My little server on node (FFME001 iirc) seems to have died Just woke to see notification of my website being being down. Checked https://status.virm.ac/?s=62b00d82af13941b640cf1dc and its been sleeping with the fishes for the last 2 hours.
Curious what caused the load to spike to 14 on the node.
Reposting because, mysteriously, @VirMach, has been replying to every post in this thread, except mine.
On January 21st 2023, you updated my Ticket (#634655) on the Virmach website, saying this:
"Due date has been extended. I'm going to do one last check over the weekend and if nothing viable is found, I'll let you know so we can close out this ticket. If it is found then we'll proceed with restoring it how you prefer: did you want it to override your service or provide credentials for it to be compressed and dumped inside the VM?"
I replied on the same day with:
"Thanks. Do you mean all folders from the old VM would zipped with a password and dumped on the current VM's C: drive? If so, then that would probably be easiest."
I haven't heard anything back from you since. Did you check for the backup? When can I expect that?
Also, needless to say, the "extension" was rather pointless as there's been no conclusion and your system has already billed me again.
There's clearly been some delays on everything, I don't know if you saw all the other posts around yours, we're not having a terrific week. Not sure what response you desire.
If I had to keep everyone updated on delays I feel like we'd create an infinite loop.
That may be the case, but you said you were going to "look into it over the weekend" one month ago. Presumably before the current unterrific week befell us.
As for the response I desire... well, it'd be handy to have an updated ETA of when you can look into it. As well as extending the due date again until that time.
@Bonito77 said: That may be the case, but you said you were going to "look into it over the weekend" one month ago. Presumably before the current unterrific week befell us.
If that was a month ago which it looks like it was, then I genuinely thought it was last weekend and therefore my timeline is off by at least 3 weeks which is not looking good.
But it looks way better, I spent a very long time tweaking it and also backing up the one disk in case it acts weird again, moved half the people off that disk onto another so we should be good. The good news is that the tweaks I've made should translate over to other nodes. It's not necessary "better" in terms of configuration, just different. Based on some inferences, and so far the inferences are proving true.
@Jab said:
[*] Rest in Peace FFME001, it was good 100+ days of running, but seems to much.
Btw. VNCHost died too, so seems like something more than "one nvme disk popped out" :<
Ironically this could mean I can bring it up faster if it's just a "normal" crash. Okay let's see how it goes it's 5:55 right now and I'm taking a look. Oh no it's my least favorite issue. I'm phoning a friend.
@VirMach sir, I used the request IPV6 button and it generated a ticket, now your colleague closed the ticket without giving ipv6, Can I open a new ticket regarding this?
@ripeapple said: @VirMach sir, I used the request IPV6 button and it generated a ticket, now your colleague closed the ticket without giving ipv6, Can I open a new ticket regarding this?
IPv6 is not being assigned currently. I would wait until VirMach says that they are going to start assigning IPv6 again before I made any more tickets.
@tototo said:
My TYOC one was offline for about 4.6 days according to Hetrixtools. So they should add $2.22/365*4.6=$0.03 credits!! (joke)
Thank you for letting us know that TYOC007 is back up. Since when I get that "no bootable disk error" I normally turn the VM off, and sometimes am a little late noticing when it come back up.
@jam said:
Welcome to the Ignored Club,
I have a VM in TPAZ003.VIRM.AC node that won't boot since December, I've asked here and via support ticket and they never respond.
At this rate, December will come again and they will not have fixed the problem.
This is still being worked on, both the server in small chunks trying to get the data off and recreations. I'm not the one handling recreations and it looks like there's been some bumps, something was supposed to be coded out to make things faster but I think that' gone rather ironically.
Actually I don't even know anymore that might be a completely different Tampa.
Is there an alternative for me as client who bought a VPS in Tampa in December and hasn't been able to use it all this time because the VM won't even boot?
I see that there are two nodes in Tampa, is there a way to move my service to another node in Tampa?
