@ben said: @VirMach Boss, should the users from Tokyo 038 wait for the node to be fixed? Or do you want to relocate the users to another node in Tokyo?
If it is relocated to another node, will be located in a location such as LA I think.
@Totti said:
my vps 109.122.42.xxx "Failed to connect to server (code: 1011, reason: Failed to connect to downstream server)" please help me
Could you add a node name ?
I checked, what I expect to be, the main node IP and it seems up.
Your IP itself does not ping (171) so I expect your VM is down. Does it show as running in the billing panel ?
The VNC error that you showed above will happen if the VM is down.
@julensm said:
Hi @FrankZ
Could you tell me what should I do with this problem?
Main IP pings: false
Node Online: true
Service online: online
Operating System: linux-ubuntu-20.04-x86_64-minimal-latest-v2
Service Status:Active
I reinstalled the OS but still got the same problem.
Thanks
Make sure no ISO attached and on VNC it's actually booting into the OS, log in on VNC and verify it was actually re-installed. Then make a ticket if you made it that far as it would indicate network issue on our end.
@julensm said:
Hi @FrankZ
Could you tell me what should I do with this problem?
Main IP pings: false
Node Online: true
Service online: online
Operating System: linux-ubuntu-20.04-x86_64-minimal-latest-v2
Service Status:Active
I reinstalled the OS but still got the same problem.
Thanks
Make sure no ISO attached and on VNC it's actually booting into the OS, log in on VNC and verify it was actually re-installed. Then make a ticket if you made it that far as it would indicate network issue on our end.
I tried to submit a ticket, but when I clicked Submit, it showed "Knowledgebase Suggestions" with a timer, clicked Submit again after the timer was off, and it asked me to upload a file. Not sure what to do.
My problem is I can't SSH 3 servers
LAX1Z016 (2 server) and NYCB028
I can access them via VNC, and for LAX1Z016 servers they show old IP addresses while NYCB028 shows new IP address.
What should I do? thanks
I've got a 2020 BF Special on NYCB044 that I plan on cancelling this year. If there are any long time LES members/VirMach customers that will be interested in it please let me know and will see if I can transfer. Billing period ends 12/11/23.
It's $8.05 a year. 25GB storage, 896MiB RAM (shows 838MiB in control panel), and 500GB transfer. 1 core Ryzen 9 3900X. Been rock solid since it was transfered to NY and the IP address is not on any spam lists.
@julensm said: I tried to submit a ticket, but when I clicked Submit, it showed "Knowledgebase Suggestions" with a timer, clicked Submit again after the timer was off, and it asked me to upload a file. Not sure what to do.
It means you scrolled perfectly where the elements aligned for uploading. Just don't scroll as much before clicking submit so it doesn't align.
According to uptime's monitoring, my VPS on the DALZ007 server was once again bizarrely online for a short period of time using stale IPs, @VirMach can you confirm that the server has actually arrived in Atlanta?
most likely the new owners of the IP addresses have services on them, if they were the old Alibaba IP's they would never route to a Virmach service again since they are no longer routed to them....
@julensm said: I tried to submit a ticket, but when I clicked Submit, it showed "Knowledgebase Suggestions" with a timer, clicked Submit again after the timer was off, and it asked me to upload a file. Not sure what to do.
It means you scrolled perfectly where the elements aligned for uploading. Just don't scroll as much before clicking submit so it doesn't align.
Will do later, i'm on the phone now, it's Monday already here 💥
If you installed from the Ubuntu 20.04 template, you can probably use the "Reconfigure Networking" option in the SolusVM panel to get the LAX1Z016 VMs switched over to the new IPs.
Since you can access them all via VNC it sounds like you just have a network configuration issue with your VMs. For the NYCB028 can you DM me the output of
@ksir9962 said: This merchant is really terrible. It doesn’t even allow me to initiate a ticket to get a refund?
I don't think in this case that it's a mistake, but I can have a look. Let me know what you clicked to get to the ticket creation page and then what you typed in for the title, if a service was selected. Then let me know in what case is it that you're requesting a refund but unable to use the proper button to request it so I can determine if this is something we need to take more seriously to resolve for you quickly such as a billing error or if perhaps this is a multi-account ticket guideline-ignoring request for an ineligible refund.
Basically in certain situations when it determines there's a high likelihood someone is making a ticket that's previously shown to ignore things, it requires that they read and follow instructions more closely.
