZ as well: https://lg.ring.nlnog.net/prefix_detail/lg01/ipv6?q=2406:ef80:4::/48

    Welp.

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  • Hope threads won’t be closed here because people complain about the provider

    Rules of Cheapclub: 1) Do not talk about support. 2) Do not talk about support. 3) Fix the problem yourself or wait for it to fix itself.

  • edited April 3

    @jmaxwell said:
    Hope threads won’t be closed here because people complain about the provider

    TBF one guy at OGF had an abuse case against them and the other had consumed their bandwidth allocation, and were spamming multiple threads incessantly. The concerning stuff is the loss of IPv6 connectivity here and the data loss incident over at OGF.

    Thanked by (1)skorous
  • mikhomikho AdministratorHosting ProviderOG

    @jmaxwell said:
    Hope threads won’t be closed here because people complain about the provider

    As long as we all keep it civil, threads stay open.

    Get 4 or more NAT servers (mix/match between packages) and get a 30 % recurring discount. https://clients.mrvm.net

  • @stevewatson301 said:
    and the data loss incident over at OGF.

    Has there been a data leak?

  • @webcraft said:

    @stevewatson301 said:
    and the data loss incident over at OGF.

    Has there been a data leak?

    data loss, aka involucration.

    Thanked by (2)webcraft bdl
  • @webcraft said: Has there been a data leak?

    Little 1's and 0's laying all over the floor. It's a huge mess.

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