I have a functional vps in Miami, is there a way to move my service from Tampa to a node in Miami?
I understand that you may have problems with nodes in different locations, i'm sorry for that, but I think that as a service provider you should at least offer alternatives so that customers can use the services they have already paid for.
yoursunny said: It's still: The node is currently locked
Intended, I'm not counting it alive yet.
But it looks way better, I spent a very long time tweaking it and also backing up the one disk in case it acts weird again, moved half the people off that disk onto another so we should be good. The good news is that the tweaks I've made should translate over to other nodes. It's not necessary "better" in terms of configuration, just different. Based on some inferences, and so far the inferences are proving true.
The machine in Tokyo 026 may still have some issues. Although I can access the control panel, the VPS is currently offline and I am unable to start it up. Reinstalling the system has also been ineffective, and VNC cannot display anything. When my VPS first started experiencing problems, I tried to reinstall the system, and I suspect that may be the reason for the issues.
mod edit: to clean up excessive quote not related to Tokyo 026
@moedayo said:
The machine in Tokyo 026 may still have some issues. Although I can access the control panel, the VPS is currently offline and I am unable to start it up. Reinstalling the system has also been ineffective, and VNC cannot display anything. When my VPS first started experiencing problems, I tried to reinstall the system, and I suspect that may be the reason for the issues.
Why do you quote whole Virmach post that also quotes me and I get notifications about your post about some Tokyo 026 that I've never used and never seen!?
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
I don't know who gave you enough courage to start selling new servers, and more than half of the customers are waiting to be processed? This is a big joke, I can see that @virmach has enough patience to deal with you, and can also find a million excuses, no, it's all the client's fault!
@Mainly said:
I don't know who gave you enough courage to start selling new servers, and more than half of the customers are waiting to be processed? This is a big joke, I can see that @virmach has enough patience to deal with you, and can also find a million excuses, no, it's all the client's fault!
What the hell are you on about? More than half of what customers are waiting to be processed?
The server is down for a few months or half a month, what do you think we are waiting for, I know it is definitely not the fault of Virmach, because he is always right
@skorous said: What the hell are you on about? More than half of what customers are waiting to be processed?
China is many, China is half of the world, so China is half of the customers!
They waiting for some Tokyo node fixes probably.
Very correct, I am from China, is there any prejudice against China? Of course, you can also not provide any services to the Chinese. From the forum posts, we can see that there are always problems, and I dare not speak my mind. I also accept any criticism from you, but I need to think about it from an objective perspective.
@ripeapple said: @VirMach sir, I used the request IPV6 button and it generated a ticket, now your colleague closed the ticket without giving ipv6, Can I open a new ticket regarding this?
IPv6 is not being assigned currently. I would wait until VirMach says that they are going to start assigning IPv6 again before I made any more tickets.
@Mainly said:
I don't know who gave you enough courage to start selling new servers, and more than half of the customers are waiting to be processed? This is a big joke, I can see that @virmach has enough patience to deal with you, and can also find a million excuses, no, it's all the client's fault!
What the hell are you on about? More than half of what customers are waiting to be processed?
The server is down for a few months or half a month, what do you think we are waiting for, I know it is definitely not the fault of Virmach, because he is always right
I don't even know who you are let alone know what you're waiting for. At least now I know you're on a node with issues.
@jam said:
Welcome to the Ignored Club,
I have a VM in TPAZ003.VIRM.AC node that won't boot since December, I've asked here and via support ticket and they never respond.
At this rate, December will come again and they will not have fixed the problem.
This is still being worked on, both the server in small chunks trying to get the data off and recreations. I'm not the one handling recreations and it looks like there's been some bumps, something was supposed to be coded out to make things faster but I think that' gone rather ironically.
Actually I don't even know anymore that might be a completely different Tampa.
Is there an alternative for me as client who bought a VPS in Tampa in December and hasn't been able to use it all this time because the VM won't even boot?