Like other people mentioned though it shouldn't be difficult to bypass. It's not done in a way where it definitely prevents you from submitting it.
@julensm said: I tried to submit a ticket, but when I clicked Submit, it showed "Knowledgebase Suggestions" with a timer, clicked Submit again after the timer was off, and it asked me to upload a file. Not sure what to do.
It means you scrolled perfectly where the elements aligned for uploading. Just don't scroll as much before clicking submit so it doesn't align.
it baffles me as to why people with very limited linux knowledge buy services with next to no support level and complain when they cannot configure things themselves.
anyway, if you need some handholding, you can contact me via PM and I will assist you.
it baffles me as to why people with very limited linux knowledge buy services with next to no support level and complain when they cannot configure things themselves.
anyway, if you need some handholding, you can contact me via PM and I will assist you.
I wrote a long reply but decided to wipe it down. thanks for the offer. It's already Monday, can't deal with it too much. Sent a ticket hopefully they can solve it. If not, I'll have to wait for next weekend.
PS: I didn't complain, I asked about the servers I paid can't be used while other servers (I have 15 or so servers with Virmach) are working.
it baffles me as to why people with very limited linux knowledge buy services with next to no support level and complain when they cannot configure things themselves.
anyway, if you need some handholding, you can contact me via PM and I will assist you.
I totally agree with you. My confusion comes when they say they reinstalled the OS. That should have fixed it if it was an OS level issue, no?
@skorous said: I totally agree with you. My confusion comes when they say they reinstalled the OS. That should have fixed it if it was an OS level issue, no?
They skipped a part of my instructions which creates confusion. Things like this happen all the time so I'm used to it, but if we followed everything as if the customer listened or whatever they say is true then tickets would take like 30 times longer to resolve.
@VirMach said: and verify it was actually re-installed.
Hint: this was not verified. Customer still has the old OS, and knows the internet configuration is wrong but I assume didn't make an attempt to change it. Maybe they did use reconfigure button but that didn't work in this case ether.
The issue seems to be a continuation on LAX1Z016 of similar issues which were partially resolved but came back, related to re-install and password reset functions not working. I don't think it's networking related though, so if it's just fixed within the OS it should be fine for that one.
@skorous said: I totally agree with you. My confusion comes when they say they reinstalled the OS. That should have fixed it if it was an OS level issue, no?
reinstall OS should be the only reply support should give in these situations, because what these clients really need is managed hosting, but they do not want to pay for it so they want to show puppy dog eyes and hope support will fix their miss-configurations.
@skorous said: I totally agree with you. My confusion comes when they say they reinstalled the OS. That should have fixed it if it was an OS level issue, no?
reinstall OS should be the only reply support should give in these situations, because what these clients really need is managed hosting, but they do not want to pay for it so they want to show puppy dog eyes and hope support will fix their miss-configurations.
Hint: this was not verified. Customer still has the old OS, and knows the internet configuration is wrong but I assume didn't make an attempt to change it. Maybe they did use reconfigure button but that didn't work in this case ether.
I'll give them partial credit for admitting they had no idea what they're doing and trying to reinstall as a resolution.
The issue seems to be a continuation on LAX1Z016 of similar issues which were partially resolved but came back, related to re-install and password reset functions not working. I don't think it's networking related though, so if it's just fixed within the OS it should be fine for that one.
I had a problem with my system on LAX1Z016 too but after I beat on it enough it eventually worked. If I'd known I'd have offered myself as a test subject to help troubleshoot. I'm generally capable of following directions and giving useful feedback at least.
@VirMach said: so if it's just fixed within the OS it should be fine for that one.
Tried that, got no response to my offer of assistance from @julensm
I am on phone now. Ii clicked thank for your reply to show you my gratitude for your offer, butI really don't have time to mess with these servers. I decided to sent ticket and call it a day.
To all others, sorry for not replying to your gossips.
If you installed from the Ubuntu 20.04 template, you can probably use the "Reconfigure Networking" option in the SolusVM panel to get the LAX1Z016 VMs switched over to the new IPs.
Since you can access them all via VNC it sounds like you just have a network configuration issue with your VMs. For the NYCB028 can you DM me the output of
ip addr show
and
ip route show
@julensm said: I am on phone now. Ii clicked thank for your reply to show you my gratitude for your offer, butI really don't have time to mess with these servers. I decided to sent ticket and call it a day.
To all others, sorry for not replying to your gossips.
Your ticket has been closed. I'm calling it a day too.
