Hosthatch Amsterdam VM data loss
just the received this message from Hosthatch:
This email concerns your server named host.com
In the late evening hours of yesterday, we were alerted to an issue affecting one of our nodes in Amsterdam.
Unfortunately even with our best efforts, we were not able to restore it to it's previous working state.
We have deployed a new VM for you with the same operating system and IPv4/IPv6 address. We ask that you restore your VM from backups at this time.
For the inconvenience, we will provide compensation equivalent to 3 months of service. This will be automatically added to your account in the next 48 hours.
We sincerely apologize for the inconvenience caused and stand by for any questions that you may have.
Your HostHatch team
I've noticed that my VM went down last night and was in state offline. I could turn it on but it didn't have network connectivity. Data was still accessible, though, so I didn't worry too much. And now this. I didn' really have any important data on it, but setting it up from scratch is a bit annoying. Would have been nice if they could still make the old VM available to transfer any remaining data..
This was a 5TB Black Friday deal from last year. Anybody else affected by this?