I see that there are two nodes in Tampa, is there a way to move my service to another node in Tampa?
I have a functional vps in Miami, is there a way to move my service from Tampa to a node in Miami?
I understand that you may have problems with nodes in different locations, i'm sorry for that, but I think that as a service provider you should at least offer alternatives so that customers can use the services they have already paid for.
Someone's already tasked with recreating these/crediting you. I know the situation is far from ideal or acceptable and was handled poorly but hopefully we'll have a resolution soon. Then if you had any data I'm still trying to recover that and you can open a ticket for that.
@Jab said:
VirMach-FFME001-VNCHost is now UP
Downtime: 9 hr 12 min
!!??!?!?!?!?!??!?!?!
HOW SO FAST
TANKS VIRMACH
I was deciding what to buy to replace this VPS, I guess I won't buy anything now
xTom makes it easy. I can send them one sentence and they deal with it. Other datacenters it's usually a lot of back and forth and I have to write a long message and make sure everything is stated perfectly and check back on it a lot as well as time things since they will or won't do certain tasks. (And then for certain locations the request may take days, for other requests they may destroy the hardware.)
Any other situations in xTom locations where it takes longer it usually means DC hands isn't involved, it's more complicated request than just a power cycle and requires hardware swap or that there's troubleshooting or other issues on our end.
@Mainly said:
I don't know who gave you enough courage to start selling new servers, and more than half of the customers are waiting to be processed? This is a big joke, I can see that @virmach has enough patience to deal with you, and can also find a million excuses, no, it's all the client's fault!
What the hell are you on about? More than half of what customers are waiting to be processed?
The server is down for a few months or half a month, what do you think we are waiting for, I know it is definitely not the fault of Virmach, because he is always right
I don't even know who you are let alone know what you're waiting for. At least now I know you're on a node with issues.
@VirMach How can I go about getting pricing for / purchasing additional bandwidth for a Ryzen Special I nabbed last month? I've tried a couple times through the billing panel using the management option then hitting purchase additional bandwidth but nothing happens, tried in Firefox & Edge.
Can't enter the solusvm control panel and prompts an error My other vps has not been activated for a long time
Thank you for replying me in your busy schedule
The Tokyo vps I purchased has not been activated for two months
How long does it take to activate? The bill has been paid. Invoice 1521176 Order No. #1521176
second question. My Frankfurt vps cannot enter solusvm normally.
Entering the control panel will prompt an error. There is only one chance to reinstall the system in the background of whmcs. I have no way to reinstall the system now. Please see attached picture. Please fix the error that cannot enter solusvm. The bill has been paid. Invoice 1522903 Bill #1522903
@VirMach is there any chance to get rdns requests actioned? I tried the rdns button a few weeks ago and it said it did stuff but i dont think it really did anything.
Currently rDNS is not available in any location. There has been no date given by VirMach as to when rDNS would be available in the future. Consequentially members should not expect rDNS to be available from VirMach.
Currently rDNS is not available in any location. There has been no date given by VirMach as to when rDNS would be available in the future. Consequentially members should not expect rDNS to be available from VirMach.
That is neat, it opens a ticket and then closes it telling you that your request was successful and it will take up to 24hrs to resolve. Maybe they could disable the fake feature.
Comments
My little server on node (FFME001 iirc) seems to have died
Just woke to see notification of my website being being down. Checked https://status.virm.ac/?s=62b00d82af13941b640cf1dc and its been sleeping with the fishes for the last 2 hours.
Curious what caused the load to spike to 14 on the node.
That may be the case, but you said you were going to "look into it over the weekend" one month ago. Presumably before the current unterrific week befell us.
As for the response I desire... well, it'd be handy to have an updated ETA of when you can look into it. As well as extending the due date again until that time.
Thanks.
If that was a month ago which it looks like it was, then I genuinely thought it was last weekend and therefore my timeline is off by at least 3 weeks which is not looking good.