Is there any way to manually trigger the invoice of servers that has biennial terms? The knowledgebase says that that it only triggers on monthly and annual orders, and the servers is only less than one month away from due.
@ricANNArdo said:
Is there any way to manually trigger the invoice of servers that has biennial terms? The knowledgebase says that that it only triggers on monthly and annual orders, and the servers is only less than one month away from due.
how are you LAX2Z019@VirMach@FrankZ
off since the end of August 2023
now at the end of October 2023 there has been no progress LAX2Z019 is always off, and off always, no solution
@julensm said: butI really don't have time to mess with these servers. I decided to sent ticket and call it a day.
you need to pay someone to manage your servers, free support will not fix configuration issues within your preinstalled software beyond someone telling you to reinstall your instance. virmach even charge for this, you will need to look into priority support, then pay for the time that is used to fix your server that is what? $100 per hour, minimum 1 hour?
@ricANNArdo said:
Is there any way to manually trigger the invoice of servers that has biennial terms? The knowledgebase says that that it only triggers on monthly and annual orders, and the servers is only less than one month away from due.
@ricANNArdo said:
Is there any way to manually trigger the invoice of servers that has biennial terms? The knowledgebase says that that it only triggers on monthly and annual orders, and the servers is only less than one month away from due.
ID?
I assume you asking for VM ID: 628613 and 629693.
So the article you read is correct, I believe the fallback is 7 days for any terms not specified, but it's kind of stupid for biennially to generate 7 days in advance like monthly, so I've modified it to 60 days for that. I'll try to update our articles/website to say that and until then of course if anyone is upset it generated early and credits got auto added as a result we can remove the credits no problem.
@VirMach I've got a transfer ticket ongoing for about 2weeks+, just wondering if this is on the todo list, i feel bad not having any update for the buyer.
@ricANNArdo said:
Is there any way to manually trigger the invoice of servers that has biennial terms? The knowledgebase says that that it only triggers on monthly and annual orders, and the servers is only less than one month away from due.
ID?
I assume you asking for VM ID: 628613 and 629693.
So the article you read is correct, I believe the fallback is 7 days for any terms not specified, but it's kind of stupid for biennially to generate 7 days in advance like monthly, so I've modified it to 60 days for that. I'll try to update our articles/website to say that and until then of course if anyone is upset it generated early and credits got auto added as a result we can remove the credits no problem.
@ricANNArdo said:
Is there any way to manually trigger the invoice of servers that has biennial terms? The knowledgebase says that that it only triggers on monthly and annual orders, and the servers is only less than one month away from due.
ID?
I assume you asking for VM ID: 628613 and 629693.
So the article you read is correct, I believe the fallback is 7 days for any terms not specified, but it's kind of stupid for biennially to generate 7 days in advance like monthly, so I've modified it to 60 days for that. I'll try to update our articles/website to say that and until then of course if anyone is upset it generated early and credits got auto added as a result we can remove the credits no problem.
what about DAL004 and DAL007?
So to stay on topic with what you quoted, those will also generate invoice 60 days in advance if biennially.
@ricANNArdo said:
Is there any way to manually trigger the invoice of servers that has biennial terms? The knowledgebase says that that it only triggers on monthly and annual orders, and the servers is only less than one month away from due.
ID?
I assume you asking for VM ID: 628613 and 629693.
So the article you read is correct, I believe the fallback is 7 days for any terms not specified, but it's kind of stupid for biennially to generate 7 days in advance like monthly, so I've modified it to 60 days for that. I'll try to update our articles/website to say that and until then of course if anyone is upset it generated early and credits got auto added as a result we can remove the credits no problem.
what about DAL004 and DAL007?
So to stay on topic with what you quoted, those will also generate invoice 60 days in advance if biennially.
Sorry, my expression was wrong.
I mean when will the DAL004 and DAL007 servers come back online?
Wait what, I have a virmach vps that I host a low traffic web site on and it stopped working, and it looks like its IP address is now assigned to alibaba cloud? Checking into it...
@willie said:
Wait what, I have a virmach vps that I host a low traffic web site on and it stopped working, and it looks like its IP address is now assigned to alibaba cloud? Checking into it...
Sounds like something went wrong and wasn't caught on our end. It's appropriate to make a priority ticket at this point in this case.
(edit) I vaguely remember you might be in Dallas though which is the DALZ004 and DALZ007 delay, on our end at this point.