So I guess when I said "were not having a terrific week" you can translate that to "we're not having a terrific last 2 years."
why don't you email all and say "hey --- i need time out, f++k u for 2 weeks, i will get back and fix or just credit you.... ps: blame it on Frankz"
go for a holiday
This AP wire story just in....
FrankZ to blame for the war in Ukraine, climate change, and world wide inflation.
virmach tokyo ryzen is now UP
Downtime: 6d 1 hr 48 min
Target: Server Agent
026 backed online
also received 0.46$ credit
i was looking for something with the devil but found this scary face
Can I extend the billing time if I shut down for a long time? For the past year, most of the downtime fixes the state
I have vps7 on TYOC026.
It's still: The node is currently locked
We accept Karma donations for the last flan. 🍮 affbrr
Intended, I'm not counting it alive yet.
But it looks way better, I spent a very long time tweaking it and also backing up the one disk in case it acts weird again, moved half the people off that disk onto another so we should be good. The good news is that the tweaks I've made should translate over to other nodes. It's not necessary "better" in terms of configuration, just different. Based on some inferences, and so far the inferences are proving true.
Feel free to run a YABS and tell me if anything feels off but if you kill the node I guess someone will blame @FrankZ
How can I check my virmach credit?
[*] Rest in Peace FFME001, it was good 100+ days of running, but seems to much.
Btw. VNCHost died too, so seems like something more than "one nvme disk popped out" :<
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
Ironically this could mean I can bring it up faster if it's just a "normal" crash. Okay let's see how it goes it's 5:55 right now and I'm taking a look. Oh no it's my least favorite issue. I'm phoning a friend.
FrankZ turns off his phone, just in case.
@VirMach sir, I used the request IPV6 button and it generated a ticket, now your colleague closed the ticket without giving ipv6, Can I open a new ticket regarding this?
IPv6 is not being assigned currently. I would wait until VirMach says that they are going to start assigning IPv6 again before I made any more tickets.
My TYOC one was offline for about 4.6 days according to Hetrixtools. So they should add $2.22/365*4.6=$0.03 credits!! (joke)
Thank you for letting us know that TYOC007 is back up. Since when I get that "no bootable disk error" I normally turn the VM off, and sometimes am a little late noticing when it come back up.
Is there an alternative for me as client who bought a VPS in Tampa in December and hasn't been able to use it all this time because the VM won't even boot?
I see that there are two nodes in Tampa, is there a way to move my service to another node in Tampa?
I have a functional vps in Miami, is there a way to move my service from Tampa to a node in Miami?
I understand that you may have problems with nodes in different locations, i'm sorry for that, but I think that as a service provider you should at least offer alternatives so that customers can use the services they have already paid for.
Backend Ruby Dev and Linux user
Okay, so when can you look into checking if the backup exists?
The machine in Tokyo 026 may still have some issues. Although I can access the control panel, the VPS is currently offline and I am unable to start it up. Reinstalling the system has also been ineffective, and VNC cannot display anything. When my VPS first started experiencing problems, I tried to reinstall the system, and I suspect that may be the reason for the issues.
mod edit: to clean up excessive quote not related to Tokyo 026
Why do you quote whole Virmach post that also quotes me and I get notifications about your post about some Tokyo 026 that I've never used and never seen!?
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
VirMach-FFME001-VNCHost is now UP
Downtime: 9 hr 12 min
!!??!?!?!?!?!??!?!?!
HOW SO FAST
TANKS VIRMACH
I was deciding what to buy to replace this VPS, I guess I won't buy anything now
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
I don't know who gave you enough courage to start selling new servers, and more than half of the customers are waiting to be processed? This is a big joke, I can see that @virmach has enough patience to deal with you, and can also find a million excuses, no, it's all the client's fault!
China is many, China is half of the world, so China is half of the customers!
They waiting for some Tokyo node fixes probably.