@willie said:
Wait what, I have a virmach vps that I host a low traffic web site on and it stopped working, and it looks like its IP address is now assigned to alibaba cloud? Checking into it...
Sounds like something went wrong and wasn't caught on our end. It's appropriate to make a priority ticket at this point in this case.
(edit) I vaguely remember you might be in Dallas though which is the DALZ004 and DALZ007 delay, on our end at this point.
Hello, I am very concerned about when DAL004 and DAL007 will return to normal. Can you tell me the specific recovery time?
Since I have a server on DAL004, I fully expect it to be back working soon.
Comments
If it is relocated to another node, will be located in a location such as LA I think.
my vps 109.122.42.xxx "Failed to connect to server (code: 1011, reason: Failed to connect to downstream server)" please help me
Could you add a node name ?
I checked, what I expect to be, the main node IP and it seems up.
Your IP itself does not ping (171) so I expect your VM is down. Does it show as running in the billing panel ?
The VNC error that you showed above will happen if the VM is down.
Hi @FrankZ
Could you tell me what should I do with this problem?
Main IP pings: false
Node Online: true
Service online: online
Operating System: linux-ubuntu-20.04-x86_64-minimal-latest-v2
Service Status:Active
I reinstalled the OS but still got the same problem.
Thanks
Make sure no ISO attached and on VNC it's actually booting into the OS, log in on VNC and verify it was actually re-installed. Then make a ticket if you made it that far as it would indicate network issue on our end.
I tried to submit a ticket, but when I clicked Submit, it showed "Knowledgebase Suggestions" with a timer, clicked Submit again after the timer was off, and it asked me to upload a file. Not sure what to do.
My problem is I can't SSH 3 servers
LAX1Z016 (2 server) and NYCB028
I can access them via VNC, and for LAX1Z016 servers they show old IP addresses while NYCB028 shows new IP address.
What should I do? thanks
Update to new IP address
Can you tell me the steps? I am a real.noob in linux
It would help if you could tell us what distribution you're running, e.g. Debian, Ubuntu, etc.
I've got a 2020 BF Special on NYCB044 that I plan on cancelling this year. If there are any long time LES members/VirMach customers that will be interested in it please let me know and will see if I can transfer. Billing period ends 12/11/23.
It's $8.05 a year. 25GB storage, 896MiB RAM (shows 838MiB in control panel), and 500GB transfer. 1 core Ryzen 9 3900X. Been rock solid since it was transfered to NY and the IP address is not on any spam lists.
It means you scrolled perfectly where the elements aligned for uploading. Just don't scroll as much before clicking submit so it doesn't align.
According to uptime's monitoring, my VPS on the DALZ007 server was once again bizarrely online for a short period of time using stale IPs, @VirMach can you confirm that the server has actually arrived in Atlanta?
most likely the new owners of the IP addresses have services on them, if they were the old Alibaba IP's they would never route to a Virmach service again since they are no longer routed to them....
They run on Ubuntu, thanks
Will do later, i'm on the phone now, it's Monday already here 💥
This merchant is really terrible. It doesn’t even allow me to initiate a ticket to get a refund?
Please look at the red box. In any case, this cannot be clicked!
Possibly AI has identified that a ticket title starting "I hope you..." does not comply.
"The title should fully identify the problem and be a quick description of the message".
Use the tab key to switch, focus on the button ,then enter
That's why VirMach should consider me as frontend dev...
食之无味 弃之可惜 - Too arduous to relish, too wasteful to discard.
If you installed from the Ubuntu 20.04 template, you can probably use the "Reconfigure Networking" option in the SolusVM panel to get the LAX1Z016 VMs switched over to the new IPs.
Since you can access them all via VNC it sounds like you just have a network configuration issue with your VMs. For the NYCB028 can you DM me the output of
and
It's back to normal.
When to restore DAL004 and DAL007?
I don't think in this case that it's a mistake, but I can have a look. Let me know what you clicked to get to the ticket creation page and then what you typed in for the title, if a service was selected. Then let me know in what case is it that you're requesting a refund but unable to use the proper button to request it so I can determine if this is something we need to take more seriously to resolve for you quickly such as a billing error or if perhaps this is a multi-account ticket guideline-ignoring request for an ineligible refund.
Basically in certain situations when it determines there's a high likelihood someone is making a ticket that's previously shown to ignore things, it requires that they read and follow instructions more closely.
Like other people mentioned though it shouldn't be difficult to bypass. It's not done in a way where it definitely prevents you from submitting it.
Ticket Created #118032
Thanks
it baffles me as to why people with very limited linux knowledge buy services with next to no support level and complain when they cannot configure things themselves.
anyway, if you need some handholding, you can contact me via PM and I will assist you.
I wrote a long reply but decided to wipe it down. thanks for the offer. It's already Monday, can't deal with it too much. Sent a ticket hopefully they can solve it. If not, I'll have to wait for next weekend.
PS: I didn't complain, I asked about the servers I paid can't be used while other servers (I have 15 or so servers with Virmach) are working.
I totally agree with you. My confusion comes when they say they reinstalled the OS. That should have fixed it if it was an OS level issue, no?
They skipped a part of my instructions which creates confusion. Things like this happen all the time so I'm used to it, but if we followed everything as if the customer listened or whatever they say is true then tickets would take like 30 times longer to resolve.
Hint: this was not verified. Customer still has the old OS, and knows the internet configuration is wrong but I assume didn't make an attempt to change it. Maybe they did use reconfigure button but that didn't work in this case ether.
The issue seems to be a continuation on LAX1Z016 of similar issues which were partially resolved but came back, related to re-install and password reset functions not working. I don't think it's networking related though, so if it's just fixed within the OS it should be fine for that one.
reinstall OS should be the only reply support should give in these situations, because what these clients really need is managed hosting, but they do not want to pay for it so they want to show puppy dog eyes and hope support will fix their miss-configurations.
Tried that, got no response to my offer of assistance from @julensm
Again, no argument.
I'll give them partial credit for admitting they had no idea what they're doing and trying to reinstall as a resolution.
I had a problem with my system on LAX1Z016 too but after I beat on it enough it eventually worked. If I'd known I'd have offered myself as a test subject to help troubleshoot. I'm generally capable of following directions and giving useful feedback at least.
I am on phone now. Ii clicked thank for your reply to show you my gratitude for your offer, butI really don't have time to mess with these servers. I decided to sent ticket and call it a day.
To all others, sorry for not replying to your gossips.
Your ticket has been closed. I'm calling it a day too.
Is there any way to manually trigger the invoice of servers that has biennial terms? The knowledgebase says that that it only triggers on monthly and annual orders, and the servers is only less than one month away from due.
You probably saw me somewhere...
ID?
how are you LAX2Z019 @VirMach @FrankZ
off since the end of August 2023
now at the end of October 2023 there has been no progress
LAX2Z019 is always off, and off always, no solution
you need to pay someone to manage your servers, free support will not fix configuration issues within your preinstalled software beyond someone telling you to reinstall your instance. virmach even charge for this, you will need to look into priority support, then pay for the time that is used to fix your server that is what? $100 per hour, minimum 1 hour?
I assume you asking for VM ID: 628613 and 629693.
You probably saw me somewhere...
So the article you read is correct, I believe the fallback is 7 days for any terms not specified, but it's kind of stupid for biennially to generate 7 days in advance like monthly, so I've modified it to 60 days for that. I'll try to update our articles/website to say that and until then of course if anyone is upset it generated early and credits got auto added as a result we can remove the credits no problem.
@VirMach I've got a transfer ticket ongoing for about 2weeks+, just wondering if this is on the todo list, i feel bad not having any update for the buyer.
previous ones were completed pretty quickly.
I bench YABS 24/7/365 unless it's a leap year.
what about DAL004 and DAL007?
So to stay on topic with what you quoted, those will also generate invoice 60 days in advance if biennially.
Sorry, my expression was wrong.
I mean when will the DAL004 and DAL007 servers come back online?
@VirMach Sir, why has the price of the transfer service become $10?
black friday is around the corner and a lot of work to get done before then, so most likely to decrease workloads
TYOC038 is working again
WOAH
WOAH
WOAAAAAAAAAAAAAAAAH
VirMach please share some stories now (-:
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
Wait what, I have a virmach vps that I host a low traffic web site on and it stopped working, and it looks like its IP address is now assigned to alibaba cloud? Checking into it...
Sounds like something went wrong and wasn't caught on our end. It's appropriate to make a priority ticket at this point in this case.
(edit) I vaguely remember you might be in Dallas though which is the DALZ004 and DALZ007 delay, on our end at this point.
Hello, I am very concerned about when DAL004 and DAL007 will return to normal. Can you tell me the specific recovery time?
Since I have a server on DAL004, I fully expect it to be back working soon.