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
The server is down for a few months or half a month, what do you think we are waiting for, I know it is definitely not the fault of Virmach, because he is always right
Very correct, I am from China, is there any prejudice against China? Of course, you can also not provide any services to the Chinese. From the forum posts, we can see that there are always problems, and I dare not speak my mind. I also accept any criticism from you, but I need to think about it from an objective perspective.
okay, wait
You shouldn't think about buying another whenever a server goes offline.
It causes over-idling as soon as the original server comes back.
We accept Karma donations for the last flan. 🍮 affbrr
I don't even know who you are let alone know what you're waiting for. At least now I know you're on a node with issues.
Someone's already tasked with recreating these/crediting you. I know the situation is far from ideal or acceptable and was handled poorly but hopefully we'll have a resolution soon. Then if you had any data I'm still trying to recover that and you can open a ticket for that.
xTom makes it easy. I can send them one sentence and they deal with it. Other datacenters it's usually a lot of back and forth and I have to write a long message and make sure everything is stated perfectly and check back on it a lot as well as time things since they will or won't do certain tasks. (And then for certain locations the request may take days, for other requests they may destroy the hardware.)
Any other situations in xTom locations where it takes longer it usually means DC hands isn't involved, it's more complicated request than just a power cycle and requires hardware swap or that there's troubleshooting or other issues on our end.
TYC040
TYOC026 is back up now
TYOC040 is being worked on next. Everyone will receive 1 month of credit or extension.
Good news TYOC040 is up.
@VirMach How can I go about getting pricing for / purchasing additional bandwidth for a Ryzen Special I nabbed last month? I've tried a couple times through the billing panel using the management option then hitting purchase additional bandwidth but nothing happens, tried in Firefox & Edge.
cum laude bongineering
@VirMach
I have submitted a service ticket
Can't enter the solusvm control panel and prompts an error My other vps has not been activated for a long time
Thank you for replying me in your busy schedule
The Tokyo vps I purchased has not been activated for two months
How long does it take to activate? The bill has been paid. Invoice 1521176 Order No. #1521176
second question. My Frankfurt vps cannot enter solusvm normally.
Entering the control panel will prompt an error. There is only one chance to reinstall the system in the background of whmcs. I have no way to reinstall the system now. Please see attached picture. Please fix the error that cannot enter solusvm. The bill has been paid. Invoice 1522903 Bill #1522903
Looking forward to your help Thank you very much!
Locked chicken back online, praise the old fart
Ontario Dildo Inspector
The Yeti has left the building.
@VirMach is there any chance to get rdns requests actioned? I tried the rdns button a few weeks ago and it said it did stuff but i dont think it really did anything.
rDNS aka PTR DNS records
Currently rDNS is not available in any location. There has been no date given by VirMach as to when rDNS would be available in the future. Consequentially members should not expect rDNS to be available from VirMach.
Why is the vps I bought for $20 on FLASH-SPECIAL still pending?
@VirMach
When can you look into checking if the backup exists? (Ticket #634655 )
@VirMach Can you change strategy:
Location: Japan
Service: VPN proxy
Features: Expensive IIJ traffic but poor server maintenance with no SLA guarantee.
Location: Europe
Service: Website hosting
Features: Good performance with low traffic, fast server maintenance with SLA guarantee.
Location: United States
Service: Traffic running
Features: High traffic, no SLA guarantee.
Europe SLA guarantee.Won't expect the old fart swim through the Atlantic
As long as VirmAch didn't run away, we are happy masochist
Ontario Dildo Inspector
That is neat, it opens a ticket and then closes it telling you that your request was successful and it will take up to 24hrs to resolve. Maybe they could disable the fake feature.
HISTORICAL DAY!!!! All Virmach services seem to be up??!?
https://statusbot.virm.ac/en/
"Looks like everything is operating normally."
WOOOOHOOOOOOOOOOO
I bench YABS 24/7/365 unless it's a leap year.